Motorvogue Opiniões 

My husband needed to change his Motability vehicle and a Citroen Berlingo XL best suited his needs so off we went to our nearest dealership in Bury St Edmunds in October 2025. Matt who dealt with us was very helpful and informed and the three stars for Mororvogue are all thanks to his care and assistance. We left a hefty deposit and waited, expecting delivery in April 2026. Matt called us at the beginning of May to let us know unfortunately delivery wouldn’t be until October 2026 at the earliest. We spoke with Motability who agreed we could cancel our order and we sent details of our bank accounts for refund. Almost a month has passed with no refund. My husband has been in hospital so we’ve had to use telephone and email and no one answers in the Accounts department. We managed to speak to Matt who says he’s chasing it up. Trying to get hold of anyone at Motorvogue is difficult to be honest.
Next step will be customer complaint channels etc.
To say we didn’t need all this with the health issues my husband has been undergoing would be an understatement.

Up until a few weeks ago I would have given Motorvogue a 5star review. I’m a returning customer and they’ve always been amazing. So this 1star review is not about the dealership and the wonderful staff there, who I honestly think are embarrassed by this whole situation!

I bought an Electric vehicle a month ago, and traded in my two year old car and agreed a sum of cash back, which will enable me to pay off my old car loan. I still have not received the cash back, meaning I’m having to pay two finance payments again this month. I have written an email to customer services and have not had a response, and get various ‘explanations’ when I call the dealership.

Gutted that I bought a service plan with them, as quite honestly I’d like to just cut all ties with them. I sure as hell won’t buy a car from them again, I’m sad to say.

I seriously recommend you go elsewhere if you’re considering buying from Motorvogue!

I bought a pre-registered Hyundai i10 auto from Motorvogue Dunstable.
A few days later I picked up the car and drove it home and found that the auto gearbox was very poor and did not feel safe to drive.
I contacted the salesman that same day to advise him that I was very unhappy with the car.
A few days later and after several phone calls, the Sales Manager agreed to take the car back and return the purchase price in full.
The car, keys and V5 were returned within a couple of days and I was assured by the Sales Manager that they would deal with all the paperwork and I would have my money refunded within 10 working days.
So far, so good and I was satisfied with the service I had.
Guess what? After 5 weeks still no money has been refunded despite numerous phone calls. Phone calls are never returned and when I do get through no one knows why there is a delay.
I have tried the Accounts option when phoning but those calls are never answered.
I have also tried Customer Service by email but they haven't even acknowledged that a complaint has been made.
They owe me a substantial amount of money and it seems to be impossible to get an answer as to when it will be paid.
What is going on with this company?

Please read before choosing motorvogue.
I purchased a used car from motorvogue kings Lynn over a month ago and despite being phoned and told it was ready to collect when I arrived I was told it had developed a crack in the windscreen. The sales assistant suggested I could use my insurance to fix it. I refused and since they were unable to remedy the problem in a timely manner I asked for a refund. I was told this would take 7-10 days to reach my account.
It has been over a month now and I am still waiting for my large sum of money to be returned to me. Every time I have chased this with the company they have been unable to help, despite me giving them an extra 10 days after the initial refund period to resolve the issue.
I have not been kept informed of anything during this now extended again time frame and the people or dept that I am contacting either don't answer or do not help. Due to the amount of stress this is causing me I sent a formal complaint to the customer care dept and have only received an automated generic reply. Moreover the telephone number I have been given for customer care goes through to motorvogue Norwich...and when I managed to speak to someone to ask to be put through to customer care they just gave me the email address you see on the replies here.
I have also tried to get through to the accounts dept several times...and this seems to ring for 6 mins then go dead.
So I presently have no point of contact that is engaging with me and no one will tell me when my money will be returned to me. This is incredibly stressful.
I'm not normally one to write reviews as I tend to give everyone the benefit of the doubt but I really wouldn't want this to happen to anyone else. Thanks for reading.
Update: after nearly 7 weeks I now have my money back. There has been no apology or any explanation given for the delay. I received it 2 days after contacting automotive compliance which could be a coincidence but I doubt it. My opinion of motorvogue could not be lower. Not once did anyone from the kings Lynn branch proactively Keep me informed about the refund process, and the regional director Sam Howlett and customer care have actively ignored me. Other reviews on here suggest I'm not the only one so I can only conclude that their business ethics are awful. In my opinion they don't deserve customers. Use them at your own risk!

