We bought a 2nd generation Muso because our 1st generation worked so well. what a mistake. We use it mainly as a sound bar for our LG TV but it continually fails to emit any sound when turned on. We h... Ver mais
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Leia as opiniões dos outros
Naim is a wonderful British hifi company. Great products and how many companies can service an amplifier that’s 20+ years old? The Naim sound is wonderful, driven, detailed, dynamic, just so right!... Ver mais
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Bought a Nait 50 from What You See and Hear. Excellent little amp. Additionally, my 50+ year old NAC 12 and NAP 160 were serviced by Naim a few years ago and the result was well worth the investmen... Ver mais
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Purchased two Naim Muso 2 devices. Neither connect to the wifi. No instructions beyond follow the steps in the app. This is clearly a long standing issue with their equipment as the forums st... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Naim Audio designs & manufactures some of the finest high-end audio systems available in the world. Founded by Julian Vereker MBE with a passion for music, Naim now spanning five decades and counting, the company continues to thrive with a series of iconic product launches to the present day. Conceived, designed, and engineered entirely in service of the sound in the heart of the English countryside, revealing an experience of music that is as close as possible to its original live source. We believe that the exploration of sound is an adventure that rewards you with clarity and connection, which becomes more powerful the deeper you travel within it. From the excellent entry-level Mu-so wireless range, through to the ultimate listening investment in our ‘Marque’ separates - Classic, New Classic, 500, and Statement, our flagship amplification system.
Informações de contacto
Southampton Road, SP1 2LN, Salisbury, Reino Unido
- 01722 443405
- support@naimaudio.com
- www.naimaudio.com
2,8
Aceitável
131 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Exceptional customer service
Fantastic Service to all at Naim technical support.
I have been dealing with an ongoing issue with my Muso2, where the connection kept dropping. Despite receiving a replacement unit from Richer Sounds (which deserves credit as well), the problem persisted. However, after reaching out to the technical support team, I was thoroughly impressed with their responsiveness and dedication to resolving the issue. They took the time to listen, provide reassurance, and went above and beyond in assisting me. Ultimately, they identified the problem as an issue with my broadband provider (Virgin Media) router, which was something I had not anticipated. The level of customer service and support was outstanding, and I’m truly grateful for their help. If you’re looking for top-tier support, this team delivers at its absolute best.
23 de setembro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi there,
Thank you for your positive feedback on Naim's support teams. It's always great to hear that our support has fulfilled our high standards and our customers' expectations for all our brands.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Just spoke to help desk at Naim and…
Just spoke to help desk at Naim and found out that my product which cost over £2000 in 2016 is now a heritage product. Internet radio not available until 14/02 due to technical issue/licences which was all over my head. Would think very carefully about purchasing this product. Probably better off with Amazon Alexa.
5 de fevereiro de 2025
Opinião espontânea
Resposta da Naim Audio
Hi there,
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we are sorry that you are experiencing issues with iRadio.
We regret to inform you that the internet radio service on your Naim streamer had been temporarily interrupted due to an unexpectedly early change in our streaming servers.
A product and app update to restore the iRadio service on the affected products was originally scheduled for release on February 14th. However, our software team has worked hard to release it ahead of schedule on the 7th of February, and it is now available to resolve this issue.
If you'd like to discuss this further and receive direct support with installing the update, please contact us at support@naimaudio.com with "TrustPilot" in the subject line.
We apologise for any frustration caused by your experience and appreciate your feedback.
Regards,
Naim
No access to radio
No access to radio Spotify works I have a muso and 2xQb I have done restarts a deleting app as per online hints but to no avail. Assuming (if that’s allowed) it’s the app and ongoing difficulties with iOS. Tried using mobile to play but no joy either
2 de fevereiro de 2025
Opinião espontânea
Resposta da Naim Audio
Hi Doug,
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we are sorry that you are experiencing issues with iRadio.
We regret to inform you that the internet radio service on your Naim streamer has been temporarily interrupted due to an unexpectedly early change in our streaming servers.
A product and app update to restore the iRadio service on your product will be released on February 14th. We sincerely apologise for the inconvenience and appreciate your patience.
Please contact us at support@naimaudio.com with "TrustPilot" in the subject line if you'd like to discuss this matter further.
We apologise for any frustration caused by your experience and appreciate your feedback.
