Navy Professional Opiniões 

Resposta da Navy Professional

Há 2 dias

Thank you so much for your wonderful review. We absolutely love hearing this. We're delighted you're enjoying the gentle pumice exfoliation and our Signature fragrance. The fact that your husband loves it too is an added bonus.
It means so much to know your order arrived quickly and was beautifully packaged. We can't wait to welcome you back when it's time for your next bottle.
Thank you for choosing Navy. x

Resposta da Navy Professional

Há 2 dias

Thank you so much for taking the time to share your experience. Reading reviews like yours means the world to us.
We're so pleased that Cuticle Balm has helped transform your nails and that you've introduced so many of your family to Navy too. It's wonderful to hear that gifting our products has created a few more Navy converts.
Thank you also for mentioning Restore Salve. We're glad Tracey was able to help you find an option that better suits your fragrance preference while still providing the nourishment your skin needs.
Knowing you've shared Cuticle Balm with your GP in the hope it may help others is incredibly touching. While everyone's experience is different, we're honoured that our products have made such a positive difference for you.
Thank you again for your continued support. We hope to be part of your nail care routine for many years to come.

Resposta da Navy Professional

Há 2 dias

Thank you so much for your lovely review. We're delighted to hear your order arrived quickly and that you enjoyed the little extra treat.
It's wonderful to know you're loving the Cuticle Serum Pen. We designed it to make caring for your nails easy wherever you are, so we're pleased it's become your perfect on the go companion. Hearing that it leaves your cuticles nourished without feeling greasy is exactly what we hoped for.
We can't wait for you to discover more of the collection.
Thank you for choosing Navy.

Resposta da Navy Professional

Há 2 dias

Thank you so much for your continued support. We're delighted to hear you've been enjoying the Cuticle Balm and Cuticle Oil, and that you love the fragrance.
It's also wonderful to know your orders arrive well packaged and that the delivery updates help make the experience even better. We always enjoy including a little extra surprise in our parcels, so we're pleased you appreciate it.
Thank you for being part of the Navy community. We truly appreciate your support and look forward to sending your next order.

Resposta da Navy Professional

Há 2 dias

Thank you so much for your kind words. We're delighted to hear how much you love your Navy tools.
We believe that well made tools are the foundation of healthy nail care, so it's wonderful to know you've noticed both their quality and how well they perform. Knowing you'll be back for more is the biggest compliment we could receive.
Thank you for your support. We look forward to welcoming you back when the time is right.

Resposta da Navy Professional

Há 2 dias

Thank you so much for your wonderful review. It means a lot to hear that your tutor recommended Navy and that you decided to give us a try.
We're delighted you're enjoying your Double Ended Cuticle Tool, Clippers, Tool Wipes and Cuticle Balm. Creating tools that make life easier for nail professionals, while helping reduce waste and unnecessary chemicals, is something we're really passionate about.

It's fantastic to hear your nails are already looking and feeling healthier, and we're so grateful that you'll be recommending Navy to your fellow nail technicians. Thank you for your support and welcome to the Navy community.

We can't wait for you to add to your collection.

Resposta da Navy Professional

28/06/2026

Thank you so much for your lovely review. We're delighted to hear your order arrived quickly and that you're pleased with the quality of your nail scissors. We believe well made tools should last, so it's wonderful to know they've been such a step up from previous purchases. We're also so pleased the tweezers are doing the job perfectly. Thank you for choosing Navy and for taking the time to share your experience.

Resposta da Navy Professional

28/06/2026

Thank you for taking the time to leave your feedback, and we're genuinely sorry this was your experience.

We completely understand your frustration. As soon as you got in touch, we did try to intercept the parcel after learning that the delivery address you entered at checkout was incorrect.

Unfortunately, by that point it had already left our warehouse and we were unable to stop it in transit.

We're also sorry that our communication left you feeling unsupported. That is never the experience we want anyone to have, and we appreciate you bringing it to our attention.

If there's anything we can still do to help resolve this for you, please do get back in touch with our customer care team. We'd be more than happy to assist.

Resposta da Navy Professional

28/06/2026

Thank you so much for your lovely review. We're delighted to hear you're already impressed with the Cuticle Balm after just a few days of using it. We hope it becomes a staple in your routine, and we can't wait to welcome you back when you're ready to explore more of the collection. Thank you for your support and for the A++++!

Resposta da Navy Professional

28/06/2026

Thank you so much for your wonderful review. We're delighted to hear the Cuticle Balm has made such a difference to your dry, damaged cuticles.

Consistent care really does make all the difference, so it's fantastic to know your perseverance has paid off.