Terrible! Totally frustrated regarding the delayed payment for the vehicle we traded in at Motorvogue. It has been nearly a month since the transaction, and we are still waiting to receive the agreed cash price of £7,000 for our vehicle. Despite our repeated efforts to follow up, the communication has been extremely poor, and it seems the responsibility keeps being shifted from one department to another without any resolution.
This situation is causing considerable inconvenience and concern, and we feel that our patience has been tested for far too long. Would not recommend!!

I rarely leave negative reviews, but unfortunately, my experience with Motorvogue Jeep King’s Lynn has been deeply disappointing.

I booked my 2012 Jeep Grand Cherokee in for recall work on Wednesday 23rd April. Prior to the visit, the vehicle had no engine warning lights or exhaust fault messages showing.

Shortly after leaving the dealership following the recall work, an amber engine management light appeared, followed by an “Exhaust Service Required – See Dealer Now” warning and a red electronic throttle warning light.

I immediately contacted the dealership and was advised to email the issue through. To be fair, Ann in the service team was excellent throughout — professional, reassuring, proactive, and genuinely helpful. She arranged follow-up discussions quickly, explained the courtesy car option given my journey from St Ives, and did her best to support the situation.

However, the overall handling from management has been extremely poor.

The vehicle was returned to Motorvogue again on Wednesday 29th April, and since then I have been left waiting for updates regarding a “goodwill request” to Jeep. Despite repeated assurances that I would receive updates, communication has been inconsistent and key information requested has still not been provided, including:

* Documentation confirming the recall work completed
* Confirmation that the recall has been updated on the DVLA/MOT system
* The advisory video link referenced by the dealership

Meanwhile, my family has effectively been left without reliable use of the vehicle, causing significant inconvenience, especially as my wife relies on the car for work.

What is most concerning is that the fault appeared immediately after the recall work was carried out, yet weeks later there is still no clear resolution or repair plan.

Looking at other customer reviews, I sadly do not appear to be the only person to experience issues relating to recall handling and communication.

I had hoped this matter would be resolved professionally and amicably before needing to leave a review such as this, but the continued lack of response has left me with little confidence.

I sincerely hope Motorvogue improves its customer care, communication, and recall handling processes moving forward.

⚠️ UPDATE:

Motorvogue has now publicly stated that an “additional fault” became apparent following the recall work. I respectfully dispute this characterisation.

Prior to the recall appointment on 23rd April 2026, the vehicle had no engine warning lights, no “Exhaust Service Required” messages, and no electronic throttle warnings present. These issues appeared immediately after leaving the dealership following the recall work.

To date, no technical evidence or formal diagnostic explanation has been provided to support the suggestion that this was simply a previously “masked” issue.

The matter has now been formally escalated through Motorvogue’s customer care complaints process following continued delays, unanswered emails, and lack of resolution.

Great first visit to test drive the Seat cupra born vz. Very impressed with both the car and the service. So much so that 2 weeks later, we had narrowed our choice of purchase to 2 cars. We arranged to test drive both cars again today. Excellent service from Volvo. Shocking service from Seat who, bottom line said that if we weren't interested in buying their demonstration car, then we were being refused a test drive. The salesman was dismissive, not interested in helping us decide whether the VZ is the car for us or explore V3 as discussed. This showroom did not have a v3 to show us so both the salesman and the manager were of the opinion that if they couldn't sell us a car today, they would not allow a test drive. The salesman even asked why we hadn't bothered to go to Peterborough as we knew there was a vz model in our chosen colour! RUDE. By agreement of motovogue, we were booked in for a second test drive to be sure this was the car for us. Rude, unhelpful, shocking attitude. Strange the manager wasn't available to come out and speak with us when we returned to complain. Sadly, we were advised that the first salesman had left the business...no surprise as we suspect his helpful, accommodating style did not fit with the current management culture.

We were shown cars by Ekram, who, despite specialising in Hyundai, gracefully showed various makes. He was helpful, informative and very polite. Great experience and we will make sure to return.

Traded a car for a used VW at the Norwich branch.
Overall it was a good experience and the salesman Aaron was very helpful and proffesional and I would be happy to deal with him again however....whoever made the decision not to clear the finance on my trade in for 4 WEEKS I am less than impressed with.
My advice to other potential customers is that if you are trading in a car with finance on it, be very careful as whatever happens to your trade in (including being sold on), you remain liable for any finance on it.
Its important to agree in writing how long it will take the dealer to settle the agreement as you will need to make sure you can afford to keep paying for the car until its clear, otherwise it will seriously affect your credit score if you miss a payment even though you no longer own it.
Apart from that, all good and I would have given 5 stars had I not had to wait so long for the finance issue to be resolved.
4 weeks is just not acceptable.

