Lee and Tom delivered and assembled the large Chichester triple wardrobe. They both were very professional and deserve a special mention. Peter was very helpful from the Customer Service Dept to... Ver mais
Localização
Alterar localizaçãoChester Road, Bridge Trafford, CH2 4JR Chester, Cheshire, GB
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Leia as opiniões dos outros
Cautious in placing order in store due to previous disappointing experience. However, the assistant who placed my order and provided reassurance regarding follow up was very helpful and professional.... Ver mais
A empresa respondeu
Another super experience from Chester Neptune. From the In Store browsing, to the friendly assistants who helped us order 'on line' in store (if that makes sense!) The stores are always well lai... Ver mais
We always have such a lovely experience at Neptune Chester. Every visit feels welcoming, and the team are consistently friendly, knowledgeable and happy to help without ever being pushy. This wee... Ver mais
Informações sobre a empresa
- Loja de móveis
- também em
- Acessórios para móveis
- Designer de interiores
- Loja de mobília para sala de estar
- Loja de móveis de jardim
- Loja de utensílios de cozinha
Sobre Neptune - Chester
Escrito pela empresa
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Informações de contacto
Chester Road, Bridge Trafford, CH2 4JR, Chester, Cheshire, Reino Unido
- 01244 478 777
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lee and Craig were very helpful
Lee and Craig were very helpful. They let us know the night before of a delay the next day, as to not waste out time. Arrived when they said they would. Great customer service. Both very helpful and pleasant.

Resposta da Neptune - Chester

Resposta da Neptune - Chester
Lovely experience
Lovely experience when you enter the store friendly staff who are happy to help Furniture displays are extremely well displayed, plenty of ranges to choose from and our furniture arrived quickly we where kept well informed of the delivery date and the delivery team where excellent too
lovely picture delivery no problem very…
lovely picture delivery no problem very pleased

Resposta da Neptune - Chester
Long wait for delivery but delivery…
Long wait for delivery but delivery guys were great

Resposta da Neptune - Chester
Delivered on time excellent service and quality
Delivered on time , very courteously and the product as always, exceed expectation. A thoroughly excellent job all round and just in time for Christmas!

Resposta da Neptune - Chester
Superb staff relations with customers
Superb staff relations with customers, very helpful advice, attractive store layout, quality products throughout.
A memorable shopping experience since discovering Neptune, both shopping in-store and in ordering a new kitchen from them with clear plans and advice.
In addition, excellent delivery staff who did everything to 100% satisfaction.
Recommended.

Resposta da Neptune - Chester
Alfi and Josh were very efficient and…
Alfi and Josh were very efficient and very friendly- was a pleasure to receive such a beautiful piece of furniture from a pair of cracking lads! Thank you!!

Resposta da Neptune - Chester
I was kept informed throughout the…
I was kept informed throughout the order process. Staff were very helpful during both visits to the store.

Resposta da Neptune - Chester
We are always made very welcome by…
We are always made very welcome by Neptune Chester's warm, friendly and informative staff. Teresa's has provided us with great advice for our projects.

Resposta da Neptune - Chester
Delighted as always with the quality of…
Delighted as always with the quality of Neptune’s product and customer service

Resposta da Neptune - Chester

Resposta da Neptune - Chester
Fantastic experience
Lovely, helpful ladies who placed our order and let us know everything we needed to know.
Neptune rang when expected to arrange delivery and the two gentleman who delivered took great care. Of course, we are thrilled with our purchases! Thank you.
Arundel benches and cushions
I love the Arundel benches and cushions. You can feel the quality annd they anre very comfortable . Ordering from the Chester store was a dream and the delivery guys were exceptional. Came when they said and took away all the rubbish.
Gorgeous
I could quite happily live in my local Neptune store; it’s gorgeous and if I could afford to replace everything in my house with Neptune furniture, fixtures, fittings and accessories, I certainly would. That said, I returned an online order recently because the item was a little more ‘rustic’ than I was expecting. However, on the whole, I’ve found Neptune products to be of excellent quality and superb design.
Goods were excellent quality
Goods were excellent quality
Quite expensive and delay with part of the order
Excellent customer service
I ordered an outdoor sofa from Neptune Chester store. I wanted it delivered ready for a party. As the delivery team were unable to deliver it in time, Joe delivered it personally. This has to be amongst the best customer service I have ever received. A big Thank You!

Resposta da Neptune - Chester
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