Gut verpacktes Produkt. Leider katastrophale Lieferung dank GSL, das Paket wurde nicht an die Paketstation geliefert sondern vor die Haustüre gestellt. Bei dem Preis nicht besonders hilfreich!
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Love the product and the packaging. Didn’t love the 5 month lead time. Also the light bulb required is different from what is shown on the paperwork. The paperwork shows an A19 bulb with an E26 base.... Ver mais
A empresa respondeu
Ware kam schnell und gut verpackt an. Versand erfolgte schnell, andere Shops hatten für das gleiche Produkt mehrere Wochen Lieferzeit angegeben - da geht es direkt beim Hersteller doch schneller. Lamp... Ver mais
A empresa respondeu
Todo perfecto! La lámpara ha llegado en perfecto estado y muy bien embalada. La información de seguimiento del paquete estuvo disponible desde que la enviaron. La lámpara es preciosa, con un diseño... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Louis Poulsen has always sought, not only to design lamps, but also to shape light and create an atmosphere that makes people feel good, both in- and outdoors. The shape of light creates space and our products should live harmoniously within the space they define - indirect, soft and inviting.
Informações de contacto
Kuglegårdsvej 19 - 23 , 1434, København K, Dinamarca
- reviews@louispoulsen.dk
- www.louispoulsen.com
4,3
Excelente
871 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Schnell und unkompliziert.
6 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Roland,
Thank you for your review. We’re glad to hear that you found the process quick and easy. We always strive to make things even better for our customers.
Best regards,
Christina - Louis Poulsen
Es hat alles reibungslos geklappt.
24 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Empunkt,
We’re so glad everything went smoothly. We hope you enjoy your beautiful lamp and the warm light it brings for many years to come.
Best regards,
Christina - Louis Poulsen
Todo perfecto
25 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Charo,
Thank you so much for your positive review. That is much appreciated.
Hope you will enjoy your lamp for many years to come.
Best regards,
Christina - Louis Poulsen
Leider fehlte der Netzadapter,so das…
Leider fehlte der Netzadapter,so das ich die Lampe bis jetzt nicht nutzen kann.
Für diesen Preis nicht akzeptabel.
22 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Dear Michael,
We are truly sorry that it wasn’t clear that an adapter is not included with your beautiful new lamp.
Our decision not to include an adapter is based on our focus on the environment and a more sustainable future. Many of our customers already have a compatible adapter, and by reducing the production of adapters and packaging, we help lower CO₂ emissions.
We recommend using a universal USB power adapter that can supply a minimum of 1.5A.
If you have any questions when turning on your lamp for the first time or taking it out of “transport mode,” please don’t hesitate to contact us.
A user guide is included, and you can also find a step-by-step video on our website.
We are always here to help - you can call or write to us, and we will do our very best to give you a five-star experience.
We hope this information is helpful and that you will enjoy your lamp for many years to come.
Best regards.
Christina - Louis Poulsen
Exceptional design and quality
Exceptional design and quality. Lamps like no other.
20 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Linda,
Thank you so much for the wonderful review. We're delighted to hear you’re enjoying the design and quality of our lamps.
Best regards.
Christina - Louis Poulsen
Delivery still hasn’t been made
Delivery still hasn’t been made, order was placed on the 3rd November, was supposed to be 1-3 working days, the products still have t arrived.Money has been taken though!!!!
Several emails have been sent to Track delivery, but no info has been forthcoming coming.
I am seriously regretting the purchase when you get treated t like this.
3 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Anders,
We’re very sorry to hear about your experience and the delay with your order. This is certainly not the level of service we aim to provide.
We would like to investigate this urgently. Could you please contact us at reviews@louispoulsen.dk
with your order number so we can locate your parcel and provide a quick solution?
Best regards,
Christina - Louis Poulsen
Flera felaktiga fakturor och lång leveranstid
Har fortfarande inte fått mina tre små skruvar som jag beställde för länge sen, men däremot tre olika fakturor och felaktig info kring det mest.
Vet inte hur jag kan göra för att svara på ditt meddelande Christina, så redigerar detta inlägg istället.
Har nu mejlat. Hatten av för att ni följer upp missnöjda kunder, det gillar jag skarpt, precis som jag älskar många av era fantastiskt fina produkter!