Jess was amazing from start to finish brilliant customer service answered all my questions of which there was many and helped me with lots of the paperwork .
Amazing 🤩

Recommend you go elsewhere.!Norwich Jeep Motorvogue staff are rude and insulting. Their customer service skills are deplorable at best and their workmanship not much better.

We paid £180 for a diagnosis of the origin of the problem with my partners Jeep Renegade only to have our exact words describing the concerns quoted back to us followed by being told they couldn’t fix it!

After further discussions in which my partner was accused of “blackmailing” they finally agreed to have their body shop do the repair. Grateful the car had been repaired we headed home only to find additional damage had been done during the repair process. When we attempted to call Motorvogue several times to discuss the matter our messages were completely ignored. After emailing management we were accused of lying and they produced a photograph that “proved” the damage was there before they worked on the car. Only problem was that the piece of so called “evidence” was taken after parts had been removed from the car by them thus proving absolutely nothing!

No matter; the lying accusations continued (of course couched in “cheesy bullshit office speak”) and we were told that this was their final word on the matter. Correcting their mistake would have cost them at most £50!

Trust them with your car at your peril! Your situation could be a lot more costly. This dealership is being run by an assortment of incompetent, ignorant, insulting and unintelligent staff members that are destroying Jeeps once good name. Frankly I am surprised that Jeep allows this behaviour to continue.

Had great experience, Harley was very pleasant and efficient young man.
All I had to do was my insurance he done the rest.

Dishonest Dealership. I bought a new car from the kings lynne dealership. I traded a 73 plate nissan to complete the purchase. I was also offered lots of extras most of which I purchased. There were issues with them. They even sent me the paperwork from another customer by email. But to top it off. They never paid of the Finance. Even over week after bringing it to their attention. They have not paid it. I did a HPI check on the car today and it confirms this. So they are selling cars with outstanding finance and are so rude that even after an email to the principal dealer and customer service today, they did not even reply.

In response to Motorvogue reply:

Whilst I appreciate this takes a few day. It was only settled on 24th April that’s nearly 7 weeks ! On top of that I had accrued more interest and had to make a payment. The other issues are still not resolved. I have had a response from the branch today. I was going to small claims court as things have got so bad.

I bought a 2022 Alfa Romeo Stelvio with Harry On October 2025. I Paid via credit card for the deposit and Bacs for the remaining amount. I also had the UK Alfa warranty and servicing for 3yrs added. I didnt get to pick up the car until November 2025 as i work away. The servicing and warranty was not availiable with the paperwork on pick up but was assured before i left that it would be emailed by the end of the day as the girl in that dept. was on lunch. We are now into April 2026!! Still no papaerwork so i can book a service in my home town and zero answer to emails and phone calls just ring off. I am now having to proceed with legal action. If you buy a car from here do not leave the premises until you have everything you paid for.

We had an issue with our Peugeot EV on the bank holiday weekend whilst visiting family. We were really stuck and visited the showroom on the off chance that someone could help. Despite the Service Dept being closed Matt made some suggestions of what we could try and got our EV charging again. He really didn't need to do help - but it made all the difference to our weekend!

I was purchasing a car from Motorvogue Bedford and the member of staff (Harley) was really thorough and helpful, I appreciate all his help. He is very personable and enthusiastic.

Our experience with motorvouge was very enjoyable we owe it all to Jess the love lady who helped us

Well finally after 6 months of hell owning an Alfa Romeo Junior Hybrid purchased new from these idiots I've managed to reject the car and get a proportion of my money back.
The car had been back in 6 times in 6 months with dangerous issues. The dealer failed to repair so rejected the car. Unfortunately you loose 45p per mile as per the Consumer act 2015. So paid £28,500.00 6 months ago with a refund of only £26,000.00
The dealership have done nothing to help through the whole stressful ordeal in fact nor has Stellantis who's customer service is worst than the dealer.
The dealer passes the buck and is very dismissive.
Motorvogue are terrible and if there was a 0 out of 5 id have given that.

