Ilona is the best Massuese I’ve ever had. She’s professional, prompt and an absolute delight. Her intuitive and open minded attitude make me feel safe and connected. I would not go anywhere else. The... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The cheerful lady on Saturday who served me was so welcoming , gave me some tea , explained so many things and was extremely confident and a huge credit to your company. She deserves employee of the y... Ver mais
My poor knuckles with broken bleeding skin hirtherto are now smooth and healthy thanks to NYR Stellaria Cream applied almost every night just before bed.
Marta, the lovely sales assistant, was extremely helpful and knowledgeable. She took the time to explain the products and helped me make the right choice. I am very happy with my almond moisturiser an... Ver mais
Informações sobre a empresa
Escrito pela empresa
Pioneers in natural & organic skincare & wellbeing since 1981 | Ethical | Sustainable | Award winning | Global | Independent
Informações de contacto
Reino Unido
- www.nealsyardremedies.com
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
As pessoas também visitaram
Resposta da Neal's Yard Remedies
We're so pleased to hear you're enjoying our Comfrey & Mallow Foot Balm. It's wonderful to know it has become a trusted favourite, and we're delighted we could provide exactly what you were looking for.
With best wishes,
NYR
Resposta da Neal's Yard Remedies
We're delighted to hear you're pleased with the quality of our products, and it's wonderful to know that Wild Rosehip Beauty Balm is a particular favourite. Thank you for your support.
With best wishes,
NYR
The aromatic massage oil smells…
The aromatic massage oil smells gorgeous. Great quality as usual, and I love reusing the lovely blue bottles!
31 de julho de 2026
Resposta da Neal's Yard Remedies
We're so pleased to hear you're loving the Aromatic Massage Oil. Knowing that you appreciate both the quality of our products and the reusability of our blue bottles means a great deal to us. Thank you for sharing your experience.
With best wishes,
NYR
Lovely scent, labelling changed..
I love the scent of the products I purchased and they absorb well into my skin. I also appreciate the organic and natural ingredients. I’ve taken off one star as I don’t think the new labelling is as attractive as the previous style, it makes the product look cheaper in my view, and they definitely aren’t!
28 de julho de 2026
Resposta da Neal's Yard Remedies
We're so glad you love the scent of our products, and appreciate our natural ingredients!
We appreciate your feedback regarding the new labelling and thank you for sharing your honest thoughts.
With Best Wishes
NYR
The person I spoke to was very helpful…
The person I spoke to was very helpful as she always is.
31 de julho de 2026
Resposta da Neal's Yard Remedies
Thank you for sharing your kind words.
With best wishes,
NYR
Resposta da Neal's Yard Remedies
Thank you for taking the time to share your feedback. It's wonderful to hear that our store teams have made such a positive impression, and we're delighted that our offers have added even more value to your shopping experience.
With best wishes,
NYR
Always great service
Always great service. Very knowledgeable staff at Salisbury store. I Love the beautiful smelling organic products.
1 de agosto de 2026
Resposta da Neal's Yard Remedies
We're so grateful for your kind feedback. It's wonderful to know that our Salisbury team has helped make your visits such positive experiences. Thank you for your continued support and for sharing your love of our products.
With best wishes,
NYR
Resposta da Neal's Yard Remedies
We're so glad to hear you love our products!
We are sorry to hear that you were disappointed with the delivery. Please be aware that standard delivery can take 3-5 working days from receipt of shipping confirmation. If you need a parcel quickly, we would always recommend choosing our express delivery service with the additional charge of £6.99 to avoid disappointment.
However, we're always working to improve our shipping times and we appreciate you taking the time to leave your review
Best Wishes
NYR
Professional and helpful
1 de agosto de 2026
Resposta da Neal's Yard Remedies
Thank you for leaving your review.
Best Wishes
NYR
Super fast turnaround from ordering to…
Super fast turnaround from ordering to arrival.
