Gut verpacktes Produkt. Leider katastrophale Lieferung dank GSL, das Paket wurde nicht an die Paketstation geliefert sondern vor die Haustüre gestellt. Bei dem Preis nicht besonders hilfreich!
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Leia as opiniões dos outros
Love the product and the packaging. Didn’t love the 5 month lead time. Also the light bulb required is different from what is shown on the paperwork. The paperwork shows an A19 bulb with an E26 base.... Ver mais
A empresa respondeu
Ware kam schnell und gut verpackt an. Versand erfolgte schnell, andere Shops hatten für das gleiche Produkt mehrere Wochen Lieferzeit angegeben - da geht es direkt beim Hersteller doch schneller. Lamp... Ver mais
A empresa respondeu
Todo perfecto! La lámpara ha llegado en perfecto estado y muy bien embalada. La información de seguimiento del paquete estuvo disponible desde que la enviaron. La lámpara es preciosa, con un diseño... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Louis Poulsen has always sought, not only to design lamps, but also to shape light and create an atmosphere that makes people feel good, both in- and outdoors. The shape of light creates space and our products should live harmoniously within the space they define - indirect, soft and inviting.
Informações de contacto
Kuglegårdsvej 19 - 23 , 1434, København K, Dinamarca
- reviews@louispoulsen.dk
- www.louispoulsen.com
4,3
Excelente
871 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Ich habe mir eine Lampe bei Luis Poulsen mehr vom Support erhofft
Ich habe mir eine Lampe bei Luis Poulsen gekauft und nach dem Zusammenbau der Lampe Kratzer am Lampenschirm der Lampe bemerkt. Diese habe ich fotografiert und mich damit an den Kundenservice gewendet. Dieser hat erst nach erneuter Rückfrage geantwortet und mir gesagt, dass ich die Kratzer bei dem Aufbau selber verursacht hätte. Ich ärgere mich über diese Antwort sehr, da ich keine Möglichkeit sehe, vom Gegenteil zu überzeugen.
Dennoch ist die Lampe wirklich schön und ich bin an sich sehr zufrieden. Also: Bevor ihr eure Lampe zusammenbaut prüft ob es Fehler am Schirm gibt, den sollte es später auffallen ist es womöglich zu spät.
19 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Hi ForianH,
Thank you for taking the time to share your experience with us. We are sorry to hear about the issue you described and truly appreciate your feedback.
If you would like, please contact us at reviews@louispoulsen.dk
and include your order number, so we can review the case, learn from your experience, and follow up with you directly.
Best regards,
Christina - Louis Poulsen
Det hele værd!
Nem og overskuelig hjemmeside. Klar besked vedr. forventet levering. Og nu … en klassisk lampe rigere ;-)
16 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Hej Ann,
Mange tak for din fine anmeldelse! Det glæder os virkelig at høre, at du oplevede vores hjemmeside som nem og overskuelig, og at informationen om forventet levering var klar og hjælpsom. Vi arbejder altid på at gøre både købsoplevelsen og servicen så enkel og behagelig som muligt, så det er dejligt at høre, at det lykkedes.
Det lyder som om, du allerede er godt i gang med at nyde din nye, smukke lampe . Vi håber, at den vil bringe lys og glæde i mange år frem.
De bedste hilsner
Christina - Louis Poulsen
Vor einem Jahr Tischlampe Pantella 160…
Vor einem Jahr Tischlampe Pantella 160 geschenkt bekommen. Selten im Gebrauch gewesen, nach ca 10 Monaten keine Funktion mehr.
Abgabe im Fachhandel bei Louis Poulsen Vertretung zur Reparatur nicht möglich, da dort nicht gekauft.
Bon nach einem Jahr nicht mehr vorhanden.
Abgabe der Lampe im hochwertigen Lampengeschäft, welche Kontakt mit Poulsen aufgenommen hatte. Keinerlei Hilfestellung von Poulsen, da die Marke in dem entsprechenden Geschäft nicht geführt wurde,
Selber den Akku ausgebaut. Telefonische Bestellung nicht möglich, nur über Onlineshop. Nach diversen Versuchen eine Zahlung zu tätigen endlich die Antwort, das dies über bestimmte Browser nicht funktioniert. In diesem Fall Google. Neuen Browser mit Erfolg ausprobiert.
TelService war immer supernett, aber Firmenservice absolut schlecht.