The amount of issues on the Junior Hydrid was ridiculous and too many to name on here. Do not buy one
Now let's talk about the refund experience
I was promised by Harry that when I brought the car back they would process the refund there and then. When I cam in I was told the Director would process it and he'd emailed the accounts dept. Lie no 1
Tuesday came nothing. Wed nothing.
I emailed the director he said he'd chased Accounts that morning. Lie no 3 in a long line. Thursday director when chased said he'd deal with it that day! Lie no 4.
Friday he emailed after I chased him to say he'd signed off the refund a few minutes ago pm Friday. If he had to sign it off then it had nothing to do with accounts.
Motorvogue are terrible they sell crap cars amd if you have issues watch out.
Customer services from Director down are horrendous. Never answer phones and avoid you like the plage when there is an issue.
You buy the car they want your money immediately when they have to refund you they take a week! Shame on you.
NEVER EVER BUY ANY MAKE OF CAR FROM THEM. SEE OTHER 1 STAR RATINHS THERE ARE LOADS

Purchased an Audi A1 from Jeep Motorvogue Norwich in December 25. When purchasing we were looking for a used Audi A1 with parking sensors, and we were informed that this had rear and front sensors, so we paid in cash for the vehicle. Purchasing was pleasant and easy, but then at the end of January 26 it developed 2 faults. First the start stop was reporting a fault on the dashboard then a few days later the Audi "pre sense" was showing a fault.

Due to this i then emailed Aaron at Motorvogue to notify him of the fault. It took a week for him to come back to me as he'd been off. Fair enough

His reply was to ask where my nearest Motorvogue was. I then followed up with a reply on 4th Feb 26 asking if there was anyway to get this checked closer to me as all Motorvogue outlets are over 100 miles from me. This was ignored completely. I then had to email again on 9th Feb 26 asking for a response.

I recieved a reply from Aaron on 10th again asking for my nearest Motorvogue. I immediately emailed him back stating I would have to come back to him as I would need to arrange dates around my days off and also my daughter as it was her car, but stated it would probably need to be Motorvogue in Bedford as this was closest to me.

Again nearly 2 weeks go by before getting a response from Aaron stating he would get in touch with Bedford to get me booked in. It is now 23rd March 2026, and NO ONE has bothered to contact me.

This was over £15k purchase and this is the level of customer service. It feels very much like once you have purchased the vehicle, Motorvogue really don't give a toss. Bearing in mind you are charged £200 service fee when purchasing a vehicle from Motorvogue then its extremely poor.

The faults still exist and furthermore we have now found out that the vehicle does not have front parking sensors. We are now looking to get the faults rectified locally, however there is nothing we can do about not having front sensors.

Extremely poor service all round and I will certainly be avoiding Motorvogue for any future car purchases

I visited the Northampton Jeep dealership to have my Jeep serviced.
The site is compact and I struggled to find access to the service drop off.
A kind gentleman in a Motovogue jacket outside proactively walked over to my car to ask if I was looking for service, he then promptly gave clear instructions on how to access the drop off to the rear of the dealership. He could have easily just kept his head down but was really friendly and proactive in his engagement… I’ll also add he was from the Seat side rather than Jeep.

Then dropping off the car the young ladies on receiption were both very helpful, the confirmed the works to be completed and the price before asking me to sign the car over.
Alisha then walked me over to my courtesy car and advised they would call when the car was ready.

Arthur B my car’s technician did a great job looking after my car. A clear health check video was sent to me and before mid afternoon the car was ready! Arthur even took the time to cover my steering wheel and gear knob…. I’ve never had that even at Audi!

The team called and said the car was ready, but we will give it wash while you head over.

When I arrived the car park was rather busy and a kind technician came out and helped me find a space, again he didn’t have too.
When I arrived she was ready, as I entered reception one of the staff was just leaving for a break and the other was engaged in conversation. . They lady heading on a break turned to me engaged, taking off her jacket and taking me to a desk.
Really good service here, it’s the small things that make big impacts.

I have no issues in recommending Northampton Jeep, it’s easy to be treated as a number but they made a real effort to provide good service.
I would also add, I don’t have a service plan and I didn’t buy the vehicle from Motorvogue, but was treated just as well as if I had.

It’s hard sometimes to split manufacturer from dealer. If you’re not happy with the product it’s the Dealers fault.
My experience here is the dealer is great at customer service!
Thank you Motorvogue for being what a dealer should be and focused on great service and communication.