Uppdaterar/redigerar igen. För nu har jag fått så himla bra och fin hjälp av Louis Poulsen. Det är framförallt en viss Christina som jag vill sätta i rampljuset och tacka. Du/ni har vänt en nattsvart kund till en strålande glad och nöjd kund!
17 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hej Christoffer
Vi er kede af at høre, at du endnu ikke har modtaget dine skruer, og at der har været problemer med fakturaer og information.
Vil du være venlig at sende os dit ordrenummer og eventuelle oplysninger på reviews@louispoulsen.dk, så sørger vi for at få styr på det med det samme?
Vi sætter stor pris på din tålmodighed og vil gøre vores bedste for, at du bliver fuldt tilfreds.
De bedste hilsner
Christina - Louis Poulsen
Super service
Super service. Reklamerede over en fejl på en lampe selvom garantien var udløbet. Fik tilsendt en ny lampe gratis.
17 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hej MN,
Mange tak for din anmeldelse. Vi er glade for, at vi kunne hjælpe dig, og at du er tilfreds med din nye lampe. Vi sætter stor pris på din feedback og håber, at du får glæde af din lampe.
De bedste hilsner
Christina - Louis Pouslen
Sehr gute Beratung und top Service.
Sehr gute Beratung und top Service.
Schnelle Lieferung
Sehr zu empfehlen
4 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Nadine,
Thank you for your great words! We’re thrilled you were happy with our service, advice, and fast delivery. We really appreciate your recommendation.
Best regards,
Christina - Louis Poulsen
Ich hatte Schwierigkeiten die Bezahlung…
Ich hatte Schwierigkeiten die Bezahlung durchzuführen.
Nach mehrmaligen Versuchen und Anrufe hat am nächsten Tag geklappt.
Sonst alles bestens.
Die Lampe gefällt mir gut.
7 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Paolamarten,
Thank you very much for your review. We’re sorry to hear that you experienced difficulties when trying to pay with PayPal, and we appreciate your patience while resolving the issue. We’re glad that everything worked out the next day and that you are happy with the lamp.
Thank you for your feedback, and we hope you enjoy your new lighting.
Best regards,
Christina - Louis Poulsen
schnelle Lieferung und tolle Lampe
15 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi b.
Thank you very much for your review. We're glad to hear that the delivery was quick and that you are happy with the lamp. We appreciate your feedback and hope you enjoy your new lighting.
Best regards,
Christina - Louis Poulsen
An sich alles super, Kundenservice dauert etwas
An sich alles super. Leider ist mein Lampenschirm kaputt angekommen und ich habe nach 4 Tagen noch nichts vom Kundenservice gehört.
15 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Dear Lea,
Thank you very much for your review. We are sorry to hear that your lampshade arrived damaged and that you have not yet received a response from our customer service team. We sincerely apologize for this inconvenience.
We would like to assist you as quickly as possible. Could you please send us your order number and, if available, a photo of the damage at reviews@louispoulsen.dk? We will make sure to resolve the issue right away.
Thank you for your patience we look forward to hearing from you and resolving this for you.
Best regards,
Christina - Louis Poulsen
Alles schnell und gut geklappt, wunderschöne Lampe!
Alles schnell und gut geklappt!
7 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi I B,
Thank you so much for your kind review. We’re really happy to hear that everything went smoothly and that you like the lamp.
Best regards,
Christina - Louis Poulsen
Amazing customer service
Update to my previous feedback:
I bought the Panthella 160 portable lamp about a year ago, and unfortunately, it broke in half a week ago. Christina from Louis Poulsen’s customer service was amazing — she arranged a replacement right away and was very kind and helpful throughout the process. I’m extremely happy with the service.
Louis Poulsen lamps have such a beautiful design, and I was really disappointed when mine broke. But thanks to their great customer service, I’ll soon be able to enjoy it again!
10 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Dear Marianna,
Thank you very much for reaching out. We hope you are satisfied with the solution and that we can regain your trust in the future.
Wishing you a great day.
