Mycle Opiniões 

326
•
TrustScore: 2.5 em 5

2,5

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Classificada 1 em 5 estrelas

Well after the first issue with the battery not holding its charge and draining very quickly, even though it was still under warranty they would not replace my bike. And now the back spokes are random... Ver mais

Classificada 1 em 5 estrelas

Bought a e scooter within 3 months packed up wouldn’t charge found out needed new battery they don’t help and said my warranty wasn’t covered. When I had a year warranty would never recommend please s... Ver mais

Classificada 5 em 5 estrelas

I bought a Mycle Cargo after much deliberation & research. Primarily for carrying me, my daughter & any gear/shopping we might need. I can say with complete confidence, this has been a terrific purc... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Product is good. Not impressed with quality control as my bike arrived with 2 faults. Left hand handle bar grip had a stripped screw ( replacement was provided promptly) and handlebars weren't square... Ver mais

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2,5

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TrustScore: 2.5 em 5

326 opiniões

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2,5

Todas as opiniões

(326)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I ordered my Mycle cargo after a long…

I ordered my Mycle cargo after a long disappointment with Radpower, it came to me in 5 days! I have taken it out for three trial runs totalling 64 km and there is still one green bar left on the battery, so it takes the advertised 60km range easily and that was whilst I was getting used to the riding style. The bike feels quite heavy, but that isn't surprising given it's carrying capacity.
The real test will come in two weeks time when I will use it to take my gear to a gig 30 miles away and I have high hopes.
Only one little fly in the ointment was some scratches to the paintwork on arrival probably due to rough handling in transit.
Overall, money well spent.

2 de julho de 2022
logótipo da Mycle

Resposta da Mycle

Hi Richard,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

We hope that you continue enjoying riding your Mycle Cargo, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 5 em 5 estrelas

This is a very good looking and well…

This is a very good looking and well built bicycle.
It was ready to unpack and set up. It was easy to set the handle bar and seat height to the right levels.

Battery charging and controls are all straightforward and the motor had plenty of power.

A small niggle was that the ootional front basket needed fixing with a couple of nuts and bolts which weren't supplied.

1 de julho de 2022
logótipo da Mycle

Resposta da Mycle

Hi Martin,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 2 em 5 estrelas

Poorly made/designed budget ebike.

Poorly made ebike with loads of faults. Terrible customer service - they have no interest in fixing your bike and a warranty means nothing.
I bought my bike about 2 months ago. On the first ride on my compact, the locking mechanism fell out as the grub screw hadn't been tightened. I was sent a replacement (after 3 emails and chasing to customer service) but haven’t managed to make it work. If I tighten the grub screw the lock jams shut. It’s been months now and I still haven’t managed to get any help with a technician appointment to resolve the issue (i've tried about 4 replacement locks and have now given up). I’ve been using the bike to commute without using the lock, and whilst riding to work last week the front wheel nut also flew off. It seems the none of the parts are fitted tightly and the bike is poorly designed so these problems are frequent. Despite these problems the bike has sufficed for commuting - no issues with the battery. its very uncomfortable though. I’ve paid for a 24 month warranty and that doesn’t seem to get me anything worthwhile … definitely wouldn’t recommend this purchase to others.

29 de junho de 2022
Opinião espontânea
logótipo da Mycle

Resposta da Mycle

Hi Jane,

Thank you for taking the time to leave this honest feedback and it is hugely disappointing to hear your Mycle experience fell far below the quality we strive for.

Please know we find reviews like this one very valuable in helping us to continue to improve our service for every future Mycle rider.

We hope you love your new Mycle e-bike and do get back in touch if there is anything we can assist with.

All our best,
The Mycle team

Classificada 5 em 5 estrelas

Bril service

Bril service. Lovely comfortable bike. Does what it says in the brochure.