Love using my Citronella formula spray on my arms and legs. Not only does it smell great it has kept the horseflies which plague our garden from biting me.
31 de julho de 2026
Resposta da Neal's Yard Remedies
Thank you for your wonderful review. We're delighted to hear your order arrived so quickly and that you're enjoying our Citronella Formula Spray. It's lovely to know it has become such a useful addition to your time in the garden.
With best wishes,
NYR
Nice experience
Nice experience! The staff was kind, careful and made me feel comfortable during the whole experience!
1 de agosto de 2026
Resposta da Neal's Yard Remedies
We're so pleased you had such a positive experience with us. Your kind words about our therapies team mean a great deal, and we're delighted they helped you feel at ease from start to finish.
With best wishes,
NYR
Great products
Great products, great service consistent for all the years I have been a customer.
31 de julho de 2026
Resposta da Neal's Yard Remedies
Thank you for your continued trust in us. We're thrilled to hear that the quality of both our products and customer service has remained a constant throughout your journey with us. Your support is greatly appreciated.
With best wishes,
NYR
Helpful staff😊
1 de agosto de 2026
Resposta da Neal's Yard Remedies
Thank you for sharing your positive experience with our York store team.
With best wishes,
NYR
Appreciated the assistants knowledge of…
Appreciated the assistants knowledge of the products and not doing the hard sell
31 de julho de 2026
Resposta da Neal's Yard Remedies
Thank you for your wonderful feedback. We're pleased that our assistant's expertise helped you feel confident in your choices and that you enjoyed a relaxed, pressure-free shopping experience.
With best wishes,
NYR
New fragrances 🥰
Purchased one of the new fragrances, Rubor. Gorgeous, soft and floral.
1 de agosto de 2026
Resposta da Neal's Yard Remedies
We're so pleased you've discovered Rubor. It's wonderful to hear you're enjoying its beautifully delicate floral character. Thank you for sharing your feedback with us.
With best wishes,
NYR
Attentive Customer Service
Store had everything I needed. Lovely assistant. Great discounts.
31 de julho de 2026
Resposta da Neal's Yard Remedies
We're so pleased you had such a great shopping experience with us. Thank you for your kind words about our Spitalfields team, and we're delighted you found some fantastic savings during your visit.
With best wishes,
NYR
Mooching
Just went in to have a mooch around as I hadn't been for sometime. I love the products and saw there were some new additions which is interesting. There were two ladies serving who both came to see if they could help and I did select something to try but in the meantime I was blocked by one of them sticking very close to a lady who was asking questions and wanting to try everything. A little more awareness and respect would've been nice.
31 de julho de 2026
Resposta da Neal's Yard Remedies
Thank you for taking the time to leave your review.
We appreciate you visiting us again and are glad you enjoyed seeing our new products.
However, We are concerned to hear about your recent experience with our team. We are always working to ensure a comfortable and respectful shopping environment for everyone. We will certainly pass on your feedback to improve our service.
With Best Wishes
NYR
Speedy delivery and great products.
31 de julho de 2026
Resposta da Neal's Yard Remedies
We're so pleased you've had a positive experience with us. It's wonderful to hear that your delivery was prompt and that you're happy with your purchases. Thank you for your kind feedback.
With best wishes,
NYR
Excellence All Around!
How good it is to be able to speak with a human being when you have a question about a product or need a little advice. It is Neal's Yard policy to ensure this can happen. Excellent, swift service and beautiful, organic, natural products. What more could anyone want?
31 de julho de 2026
Resposta da Neal's Yard Remedies
We're pleased that our team has been able to provide the guidance and reassurance you were looking for, and we're delighted that you've enjoyed the quality of our products and service. Thank you for your kind words.
With best wishes,
NYR
The items have never arrived
29 de julho de 2026
Resposta da Neal's Yard Remedies
We are sorry to hear your items had not arrived. We are aware that you are in conversation with our Customer Care Team and are actively investigating this delivery issue for you.
With Best Wishes
NYR
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