Manning Stainton Estate Agents - Moortown Opiniões 

200
•
TrustScore: 5 em 5

4,8

2 Shadwell Lane, Moortown, LS17 6DR Leeds, West Yorkshire, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Manning Stainton helped us to sell a property following the passing of a friend. The whole team were fantastic, kind, patient and very helpful. Special thanks from the family go to Holly A. during the... Ver mais

Classificada 5 em 5 estrelas

Since John has taken over management of my properties, nothing is too much trouble, and any issues are quickly in hand. He has a contractor for anything & everything. Great practical property/constr... Ver mais

Classificada 5 em 5 estrelas

Michelle from the sales team was proactive in contacting us when the property came on the market and arranged a viewing quickly. Once the sale was agreed the move mangers Gemma and Rochelle would up... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Gemma and Rochelle, we're fabulous assisting us with our house sale and purchase. They were the only ones who kept us informed of the process regularly. Their caring and empathic manner helped to reli... Ver mais


Informações sobre a empresa

  1. Imobiliária
  2. também em
  3. Agência de arrendamento imobiliário
  4. Avaliador imobiliário
  5. Empresa gestora de propriedades

Sobre Manning Stainton Estate Agents - Moortown

Escrito pela empresa

Family Run Community Driven

At Manning Stainton, we are proud of what we do and the way we do it. To achieve this we all share the same values. Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers' expectations.

How can we help you move?

Expert Valuation Find a Property Let Your Property Mortgage Advice

Informações de contacto

  • 2 Shadwell Lane, Moortown, LS17 6DR, Leeds, West Yorkshire, Reino Unido

  • 0113 237 0211

4,8

Excelente

TrustScore: 5 em 5

200 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(200)

1421 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

We were in a long chain and the Manning…

We were in a long chain and the Manning Stainton team were wonderfully calm and collected throughout. Their level of communication during the final few weeks when we came up against the odd hiccup was really appreciated and helped reassure us that all was in hand. Thank you to the whole team!

30 de novembro de 2024
Classificada 5 em 5 estrelas

No drama

The best agent experience I’ve had. Felt they were working with you (rather than some that seem to work against you!), gave regular and weekly updates, and were proactive in meeting some awkward timelines. Definitely recommend and will be using again in the future.

29 de outubro de 2024
Classificada 5 em 5 estrelas

Gemma and Rochelle

Gemma and Rochelle, we're fabulous assisting us with our house sale and purchase. They were the only ones who kept us informed of the process regularly. Their caring and empathic manner helped to relieve the stress we were under, when things became difficult and never-ending, we can't thank them enough!

26 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Stressful and long

Buying a new house cannot be said to be great it is stressful and long. However if you have to do it Manning Stainton get you through. Alll the staff were friendly and polite Vicki went the extra mile for me.

12 de novembro de 2024
Classificada 1 em 5 estrelas

My experience would have been otherwise…

My experience would have been otherwise okay except on the day of completion when the estate agent didn’t seem too fussed to check who in their form had received an email that the sale is complete and this hand me my keys. They actually kept saying until we hear we can’t give you the keys. I had to resort to calling my solicitors who then called Manning to tell them that the had long been emailed and the fact that the person receding the email was not on her station does not mean that they should not give me my keys. The attitude was totally shocking! But this was not the lady that I had been dealing with for the duration of the sale, that lady was actually very pleasant but seemed like a supervisor who was refusing to give me keys albeit the sale had been concluded and the agency emailed , and the person emailed was not at her desk. Shocking, particularly the fact that I am moving from another house and the new owner of my house needed his keys from me asap. It’s like they were complete novices.

15 de novembro de 2024
logótipo da Manning Stainton Estate Agents - Moortown

Resposta da Manning Stainton Estate Agents - Moortown

Good Afternoon, Thank you for review. We have tried to call you today and left a message so we can discuss the issues that you have mentioned. Please get in touch at your earliest convenience Thank you

Classificada 4 em 5 estrelas

I can really recommend Manning Stainton…

I can really recommend Manning Stainton for buying a property. All the staff explained things clearly and were polite and helpful. As the property was vacant they came with me several times to take measurements.
Estate Agents are busy places but I always felt they had time for me.

1 de novembro de 2024
logótipo da Manning Stainton Estate Agents - Moortown

Resposta da Manning Stainton Estate Agents - Moortown

Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We strive to provide exceptional service to all of our clients, and we are pleased that our staff was able to assist you throughout the process.

Classificada 5 em 5 estrelas

This is my first time using Manning…

This is my first time using Manning Stainton. I have just rented a property from them.
I must say Catherine at the Moortown branch has been fantastic.
She has kept me updated and sorted everything, despite being full of cold and hardly able to speak. So far so good 🙌🏻

30 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Couldn’t fault the service

They were very knowledgeable about the market in the area and had a good presence within it. Very responsive and good communications throughout the sale process.

14 de setembro de 2024
Classificada 4 em 5 estrelas

Reasonable and repairs completed

Rented a property for over 18 months. They completed house repairs in a timely manner. There was a dispute when I left but a manager was able to resolve it.

