Mycle Opiniões 

Easy to order,bike arrived quickly. When we opened the box we found paint damage to the bike frame, after ringing Mycle they sent out a second bike straight away. Collecting the first bike after I was happy with the second bike. Great service would recommend to anyone
Malcolm

I was very disappointed in this purchase. The bike is nothing like I expected. I had several problems with the rear wheel, they gave me a new wheel to replace it. But still, I think the bike is too expensive for its performance. The design is very nice! I'm lovin 'it. But the bike can only be used when you turn on the electric 5 mode, you can only feel the force of the motor when the street is flat or downhill. Imagine when you climb an uphill… even if it is small. It is impossible to use it when it has no battery. It is very heavy, and you need a lot of physical effort when pedaling to use it mechanically.
I am very sorry for this comment, but it is what I really think of this purchase…

Absolutely chuffed with new purchase, highly recommend this bike and company. Friendly and helpful

It is an overall nice bike. I think it is surprisingly heavy, especially when you live in a second floor flat with no lift. The seat is not very comfortable either, but all in all, well worth it.

I really wanted to be blown away by Mycle. The bikes look great, appear to be good value and the community feels genuinely helpful. I haven’t had a bike since I was a teenager, so I was very excited to get back on the road in my 30s. However, my experience has been disappointing as I was left unable to use my new e-bike safely.

The process of ordering the bike was easy and the delivery of my Mycle Classic was very quick. You do not receive any tracking information for the bike delivery, so you won't know when it will be delivered. I did receive a call about 15 minutes before (although my husband didn't for his delivery) and I work from home so that was OK for me. Unfortunately, it was delivered with 3 visible faults - 2 of which are relatively minor - the seat is slightly damaged, the front light reflector has broken from the light unit itself and most importantly the handlebar stem is bent so the handlebars can’t sit straight - making it very difficult to ride. I struggle to see how the latter issue could have been caused during transit, and likely should have been noticed by a technician during a quality check before it was sent out. It's possible there are other faults that I have not yet been able to identify.

I got in contact with the team who responded relatively quickly to apologise for the issues and attempt to help me through them. After a quick back and forth with some images and troubleshooting steps, I was able to convince them there was a fault and they agreed to send out replacement parts so I could repair the bike myself (they also offered to collect the bike, repair it and send it back out instead if I wanted - but I felt this would leave me without a bike for much longer). They extended my warranty and issued a small refund for the inconvenience, which I think was a very fair solution. At this point, I was happy with the service, in spite of being unable to use my new ebike safely.

Unfortunately, this is where things got stuck. The replacement parts were supposedly dispatched on a Tuesday using a 24 hour delivery service, and almost a week later they do not appear to have yet been handed over to the courier based on the tracking data - so I don’t think this is a delivery issue. I followed up a number of times and was told different things about the delay, but assured the parts should be picked up and delivered to me by the weekend. Unfortunately, that did not happen and the parts still appear to be waiting collection from Mycle.

There does not appear to be a huge amount of urgency from Mycle in response to a faulty bike being sold. I have been left on read to my last 3 messages on chat (that were sent over a few days during their working hours) to try to find out what is going on, and my latest email has also not been responded to or acknowledged. In the meantime, I was advised to keep the huge box the bike was delivered in incase it needed to be returned, which is very difficult to do in a small 2 bedroom flat where we both work from home.

At the end of the day, I just wanted to be able to use my new e-bike - this was the second weekend in a row that I would have been unable to due to the handlebar issue. I have now had to take my brand new Mycle Classic to a cycling store for a 3rd party repair so that I can use it safely, whilst waiting for the other replacement parts. I have now been able to ride my new bike, and whilst the gears need some adjustment, it's a joy to ride.

It’s never nice to leave a less than positive review to what I expect is a start-up, but this experience has left me wondering whether I made the right decision. I don’t want to put people off - my husbands Mycle Climber was totally fine and after third party repairs I am now able to ride my Mycle Classic - but my experience has been less than stellar. I’ve tried to leave a balanced review but I don’t know when I’ll receive the other replacement parts, am concerned about the bikes long term reliability, and the service and communication I might receive from Mycle in the future.

