We were impressed with the service we received from Khanak Patel yesterday when we purchased our Stressless chair from Lee Longlands in Abingdon. Her product knowledge was excellent and she was so hel... Ver mais
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Lee longlands have been great to me, their service from start to finish has been amazing. But the delivery guys Will & Lewis are 2nd to none. They went above and beyond when delivering my sofa. Thanks... Ver mais
Good range online. Easy to navigate and choose. Found what we wanted and ordered without any problem. One star deducted because email confirming order never arrived so am in the dark about delivery et... Ver mais
A empresa respondeu
Absolutely fantastic from start to finish. From the sales team (Andrew) in the showroom to the delivery team (Tony & Kane) who were amazingly friendly, careful, polite and understanding when I cou... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
At Lee Longlands, we’ve been following trends for more than a century – so calling our teams experts is a bit of an understatement. With decades of experience between us, a keen eye for style and a passion to support your needs, our colleagues are proud to help everyone who crosses our thresholds, from offering advice through to delivery and beyond. So just like our famous jingle says, you can leave it to Lee Longlands to turn a house into your home.
Informações de contacto
224 Broad Street, B15 1AZ, Birmingham, Reino Unido
- 0333 200 1552
- info@leelonglands.com
- www.leelonglands.co.uk
4,8
Excelente
10 mil opiniões
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Great service!
From placing my order online, I was kept informed of my delivery date. When it was delivered the delivery guys Adam and Nathan were extremely polite and very helpful
Nothing was too much trouble, from unpacking my item
to putting in the room it was intended for!
I would definitely recommend Lee Longlands!
31 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that you had such a positive experience from the moment you placed your order online through to the delivery of your furniture. Keeping our customers informed every step of the way is something we take great pride in, so it's fantastic to know you felt well updated throughout the process.
We're especially pleased to hear your kind comments about Adam and Nathan. We'll be sure to pass your feedback on to them—they'll be delighted to know their polite, helpful approach and willingness to go the extra mile by unpacking your item and placing it exactly where you wanted it made such a positive impression.
Thank you again for choosing Lee Longlands and for your recommendation. We truly appreciate your support and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
D B Very satisfied with the service we…
Very satisfied with the service we received, going that extra mile to sort out what we required nothing was to much trouble having time to discuss the item we required and sorting exactly what we wanted once again well done 👍
27 de julho de 2026
Resposta da Lee Longlands
We're delighted to hear that you were so satisfied with the service you received. Taking the time to understand our customers' needs, discussing the available options, and going the extra mile to ensure you find exactly the right product is exactly the experience we aim to provide.
It's fantastic to know that nothing was too much trouble and that our team helped you find exactly what you were looking for.
Thank you again for choosing Lee Longlands and for your kind words. We truly appreciate your support and look forward to welcoming you back again in the future.
Warm regards,
The Lee Longlands Team
Resposta da Lee Longlands
Thank you
Had my furniture delivered by Kane and…
Had my furniture delivered by Kane and Frank . Must say they were most courteous and polite. Timing of delivery was as per their message . They respected my property and were very mindful of where and how the furniture is set
up . At no point were they short shrift or
hurrying to just ‘plonk’ the furniture. This type of service is rare indeed these days and has to be valued and acknowledged. It’s what makes a company like Lee Longlands stand apart .
31 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that Kane and Frank provided such an exceptional delivery experience. It's fantastic to know they arrived exactly as scheduled, treated your home with the utmost respect, and took the time to position and set up your furniture with such care and attention.
We're especially pleased that you recognised their professionalism and the pride they take in their work. We believe that every delivery should be completed with care rather than rushed, so it's incredibly rewarding to hear that this made such a positive impression.
We'll be sure to pass your kind words on to Kane and Frank—they'll be delighted to know their courteous, thoughtful service was so appreciated.
Thank you also for your lovely comments about Lee Longlands. Knowing that you feel this level of service is what sets us apart means a great deal to us.
Thank you again for choosing Lee Longlands. We truly appreciate your support and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
I did my purchase through Jay
I did my purchase through Jay. He couldn’t have been more helpful. I am elderly very deaf and useless with technology. He was a marvel. Great man.
26 de julho de 2026
Resposta da Lee Longlands
We're absolutely delighted to hear that Jay provided such exceptional service. Taking the time to support every customer with patience, kindness, and understanding is exactly what we strive for, so it's wonderful to know he made your purchase such a positive experience.
We'll be sure to pass your lovely comments on to Jay. We're certain he'll be delighted to hear that his helpfulness and care made such a difference to you.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and look forward to assisting you again in the future.
Warm regards,
The Lee Longlands Team
Had our three chairs and footstool…
Had our three chairs and footstool delivered today by the brilliant team of Adam and Nathan. They were prompt, efficient, professional and friendly. Put everything exactly where we wanted it with care and precision and cleared up all the rubbish. Thanks Adam and Nathan for making our delivery so stress free.
31 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Great sofa - delivered with care
Great sofa, delivered in super quick time, not 21 weeks as it was in some other shops! Delivery was handled great by Tony and Lewis who carefully put the feet on etc and positioned it just where I wanted it. All packaging was taken away. Thanks guys.
27 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Loving the new look of our open plan kitchen / diner / lounge - thanks to our interior designer and all the team.
Just a short note to say how pleased we were with our major delivery yesterday.
The team of Mark, Lewis & Adam, assisted by two from another team were great - they were engaging and careful in handling of the goods and our property. All the packaging was taken away and they were careful to ensure we were completely happy with the positioning and alignment of the sideboard door hinges.
It was invaluable having our designer, Kate Arkless on site to ensure everything was as expected and to advise on location of the key pieces. Kate has patiently guided us to this point over many months of deliberation, and we're delighted with the outcome!