Preis Akku 40 Euro ist sportlich, aber Versand 10 Euro ist frech.
Never again eine Poulsen Lampe
23 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Dear Volker,
Thank you for taking the time to share your experience. We are very sorry to hear about the issues you encountered with your Pantella 160 table lamp and the frustration this has caused.
We understand how disappointing it is when a product stops working unexpectedly, especially after only light use. We also regret that the process of obtaining assistance and a replacement battery did not meet your expectations. Your feedback regarding service availability, ordering challenges, and shipping costs is taken seriously and will be shared internally to help us improve.
We appreciate your kind words about our service team and are sorry that your overall experience did not reflect the level of quality we strive to provide.
Thank you again for your feedback. It helps us learn and improve.
Best regards,
Christina - Louis Poulsen
Resposta da Louis Poulsen
Hi Cristina,
Thank you very much for your positive review.
We’re glad to hear that you’re very satisfied and that you find the lamp beautiful. Enjoy it, and feel free to contact us if there’s anything we can help you with in the future.
Best regards,
Christina - Louis Poulsen
Ledningsbryteren på min PH 3/2 sluttet…
Ledningsbryteren på min PH 3/2 sluttet å virke etter 3 års bruk. Kontaktet kundeservice og fikk uvurderlig hjelp av Miranda som sendte ny bryter kostnadsfritt til meg. Dette er kundeservice på høyeste nivå🙂
14 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Hej Richard
Tusind tak for din flotte tilbagemelding.
Det glæder os meget at høre, at Miranda kunne hjælpe dig hurtigt, og at du fik tilsendt en ny afbryder. Vi sætter stor pris på, at du deler din oplevelse, og vi giver naturligvis rosen videre til hende.
Du er altid velkommen til at kontakte os igen, hvis der er noget, vi kan hjælpe med.
De bedste hilsner
Christina - Louis Poulsen
Knowledgeable team and excellent service
I had a very positive experience with Louis Poulsen while working on my academic thesis. The team provided consistently professional, knowledgeable, and generous support throughout the process.
Alexandra in the showroom deserves a special mention for her expertise and attentive service, but overall the level of knowledge, care, and willingness to help was outstanding.
A highly professional and reliable company with a genuine understanding of design and its context.
16 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Hi Jennica,
Thank you so much for the kind words.
We’re really happy to hear that you had a great experience working with us on your thesis and that our team could support you along the way.
We’ll make sure to pass your lovely feedback on to Alexandra. It means a lot to us that you felt the care, knowledge, and passion for design throughout your experience.
Thanks again for choosing Louis Poulsen, and best of luck with your thesis.
Best regards,
Christina - Louis Poulsen
Exceptionel god service
Exceptionel god service! Jeg fik den bedste og meget venlige service af Marko som ydede en ekstra indsats ved gennemførelsen af min ordre, da teknikken drillede. Stor anbefaling herfra. Mvh Anette
15 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Hej Anette
Tusind tak for din flotte anmeldelse og de pæne ord.
Det glæder os virkelig at høre, at Marko kunne yde en ekstra indsats og hjælpe dig godt igennem, selv da teknikken drillede. Vi sætter stor pris på din anbefaling og giver naturligvis rosen videre til ham.
Du er altid velkommen til at kontakte os igen, hvis vi kan hjælpe med noget.
De bedste hilsner
Christina - Louis Poulsen
5* kundeservice
5* kundeservice.
Marco hjalp mig med en reklamation jeg havde.
Han hjalp -og holdt mig orienteret gennem processen. Super god service og meget venlig og imødekommende.
15 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Hej Helene
Tusind tak for de 5 stjerner og de pæne ord.
Vi er rigtig glade for at høre, at Marko kunne hjælpe dig godt igennem din reklamation og holde dig opdateret undervejs. Vi sætter stor pris på dine rosende ord og giver dem selvfølgelig videre til ham.
De bedste hilsner
Christina - Louis Poulsen
slow reponse
I wanted to place my 4th order of December later in the month. I was purchasing two PH5 lamps and wanted them mailed to different locations. That did not seem possible. I was hoping to take advantage of the sale items and get the Panthella 250 Table lamp. I tried calling and emailing and did not get a response til the new year. Anyway, I went ahead and made seperate purchases. Other that that, I am a big fan of the company and had the chance to vissit the showroom in Copenhagen last summer.