Regards,
Naim
Since purchasing my Naim muso gen 1…
Since purchasing my Naim muso gen 1 about six years ago it has been one disaster after another! When it works the sound is excellent but the main issue is with the app! It works fine on tidal but now cannot find any internet radio stations whatsoever! None of the preset radio stations will connect and even the search facility for all stations has vanished. I see on apple the app has appalling reviews which Naim needs to get to grips with! I have tried all the online troubleshooting guides but still no radio! The same thing happened a few months ago and I lost my radio for weeks. Come on Naim sort the app out once and for all. For a very expensive high end unit this is totally unacceptable.
31 de janeiro de 2025
Opinião espontânea
Resposta da Naim Audio
Hi Paul
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we are sorry that you are experiencing issues with iRadio.
We regret to inform you that the internet radio service on your Naim streamer has been temporarily interrupted due to an unexpectedly early change in our streaming servers.
A product and app update to restore the iRadio service on your product will be released on February 14th. We sincerely apologise for the inconvenience and appreciate your patience.
Please contact us at support@naimaudio.com with "TrustPilot" in the subject line if you'd like to discuss this matter further.
We apologise for any frustration caused by your experience and appreciate your feedback.
Regards,
Naim
Service above and beyond!
Having moved house I discovered we had lost some of the spike covers for wood floors and the owners booklet that came with my Focal speakers when new.
Since Focal is now represented in the UK by Naim I contacted their Technical Support and they could not have been more helpful!
Even though my 816 SE speakers were long ago discontinued Jordan managed to track down some of the original plastic covers and as an act of goodwill forwarded a set of 4 to me free of change along with a link to the defunct Owners book PDF for me to print.
Apart from the fact I wouldn't change my Chorus speakers for anything available now, Naim/Focal after sales service is definitely second to none!
14 de janeiro de 2025
Opinião espontânea
Resposta da Naim Audio
Hi Phil,
Thank you for your positive feedback on Naim and Focal. It's always great to hear that our support has fulfilled our high standards and our customers' expectations for all our brands.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this and will be past to Focal France as well.
Happy listening.
Regards,
Naim
Courteous and competent support
My technical issue was particularly complicated, involving a NAS made by a different company, but Naim never tried to back away. Ultimately, Naim connected me with a senior software engineer and together we resolved the problem. It turned out there were two contributing caused to the problem - one with the NAS and one with the Naim firmware. Naim was persistent, courteous, and highly competent throughout this experience.
5 de dezembro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Phil,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our support has fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Purchased two Naim Muso 2 devices - don't connect to WiFI
Purchased two Naim Muso 2 devices.
Neither connect to the wifi. No instructions beyond follow the steps in the app.
This is clearly a long standing issue with their equipment as the forums stretch back years with the same problems people have experienced - plenty of time for the designers to iron out these matters or provide comprehensive guidance step by step so that people can get it to work.
Very disappointed
30 de novembro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi there,
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We would appreciate the opportunity to investigate the issue and find a solution as this could be a technical issue or networking issue we can help resolve.
Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
We apologise for any frustration caused by your experience and appreciate your feedback.
Regards,
Naim
Very helpful and professional
27 de novembro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi there,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our support has fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Simply excellent customer service
Simply excellent customer service from Duncan, Alec and others. It’s taken a while for me to figure out the best way to stream my existing music collection to my Muso 2 but after talking to Naim’s Tech Support I’ve installed a Synology NAS drive and couldn’t be happier- without doubt better than anything else I’ve tried, including Roon, Audirvana, USB drive or analogue. Sound quality is now top notch. An excellent product backed up by some of the best Tech Support I’ve ever had. Thanks one and all!
20 de novembro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Simon,
Thank you for your positive feedback on Naim Audio.
It's always great to hear that our support have fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
I'll make sure to relay your positive feedback to Duncan and Alex in our technical team.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
All the best,
Naim
Exceptional service...
Exceptional service... called customer service spoke to Duncan explained I was without my remote for my Naim Uniti Nova due to it failing. Within the hour it was agreed I would be sent a remote free of charge! can't reccomend Naim enough a company that really does care about its customers take note competitiors!! This is one of the big reasons why I will carry on being a loyal customer to Naim thanks again Duncan much appreciated.
14 de novembro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Jamie,
Thank you for your positive feedback on Naim Audio.