We recently bought a Climber and a Classic and thankfully they arrived sooner than we thought they would! However, the chain had somehow come off the Classic during shipping but the Climber was fine.

We've been out a couple of times and love the bikes. The brakes are a little 'spongy' on the Classic, as others have said but other than that, really happy with both bikes.

We had a query over how to turn the readout from kph to mph and Mycle were quick to help.

In short, we think these bikes are great value for money!

love everything bout the bike

quiick delivery, no problems

Ordered two compact plus mycles which arrived in super fast time. A little disappointed with the set up instructions which are not overly clear to the novice. Also, did not receive a callback as requested when I left a voicemail. Sorted the issue ourselves. Does say on the website a video is to follow and I think this should be done as a priority. Worked it out eventually and have just been out in our first test run. Super ride with comfortable seat and suspension which was better than the test drive we had on a similar bike without suspension and smaller seat. Worth the extra from the compact, and the chain guard and lights are an extra bonus. Only done around 5 miles but all good so far

Love the bike! It’s beautiful. It has all the features I wanted - comfy seat, low position (I’m 5”3), basket and rack.
One thing I would have liked was more accurate tracking rather than just saying ‘shipped’ - it seemed to indicate that there was tracking but it was very limited.

I can't comment on the quality of the bike or the delivery because I haven't even been able to place an order! I emailed a screenshot of the bike I wanted together with a copy of the cycle scheme certificate from my employer - nothing. Posted on their Facebook page my frustration and was advised to DM them. I did this and no one has even viewed the message yet. Tried several times to get through on the phone with no luck. Perhaps they're all busy dealing with complaints about the customer service, but certainly making me query whether this is the right company to buy from.

Thank you very much for the help with efficiency and hard work.
Mycle is very reliable and considerate to its customers.

Quick delivery and great bike. Looks good and rides with ease. Perfect for my height (5ft)

Love our Cargo Bike!
Amazing product and great design - just what we needed to take our toddler to and from nursery. He loves his seat on the back - calls it his rocket chair.
Fantastic service and delivery - can't fault the customer care. So pleased we came across these guys!

A really nice bike which was delivered promptly - unfortunately there was no assembly manual which we, as inexperienced cyclists, really needed
Customer services did get back to us promptly, so thankfully it was all ok in the end. If we’d had more info. up front the score would be higher

Ordered The Mycle compact on Sunday the 3rd of July. Shortly after a email told me the delivery would be 5 to 9 days, which was an acceptable turnaround. To my surprise the Mycle was delivered on the Friday which I was happy with. However upon receipt of the cycle things took a turn for the worse with the cycle being the wrong colour variant on the grips. Also I couldn’t test the cycle as the frames locking catch was bent, I’ve emailed and contacted Mycle via phone, I’m yet waiting for a reply for a refund.

If you going to buy from Mycle please use caution.

Bike is a great value for the price. Customer service was brilliant. My bikes basket was broken in transit and it only took 1 day for them to reply and send out a brand new one! Only reason why I'm not giving 5 stars is because the bike did not come with instructions to build parts of the bike. Luckily we're not new to bikes so knew how to do it but for someone just starting off it would be difficult. Apart from that, brilliant!

Took a while to sort whilst relying on emails back and forward but once I got a phone call the issue was sorted and new product arrived 3days before prediction 👍🏻😎

My e-compact is exactly what I wanted. Extremely well built, easy to fold and extend for use, compact, lightweight and above all comfortable. I did though have to contact customer care for a spare part. After a couple of emails to and fro to Mcyle explaining the situation, no questions asked, I received a bill/receipt by email, zero charge and the item was delivered by Royal Mail the very next day.Well done Mycle, you have shown beyond doubt to be a professional company. Thank you!!!.