29 de dezembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi John,
Thank you for your feedback, and we’re sorry that our response time during this period did not meet expectations. Our team does take limited time off around the holidays, which can result in delayed responses, and we appreciate your patience.
While we’re usually able to accommodate shipping to multiple addresses, timing can occasionally make this difficult once an order is already in process.
If there’s anything we can assist with moving forward, please don’t hesitate to reach out to customerservice@louispoulsen.com and include your order information. We’d be happy to help.
We’re glad to hear you’ve enjoyed our products and had the opportunity to visit our Copenhagen showroom. Thank you for your continued support.
Best Regards,
Beau - Louis Poulsen USA
Elegant design and a cozy
Elegant design and a cozy, warm glow
12 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Hi Vinadda,
Thank you for your wonderful review! We’re delighted to hear that you enjoy the design and the cozy, warm glow. Your feedback means a lot to us.
Best regards,
Christina - Louis Poulsen
Lange Lieferzeit
Leider war die Lampe nicht lieferbar, keine Nachricht wann die Lieferung erfolgen soll, nur wöchentlich Nachricht dass so noch zur Lieferung aussteht. Bei der Bestellung keine Angabe dass sie nicht vorrätig ist.
16 de dezembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Evelin,
We are very sorry for the inconvenience you experienced. We understand your frustration regarding the delivery information and sincerely apologize that this was not communicated clearly at the time of purchase. We would be very happy to look into this matter for you. Please feel free to contact us and provide your order number at reviews@louispoulsen.dk so we can assist you further.
Best regards,
Christina - Louis Poulsen
Ware kam schnell und gut verpackt an
Ware kam schnell und gut verpackt an. Versand erfolgte schnell, andere Shops hatten für das gleiche Produkt mehrere Wochen Lieferzeit angegeben - da geht es direkt beim Hersteller doch schneller. Lampe ist top, entgegen einer negativen Bewertung stimmt es nicht, dass die Akkulampe Panthella 250 im Liegen geladen werden muss, es wird ein passendes Ladekabel mitgeliefert, welches das Laden im Stehen möglich macht. Schönes Design, schönes Licht, tolle neue Farbe!
12 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Hi Sarah,
Thank you very much for your positive review.
We’re delighted to hear that the lamp arrived quickly and well packaged, and that you were satisfied with the fast shipping. It’s great to know that the Panthella 250 meets your expectations and that the charging functionality worked well for you. We’re also happy you appreciate the design, the light quality, and the new color.
Enjoy your lamp!
Best regards,
Christina - Louis Poulsen
Einkaufen gut, Lieferung dauert zu lange
Die Auswahl und Bestellung waren gut, auch die kontinuierliche Information. Schlecht ist die Lieferzeit. Das Produkt ist immer noch nicht angeliefert worden.
11 de janeiro de 2026
Opinião espontânea
Resposta da Louis Poulsen
Hi Andreas,
Thank you for your feedback and review. We’re glad you liked the selection and ordering process. We’re sorry about the delivery delay and understand your frustration. Please reach out to our customer service if you need any further information.
We are always here to help.
Best regards,
Christina - Louis Poulsen
Levering til jul.
Bestilte innen frist for levering til jul og fikk pakken på julaften heldigvis. Var lenge i tvil for den ble stående fast i tollen i Norge. Var i kontakt med LP og dere har fortsatt den beste kundebehandlingen jeg vet om.
24 de dezembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hej Stian
Mange tak for den flotte anmeldelse. Vi er glade for, at din pakke nåede frem til jul, selvom den blev forsinket i tolden. Vi sætter stor pris på dine pæne ord om vores kundeservice – det betyder rigtig meget for os.
De bedste hilsner
Christina - Louis Poulsen
God kundeservice
Av/På knappen på min PH 2/1 gikk etter noen års bruk. Jeg tok kontakt med Louis Poulsen kundeservice og fikk god hjelp av Miranda som sendte meg en ny bryter gratis i posten. Fikk montert ny bryter og favorittlampen min fungerer igjen!
10 de dezembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hej Maria
Tusind tak for den fine tilbagemelding. Det glæder os meget at høre, at du fik god hjælp af Miranda, og at din favoritlampe fungerer igen.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse og håber du får stor glæde af din lampe mange år frem.