Best regards,
Christina - Louis Poulsen
---------------------------------------------------------------------
Dear Marianna,
We’re very sorry to hear about your experience with your Panthella 160 Portable lamp and the disappointment you’ve had with our customer service. This is certainly not the level of quality or support we strive to deliver.
We would like to take a closer look into your case. Could you please contact us directly at reviews@louispoulsen.dk with your order details and any photos of the issue? Our team will review the situation promptly.
Thank you for taking the time to share your experience, and we hope to restore your confidence in Louis Poulsen.
Best regards,
Christina - Louis Poulsen
mieser paketdienst
wie wäre es wenn LP einen paketdienst beauftragen würde, der die bestellten leuchten auch am angekündigten tag zur angekündigten (und per onlinetracking nachverfolgbaren zeit) am vereinbarten ort ablegt (oder klingelt - denn es war jemand zuhause) und nicht auf dem absatz kert macht und behauptet "das paket konnte nicht zugestellt werden". GLS ist regelmäßig unzuverlässig und nicht vertrauenswürdig. freiwillig würde ich mit GLS nichts versenden.
7 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Dear ti,
Thank you very much for taking the time to share your feedback. We’re truly sorry to hear about your disappointing delivery experience. That’s certainly not the level of service we want for our customers.
We’d really appreciate it if you could share a few more details about your order and delivery experience with us at reviews@louispoulsen.dk. This will help us investigate the issue with our logistics partners and learn how we can improve our delivery process in the future.
Thank you again for helping us do better.
Best regards,
Christina - Louis Poulsen
Karton war nicht vollständig verpackt
Karton war nicht vollständig verpackt, Lampe funktioniert nicht, es wirkt als hätte ich einen Rückläufer erhalten. Vor 4 Tagen dem Shop geschrieben, noch keine Rückmeldung. Schade, es sollte ein Geschenk sein.
6 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Dear TT,
We’re very sorry to hear that your lamp arrived in this condition and that you haven’t received a response yet that’s certainly not the experience we want for our customers.
Please send your order number to reviews@louispoulsen.dk, and our team will make sure to look into this matter right away.
Thank you for your patience, and we sincerely apologize for the inconvenience.
Best regards,
Christina - Louis Poulsen
Excellent Customer Service
I reached out to customer service to inquire about the available options for repairing the switch on a desktop AJ lamp. They addressed my inquiry promptly and courteously, and provided the necessary replacement parts to complete the repair. It is truly a pleasure to encounter companies that demonstrate such a high level of care and respect for their customers. Thank you very much for your outstanding service.
5 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Manel,
Thank you very much for your kind review. We’re delighted to hear that our team was able to assist you promptly and that you’re satisfied with the service you received. Your appreciation truly means a lot to us.
We hope you will enjoy your beautiful lamp for many years to come.
Best regards,
Christina - Louis Poulsen
Da kann der Shop und das Produkt noch…
Da kann der Shop und das Produkt noch so toll sein, wenn Ihr mit GLS verschickt, ist die Kunden-Experience einfach ne Katastrophe.
4 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Dear Michael,
We’re very sorry to hear that your delivery experience didn’t go as smoothly as it should have. We completely understand how disappointing this can be, and we truly appreciate you taking the time to share your feedback.
At Louis Poulsen, we want every part of your experience to reflect the same quality as our products - including delivery. We’ll share your comments with GLS and review how we can improve this for future orders.
Please don’t hesitate to email us at reviews@louispoulsen.dk
with your order number so we can look into your case and learn from it. We’d really like the chance to make things right.
Thank you again for your honesty and for helping us do better.
Best regards,
Christina - Louis Poulsen
Sehr guter Service sowie das Produkt…
Sehr guter Service sowie das Produkt ist auch super
3 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Niklas,
Thank you so much for your kind words. We’re happy to hear that you’re pleased with both our service and the product. Your satisfaction is our top priority.
Best regards,
Christina - Louis Poulsen
Einwandfrei in Qualität aber auch in…
Einwandfrei in Qualität aber auch in Lieferung
3 de novembro de 2025
Opinião espontânea
Resposta da Louis Poulsen
Hi Rene,
Thank you very much for your review. We’re glad to hear that you were fully satisfied with both the quality and the delivery. Your positive feedback means a lot to us.
Best regards,
Christina - Louis Poulsen
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