Good range of products, although some odd mainstream lines you can get anywhere. Main issue is the postage. Order placed Monday, despatched Friday, not due to arrive until 7 September and Royal Mail T... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
First time I've bought from LGC, online, and won't be the last. Competitive prices, good website, easy ordering, kept informed throughout and fast delivery.
A empresa respondeu
An amazing selection of products at reasonable prices. My order arrived very quickly and so well packaged even though it had to travel to the other end of the country! Will definitely be shopping here... Ver mais
A empresa respondeu
My friend bought a diary on the store, she got it embossed, she was so very happy, she lives in Kuwait, she asked me to leave a review for the store and their excellent customer service, specially... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de materiais artísticos
- Artes manuais
- Loja de artesanato
- Loja de artigos para escritório
- Loja de canetas
- Loja de impressões
Escrito pela empresa
Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.
Informações de contacto
16-18 Shelton Street, WC2H 9JL, London, Reino Unido
- 020 7759 4500
- customercare@londongraphics.co.uk
- www.londongraphics.co.uk
4,3
Excelente
817 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really regret shopping with these guys
Really regret shopping with these guys, Things arrive super slow with no answer to calls or emails.
25 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Hi Jessie
I believe this issue has now been resolved but I would like to repeat my apologies for the issue we had with our courier partners. Your order was dispatched from us to be with you on time however the order was misplaced by them in transit and we were not made aware of this until you made your enquiry with us.
I can see you emailed us yesterday and we got back to you this morning leaving a voicemail explaining the situation and supplying a full refund to you after confirming this with you several minutes later. We do get back to all emails within 24 hours either via a return email or via a phonecall.
I hope overall your concerns have been addressed via our phonecall and refund however if you have any further issues please contact me at customercare@londongraphics.co.uk with FAO Heidi in the subject line.
Best wishes
Heidi
I had a problem with a order , but it was sorted quickly and with care.
I had a problem with a order, but there customer sevice team were helpful and put it right quickly. I will use the company again,
24 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Wow, thanks for the glowing review! We're so glad you enjoyed your experience and look forward to serving you again soon. 🌟 - LGC
The staff was also very helpful
The store very well-organized and has a great selection of drawing boards. The staff was also very helpful and knowledgeable, providing expert advice and assistance whenever needed
23 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Your glowing review just made our day! Thank you for choosing us — we look forward to serving you again soon. ❤️ - Heidi @ LGC
All round excellent! Thanks.
London Graphic Centre had my favourite notebooks for a great price. The ordering process was very easy and delivery was fast - and the items well packed. All round excellent! Thanks.
21 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
thank you for your incredible review! We’re grateful for your support and can’t wait to see you back again soon. 🙌 - Heidi @ LGC
Fantastic quality products
Fantastic quality products, have everything an artist needs. Prompt delivery
16 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
We’re thrilled you had a great experience! Thanks for your kind words — we can’t wait to have you back! ✨ - Heidi @ LGC
Customer Service 0 stars
I just received wrong order, after few emails and many phone calls and almost 14 days...still have them. Because they promise to send a courier to collect them. And never happens
2 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Hi Sorin
I believe your order has now be collected. As we said on the phone the items you ordered were not wrong they had just had a packaging change which we confirmed from the manufacturers website.
When we spoke I did arrange a courier for you but unfortunately this collection failed so we booked you another one. I am so sorry you feel let down by our service but I believe this has now been fully resolved.
Please let me know if there is anything else I can do and have a lovely rest of your day.
Best wishes
Heidi
Resposta da London Graphic Centre
Wow, what a lovely review! Thank you for your support — we’re excited to see you again soon! 😊 - Heidi @ LGC
Superb selection. Competitive prices. Top Quality service.
Superb selection.
Competitive prices.
Top Quality service.
Reliable and trustworthy delivery.
Items are always well protected for transit.
I love their physical store and always helpful Staff - but - living at such a distance, ordering on-line is straightforward and despatch speedy.
***** HIGHLY RECOMMENDED *****
5 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
brilliant company
This is a brilliant company, always great products and excellent prices. Fast delivery too.
3 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Excellent value
Excellent value, huge reductions in prices yet enormous range of essentials. Delighted to find new products to try. Easy to order and quick delivery
5 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Great experience
You had the precise size of canvas that I was after, and it was discounted too! And arrived very quickly. Couldn't fault anything.
7 de fevereiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
One of the best
Good introductory offer, very easy to use website, products such as lovely types of paper that I have not seen for sale anywhere else, plus an excellent range of products, good prices and very swift delivery.
24 de janeiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
No problems with these guys.
Very quick dispatch and delivery with serious packaging. And they use a top notch courier. Would highly recommend and will definitely be using them again. Keep up the good work guys. It’s 5 stars from me.
23 de janeiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Excellent Service - online and in person
London Graphic Centre provided fantastic service. I received my order when stated, the pens were well packaged and also a very competitive price. I found myself ordering online from them because I had visited there Covent Garden store the week earlier where I also received great service and advice that led to me using Winsor and Newton alcohol markers. They are fantastic, exactly what I asked for and the am very glad I now know that this is the place to visit for art supplies, both online and in person.
21 de janeiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Promptly delivered
Promptly delivered. Very well packaged. Great service. Thank you.
29 de janeiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
I’m going to be honest I’m not…
I’m going to be honest I’m not massively impressed with the delivery of my products. I ordered a pen in my order as well as extra ink and after my order had dispatched they had told me that the pen was out of stock and that they might get a new shipment in 1-2 weeks so I just decided to get the refund for the pen but that has left me with just the ink for a pen I don’t have which I wouldn’t have ordered unless the pen came. I also ordered a pencil in this order which was £4 which is a lot for one pencil but I came not wrapped in any extra protection and now the led is broken all the way through so is unusable I would if expected a better delivery system for a shop which would ship this sort of stuff often but I guess not. Offer than that the rest of my products arrived okay and it came in good time.
24 de janeiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Good Morning Isabelle,
I am so sorry for our delay in getting back to you on this issue. I hope you have reached out to us via email so we can get this amended for you but if not here are our details info@londongraphics.co.uk
We are here to help to get this sorted for you if we have not already and we really appreciate the feedback regarding our packaging. We are always looking for ways to improve so we can raise our standards even higher.
Please get in touch if you need anything else and have a lovely rest of your week
Best wishes
Heidi
Excellent service
Excellent service - received my items in just a few days. Also, cheaper than my usual supplier! I'll definitely be ordering from London Graphic Centre again.
28 de janeiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
A straightforward and easy transaction from A>Z
A straightforward and easy transaction from start to finish! My paint pots were very well packaged - sealed to ensure the paint wouldn't leak!
21 de janeiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Great shop and superb service
Great shop and superb service. Highly recommend :)
26 de janeiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
Always straight forward to deal with
Always straight forward to deal with. Good selection at decent prices. Responsive and positive when contacted. Good follow up process.
23 de janeiro de 2025
Opinião espontânea
Resposta da London Graphic Centre
Thank you so much for taking the time to leave us such a kind review! Have a lovely rest of your week and we hope to see you shopping again with us soon :)
Best wishes
Heidi
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.