It's always great to hear that our support have fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
I'll make sure to relay your positive feedback to Duncan in our technical team.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
All the best,
Naim
Quality experience
Quality experience. Also will buy next amp from Naim
Thanks
6 de setembro de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Rad,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our products have fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Probably the best customer service I’ve…
Probably the best customer service I’ve ever had and I’m 64. I needed a very specific accessory replacement for my Naim turntable and Jordan Baker at Focal service replied to my request at once and I received the required replacement a couple of days later. Could not have asked for better.
30 de agosto de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Neil,
Thank you for your positive feedback on Naim Audio.
It's always great to hear that our products and support have fulfilled our high standards and our customers' expectations. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match. I'll make sure to relay your positive feedback to Jordan and in our technical team.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
All the best,
Naim
Resposta da Naim Audio
Hi Tom,
Thank you for providing positive feedback on Naim Audio.
We're delighted to learn that our support team not only met but exceeded your expectations. Ensuring top-quality audio and exceptional customer service is always our priority.
We continuously strive to enhance our products and services, and your feedback is invaluable in guiding our efforts.
Happy listening.
Best regards,
Naim
Technical support
I was greeted by a highly competent technical specialist who patiently walked me through (& resolved) a problem with my Unity Atom. Can't praise Naim support highly enough
11 de julho de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Alex,
Thank you for your positive feedback on Naim Audio. It's always great to hear. We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
I'll make sure to relay your positive feedback to Duncan in our technical support team.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards
Naim
Naim Audio / Focal App UNFIT
The Naim Audio / Focal App is utterly USELESS with my Naim Muso 2 on this new ipad. Spotify and Tidal can find the Muso 2 every time I look. But the Naim/Focal app loses connection DAILY and it takes 10 minutes of tinkering to get the app to 'see' the muso again. On a daily basis this is an ongoing nightmare. And all despite that Spotify and other apps maintain constant connection. Connection, that is, with the Muso2. Therefore if the Muso2 was at fault, Spotify wouldn’t and couldn't maintain connection wit the unit either.. So the fault is not with the Muso 2 it is with the app. The Naim forum, I discovered, has fielded hundreds of complaints from other users yet Naim have done NOTHING. And I for one am FURIOUS. The Muso 2 as it stands is therefore not fit for the purpose for which it was sold and as a consequence Naim is a company I'll never trust again.
I have fastest fibre optic from BT which works fine in my recording studio as well, no other apps or devices have displayed similar problems and if ever wifi goes down it automatically switches to my mobile unlimited backup system. The net is FULL of other Naim Audio customers with similar complaints. I do NOT need to reboot the Muso2 … AGAIN .. neither do I need to reset my router. I need NAIM to get their act together and sort their dodgy app.
2 stars because audio quality is decent for the money.
Naim Audio, you should ABSOLUTELY sort it. This is NOT a technical problem that a customer can fix. And you KNOW that from ALL of the hundreds of other complaints. FIX THE APP.
If I could get a refund, I would.
Naim customer service, if you can be bothered to answer this (you didn't on Facebook) do NOT expect me to contact customer service. The problem is ENTIRELY with your app. And until it is fixed the proper thing to do is to withdraw the Muso2 from sale.
UPDATE: Refund received from Richer Sounds who were very helpful. I bought a Ruark R410 instead which worked from the get go.
28 de maio de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Robert,
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We always investigate any issues reported to us and work to resolve technical or networking problems. I can see from our records that our technical support team has been in further contact with you and offered a wide array of technical support to resolve this issue. Unfortunately, we are unable to resolve local issues without carrying out common issue troubleshooting steps with you first. We can confirm that to narrow down an issue further, we must carry out troubleshooting steps and go over common issues to build a better understanding of your unique issue.
With this, we can gather more information about the issue you faced and work towards a satisfactory resolution via troubleshooting. In this case, a full remote network scan with us may be necessary to look at your local home environment.
We apologise for any frustration caused by your experience and appreciate your feedback. We are always available for further networking and issue troubleshooting and technical support.
Please reach out to us at support@naimaudio.com with Trust Pilot in the subject if you would like to process with remote technical support and a full network scan.