28 de junho de 2022
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Resposta da Mycle

Hi Daniel,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 5 em 5 estrelas

Both of our bikes were delivered on…

Both of our bikes were delivered on time and in good condition. Minor tinkering required to set them up but otherwise all ok. Not ridden them yet because batteries on charge.

24 de junho de 2022
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Resposta da Mycle

Hi Michael,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

We hope that you are enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 5 em 5 estrelas

In love with my Mycle Classic :D

I am in love with my Mycle Classic! I live in the Outer Hebrides but delivery was still free and the bike arrived one week after ordering - fabulous. The bike feels as if it's been designed just for me - the retro styling, the classy Hackney Blue colour, the extra-comfy saddle, the wee basket and bell, front light, clever wee toolkit... I could go on...

I am small (5ft 2) and finally FINALLY I have a bike that is suitable for my height and is a total pleasure to ride. The upright posture, the easy gears - I was away as soon as my battery was fully charged. I zipped along our road and tried out all levels of assist - we live on a hill which I wouldn't even attempt on an ordinary bike. My husband couldn't keep up with me as I drew away from him on the hill, then later overtook him on the straight bit of road dinging my bell all the way.

My husband then begged for a shot of my Classic - and his first words after giving it back to me: 'Do they do a mountain bike?' Yes, yes they do!

Thank you Mycle. You have made a small, middle-aged woman very happy and have reintroduced the pleasure of cycling back into my life. *And* I got to race and beat my husband. Priceless.

Note: some people are complaining about no tracking. I got an email to inform me of dispatch. Order tracking is a 'nice-to-have' certainly when you're paying a significant sum of money. However, if no tracking keeps this beautiful bike under £1000 - then I feel it's a small compromise.

23 de junho de 2022
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Resposta da Mycle

Hi Anne,

Thank you for taking the time to share such lovely feedback with us!

We have absolutely loved reading your review and we're so glad that both you and your husband love your Mycle Classic!

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 5 em 5 estrelas

Loved my 250w cruiser but unfortunately…

Loved my 250w cruiser but unfortunately the throttle broke ,
I asked mycle where I can buy another throttle,
They sent me a brand new scooter and upgraded me to the 350w version for the inconvenience

Loved my scooter, better than any I’ve compared it too , faster ,smoother ,and stronger than any I’ve seen under £1000 absolutely loved the customer service
100% satisfied, highly recommended

Thanks mycle , top service

22 de junho de 2022
logótipo da Mycle

Resposta da Mycle

Hi Shaun,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 4 em 5 estrelas

Hello Mycle .

Hello Mycle .
My bike arrived safe & sound and I am very pleased with the look and design of the bike .
One problem the delivery company did not give notice before it arrived and we were in Shaftesbury next town when a call came through to say he was at the door with box so a mad dash to get back .

The front light comes on initially then goes out so does it stay on when on the move , also should there be a separate rear light ? There is a reflector but can’t find a switch ?
Guidance would be helpful . I am sure I will have many happy hours on my bike it’s good to have one that can fit me being a short lady .

Best wishes to you all
Diane Stuckey

21 de junho de 2022
Classificada 5 em 5 estrelas

The cycle itself is excellent

The cycle itself is excellent. Easy to handle, easy to ride. A joy for the bottom, and the legs, when the battery is on.
My only niggle, no user manual for assembly. There is online a "how to use" once assembled.
Retired engineer, I had a couple of scratch head moments, so, in my opinion, a simple breakdown booklet would be in order.
The bike is perfect

21 de junho de 2022
logótipo da Mycle

Resposta da Mycle

Hi Steve,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

We understand the frustration of not having a step-by-step guide in the manual. You'll be pleased to know that we now have assembly instructions on our website.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 4 em 5 estrelas

Excellent delivery time and bike is…

Excellent delivery time and bike is great build quality. The user manual though is sparse in maintenance information compared to Halfords manual for their crosscity bike.
A second problem is communication. There appears to have been a confusion in the ordering system as I received two bikes instead of one. I am waiting for a response on what is going to happen. Presumably there is another customer very disappointed.

