LUCRIN Geneva Opiniões 

1303
•
TrustScore: 4 em 5

4,1

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Excellent quality products. The leather is really good quality and the phone cases are beautifully made. Shipping took a little longer than I hoped because the phone case didn't leave for several days... Ver mais

Classificada 5 em 5 estrelas

I own several products and they are all great quality, modern, and luxurious. However the best part of the company is the team - part of my last order was damaged when it arrived and with no questions... Ver mais

Classificada 5 em 5 estrelas

Lucrin‘s customer service was impressive and also very friendly. They answered my query within a few hours, asking for more information. The latch of my iPhone case had demagnetized and upon receipt o... Ver mais

Classificada 1 em 5 estrelas

Bis vor kurzem war ich Fan von Lucrin. Ich habe über Handy-Hüllen, Aufbewahrungsboxen, Ledermappen und Schmuck- und Uhrenschatullen viele Produkte von Lucrin gekauft und war mit der Qualität stets seh... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de artigos de cabedal

Escrito pela empresa

Established in 1994, LUCRIN flaunts over 30 years of expertise in leather handcrafting through several collections of bespoke leather essentials. Lucrin Geneva's sublime craftsmanship combines practicality, elegance, and timeless designs. Our distinctive style, designs, and diverse array of colors enthrall leathercraft connoisseurs and enthusiasts from around the globe. Lucrin Geneva offers unparalleled customization possibilities to our customers, all done with utmost care, precision, and love. Our luxury leather products also make precious gifts of time and attention for your loved ones.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(1303)

518 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I bought a phone case six months and…

I bought a phone case six months and it’s already falling apart from daily use I would have expected it to last longer for the price

----

I am leaving the original review above but I did get in touch with the team and they were able to locate my order and come to a good resolution. Thank you!!

3 de julho de 2026
Opinião espontânea
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for sharing your feedback with us. We are truly sorry to learn about your experience, as this does not reflect the level of craftsmanship and service we strive to offer at LUCRIN Geneva.

At this stage, we have unfortunately not been able to locate your order details in our system. To assist you swiftly, may we kindly ask you to contact us at customer@lucrin.com with your order number or the email address used during the purchase?

Our Customer Experience Team will be pleased to look into this matter immediately and find a solution that meets your expectations.

Warm regards,

LUCRIN Geneva

Classificada 1 em 5 estrelas

Disappointing Shipping and Support

I ordered a complete desk organizer set #US000160413-1 but only received part of it 10 days ago. I’ve sent two emails requesting a shipping update and received no response. I’m still missing the two leather trays. The product is good, but the shipping and customer service are very disappointing.

15 de junho de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for taking the time to share your feedback. We are sincerely sorry for the inconvenience you encountered, and we understand how frustrating this can be.

Please rest assured that your case is already being handled by our Customer Experience Team. Should you need to share any additional details, you may reach us directly at customer@lucrin.com — we will gladly assist you and ensure the matter is resolved as swiftly as possible.

We truly appreciate your patience and the opportunity to make this right.

Warm regards,
LUCRIN Geneva

Classificada 5 em 5 estrelas

Outstanding Quality

I continue to purchase Lucrin products because of their exceptional quality and meticulous attention to detail, and this purchase was no exception. The leather is beautiful, the craftsmanship is outstanding, and the order arrived with remarkable speed. Lucrin consistently delivers products that exceed my expectations.

25 de junho de 2026
Classificada 4 em 5 estrelas

Love the product, with one exception

Love the product, it's exactly what I was looking for. It has one small drawback, that is when I close the top and fasten at the snap, the front flexes a bit making it somewhat difficult to snap. But looks great and provides a secure one watch travel case.

2 de junho de 2026
Classificada 1 em 5 estrelas

You sent me the wrong size for my phone…

You sent me the wrong size for my phone and will not make any effort to correct yr mistake

22 de junho de 2026
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for taking the time to share your feedback. We are sincerely sorry for the
inconvenience you encountered, and we understand how disappointing this can be.
Please rest assured that your case is already being handled by our Customer
Experience Team. Should you need to share any additional details, you may reach
us directly at customer@lucrin.com — we will gladly assist you and ensure the
matter is resolved as swiftly as possible.