Regards,
Naim
KEEPS AVING TO BE RESET
This speaker is a waste of time it keeps losing co it it up then listening to music the app is useless nnection to speaker frm spotify I spend more time trying to set it up The app is useless best place for tihis speaker is the rubbish bin DONT BUY
27 de maio de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Malc,
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We would appreciate the opportunity to investigate the issue and find a solution as this could be a technical issue or networking issue we can help resolve.
Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
We apologise for any frustration caused by your experience and appreciate your feedback.
Regards,
Naim
Truly terrible ownership experience and…
Truly terrible ownership experience and in a worst class of its own. My Naim Bluetooth streamer was automatically updated by Naim and ceased operating. I brought the unit to a S California Naim dealer for repair. After a month, I have only frustration albeit now my frustration is shared by the Naim dealer. Apparently Naim has so many (600 plus) inoperative units that the service center is no longer taking calls on repair. I was recommended to send unit to a non Naim dealer. That is step one. Next the unit would need to be sent to a Canadian service center for further work. Only confusion and cost without any certainty that this ridiculous level of effort will result in a working unit. Ownership of a Naim product is a suicide mission. Contacting Naim is impossible even by major dealers let alone mere customers. I have written off my investment and will not again purchase from Naim, a thoroughly contemptible business.
14 de maio de 2024
Opinião espontânea
Resposta da Naim Audio
Hi Russell,
We're sorry to hear about your negative experience. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We would appreciate the opportunity to investigate the issue and find a solution as this could be a technical issue. Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback.
Regards,
Naim
Naim Audio Customer Service is Exemplary
I had a major issue trying to get my system connected with the Naim App. The Naim App is the key to using their excellent audio equipment, but it has to find and select your pieces of Naim products.
After many failed attempts at connecting, I emailed Naimaudio Support UK, late on a Friday. First thing Monday they replied with some suggestions and then we had a few back and forth messages and system tests till the next day. Still no connect.
At that point, Naim contacted Focal/Naim America, as I am in Canada and they added their assistance to the issue. By the next day, my system was up and running and connected to the Naim App.
Both Naim UK and Naim America were extremely patient and helpful and this was the best customer service experience I've had from any company.
I highly recommend Naim products and Nain service.
15 de abril de 2024
Opinião espontânea
Resposta da Naim Audio
Hi David,
Thank you for your positive feedback on Naim Audio. It's always great to hear that our support has fulfilled our high standards and our customers' expectations.
We pride ourselves in delivering top quality audio equipment that provides an unparalleled listening experience, alongside customer service to match.
We're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Regards,
Naim
Naim Muso 2 2nd Generation fault
I had an issue with my almost 4 year old Muso 2 2nd Generation, which wouldn’t turn on, I contacted Naim and the unit was sent to them via Peter Tyson ( Carlisle), who supplied a box and arranged for DPD to deliver and return the item for repair, I was told it could be 2-6 weeks, after 3 weeks I received an email stating it was ready for delivery.
Not only was it delivered in 36 hours by DPD, to my home in Derbyshire, Naim had Replaced the faulty unit with a brand new one, all I was charged was £199.
This really has been a fantastic experience and the after sales from both Peter Tyson and Naim has been exceptional, and far beyond anything I had experienced or expected.
A truly brilliant experience, many thanks to all concerned.
Dave Jones
6 de abril de 2024
Opinião espontânea
Resposta da Naim Audio
Hi David,
Thank you for your positive feedback on Naim Audio.
We pride ourselves in delivering top quality customer service, we're always working to improve our products and services and your feedback is invaluable in helping us do this.
Happy listening.
Kind Regards,
Naim
My Naim Audio/Atom is unusable every…
My Naim Audio/Atom is unusable every time Naim pushes through an update. I know of no way to stop updates and such are unwanted. Fixes usually involve finding ways around the update. Recent update stopped the remote and the Atom from working. Unreliable device.
1 de abril de 2024
Opinião espontânea
Resposta da Naim Audio
Hi,
We're sorry to hear about your negative experience with the Atom. At Naim Audio, we take all feedback seriously and we're committed to providing our customers with exceptional audio experiences with service to match.
We would appreciate the opportunity to investigate the issue and find a solution as this could be a technical issue. Please reach out to us at support@naimaudio.com with Trust Pilot in the subject so that we can gather more information about the issue you faced and work towards a satisfactory resolution.
Again, we apologise for any frustration or disappointment caused by your experience and appreciate your feedback.
Regards,
Naim
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