18 de junho de 2022
Classificada 5 em 5 estrelas

Got caught up in pre bank holiday…

Got caught up in pre bank holiday logistics and was about to 'think the worst' when suddenly got hit with exemplary customer service. Accommodating and helpful well beyond what is expected and required. Still can't get over it!

17 de junho de 2022
logótipo da Mycle

Resposta da Mycle

Hello,
Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 5 em 5 estrelas

Fast and efficient delivery

Fast and efficient delivery. Bike seems great after one trip.

16 de junho de 2022
logótipo da Mycle

Resposta da Mycle

Hi Richard,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 5 em 5 estrelas

Excellent cycles at reasonable prices…

Excellent cycles at reasonable prices compared to other brands. Customer service truly sparklingly good and issue we had with one of our bikes purchased was sorted out speedily and courteously.

16 de junho de 2022
logótipo da Mycle

Resposta da Mycle

Hello!

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 5 em 5 estrelas

I absolutely love my Classic Mycle…

I absolutely love my Classic Mycle e-bike. It's so stylish I've had lots of people ask me where I got it as e-bikes are often quite ugly.

I live in a hilly seaside town and don't drive and it's given me the freedom to nip here and there without worrying about making it back up the hill! It's powerful enough for me - you do still need to give it a bit of welly up the REALLY steep hills but that way it keeps me fit, which works for me.

I had a couple of issues that were dealt with by customer services. They were a little slow at first but then really went over and above to resolve and make me feel like a valued customer. Being a business owner myself I know that it can be tricky to scale a business and make sure you have the right staffing structure to cope with demand. Looks like they had a surge in sales and were playing catch up to handle that. But it all seems fine now.

Overall a great company and an amazing bike!

14 de junho de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

I have giving you 5 start due to issue…

I have giving you 5 start due to issue with my scooter and is been resolve in no time , again BIG THANKS

14 de junho de 2022
logótipo da Mycle

Resposta da Mycle

Hi Danail,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 4 em 5 estrelas

Electric folding bike

The electric folding bike looks good. Unfortunately it arrived with a cracked screen and no manual. Awaiting to hear how the cracked screen is going to be resolved.

13 de junho de 2022
Classificada 1 em 5 estrelas

Really want to like Mycle but the bike…

Really want to like Mycle but the bike arrived pretty battered and won’t turn on despite fully charging the battery. Instructions are minimal so overall a poor experience so far

13 de junho de 2022
logótipo da Mycle

Resposta da Mycle

Hi Paul,

Thank you for taking the time to leave this honest feedback and it is hugely disappointing to hear your Mycle experience wasn't perfect.

Reviews like this are a very helpful way to hear from our community of riders so we can continue to improve our service, such as updating Manuals and instructional videos.

We hope you're enjoying your Mycle e-bike and do get back in touch if there is anything we can assist with.

All our best,
The Mycle team

Classificada 5 em 5 estrelas

The people at Mycycle have some of the…

The people at Mycycle have some of the Best Customer care I have EVER come across, the product is good solid and value for the money I would recommend this company and its products to anybody.

10 de junho de 2022
logótipo da Mycle

Resposta da Mycle

Hi David,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

It’s a pleasure to hear that you have received great customer service from our amazing team and that they were able to assist you.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

Classificada 4 em 5 estrelas

Easy purchasing and delivered in a…

Easy purchasing and delivered in a timely manner.

5 de junho de 2022
logótipo da Mycle

Resposta da Mycle

Hi Matthew,

Thank you for taking the time to share such lovely feedback with us.

We always love to hear from our wonderful Mycle customers like yourself who have had a positive experience.

We hope that you continue enjoying riding your Mycle, and please do get in touch if there is anything we can assist with in the future :)

Warmest regards,
The Mycle team

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