Motorvogue Opiniões 

Extremely disappointed with aftercare.

This is a long review, which unfortunately reflects the number of issues we've had with buying a used car from Motorvogue.

On the 3rd Jan 2024 I collected a car paid for online with Motorvogue King's Lynn through Ben Youngman. When we turned up to collect from Bury St Edmunds branch Ben realised that the car's tax could only be transferred via the post office. We then had to rush to the post office and print a new V5C in Rymans (Motorvogue only had a copy) and pay for a V62 form. Ben did get a refund processed for this eventually. On the drive back to the branch to finalise the handover, now about 5.30pm, we noticed the tyre pressure warning light was on. We pushed for this to get checked and it was found the pressures were low and this was fixed. Exhausted from all the stress and needing the car for the next day, as we were selling our only car on the 4th Jan, we quickly finalised the handover. Given it was so dark it was also hard to check the car over as much as we'd like, which I now deeply regret.

On getting home that evening, we realised the car had not had a service in the last year. Ben arranged for an additional service but this couldn't be booked in until the 19th Jan, but was completed although the date entered was for January 2023 instead of 2024.

We then noticed that the car had some deep scratches in Zone A of the windscreen, approximately 2-4cm vertically, low down on the driver's side in line with the steering wheel. It was quite hard to see these because of their position low down on the windscreen, and hard to photograph, hence why we only noticed a few days later (reported on 10th Jan to Ben). We can't understand what caused these and we discussed this with the Motorvogue Bury branch who did the service who could not explain it either and suggested it needed specialist repair. The scratches can be felt when you run your hands over them.

I contacted approximately 5 different repair specialists and each one suggested the damage was too severe and would cause distortion of the windscreen. Indeed, they also said it constituted an MOT failure due to the depth of the scratches, their position in Zone A, and their size. I then collected 5-6 quotes on the cost of a windscreen replacement.

I contacted Ben and the customer care team via email with images and further information from the 10th Jan to the 26th Jan and only received a response from Ben on the 27th Jan. He said to tell him the cost of repair. When I informed him of the fact the windscreen had to be replaced, I was told on the 30th Jan that Motorvogue would not be paying the cost of the windscreen replacement as they believed the damage did not constitute an MOT failure. I replied and stated the opinions of all the repair specialists was that this was an MOT failure and must be replaced. Everyone I have spoken to has said they are very surprised that Motorvogue would not pay for a replacement screen.

I'm now worried what else might go wrong with the car. The communication is so slow and difficult to get an answer in a reasonable timeframe.

In summary, I've had an appalling experience with Motorvogue, including:
1. Stressful experience in collecting car due to lack of preparation in transferring vehicle tax.
2. Car was not serviced in last year.
3. Windscreen scratches that constitute and MOT failure were not spotted by Motorvogue in their 'full vehicle health check' that is supposed to come with every car.
4. Poor communication and slow aftercare service.

Points 1 and 2 have been resolved but I've been forced to refer point 3 to the Motor Ombudsman. After care is shocking from Motorvogue. I would not buy from them again - I've completely lost any trust in their practices and would not recommend. I can only hope that this review spurs some action to resolve my complaint.

Here we go again. This is our second review of Motorvogue Bedford. Had a problem with charging flap on our Renault Captur as it would not shut or it would shut but not open.
Booked car in for it to be fix under warranty no problem. The part ordered and was due in the next day, but the wrong part came in and we were informed it would take a few days for the correct part. So we decided to collect the car and book in for another appointment.
Car taken back for the new part to be fitted and then collected.
We arrived home, went to plug the charger in and flap opened. Charging finished,went to close flap but guess what it would not close. Back to square one again. What wast of time.
This time we took a video of the flap and immediately sent to Motorvogue followed up with phone call and was told how sorry they were and would call back with another appointment.We have called several times chasing an appointment.
Its now nearly 2 weeks later and no call back.
Now WHEN we do get an appointment it will be the 3rd attempt to fix such a simple issue.
What also make matters worse is the fact that its an 80 mile round trip for us each time. so 3x80=240miles
Assuming it fixed next trip.
When will the management wakeup to all these bad reviews. Maybe an email to Mr Mathieu Mignon Aftersales Director Renault UK will get the desired results for all Renault owners.

