moosetoys.com Opiniões 

My daughter received a fridge frigo freeze cake as a late Xmas.gift. On opening it the cuddly toy did not shiver or work even with new batteries, I contacted moosetoys support via email and they sent a replacement very quickly which cheered up my 9 year old girl, excellent.customer service and communication, highly recommend

Great service, nice communication. Highly recommended.

My son loves the goo jit zu toys. He received one for Christmas that was damaged. We didn't have a receipt since it was a gift, but I contacted customer service and they sent him two new characters. Even though they sent different characters (based on availability), my son was super thrilled because they sent some of his favorite deep goo sea characters. The customer service associate was friendly to work with, and they provided great service that made my son very happy. We are now happy to continue building his goo jit zu collection!

My son was missing a few accessories from his Bluey House, and when I contacted Customer Service they were more than happy to help. They sent them out without any fuss! My little boy was delighted! Great Team and very friendly!

My son loves Akedo. We had a small issue with one of the figurines, and when I reached out to their customer service Moose Toys went over and above to make it right. My son was so thrilled! We are very happy customers! I highly recommend this toy company's products and their awesome customer service!

Un service client exemplaire, une déception lors de l'utilisation du jouet par ma fille mais le service clientèle nous a renvoyer le nécessaire pour que la magie s'opère.
Je recommande vivement Moosetoys.
Au plaisir.

Moose Toys are honestly the most amazing toy brand there is.

My little girl is 2 & has Autism. Her special interest is cookeez makery and she is absolutely obsessed. We have the biggest collection ever and they are the only toy that make my daughter happy. She is Cookeez Makerys biggest fan!

She was desperate for the Unicorn Tart, but after buying almost 30 toasty treatz, we still couldn't find it. My daughter was beginning to get really upset, so I reached out to Moose Toys with a photo of my daughter & her full collection. They were so fast to respond and help us! They sent my daughter the Unicorn Tart for free. My daughter was the happiest I've ever seen her. We will never forget what Moose Toys did for her and we are forever grateful.

Thank you so so much! We will be buying every single cookeez makery product that comes out!

Naomi & Nova x

I had a great experience with customer service. When my child opened their pixie they accidently cut through the magic pixie potion. I contacted costumer service and they promptly got back with me. There was some confusion on my end on which type of solution I needed them to replace, so they sent me an entire new replacement in the mail, along with two smaller pixie toys. My kiddo was super upset when she messed up the original toy (that was a birthday gift), so it was exciting to see her open a new package with extra toys. It did take a few weeks to get the replacement- but I think this was due to our location. We will be repeat customers.

Very helpful And such a great attitude! Cheerful and ready to help … I will most definitely buy from the company again because they have earned my trust!

My son is OBSESSED with the goo jitzu toys he has a good collection going right now. When we got him one from the binky fairy for giving up his binkies finally he was playing with it and notice liquid coming out of its mouth. It was the one that talks so we were concerned. I contacted the company and they were so helpful and made my son's day they sent a new goo guy (as my son calls them) and a bonus one. He was beyond excited to receive 2 of them when he only expected one and he knew it possibly wouldn't be the same one that was damaged but he was still happy. They sent him one as fast as they could and were super nice with the whole experience. I recommend them to everyone and tell everyone that that's all my son wants for anything lol. Thank you again for being such an awesome company and making a really cool toy.

Twice my son has had Akedo Warriors break and both time Moose Toys Customer Services have been courteous, professional, helpful and absolutely brilliant with their responses.

No quibble, no hassle, just a straight-up replacement.
I’ve always said, it’s not the problem that should be judged but the action to the problem that marks the person (company).
Moose Toys Customer Services, unreservedly, surpass any expectations you could have.
Top notch!!

I cannot express the gratitude I have for Moose Toys and their amazing customer service! With her Christmas gift money my granddaughter bought the only Magic Mixlings toy they had at Walmart. Because it had no sku # the cashier that looked it up put the wrong item/item# in the system. When she got home and played with the toy she discovered the wand was missing. She was devastated because she couldn’t play with it as intended and without the wand the “potion” did not fizz. I contacted Walmart and because the item number was not the one for the toy she purchased (even though it was as their cashier that did it) all they could do was a report and then I would have to contact the store manager to see if they would do anything to assist. I already knew that wouldn’t happen. So I contacted Moose Toys customer service via email and explained the situation. The response was very quick and they offered to replace the item or send one similar. Amazing is the best way to describe it! Thank you Moose toys for showing my granddaughter that there is still kindness left in the world, for your stellar customer service and for helping a very disappointed 9 year old have a very happy New Year!

Absolutely brilliant customer service. Had an issue with christmas gift, and getting sent replacement straight away. My 7 year old daughter will be over the moon :) thank you moose toys

Got Mr beast toys for Christmas for both my kids. One of them immediately broke after doing the experiment. Emailed moose toys with photos recpits and batch numbers and they are taking care of us. My son can't wait to get his replacement. Thanks moose toys

We gifted my daughter a Magic Mixie Ball for Christmas - but it came broken/damaged/leaking water. So many tears. I contacted customer service and they IMMEDIATELY offered to help. What a fantastic customer service experience. Now we're waiting for the replacement toy to arrive :)

We received a product as a gift that didn’t work (no receipt) so I emailed them hoping they could help. We have been going back and forth for a few weeks, with them needing different videos or batch codes with everything they need being sent. Then someone new randomly comes in the chat asking for all of the same things we had already sent. It’s been terrible. They give you the run around just hoping you run out of steam and forget about it. Because of what a pain it’s been I won’t purchase Moose Toys brand items and will return any my kids get just to avoid the trouble.

Purchased a toy from this company meant to have free refills. Emailed company unhelpful poor service.

They say more smiles, less waste well how about when a kid gets gifted one of their $60 toys and that said toy doesn't work so this particular kid has autism and doesn't understand why it won't work and has a meltdown. So customer service gets contacted only to be told oh well nothing can be done without a receipt. So not only can it not be taken back to the store but since it was a gift and there is no receipt it's just oh well deal with it. What a joke I do not recommend this company or their toys based on that crummy policy. Your toys should be able to be played with straight out of the box and you need to have better customer service. 0/10 recommend not only do I now have a unhappy kid with a useless Christmas gift, it is now a waste because it needs to be thrown out.

I sincerely hope that whoever decided that ‘mystery box’ toys were a good idea has a truly miserable existence, and lives knowing that their children should be embarrassed to be related to them.

How any company can create a toy that advertises “oo which one will you get?”, then doesn’t even include a toy inside is beyond me. Where is the ethics? How does some spineless executive sleep at night knowing that they’re making a few extra pennies off the back of disappointed children? Absolutely shameless, deplorable, and I sincerely hope this entire company goes bankrupt.

Do NOT buy the Bluey ‘mystery box’ house toy, you too might have a disappointed 3 year old that doesn’t understand why there’s no Bluey in her toy. Thanks a whole bunch you utter spineless rodents.

My daughter recently brought a Magic Mixie with her birthday money. We followed the instructions but the final step did not work - the eyes went glittery but did not change colour.

I emailed the company - not really expecting much to come from it - but they were really quick to reply and super helpful. They offered to send out a replacement which came today and now I have a very happy daughter who has added another mixie to her collection!
Keep up the excellent customer service!