De bedste hilsner
Christina - Louis Poulsen
Poor customer service and product quality
Purchased the portable lamp. Stopped working in two years and the lamp was $450 Canadian. Customer service was fully unhelpful, offering no options to replace parts or repair the lamp, only that it might be possible to replace the batteries of my model. I informed them it was not possible and received no further responses. No remedy was offered. Products appear overpriced and cheaply made. The name does not reflect quality anymore.
"From: Chih Chen
Subject: Re: [Louis Poulsen] Re: Inquiry about warranty [128350]
Date: December 15, 2025 at 5:54:02 PM EST
To: Support
Hi,
The base of my lamp does not allow me to disassemble it to replace the battery. That aside, this is a weak response for a large and what I perceived to be a quality brand. The level of customer service is reflective of how far this brand has strayed to become cheaply made, and not sustainable or "timeless" in the least.
Happy holidays
Chih
From: Beau Rush (Support)
Sent: Monday, December 1, 2025 10:35:06 AM
To: Chih Chen
Subject: [Louis Poulsen] Re: Inquiry about warranty [128350]
Hi Chih,
The portables we sell are covered under a two year warranty and all warranty claims must be made with the original point of purchase.
If you are outside of the warranty period, you may be able to change the batteries depending on what lamp you have. If you have the Panthella Portable, this is possible at the bottom of the fixture.
Let us know if you have any more questions.
Best Regards,
Beau
On November 27, 2025 at 11:21:24 PM UTC, Chih Chen wrote:
Good evening,
I purchased a portable Louis Poulsen lamp from a reputable Canadian retailer, Gabriel Ross, in January 2023. Unfortunately the charging function or battery have stopped working and the light can no longer charge. They did not advise of any option to repair the lamp and simply informed me it is no longer under warranty. I have only used this light carefully indoors in dry conditions and it should not have lasted for a short period of time. The retailer informed me the warranty for this lamp is two years, which is surprising to me given the brand's values of high quality products that are intended not to be replaced easily.
Can you advise if there is any support you can provide with this situation?
Kindly,
Chih"
13 de dezembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Dear Chih,
Thank you for taking the time to share your experience.
We’re very sorry to hear that your portable lamp stopped working after two years and that your interaction with our customer service did not meet your expectations. This is certainly not the level of service or product experience we aim to provide, and we regret the frustration this has caused.
We would appreciate the opportunity to review your case and see if there are any possible solutions or guidance we can offer.
Please contact us at reviews@louispoulsen.dk
and include your order number, so we can look into this further.
Best regards,
Christina - Louis Poulsen
Ordered theee times so far first time…
Ordered theee times so far first time everything was great 2nd and 3rd time significant delay in delivery
28 de dezembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Dear Ageliki,
Thank you for your review and for ordering with us multiple times.
We’re pleased to hear that your first experience was great. However, we’re very sorry to learn about the significant delivery delays with your second and third orders. This is not the experience we strive to deliver, and we fully understand how frustrating this can be.
We would very much like to look into this matter for you. Please write to reviews@louispoulsen.dk
and include your order number, so we can investigate the delays and assist you further.
Thank you for bringing this to our attention and for your patience.
Best regards,
Christina - Louis Poulsen
Nem og enkelt bestilling med besked om…
Nem og enkelt bestilling med besked om afhentningssted.
Besked da ordren var klar til afhentning.
23 de dezembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hej Bent
Mange tak for de fem flotte stjerner.
Dejligt at høre, at bestillingen var nem og enkel, og at beskederne om afhentningssted og afhentning fungerede som de skulle.
Vi håber du får stor glæde af din lampe mange år frem.
De bedste hilsner
Christina - Louis Poulsen
Super god service!
Super god service!
Fik rigtig god hjælp fra kundeservice (særligt Miranda), da min pakke forsvandt hos GLS. Hurtigt svar og god service!
17 de dezembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hej Isabella
Tusind tak for din varme anmeldelse
Det er dejligt at høre, at du fik god hjælp fra vores kundeservice – vi giver rosen videre til Miranda.
De bedste hilsner
Christina - Louis Poulsen
Super rask levering
Problemfritt, enkelt og varen kom veldig raskt hjem på døren. Veldig fornøyd.
15 de dezembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hej Camilla
Tak for din flotte anmeldelse. Dejligt at høre, at det hele gik nemt, og at lampen kom hurtigt frem. Vi er glade for, at du er tilfreds.
De bedste hilsner
Christina - Louis Pouslen
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