5 de setembro de 2024
Opinião espontânea
logótipo da Manning Stainton Estate Agents - Moortown

Resposta da Manning Stainton Estate Agents - Moortown

We appreciate you taking the time to share your experience. We are glad to hear that repairs were completed in a timely manner. We understand that disputes can arise, and we are pleased that we were able to resolve the issue for you.

Classificada 5 em 5 estrelas

Very friendly staff

Catherine was very helpful and accommodating over the phone. I felt she really wanted to help. Jan completed my viewing and she was very friendly, welcoming and knowledgeable about the property. I would recommend them as a letting company.

16 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

very good service from Thomas Clough

very good service from Thomas Clough, first class, support, timing, polite and step by step assurance for us. guided us through all the technical terms and went extra mile for us even on his off day.
thanks again.
definitely recommend.

19 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very highly recommended

Since John has taken over management of my properties, nothing is too much trouble, and any issues are quickly in hand. He has a contractor for anything & everything. Great practical property/construction knowledge. No matter what the challenge, a fix is soon found. I've never felt in such safe hands.
Very nice personable gentleman to boot.
Very highly recommended.

1 de junho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t use!!

Don’t use!!! The whole old tenant new tenancy has been a fiasco! Poached my old tenants then had audocity to ask me for a reference! No inventory given to me, tenant having to email me (as advised of your staff).

Surprisingly I was never asked to write a review like all other clients!

This below is just a snippet of the stress I have endured despite informing the staff I am currently on maternity leave thus was stressed about no tenant/mortgage cost at all time high- someone replied to me on all below issues clearly clueless as to real world as zero compassion nor understood any of my complaint so sends another email saying ‘been confusion’ embarrassing, as incompetent as his staff, makes sense now.

I have used these beeps for the past 6 years for one of my rentals. I have to say I am never remembered.

I have had nothing but issues, undue stress and incompetence and constant emails, phone calls.

Firstly my tenants were encouraged to move despite already being in a tenancy with beeps until July! Then the audocity to chase me for a reference from my tenants poached! For my tenants for a new property with yourselves. Tenant was suppose to still be in situ until July! I wondered why they were not persuaded to stay in my property- so you can make another fee of course??

I explained to one of clueless staff, I urgently needed new tenants as I am on maternity leave/ will struggle to pay the mortgage.

Your agents asked tenants to take pictures- save them a job! Then a mixture of years old pictures and up to date ones were on the ad online which looked terrible. I found a tenant as bizarrely they were in desperate need of somewhere, sent their gran to view apparently so not sure fully happy with the house, never encouraged to view themselves, however I was told they viewed- lie number 6 from beep beeps

The thing that disgusted me more than anything was a viewing taking place without my say so, it was arranged through the tenants then I was asked if they can go ahead? I was lost as to when they were shown in my house, was told tenants agreed!

Next- find out from current tenants that the agents failed to show up for this viewing so kindly one of my tenant showed them around- they informed in a rush and can move in 2 weeks. My tenant then left and demanded 2 weeks rent as they had paid me a full month and because of the viewing they did had all the info! So I asked for beep beep beeps expert opinion should I refund 2 weeks rent, simply up to me was the response.

Constant emails from new tenant saying beepers have told me to tell you this and that and this and that- why can they not be properly informed of how to complete an inventory and sign it I will never know, I have with all the time & stress, going back and forth between old and new tenants felt like an estate agent myself.

Still awaiting the tenants deposit into the deposit scheme, a month after their move in date, I hope your interest rate is high as holding this volume of money for that length of time on all tenancies is big money and a disgrace! Beeper high beep beep assures takes a few days! Yet took over a month! And only when I chased otherwise still be waiting.

The tenants were given keys to my property days before the official move date which then invalidated my new landlords insurance policy.

I hope nobody will endure just a fiasco especially when on maternity leave and let your staff know what maternity pay is in the UK and that not everyone is even on contract work and gets maternity pay so having no tenants puts them under so much financial strain,’the team’ give no hoots about this!

Use a real estate agency where you don’t have to do their job for them! One who can read emails and understand!

23 de junho de 2024
Opinião espontânea
logótipo da Manning Stainton Estate Agents - Moortown

Resposta da Manning Stainton Estate Agents - Moortown

Dear Kirsty,

We are sorry to read the review you have posted. I can assure you we care very much about our customers and are sorry to hear you are still so dissatsifed.

As we have said in separate correspondance as a tenant find or let only client there are only certain things we control and we have tried to answer everything you have asked in detail. There are also a number of inaccuracies still within your review which aren't particularly fair. For example if you choose to let your tenant leave the property early given we aren't managing the tenancy thats not up to us.

We would be more than happy to help you manage things better and would recommend that in future you consider using a fully managed service with us or another agent to avoid the confusion that seems to have arisen.

Best wishes

The Team at Manning Stainton

Classificada 5 em 5 estrelas

Great team

It was a great experience to buy our first house with Manning. They are very helpful and always open for communication with their fantastic team.
Thanks

14 de junho de 2024

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