Good range of products, although some odd mainstream lines you can get anywhere. Main issue is the postage. Order placed Monday, despatched Friday, not due to arrive until 7 September and Royal Mail T... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
First time I've bought from LGC, online, and won't be the last. Competitive prices, good website, easy ordering, kept informed throughout and fast delivery.
A empresa respondeu
An amazing selection of products at reasonable prices. My order arrived very quickly and so well packaged even though it had to travel to the other end of the country! Will definitely be shopping here... Ver mais
A empresa respondeu
My friend bought a diary on the store, she got it embossed, she was so very happy, she lives in Kuwait, she asked me to leave a review for the store and their excellent customer service, specially... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de materiais artísticos
- Artes manuais
- Loja de artesanato
- Loja de artigos para escritório
- Loja de canetas
- Loja de impressões
Escrito pela empresa
Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.
Informações de contacto
16-18 Shelton Street, WC2H 9JL, London, Reino Unido
- 020 7759 4500
- customercare@londongraphics.co.uk
- www.londongraphics.co.uk
4,3
Excelente
817 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Website was easy to use
Website was easy to use, item was very well priced and well packed. It arrived quickly and would have no hesitation in ordering again. Thank you.
29 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Always receive great service and prices…
Always receive great service and prices on quality art products.
Arrives quickly and safely. Very happy with my purchase.
25 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Really great customer service
Really great customer service - they were quick to sort out a minor issue with my order and were great!
26 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
We truly appreciate your kind review! Have a lovely week ahead, and we hope to see you shopping with us again soon.
Warm regards,
Heidi
Golden acrylics
Very good quality rich pigment color. I am very pleased.
28 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Wow, thanks for the glowing review! We're so glad you enjoyed your experience and look forward to serving you again soon. 🌟 - LGC
Easy to navigate for a product
Easy to navigate for a product. Fast delivery
20 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Superb items
Superb items. Sustainably packaged. Good prices and quick delivery. Couldn't ask for more!!
20 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
We truly appreciate your kind review! Have a lovely week ahead, and we hope to see you shopping with us again soon.
Warm regards,
Heidi
Great products, excellent staff
Helpful staff, great products, good communication about order.
24 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Your thoughtful review means so much to us—thank you! Enjoy the rest of your week, and we can’t wait to see you again soon.
Good price and fast delivery
Good price and fast delivery. Very pleased all round.
14 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Poorly packaged with contents missing
I ordered 5 tins of inks, a roller and lino from London Graphics and ended up spending £197. This included the £4.95 standard delivery despite initially stating that items bought over a certain amount would be free delivery. 5 days later I receive my untracked parcel missing the 2 out 5 8 ounce speedball ink cans and the lino sheets. The package had been so poorly packed that one end was open with half the contents missing. No help offered from customer help desk. I won't be buying anything from this company again.
24 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Updated response 25/3 3pm
Hi Astrid,
Thank you for taking the time to speak with me earlier—I really appreciate the opportunity to clarify this situation with you.
As we discussed, you mentioned that you tried to call us in the afternoon, but unfortunately, all our phone lines were busy at the time. Our system then prompted you to leave a voicemail or send us an email so we could follow up as soon as possible, but I understand that you chose not to do so. Without a voicemail or an email record of your call, we had no way of knowing you needed assistance.
I completely understand your frustration, and I’m sorry for any inconvenience this caused. In your review, you mentioned that no help was offered, but please know that we always do our best to assist customers as soon as we're aware of an issue. Had we received a message, we would have provided the same resolution we arranged for this morning—a full replacement on a next-day delivery at no cost.
As a small team with just two phone operators, there are times when our lines are busier than we'd like, which is why we encourage customers to leave a message so we can get back to them as quickly as possible. I also wanted to mention that we only received your email this morning following our response to your Trustpilot review, which was the first opportunity we had to help.
When items are damaged in transit, we always aim to resolve the issue as quickly as possible—typically within 24 hours when stock allows—because providing the best service to our customers is really important to us. We appreciate your feedback on our packaging and look forward to receiving your photos so we can share them with our team and continue to improve.
I hope your replacements arrive safely tomorrow, and if there's anything else I can do to help, please don’t hesitate to reach out.
Best wishes,
Heidi
Good Morning Astrid
We are so sorry to hear this has happened. We have tried to find emails matching your details so we can look into this for you but to no avail. If you could please email us your order number to info@londongraphics.co.uk so we can look into this for you and get it resolved!
best wishes
Heidi
What a great place!
What a great place! Great prices and wow! Fast postage. Thank you
14 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Wow, thanks for the glowing review! We're so glad you enjoyed your experience and look forward to serving you again soon. 🌟 - LGC
Great product range
Great product range, easy to order, good delivery. I used to enjoy going to to the store, but live to far away now
15 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Winsor & Newton Acrylic got here fast
I ordered a Winsor & Newton Acrylic Mixing White, 120ml tube. It arrived very promptly and the price was affordable. The packaging could have been better as the outer box was a little damaged, but it didn't really matter. I'd rather that, than having to pay more for the product just for the packaging... Overall I like London Graphic Centre and would definitely do business with them again.
7 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Damaged order
Took delivery of mountboard only to find all were damaged on the corners, contacted LGC straight away where Zoe quickly arranged for replacement boards and 10% discount off next order as a gesture of goodwill, excellent service.
5 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Really good experience
Really good experience, they have beautiful products s all over.
3 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Great company good service & delivery.
Great company good service & delivery.
21 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you for leaving us such a glowing review! We hope you'll be back shopping with us soon :-) - LGC
Excellent personalised servie
Excellent personalised service. Prompt and professional. They really care about the service they provide.
6 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you for your amazing review! We're thrilled you enjoyed your experience and can’t wait to see you again soon. 😊 - LGC
Prompt service/delivery and competitive…
Prompt service/delivery and competitive pricing. Thank you.
5 de março de 2025
Opinião espontânea
Resposta da London Graphic Centre
We’re so grateful for your fantastic review! Thanks for shopping with us — we hope to see you again soon! 🛒 - LGC
Great supplier terrible delivery
The supplier was great but the delivery company was terrible
24 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review!
We are sorry to hear you had a poor experience with our delivery partners. We would really appreciate some insight to your experience so please email us at info@londongraphics.co.uk with any additional feedback you would like to share!
Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Quality oil paints and at a great price…
Quality oil paints and at a great price with fast delivery.
17 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you for your wonderful review! It means a lot to us, and we can't wait to have you shop with us again. 🙌 - LGC
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