We contacted Nana after a conversation with Samsung about our ice maker. We weren't really sure what their role was in the repair, but quickly discovered they were just the match maker between us and... Ver mais
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Leia as opiniões dos outros
I bought a GE refrigerator in June 2022.. it stopped freezing and making ice in October. Under warranty I was assigned Nana services for repair. Daniel the technician was awesome. This was not a qui... Ver mais
The technician arrived within the beginning time of the time frame. We was very pleasant and he explained in detail what could’ve been happening with my washing. And once he completed the repair he e... Ver mais
Samsung transferred me to Nana to fix the Ice-maker in my Family Hub refrigerator. It all looked like a scam at first: everything was managed through the app, no phone number to contact,... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Connecting consumers to appliance repair technicians via our app and website. Providing technology-enabled repair services today, training the workforce of tomorrow, and building the future of work for years to come. Nana's mission is to make people happy and simultaneously provide the highest level of service and peace of mind to every single one of our customers.
Informações de contacto
Estados Unidos da América
- (888) 818-0626
- support@nana.io
- www.nana.io
4,7
Excelente
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Our tech, Wilson
Our tech, Wilson, was a pleasure to deal with. He was professional, affable, and the first one to be able to diagnose and cure the issue with our dryer that had been going on for 7 months. Nana could use more people like him
14 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service
Ralph, truly the professional
Ralph went above and beyond to ensure our washing machine was fixed in a timely manner. He's very knowledgeable and dependable.
14 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Thank you Rodrigo
Rating this a 5 because Rodrigo the customer technician was excellent and made sure that we solved the issue fully, while the retailer and installer had been less than helpful.
13 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service
Excellent friendly
Excellent friendly, timely and professional service provided by Ryan.
12 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service
The technician Scott he is very good…
The technician Scott he is very good person knows his work . Very reliable and kind easy to talk and I’m glad to working with him . Thank you
11 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
I was contacted by Nana to get warranty…
I was contacted by Nana to get warranty work performed on my fridge. I have had the GE guy out 6 times and continued to have problems with it. Nana sent out Wilson and he was amazing. Actually took the time to diagnose the fridge and figure out what was the reoccurring problem. I can't be more happy with my experience! Thanks again Wilson
11 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
1-Nana keeps updating about the service
1-Nana keeps updating about the service
2-The technician solved the issue quickly
11 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Nana
The tech, Ryan was very kind and professional. I requested he wear a mask due to my mom having recent heart surgery and he didn’t hesitate to do so. I wouldn’t hesitate to do business with Nana again.
11 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Cj from Elite appliances is very…
Cj from Elite appliances is very knowledgeable, friendly and helpful. Thanks, CJ.
11 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Church on time!!
Technician Edson arrived on time was polite got right to the problem, diagnosed the issue fixed the dishwasher told me what the problem was and how to rectify the existing issue with my water temp.
So Thankful I was able to get to church on time.
Thank you Edson for your help.
8 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Zach was a amazing technician
Zach was a amazing technician. His attention to detail and his correction to my appliance initial diagnosis, was exceptional!!!
9 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Daniel was so great
Daniel was so great! Fixed my dishwasher and was very polite as well as knowledgeable and friendly! Thank you. Excellent service!
9 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service
on time great communcations
5 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Ralph helped me with my issue with my…
Ralph helped me with my issue with my dryer. Was very efficient and informative.
7 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
need better communication
5 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are working very hard to make our communication better.
The repairman was excellentl
The repairman was excellentl. He communicated clearly. He was friendly and new the product well.
2 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Estaban was knowledgeable about the…
Estaban was knowledgeable about the issue with my
dishwasher. He took an added effort to explain the problem and how it was resolved.
4 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
On time
On time, very professional and knowledgeable, great personality
4 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
Quick diagnosis and repair that other…
Quick diagnosis and repair that other techs either missed or didn’t want to repair!
4 de janeiro de 2023
Opinião espontânea
Resposta da Nana
Thank you for your review. We are please that you are happy with your service.
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