The gentleman was fantastic and helped me solve the problem in a short period of time. Your company has great customer service, and I've enjoyed working with everybody for many years. Keep it up!
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Overall, the experience has been extremely positive, apart from billing. We have not had correct billing for over a year and since we took on an extra, bundled service package. I have detailed the d... Ver mais
Due to new tax regulations we are sadly having to change programs. Having used MRI for over 10 years, we are sad to see it go as it has done everything we asked and more. Great property management s... Ver mais
Working with MRI to maintain and improve our PMX system has been a much smoother experience when we began working together as a Company to tackle the Software. Customer support is able to quickly solv... Ver mais
Informações sobre a empresa
Sobre MRI Software
Escrito pela empresa
Become a Real Estate Visionary
MRI Software is a leading provider of real estate software solutions that transform the way communities live, work and play. MRI’s open and connected, AI-first platform empowers owners, operators and occupiers in commercial and residential property organizations to innovate in rapidly changing markets. MRI has been a trailblazer in the PropTech industry for over five decades, serving more than two million users worldwide.
Explore our solutions below:
Commercial Property Management
Residential Property Management
Workplace Management
Facilities Management
Energy Management
Request Further Information
Informações de contacto
28925 Fountain Parkway, 44139, Solon, Estados Unidos da América
- 1-800-321-8770
- sales@mrisoftware.com
- www.mrisoftware.com
4,7
Excelente
3 mil opiniões
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
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It is getting a little harder to figure…
It is getting a little harder to figure everything out with the new update. Are there any videos to help us out?
11 de março de 2026
Resposta da MRI Software
Thanks for your feedback Eileen. We do have pre-recorded training videos available in your CTM account. A manager will be reaching out to show you where they are located.
Continually provide excellent service…
Continually provide excellent service in assistant with HAB, Inc related issues. The analysts always patient and go to extent to explain the roots of the problems and resolve it in a user friendly manner.
26 de fevereiro de 2026
Professional. Helpful
Very helpful. Explained process and called back to ensure all running smoothly.
26 de fevereiro de 2026
Pauline is amazing
Pauline is amazing, she knows the system well, she helps you and makes you think, so happy to work with her. Thank you
10 de março de 2026
The support person was patient with the…
The support person was patient with the process and walked me through some of the nuances that were not easily discernible. He did a great job
25 de fevereiro de 2026
Excellent quality of service since I…
Excellent quality of service since I was involved with this outfit from Feb 2004,
9 de março de 2026
The professionalism over the phone and…
The professionalism over the phone and the email communication via email
5 de março de 2026
It was a quick process to resolve my…
It was a quick process to resolve my issue and the associate was very friendly
4 de março de 2026
Quick answer provided
19 de fevereiro de 2026
I called about missing signature boxes…
I called about missing signature boxes for me and my co-listing agent. The person I first spoke to was very polite and apologized but had to turn me over to tech support. That person said they would look into the problem and I should have a solution soon. I received an email saying a case had been opened and was now closed but the problem remained.i ended up using the copy/duplicate function for a locked contract and solved the problem myself. Usually MRI/CTM is fantastic software, just not this time.
19 de fevereiro de 2026
Resposta da MRI Software
Thank you for your feedback Ann. We’re very sorry to hear about your experience. After reviewing the support case, we can confirm that our development team did implement a solution at the time, however, this was not communicated to you clearly. We sincerely apologise for this oversight.
A manager will be in touch with you shortly to discuss the matter further and to provide any additional assistance you may need.
Resolved fast with an educated Thoughtful agent.
Resolved fast with an educated agent.
18 de fevereiro de 2026
Friday call
Friday call, wait for the answer, follow up on Monday. Question answered. Thanks,
27 de fevereiro de 2026
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