J'ai reçu de vulgaire taies d'oreillers en synthétique alors que annoncé 💯 soie de mûrier.emballage vulgaire plastique pire que certains Vinted et surtout aucune étiquette produit ce qui est obl... Ver mais
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Leia as opiniões dos outros
Just reported them to police, £29.99 then 2 minutes later £69 taken from my Revolut, details seem to have been stolen, changed Apple Pay details, blocked these and cancelled card Trying to cancel a... Ver mais
I would like to speak or have a conversation regarding money back. As I can see,I’m not the first one involved in this. Politely I would like to exchange reasons,proofs or any evidences with... Ver mais
For anyone who falls for their first payment of £29.99 unknowingly. They will refund it if informed. Still annoyed they effectively signed me up to a subscription without my knowledge. Just glad I not... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SHOP. SAVE. REPEAT. Moona is the new way to pay online. Get an instant £5 reduction on your order every time you pay with Moona. No questions asked.
Informações de contacto
71-75 shelton Street,, WC2H 9JQ, Greater London, Reino Unido
- 01224459172
- shopper@moona.com
- www.moona.com
1,5
Muito mau
469 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good company to deal with
16 de janeiro de 2023
Opinião espontânea
Resposta da Moona
Hello Ms. Amanda Nicholls,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
The service is impeccable and the…
The service is impeccable and the customer service is incomparable. Excellent! They are highly warm and welcoming. Would highly recommend.
17 de junho de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
discount for purchase of a coffee machine offered for membership trial
Customer services were helpful when I requested cancellation of my membership and dealt with it quickly.
I found that after looking through the website I would not benefit from membership.
27 de junho de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Worth it
Used it for a free trial, was good saved £5 on a purchase, was easy to cancel before I started paying but it’s good if you shop a lot and want to save money!
10 de dezembro de 2021
Opinião espontânea
Resposta da Moona
Hello Ms. Carina Almeida,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Didn't even know I had signed up until money was taken
Didn't even know I had signed up to this until £27.00 was taken from my bank account. Beware of this company, they trick you into signing up when you make a purchase or return.
I didn't even have to provide bank details just clicked on something accidentally (which was hidden very sneakily in multiple click throughs) and never even received an email to notify me that id signed up to this etc. it seems they just take your bank details from the purchase you've made so I'd be very of purchasing from any site which uses 'Moona' as a payment platform.
I managed to contact to have my account cancelled but still struggling to get my money refunded. Told to wait 24 hours to ask for a refund - not good enough, absolutely shocked at how easily they were able to sign me up to this. Big red flag
Edit after reply.....
Thank you for your reply & refunding me, the issue I have (like the person below me who also left a similar review) is the way you trick people into signing up.
The T&C's are barely visible and the email sent after was used to unsubscribe so I didn't miss them as you have again implied. I was, as stated, misled into subscribing - like many other people and despite immediately unsubscribing I still had already had £27.00 taken from my bank account hence my endeavours to have this refunded.
I am particularly annoyed that someone who I spoke to on the phone suggested that this was my fault. its taken me about a week to get my money back and in future I will steer clear of any websites that I see use Moona as a payment platform and would advise others to do so too.
23 de novembro de 2022
Resposta da Moona
Hello,
We’re very sorry you had a bad experience.
Moona is a service that proposed recurring £5 discounts to its members in a network of hundreds of merchants. The subscription was clearly showing the conditions at every step, and the fact that each person trying gets a 7 DAY FREE TRIAL.
Each new subscriber received multiple emails and text messages during the trial period with direct links to unsubscribe in one click. It would be great if we could talk so that we better understand how you missed this information.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with Moona service.
We have a strong satisfied or refunded policy. Please contact us to get your refund or to talk with us, so we better understand what happened.
In order to do that, you can:
- call us at +44 1224 459172,
- email us at shopper@moona.com,
- or use our contact form: https://moona.com/contact
We will be able to help you right away.
Thank you!
