J'ai reçu de vulgaire taies d'oreillers en synthétique alors que annoncé 💯 soie de mûrier.emballage vulgaire plastique pire que certains Vinted et surtout aucune étiquette produit ce qui est obl... Ver mais
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Leia as opiniões dos outros
Just reported them to police, £29.99 then 2 minutes later £69 taken from my Revolut, details seem to have been stolen, changed Apple Pay details, blocked these and cancelled card Trying to cancel a... Ver mais
I would like to speak or have a conversation regarding money back. As I can see,I’m not the first one involved in this. Politely I would like to exchange reasons,proofs or any evidences with... Ver mais
For anyone who falls for their first payment of £29.99 unknowingly. They will refund it if informed. Still annoyed they effectively signed me up to a subscription without my knowledge. Just glad I not... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SHOP. SAVE. REPEAT. Moona is the new way to pay online. Get an instant £5 reduction on your order every time you pay with Moona. No questions asked.
Informações de contacto
71-75 shelton Street,, WC2H 9JQ, Greater London, Reino Unido
- 01224459172
- shopper@moona.com
- www.moona.com
1,5
Muito mau
469 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great help
Having discovered through my bank transactions that I was paying for Moona membership, which I would only have joined inadvertently, I contacted the Team. I received efficient, kind advice from a charming gentleman who arranged to have my name removed and the money to be paid back in to my account - very impressive and much appreciated.
22 de março de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Great customer service and the price…
Great customer service and the price are amazing. I love Moona.
21 de março de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
I think the app is really good
I think the app is really good, works great, my family loves Moona.
21 de março de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
What a scam
What a scam! Never signed up to this service, queried why our first purchase from a shop gave us a 5.00 discount, they said don’t worry, it’s just by using your card. Now on checking my Barclay card I find they have been charging me 29.99 a mont since December. What a con, phoned and emailed them, they basically said tough, so we are 130.00 out of pocket.
19 de março de 2022
Opinião espontânea
Resposta da Moona
Hello Jayne,
We are sorry to hear about this. It means a lot to us to solve your issue.
In order to do that, please call us: 01224459172
Or email us at shopper@moona.com
We will be able to help you ASAP.
Thank you!
This place has signed me up without my…
This place has signed me up without my knowledge and are now taking money out of my account.. Its outrageous. Surely this is against the law
19 de março de 2022
Opinião espontânea
Resposta da Moona
Hello Jane,
We are sorry to hear about this. It means a lot to us to solve your issue.
In order to do that, please call us: 01224459172
Or email us at shopper@moona.com
We will be able to help you ASAP.
Thank you!
Only 5 Pounds
Only 5 Pounds, it is definetly worth it, recommend it highly.
15 de março de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Very good company
Very good company, with Moona you can save a lot of money. I use Moona very often.
15 de março de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Great service as always.
13 de março de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Wonderful ....especially in these hard…
Wonderful ....especially in these hard times £5 off its a gift.much appreciated
3 de março de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
I am very happy with Moona
I am very happy with Moona. You get great value for money here.
2 de março de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Fabulous
Fabulous. I get discount with Moona, every single time I shop.
28 de fevereiro de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Moana is amazing
Moana is amazing, I just paid with £5 discount.
27 de fevereiro de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Very good
Very good excellent service great quality will use this company again
25 de fevereiro de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
This site is fab
23 de fevereiro de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Have always worn Kickers and love them
Have always worn Kickers and love them. Really easy ordering with fantastic discount.
Thanks very much.
21 de fevereiro de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Got a 5 pound discount
20 de fevereiro de 2022
Opinião espontânea
Resposta da Moona
Hello,
Thanks a lot for your great review!
If you need anything or have any question for us to not hesitate to reach out.
Phone: +44 1224 459172.
Email: shopper@moona.com.
Website: https://moona.com/contact
We will be able to help you right away.
Thank you!
Absolute scammers!
Absolute scammers!! They've just attempted to take €32.40 from my account as a monthly subscription which I cancelled weeks ago and have an email to confirm this. Luckily revolut froze the card as they suspected fraud. Inconvenient to get another card. But at least they'll be unable to try it again with me. AVOID MOONA
18 de fevereiro de 2022
Opinião espontânea
Resposta da Moona
Hello Gillian,
We are sorry to hear about this. It means a lot to us to solve your issue.
In order to do that, please call us: 01224459172
Or email us at shopper@moona.com
We will be able to help you ASAP.
Thank you!
So many red flags!
I hadn't even heard of Moona until five minutes ago. I was trying to make a purchase from another site and if I wanted to pay by card, I was forced to use Moona, which forced me to register and save my card details.
They give you £5 off, but there's small text about a £29.99 monthly charge after the first month. I can see from other reviews that people have missed that, and been charged. It's a disgusting prey mechanic that should be illegal, and very few reputable companies would use. As I said as well, this is the first time I've heard of Moona, which suggests to me there's not many retailers I could even use their premium service with. I do quite a bit of online shopping!
After that, there's no way to delete your account. You can cancel your membership, but that's it - for all I know, my card is still saved on their database somewhere. Good job I have a spare card for things like this.
Icing on the cake is the email asking you to review them. You can either leave a positive review, or contact them, they don't advertise which site you'll be leaving the review on in the hopes that people won't leave them negative reviews. Sorry Moona, walked straight past that one :)
I only heard of Moona today and hopefully, never see them again. Very shady tactics which really don't look good.
18 de fevereiro de 2022
Opinião espontânea
Resposta da Moona
Hello Jack,
We are sorry to hear about this. It means a lot to us to solve your issue.
In order to do that, please call us: 01224459172
Or email us at shopper@moona.com
We will be able to help you ASAP.
Thank you!
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