We're also so pleased you're enjoying the Doris tool. Your comment about your "ham fisted approach" certainly made us smile! It's wonderful to hear it's working beautifully for you.

Thank you for your kind words about our customer service as well. It truly means a great deal to our small team. We really appreciate your recommendation and your support.

Resposta da Navy Professional

28/06/2026

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear the Cuticle Balm has made such a noticeable difference, especially after trying other well known brands. Knowing you could both see and feel the results after your first use is wonderful to hear.

We're so pleased it's helping with your dry hands and the skin around your nails. Thank you for choosing Navy and for sharing your experience. It really means a great deal to our team.

Resposta da Navy Professional

28/06/2026

Thank you so much for your kind review. We're so pleased to hear you're enjoying our products. Your support means a great deal to our small team, and we hope to welcome you back again soon.

Resposta da Navy Professional

28/06/2026

Thank you so much for your lovely review. Your kind words about our products and customer service mean so much to our small team. We're incredibly grateful for your support and for choosing to shop with a local business. We look forward to welcoming you back again soon.

Resposta da Navy Professional

28/06/2026

Thank you so much for taking the time to leave such a thoughtful review and for your continued support of Navy.

We're delighted to hear you've always received good service from us and that you're enjoying the Restore Salve, Hand Cream, Cuticle Balm and nail buffers. We're also pleased the complimentary wipes were a welcome surprise.

You're absolutely right that consistent care is key. While some people notice changes quickly, restoring the condition of hands, nails and cuticles can take time, especially if they've been dry or neglected for a while. We're so pleased to hear you're already enjoying using the products, and we hope you'll continue to see improvements over the coming weeks.

It also means a great deal to hear you appreciate the design of our products. We believe everyday essentials should not only work beautifully but also be a pleasure to use. Thank you again for your honest feedback and for being part of the Navy community.

Resposta da Navy Professional

28/06/2026

Thank you so much for your lovely review and for your continued support. We're delighted to hear the Cuticle Balm has become a staple in your routine and that you were able to make the most of our recent offer.

We're so pleased your order arrived quickly and that you enjoyed the little details, including the drawstring bag. It's those thoughtful touches that we hope make every order feel special.

Thank you for your recommendation and for being part of the Navy community. It truly means the world to our small team. 🫶

Resposta da Navy Professional

28/06/2026

Thank you so much for taking the time to leave a review. We're delighted to hear you're already seeing a difference, even after using it for a short time. It's wonderful to know it's helping with the dry skin around your nails and that your hands are already looking much better.

With regular use, we hope you'll continue to see even more improvement. Thank you again for your support and for choosing Navy.

Resposta da Navy Professional

28/06/2026

Thank you for taking the time to share your feedback. We're very sorry to hear you've had this experience.

This certainly isn't the standard we aim for, and it's particularly concerning to hear you've had the spring fail twice within a year. We take quality seriously and would really appreciate the opportunity to investigate what has happened.

If you can please contact our customer care team with your order details or email us at hello@navyprofessional.com. We'd like to look into this for you and work towards a suitable resolution.

Thank you again for bringing this to our attention.

Resposta da Navy Professional

28/06/2026

Thank you so much for your lovely review. We're delighted you decided to give our mini Cuticle Balm a try and that it's won you over. It's wonderful to hear it's keeping your cuticles beautifully moisturised and that you're enjoying the fragrance too.

We really appreciate you taking the time to share your experience, and we hope it becomes a firm favourite in your routine.

Thank you for choosing Navy.

Resposta da Navy Professional

28/05/2026

Thank you so much for your lovely review!
We’re delighted to hear how much you love the cuticle balm pen and that it’s helping with your dry cuticles. We worked hard on creating a formula that is both effective and elegant to use, so it’s wonderful to know it’s become a must-have for you.

Resposta da Navy Professional

28/05/2026

We are sorry to hear you feel disappointed with your experience.

However, we would like to clarify that your refund was processed shortly after your most recent contact with us and is currently with your payment provider. Refunds can take up to 3 working days to appear depending on your bank.

Unfortunately, the parcel was not claimed with the courier/customs within the required timeframe. As advised for international deliveries, parcels must be claimed by the recipient, and couriers will typically hold items for up to 30 days before returning them to the sender. At present, the tracking still shows the parcel in the return process and we have not yet received the goods back.

While we completely understand your frustration regarding the delay, this situation was unfortunately outside of our direct control. We have also raised this matter with Royal Mail and are awaiting the return of the parcel.

We always aim to provide the best possible service and regret that you were unhappy with your experience. We really have tried our best to resolve this for you.