This company missold me a brand new car. I paid for a brand new car and they gave me a car that was not brand new and they had modified without my knowledge. They keep saying that the spoiler fitted was an optional extra but from speaking to the company when I was selling the car they stated the spoiler was not one of the optional extras available and that I had modified my car so the response to this review is also false. It wasn't until I went to sell the car that I was told what had happened and was unable to then sell the car due to the modifications. I was then bullied into selling the car back to Motorvogue for thousands less than it is worth. Not only this but this meant I had been driving a car for years with void insurance as I had not declared the modifications I was not made aware of.
I have gone to complain to Motorvogue who will not answer any of my emails or calls and although they mention on their website to contact the Motor Ombudsman if you are dissatisfied, they are not accredited with them so you will be left with no protection at all.
I am left out of pocket and feel distraught with the treatment from this company.

I purchased an Ioniq 6 Ultimate AWD from Motorvogue Bedford Jan 2024.

From the initial contact via CarWow I have been impressed with the personal performance, attention to detail, the information provided and the timely actions of my point of contact - Stuart Penney.

Stuart is a real assett to the team.

I made the enquiry via CarWow and I have been in contact with 6 competing companies, plus our local Hyundai dealer - and I can tell you that Stuart was the most professional of them all.

The handover/part exchange to the car went like a dream with Motorvogues back office taking care of the DVLA update before we had left the Show room, followed by a comprehensive induction to the Ioniq 6 features and the necessary Apps.

Thank you Stuart and the Team, a really easy transaction.

Very good at taking your money but try and get in touch with them regarding a problem after purchase and they will just take your number and never call back and also lie about having called and no one answered when you have no missed calls, I would avoid them all costs!

Just got my Jeep Avenger from here, it was a Great experience from start to finish, Ryan was fantastic in making the whole process stress free, great communication and consistency. Highly recommended car dealership A*

I ordered my next Motability vehicle on August 29, 2023 from here, never again.
Unbeknown to me Citroën changed the spec and renamed the options available on the C5 Aircross.
The salesman took it upon himself to order my car without my knowledge or even consulting with me if l was happy. If l hadn't called for an update l would of not found out. I was first told the car ordered was the max.
I discovered a week before collection it was not a max but a plus. As a disabled person there are certain features that make life easier. I reported what happened to the Scheme and they had not even been informed of the changes nor had the order been corrected a week before collection, which could of had legal implications. I use a mobility scooter which goes in the boot, leaving no room for anything else, when we go on holiday use a roof box. Sadly the car has no roof bars. When l collected the car l had ordered mats and a dash cam. The later was fitted, however the mats were missing. I only realised this the next day, so l contacted the salesman, l was informed that the supplier Citroën uses went up in flames, so there was a delay. Would of been nice to be told before leaving the dealership.
After a couple of weeks I discovered that the seal on three doors were leaking (something that should of been tested before handover). They were supposedly changed but they are still letting water in.
I have now changed my preferred dealership and l will not cross their miserable threshold again and l would not recommend them to my worst enemy. Needless to say Citroën have been informed. Totally useless!!!

We originally made contact with Hyundai in Bedford in November having seen a suitable car online. We drove 300 miles to test drive the car and were initially disappointed that this nearly new car was not clean. Despite that Rob made a strong case and we decided to purchase it. We noticed that there was a nasty scuff and scrape on the bumper but were reassured that this was a simple repair. We signed the appropriate paperwork and that's when it started to go wrong!

Communication from that point was poor at best and we found ourselves chasing all emails. We finally agreed a pick up time for the car in December. Train tickets were purchased and then I got a call late on Saturday 9th December cancelling the pick up as the car still hadn't been repaired! Communication up to this point had been poor and despite loving the Tucson we took the difficult decision to cancel.

We notified Stuart and his manager of our decision and we definitely did not feel valued customers of a £38k purchase!

To make matters worse we requested a refund of our deposit and this took countless chasing until we final got it after six weeks! Our whole experience was exacerbated by the unwillingness of the group customer quality manager to respond to emails or return calls as promised! That really typified our experience of this dealership but we would emphasise that we went on to purchase Tucson from another dealership and it's service was exceptional

Excellent experience from the Huyndai sales department, great range of cars,

i was having difficulties with getting my deposit refunded back to me from motorvogue hyundai untill i sopke to Otis White at Motorvogue Renault i have to say he made sure my refund was done within 12 hours he even called me back the next day to make sure that my deposit was refunded , good old customer service from Otis Thank you

Purchased an Alfa Romeo Guilia from Motorvogue Northampton. The whole process was slick from start to end. Stefan Vass our sales executive was professional, polite & kept us informed every step of the way.
Extremely pleased with the car and would most certainly recommend this dealership

I visited Motorvogue Hyundai Bedford.At first they were good allowed my wife and I to have a look around without being pushy. They even allowed me an extended teat drive.
As a disabled Veteran I needed to ensure the car was right for my injuries.
So, I ordered.
4 days later I found the car I had purchased. Still in the showroom unlocked, windows open and people crawling all over it. I cancelled the car and was forced to wait over a week for my deposit back. The car was amazing. Ionic 6. I will find another dealer and order from the factory.