Thanks also for Sam in the Leamington branch for all his admin support.
29 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Great after sales With Mark & Lewis
Great after sales With Mark & Lewis. They went extra mile to ensure we were happy with our purchase and delivery/install. They answered all our awkward questions with patience and an attention to detail.
31 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that Mark and Lewis provided such excellent after-sales service. It's fantastic to know they went the extra mile to ensure you were completely happy with your purchase, delivery, and installation.
We're especially pleased to hear that they took the time to answer all of your questions with patience and attention to detail. Providing knowledgeable, helpful service and making sure our customers feel confident with their purchase is exactly what we strive for.
We'll be sure to pass your kind words on to Mark and Lewis—they'll be delighted to know their efforts were so appreciated.
Thank you again for choosing Lee Longlands. We truly appreciate your support and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Big thanks
Big thanks to Tony and Carl for delivering my new sofa. Both were spot‑on — polite, quick, and careful getting everything in without any fuss. Proper good lads who made the whole thing easy.
31 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Helpful and knowledgeable
Helpful and knowledgeable information given. Polite and efficient service provided.
30 de julho de 2026
Resposta da Lee Longlands
Thank you for your kind feedback!
We're delighted to hear that you found our team to be helpful and knowledgeable, and that you received polite and efficient service throughout your visit. Providing expert advice alongside excellent customer care is something we take great pride in, so it's wonderful to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your support and look forward to welcoming you back again in the future.
Warm regards,
The Lee Longlands Team
Just had our 3 sofas and chair…
Just had our 3 sofas and chair delivered by Tony and Carl.kept us informed of delivery time .They did a great job, set it all up and took away all the packaging. Thanks.
31 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Very courteous and polite delivery by…
Very courteous and polite delivery by Greg and David.
31 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Richard and Will great delivery guys…
Richard and Will great delivery guys who arrived bang on time and installed furniture professionally and quickly taking good care of the woodwork, happy customer.
31 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Sadly I can only give this company 2…
Sadly I can only give this company 2 stars ( i thought about 1 ). Without going into detail, their customer services/ complaints procedure is terrible. I have written to the CEO who chose fit to delegate my issue to the Customer Complaints Manager. He did call and promised to look into my issue ,promising to call back..Its now a week and nothing. This morning I left a message and still no reply. I have just written (again) to the CEO informing him that customer services starts at the top and his example is sadly lacking. I now have no choice but to take to social media , informing other people of Lee Longlands awful customer service..I am not a complainer by nature but this company need a good look at themselves starting with the CEO.
30 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
Thank you for taking the time to share your feedback.
We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment you've encountered. We understand how upsetting it is when you're promised updates that don't materialise, particularly after taking the time to escalate your concerns.
We appreciate that you have made every effort to resolve this matter through the appropriate channels, and we're sorry that our communication has fallen short of the standard you should expect from Lee Longlands. Providing timely responses and keeping our customers informed is fundamental to good customer service, and we regret that this has not been your experience.
Your comments are extremely important to us and will be shared with our senior management team for review. We genuinely regret that we have left you feeling this way and understand why you have lost confidence in our complaints process.
Thank you again for bringing this to our attention. We sincerely apologise for the inconvenience and disappointment caused and hope we have the opportunity to restore your confidence in our service.
Warm regards,
The Lee Longlands Team
Always great customer service
Always great customer service. Staff are very friendly without being pushy.
Quality of products always great which is why we tend to return to Lee Longlands for furniture items.
24 de julho de 2026
Resposta da Lee Longlands
Thank you so much for your wonderful feedback!
We're delighted to hear that you continue to enjoy great customer service whenever you visit us. It's especially rewarding to know that you find our team friendly and approachable, while giving you the space to browse without any pressure—exactly the experience we strive to provide.
We're also thrilled that the quality of our furniture keeps you coming back. Knowing that you've chosen Lee Longlands time and again for your furniture means a great deal to us, and we truly appreciate your continued loyalty.
Thank you once again for your kind words and ongoing support. We look forward to welcoming you back for your next purchase!
Warm regards,
The Lee Longlands Team
I had my wardrobes delivered yesterday…
I had my wardrobes delivered yesterday by Frank and Dave they where great took all rubbish away only problem was the triple wardrobe was damaged but they have ordered me another one .
29 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
Lovely delivery service
Nathan and Lee were polite and brought our bed base, mattress and head board into our house with great care. Set the bed up where we wanted it and explained how the pieces went together should we need to move it.
27 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
GOOD SERVICE
The delivery team,mark/adam/Lewis arrived in our time slot.They had to remove the front door,for the sofa to come in.Which was done very efficiently,and put back all nice and tidy.The sofa and reclining chair was put together very quickly,and all the lads were very friendly and helpful.
30 de julho de 2026
Opinião espontânea
Resposta da Lee Longlands
We're delighted to hear that your delivery went so smoothly and that our drivers arrived on time, were polite, and provided excellent service throughout. Delivering a professional and reliable experience is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and hope you enjoy your new furniture for many years to come.
Warm regards,
The Lee Longlands Team
They were extremely helpful
They were extremely helpful, quoted a few options for me with no problem. Very efficient. Thanks
29 de julho de 2026
Resposta da Lee Longlands
Thank you so much for your lovely feedback!
We're delighted to hear that our team was extremely helpful and took the time to provide you with several options to help you make the right choice. Delivering efficient, friendly service and ensuring our customers have all the information they need is exactly what we strive for.
Thank you again for choosing Lee Longlands. We truly appreciate your kind words and look forward to welcoming you back again in the future.
Warm regards,
The Lee Longlands Team
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