Subscribed without knowing
I haven’t actually used their service but that’s the point. A tick box on an unrelated purchase and suddenly you are subscribed to a legal service i had no knowledge of and no need of. Apparently they do state on one small window facts about subscription but on a phone when you are entering bank details it is Very very very hard to see and clearly intentionally designed this way. Maybe the service Moona is good - I wouldn’t know but the means of getting people to subscribe in this instance is not morally acceptable
Edit - after reply from Moona
Thank you for your reply, as I mentioned in my review - the issue I had was the fact that is the way you trick people into signing up. The T&C are barely visible the first step is just a check box asking if you would like money off. The email sent after was used to unsubscribe so I didn't miss them as you implied. I was, as stated, misled into subscribing - like many other people.
10 de novembro de 2022
Resposta da Moona
Hello Dan F,
We’re very sorry you had a bad experience.
Moona is a service that proposed recurring £5 discounts to its members in a network of hundreds of merchants. The subscription was clearly showing the conditions at every step, and the fact that each person trying gets a 7 DAY FREE TRIAL.
Each new subscriber received multiple emails and text messages during the trial period with direct links to unsubscribe in one click. It would be great if we could talk so that we better understand how you missed this information.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with Moona service.
We have a strong satisfied or refunded policy. Please contact us to get your refund or to talk with us, so we better understand what happened.
In order to do that, you can:
- call us at +44 1224 459172,
- email us at shopper@moona.com,
- or use our contact form: https://moona.com/contact
We will be able to help you right away.
Thank you!
Very helpful
10 de novembro de 2021
Opinião espontânea
Resposta da Moona
Hello Mr. Tim Webb,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
good and nice servies
1 de novembro de 2022
Opinião espontânea
Resposta da Moona
Hello Yunzhong,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Very easy to use
Very easy to use, and I received a £5 discount. It was secure. I recommend Moona for online payments.
9 de agosto de 2022
Opinião espontânea
Resposta da Moona
Hello Jabula,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Good App to use for purchases
Good App to use for purchases, just like klarna!
12 de novembro de 2021
Opinião espontânea
Resposta da Moona
Hello Zilin Tu,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Helpful and polite service.
5 de novembro de 2022
Opinião espontânea
Resposta da Moona
Hello Mr Alastair Stewart,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Moona representative very helpfull
1 de novembro de 2022
Opinião espontânea
Resposta da Moona
Hello Dean Alan,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
They were nice and helpful
They were nice and helpful. Very kind as well.
1 de novembro de 2022
Opinião espontânea
Resposta da Moona
Hello Laura,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Everything was grand
Everything was grand, run smoothly. Highly recommend using Moona.
10 de maio de 2022
Opinião espontânea
Resposta da Moona
Hello Beverley,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Great company
Great company, excellent parlinka my dad loves it, sure to be ordering more in time for Xmas!!👍🏻
1 de novembro de 2022
Opinião espontânea
Resposta da Moona
Hello Mr. John,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Good service
Good service, easy to use. Great customer service
31 de outubro de 2022
Opinião espontânea
Resposta da Moona
Hello Julia,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Used as a trial to gain discount
Used as a trial to gain discount. Easy to use & the team were helpful.
11 de julho de 2022
Opinião espontânea
Resposta da Moona
Hello Mr. Crabtree,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Great service
Great service, super easy to use, and very friendly and patient employees
21 de outubro de 2022
Opinião espontânea
Resposta da Moona
Hello Mr. Usif,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
The service was great
The service was great, parcel arrived very promptly and the product is of great quality. I ordered a starter pack to make your own kombucha and it’s a superb product. So much more superior to supermarket produce. I recommend it.
21 de janeiro de 2022
Opinião espontânea
Resposta da Moona
Hello Iveta,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
I've nothing bad to say
I've nothing bad to say. The experience was fine and cancelling must have been easy as I don't remember using it.
19 de julho de 2022
Opinião espontânea
Resposta da Moona
Hello Mr Gilligan,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
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