Message Direct Opiniões 117

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We've been using Message Direct to handle our emergency business calls outside of UK office hours since 2022. We're very happy with service levels and the speed of response. Their team are professiona... Ver mais

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Classificada 5 em 5 estrelas

We do not have a high volume of calls but it is important calls are answered professionally and passed on quickly. Message Direct certainly tick those boxes! From the quoting phase with Alison t... Ver mais

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Classificada 5 em 5 estrelas

Easy to set up and easy contact with the Message Direct team who will answer any queries you have and help get you on your way. Any new instructions you have for answering your business calls can be i... Ver mais

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Classificada 5 em 5 estrelas

Message direct were professional from the very beginning of contact with them. Their service is first class and nothing is too much trouble. It is a seamless phone answering service and if you are b... Ver mais

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Informações sobre a empresa

  1. Serviço de atendimento telefónico

Escrito pela empresa

Over the course of the last 30 years, we’ve built a vibrantly successful, industry-leading business with an unwavering dedication to customer services and solutions.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

117 opiniões

5 estrelas
4 estrelas
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2 estrelas
1 estrela

Respondeu a 50% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

The team provide an extremely efficient…

The team provide an extremely efficient and organised service. The mesages passed on are clear and include the details clients provide plus those we need to deal with enquiries.

15 de outubro de 2025
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Resposta da Message Direct

Thank you for your wonderful feedback! We’re so pleased to hear that our service is helping you stay organised and that the messages we pass on are clear and useful. It’s great to know we’re supporting you in handling enquiries efficiently.

Classificada 5 em 5 estrelas

Have been using Message Direct for over…

Have been using Message Direct for over a year now.
Having used a different company previously, who had extortionate rates and a terrible service, Message Direct has been a breath of fresh air. All onboarding staff, Sophie, Ellen, Jo, Claudia, were extremely helpful every step of the way. The PA's who answer the calls have clearly been trained to a high standard, as they have always attained the appropriate information before passing a call on.

If a on the market for a high quality PA service at a competitive price point, Message Direct is who you are looking for.

15 de outubro de 2025
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Resposta da Message Direct

What a brilliant review! It's great to hear Sophie, Ellen, Jo, Claudia and the team have been really helpful and our highly trained PAs are delivering your business a brilliant service. Thanks for taking the time to give us a 5* review - we look forward to working with you for many years to come!

Classificada 5 em 5 estrelas

Reliability

A reliable service with no issues since they took over my answering service many years ago.

15 de outubro de 2025
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Resposta da Message Direct

Thanks for the 5* review Mike! It's lovely to hear our service has been flawless since working together.

Classificada 5 em 5 estrelas

I Couldn't Function Without Them

I've used Message Direct for over 5 years now, they protect me from time wasters and give us a very professional image 24/7 for a fraction of the cost of employing a dedicated secretary.

15 de outubro de 2025
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Resposta da Message Direct

What a lovely review Raymond! Thank you for trusting us with your business for the last 5 years and we looking forward to working with you for many years to come.

Classificada 5 em 5 estrelas

Really happy with the service

Really happy with the service, polite staff passing through the calls and giving updates for customers.

Email layout makes it simple to see the important details and get the team out to react which is vital in a reactive business

14 de outubro de 2025
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Resposta da Message Direct

Thanks for the great review Simon. Our dispatch and call handling team love working with Rentokil and help to keep your reactive service levels tip top!

Classificada 5 em 5 estrelas

Never miss a call

We really wished we had set up a call handling service from day one. When our lines are busy they pick up the calls and provide us a quick email/message ready for us to call back whoever was trying to get hold of us.
Our clients/suppliers often say how professionally our calls are handled, and have no idea that this is an outsourced service, so a win win for everyone. It feel like an extension of our own team.

7 de outubro de 2025
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Resposta da Message Direct

We love being an extension of your team! Our call agents are highly trained and take pride in answering every call with professionalism. Thanks for the great review!

Classificada 5 em 5 estrelas

GREAT RESPONSE

We always get a great response, even when getting Rota's etc over last minute.

13 de outubro de 2025
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Resposta da Message Direct

Our team are always on it Richard - even when its a little last minute but we are happy to help! Thanks for the great review!

Classificada 4 em 5 estrelas

Polite, professional service which is value for money

Our inbound calls are answered politely and professionally by the Message Direct team andcustomer service is responsive and efficient. The service represents great value for money.

13 de outubro de 2025
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Resposta da Message Direct

Thanks for the lovely review Sally - it's great to hear our service is adding value to your business!

Classificada 5 em 5 estrelas

This is a great service

This is a great service. Exactly what I was looking for for my small business. They deliver what they promise.

8 de outubro de 2025
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Resposta da Message Direct

We love working with businesses like yours to deliver a great service - Thanks for the 5* review!

Classificada 5 em 5 estrelas

Message direct

Message direct, take the pressure off by handling all our incoming calls,

8 de outubro de 2025
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Resposta da Message Direct

Glad to hear we can take the pressure off your team by picking up your calls, thanks for the great review!

Classificada 5 em 5 estrelas

Easy set up and running

Easy to set up and easy contact with the Message Direct team who will answer any queries you have and help get you on your way. Any new instructions you have for answering your business calls can be implemented quickly and easily, such as when there are holidays, etc. Messages in are received very quickly and we haven't had any complaints from our customers or new enquiries.

8 de outubro de 2025
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Resposta da Message Direct

Thanks for the lovely review Kirsty! We are pleased to hear you found it easy to set up and that we are helping you deliver much better customer service.

Classificada 5 em 5 estrelas

We've been with Message Direct for 2…

We've been with Message Direct for 2 years now, and we couldn’t be more satisfied with their service! The team is professional and always handles calls promptly, providing seamless support every time. We highly recommend Message Direct.

7 de outubro de 2025
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Resposta da Message Direct

Thanks for the brilliant review Kate! We pride ourselves in picking up the phone quickly and professionally so we're glad to hear you are very happy with our service. Looking forward to working with you for many more years to come!

Classificada 5 em 5 estrelas

Perfect solution for me

Perfect solution for me. Quick, easy, super helpful. Just what I needed.

6 de outubro de 2025
Opinião espontânea
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Resposta da Message Direct

Quick and simple is how we like it here Jason! Thanks for the 5* review and thanks for trusting us to help support your business.

Classificada 4 em 5 estrelas

Phoneline creation

Message Direct were very quick to set up a phoneline for us when we had a tight turn around

25 de setembro de 2025
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Resposta da Message Direct

Great to hear we were quick in setting up a phoneline for you, thanks for the review!

Classificada 5 em 5 estrelas

Message Direct have been invaluable to…

Message Direct have been invaluable to our business. They understand our business and are excellent at dealing with customers. We have a really strong lead to customer close rate and I attribute much of that to the excellent service from the team.

22 de setembro de 2025
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Resposta da Message Direct

Lovely feedback, thank you Justin! Great to hear our highly trained call handlers are delivering a quality service for your business.

Classificada 5 em 5 estrelas

Exemplary Service

We have received an exemplary service from Message Direct over the past decade. They have been 100% reliable, professional and efficient at all times. Message Direct have upheld the good customer service that our company prides itself on. I wouldn't hesitate to recommend them to other businesses.

2 de setembro de 2025
Opinião espontânea
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Resposta da Message Direct

Thank you for such an amazing review! We’re over the moon to know we’ve been a reliable part of your business for over a decade. Hearing that we’ve helped uphold your high customer service standards absolutely makes our day - here's to the next decade!

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