The team at the Alfa Romeo wing in Norwich are just superb, the level of after sales service is phenomenal, special mention to Jeff- thank again for all your help!

My 1 year old Renault Arkana (which I love) broke down in Bedford and the RAC towed it to Motorvogue Bedford. They had the car for over a month and the only communication was when I contacted them. I spent a lot of money on a hire car because it was over 2 weeks before I was offered a courtesy car and then it wasn`t that easy as I live a distance away. They told me the heater fault was down to the high voltage motor yet when I picked it up the heater was not fixed saying it was something else. 6 miles down the road I had to pump up a tyre that had 8 psi in it. customer service was atrocious and I will not be returning

Following a meeting with our sales manager at Motorvogue, where he explained the delay and apologised for the lack of communication we are feeling much better about the delay as it is unavoidable, seeing as Hyundai are behind in the building of the vehicles
This has put our minds at rest. Still looking forward to our new car 🚗

Friendly efficient service when I purchased my new car from motor vogue Bedford. Sam Miller was very helpful without being pushy. Would definitely recommend

Great experience

I recently bought a new Renault Captur from Motorvogue Kings Lynn. There were problems and delays but the team kept me informed and sorted the issues very quickly

Bought a new car from Motorvogue Norwich Fiat. They made it easy and very straight forward. Tom Crisp who we dealt with was very professional and personable. My only complaint was when calling on the main switch board, lots of layers to options and then no one answered.

The service from the Kings Lynn branch was some of the worst I have experienced. Saw a secondhand car online and sent off an enquiry form, was contacted by a sales person, who confirmed the car was till for sale. I said I would travel the next day to see the car and booked in a 9.30am appointment to view the car. I explained I could not make it on the day of the call as I lived 30 miles away and was working.
I arrived on time and spoke to the sales person and asked where the car was to view, to be greeted by ‘oh we sold that yesterday’. So they knew it was sold and they knew I was travelling to see it, but did not think to let me know, great, so a wasted journey!
Having travelled 30 miles looked at another second hand car and asked the sales person to test drive. The car was fine and I said I would buy it, no finance needed, a cash sale. Was told at this point I could take the car the same day as soon as money was in their bank. I said that might not be possible as I had my car with me and could not drive two. Was told don’t worry as Motor Vogue could deliver. I was told that as soon as they had the money they would arrange delivery.
So I went to bank and transferred the funds and emailed as requested by the sales person that I had done this and asked to be told when the car would be delivered. When I got home, the sales person had emailed me to say delivery was not possible as they were short staffed. No other solution offered.
Great I thought how do I now get to Kings Lynn to collect the car now.
I asked a friend to take me to collect the car the next day they agreed so I called to speak to sales person and they were busy so spoke to the sales manager, who then told me the car could not be collected as it needed work done to it. So the car was never a pay and drive away. I arranged to collect if ready on the following Saturday. I heard nothing from the sales person, was it ready or not? So I called late Friday afternoon and was just told ‘yes it’s ready’ great service and communication I thought.
We got stuck in traffic when picking up and was delayed by 20 minutes, I was called when late by the sales person. Later found out they only called because they were waiting to go and get their lunch, which they shared on the handover.
Handover was basic to say the least after taxing the car, was given the paperwork and I drive the car away. When I got home I realised there was no MOT certificate, I emailed about this and got an email back that this would need to be posted, no apology.
The car came with a warranty and there is an issue after having the car three days with the power steering, contacted sales person by email to say there was an issue. One line email back, you will need to contact the service department. Wow what service this company offers their customers. Perhaps customer service training for sales staff is needed. A sales team who just want to communicate via email.
I have another brand new car as this one is a run around but I would never purchase a new car from this company if this is the service they show to their customers.
Lastly at the end of the handover of the car in the showroom you are asked to rate the customer service and put comments about the service with the sales persons looking over your shoulder. You will never get honest feedback asking for feedback and ratings in this way.