We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professiona... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professiona... Ver mais
A empresa respondeu
We do not have a high volume of calls but it is important calls are answered professionally and passed on quickly. Message Direct certainly tick those boxes! From the quoting phase with Alison t... Ver mais
A empresa respondeu
Easy to set up and easy contact with the Message Direct team who will answer any queries you have and help get you on your way. Any new instructions you have for answering your business calls can be i... Ver mais
A empresa respondeu
Message direct were professional from the very beginning of contact with them. Their service is first class and nothing is too much trouble. It is a seamless phone answering service and if you are b... Ver mais
A empresa respondeu
Over the course of the last 30 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions.
Reino Unido
Respondeu a 50% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good value for money service that helps support our business.

Resposta da Message Direct
The team provide an extremely efficient and organised service. The mesages passed on are clear and include the details clients provide plus those we need to deal with enquiries.

Resposta da Message Direct
Have been using Message Direct for over a year now.
Having used a different company previously, who had extortionate rates and a terrible service, Message Direct has been a breath of fresh air. All onboarding staff, Sophie, Ellen, Jo, Claudia, were extremely helpful every step of the way. The PA's who answer the calls have clearly been trained to a high standard, as they have always attained the appropriate information before passing a call on.
If a on the market for a high quality PA service at a competitive price point, Message Direct is who you are looking for.

Resposta da Message Direct
A reliable service with no issues since they took over my answering service many years ago.

Resposta da Message Direct
I've used Message Direct for over 5 years now, they protect me from time wasters and give us a very professional image 24/7 for a fraction of the cost of employing a dedicated secretary.

Resposta da Message Direct
Really happy with the service, polite staff passing through the calls and giving updates for customers.
Email layout makes it simple to see the important details and get the team out to react which is vital in a reactive business

Resposta da Message Direct
We really wished we had set up a call handling service from day one. When our lines are busy they pick up the calls and provide us a quick email/message ready for us to call back whoever was trying to get hold of us.
Our clients/suppliers often say how professionally our calls are handled, and have no idea that this is an outsourced service, so a win win for everyone. It feel like an extension of our own team.

Resposta da Message Direct
We always get a great response, even when getting Rota's etc over last minute.

Resposta da Message Direct
Our inbound calls are answered politely and professionally by the Message Direct team andcustomer service is responsive and efficient. The service represents great value for money.

Resposta da Message Direct
This is a great service. Exactly what I was looking for for my small business. They deliver what they promise.

Resposta da Message Direct
Message direct, take the pressure off by handling all our incoming calls,

Resposta da Message Direct
Easy to set up and easy contact with the Message Direct team who will answer any queries you have and help get you on your way. Any new instructions you have for answering your business calls can be implemented quickly and easily, such as when there are holidays, etc. Messages in are received very quickly and we haven't had any complaints from our customers or new enquiries.

Resposta da Message Direct
We've been with Message Direct for 2 years now, and we couldn’t be more satisfied with their service! The team is professional and always handles calls promptly, providing seamless support every time. We highly recommend Message Direct.

Resposta da Message Direct
Perfect solution for me. Quick, easy, super helpful. Just what I needed.

Resposta da Message Direct
Message Direct were very quick to set up a phoneline for us when we had a tight turn around

Resposta da Message Direct
Message Direct have been invaluable to our business. They understand our business and are excellent at dealing with customers. We have a really strong lead to customer close rate and I attribute much of that to the excellent service from the team.

Resposta da Message Direct
Great handover and support as they worked through our requirements and really helpful dashboard reporting. Very responsive

Resposta da Message Direct
We have received an exemplary service from Message Direct over the past decade. They have been 100% reliable, professional and efficient at all times. Message Direct have upheld the good customer service that our company prides itself on. I wouldn't hesitate to recommend them to other businesses.

Resposta da Message Direct
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