We truly appreciate your patience and the opportunity to make this right.

Kind Regards,
The Lucrin Team

Classificada 5 em 5 estrelas

Très grande satisfaction

La société répond très rapidement aux mails. J'ai reçu mon étui d'iPhone très rapidement et en parfait état. Tout a été parfait. Je recommande fortement la société LUCRIN Geneva.

25 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Service client au top

Cela fait des années que je commande chez LUCRIN, et au delà de la sublime qualité des étuis, le service client est rapide et efficace. Mon étui s’est abîmé et ils me l’ont remplacé, très rapidement.
Je suis donc très satisfaite et je recommande à 100% cette marque

23 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Cheerfully Replaced An Incorrect Order!

We ordered the wrong iPad cover to replace the one I had soiled and worn out. Lucrin cheerfully and efficiently sent me a return authorization and return label, then issued a refund when they received it. Then the new one came, beautifully packaged and perfectly correct. It is a perfect fit and I love it. Couldn’t expect ant better experience!

16 de junho de 2026
Classificada 5 em 5 estrelas

Echter Wahnsinn!!

Echter Wahnsinn!!
An einem Montag habe ich an Lucrin geschrieben und das Problem mit der iPhoneHülle meiner Schwester und von mir beschrieben. Diese Hüllen waren seit Januar 26 unser Eigen - und haben sich sehr ungünstig verändert.
Es war kaum zu glauben
1. Es war völlig überraschend wie schnell die Reaktion von Lucrin war
2. Die Antwort war sowas von freundlich - informativ- und sehr gut beratend
3. Die Empfehlungen für eine neue Hülle für die beiden iPhones - einfach Zauberhaft.
4. Fasst nicht zu glauben- aber wahr - bereits am Freitag haben wir die neuen Lederhüllen geliefert bekommen mit Beschriftung / Namen - Wahnsinn

Ich weiss nicht, ob es überhaupt ein weiteres Unternehmen gibt, die diese Bearbeitung des Problems so professionell und mit absoluter Topp Kontaktnahme durchführt.

Meine Schwester und ich sind schon lange Lucrin Kunden und wir werden es weiterhin bleiben.
So eine Firma kann nur mit den höchsten Tönen gelobt werden.
Machen Sie so weiter auch mit den tollen Produkten die Sie anbieten.

16 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Fast Reply to my Gripe Note

Fast, bilingual and competent resolution of my issue. Flawless quality of the leather product, while my issue was with the insert/filling in a way that was beyond Lucrin’s control - nevertheless they committed to remedying the situation without delay.

22 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Purchased my lucrin bifold men wallet…

Purchased my lucrin bifold men wallet with green colour its amzing light simple qulity of crafrmanship no problem in shipping was free got in 4 days Via UPS its amazing leatherproduct very satisfied 💚💚💚💚

15 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Produits de très mauvaises Scal, qualité en skaï

Produits de très mauvaise qualité en skaï

Je déconseille cette marque

19 de junho de 2026
Opinião espontânea
logótipo da LUCRIN Geneva

Resposta da LUCRIN Geneva

Dear Sir/Madam,

Thank you for sharing your feedback with us. We are truly sorry to learn about your experience, as this does not reflect the level of craftsmanship and service we strive to offer at LUCRIN Geneva.

At this stage, we have unfortunately not been able to locate your order details in our system. To assist you swiftly, may we kindly ask you to contact us at customer@lucrin.com with your order number or the email address used during the purchase?

Our Customer Experience Team will be pleased to look into this matter immediately and find a solution that meets your expectations.

Warm regards,

Classificada 5 em 5 estrelas

I bought an iPhone 17 pro wallet at the…

I bought an iPhone 17 pro wallet at the end of last year for my wife. We have bought from Lucrin before and been very satisfied. This time my wife bought an orange iPhone and a wallet to match. Unfortunately the wallet showed the dirt and I contacted Lucrin to ask about cleaning. They said that the wallet probably couldn’t be cleaned and offered to replace it. I think that that was very generous given that the wallet had only had normal wear. They suggested a darker colour and ‘pebbled’ finish which would not show dirt so much. Special thanks to their representative Joyce who handled our case. Very happy with Lucrin.

19 de junho de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais