Neptune - Knutsford Opiniões 

282
•
TrustScore: 5 em 5

4,8

Chelford Rd, WA16 8TA Knutsford, Cheshire, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Just fantastic,the whole team at Neptune are extremely professional,they listened to our requests,and considering the very challenging space we have,achieved the absolutely most perfect result.We are... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We’ve just taken delivery of our Shoreditch sofas and Cleo chair, and couldn’t be happier with the whole experience. Lee & Craig provided excellent communication and a fantastic delivery and install... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Order and from start to finish it was an amazing service , I was informed every step of the way. The deliver driver Andre was professional and polite and even carried the item into the room of choice... Ver mais

Classificada 5 em 5 estrelas

Our new bed head looks lovely. We originally wanted to fix to the bed base but the headboard needs two fittings at each side not the normal one. So we wall mounted it and it was super easy with the hi... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de móveis
  2. também em
  3. Acessórios para móveis
  4. Designer de interiores
  5. Loja de mobília para sala de estar
  6. Loja de móveis de jardim
  7. Loja de utensílios de cozinha

Sobre Neptune - Knutsford

Escrito pela empresa

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Informações de contacto

  • Chelford Rd, WA16 8TA, Knutsford, Cheshire, Reino Unido

  • 01565 354002

4,8

Excelente

TrustScore: 5 em 5

282 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(282)

2192 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Just lovely

Visited Neptune, Knutsford on Sunday and was so impressed. The showroom is incredible. Beautiful displays to tempt me to purchase items for my home.
To add to my anazing experience the sales assistant I was lucky to have assist me was so knowledgeable, helpful and just lovely. Her name was Lyndsay. Thank you so much for all your help.
The place is immaculate and so inspiring. Will be returning soon.

18 de fevereiro de 2024
Opinião espontânea
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Gill, thanks so much for leaving such a lovely review and I'm glad you enjoyed looking around. I'll also pass on your kind comments to Lynsey, I'm sure she will be really pleased. Best wishes Jo

Classificada 5 em 5 estrelas

Wonderful staff, beautiful store

Wonderful staff, they were extremely helpful. We went to look at the Olivia Loveseat in a specific fabric, they didn’t have it in store but showed us the Olivia Sofa and compared the measurements. They also showed us a range of fabrics which made it really easy to choose from, we ordered the loveseat in store.

11 de novembro de 2023
Opinião espontânea
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hello Olivia, Thank you for the lovely review. The Olivia Loveseat is beautiful and I hope you love it as much as we do.

Classificada 5 em 5 estrelas

Amazing customer service from Kate and…

Amazing customer service from Kate and her colleagues. Nothing was too much trouble to help us find an item at another store .

26 de janeiro de 2024
Opinião espontânea
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi, thanks for leaving the review for Kate. Kate is so professional and I personally saw this with your order. I am so pleased you are happy with the service. Hope to see you both in store again soon. Rebecca

Classificada 5 em 5 estrelas

Brilliant service

The whole process of ordering items not in store which were then delivered for collection a week later and the phone contact was a pleasant and effecient experience.

22 de janeiro de 2024
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Good morning. thank you for taking the time to leave a lovely review. We look forward to seeing you in store soon. Rebecca

Classificada 5 em 5 estrelas

Vicky Hill transformed our tired old…

Vicky Hill transformed our tired old drawing room into a beautiful entertaining room. She worked with us and came up with a beautiful design that really showed the room to its best effect. She has also advised us on design ideas for our snug, dining room and hall. She has listened to our brief and helped us bring our ideas to reality, always taking into account what we want to achieve, but advising us if she thought there was a better option. She has taken the stress out of trying to make design choices and has always been on hand to help if we call her needing advice.
We wouldn’t hesitate to use her again. She has been amazing.
Debbie and Chris Hughes

20 de dezembro de 2023
Opinião espontânea
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Debbie and Chris, thank you so much for leaving such a lovely review for Vicky, I'm sure she will be over the moon. I'm so pleased you are happy with the overall design, we've all enjoyed helping you from the many times you've been in store. We look forward to seeing you soon. Best wishes Jo

Classificada 5 em 5 estrelas

Thank you Vicky

Utterly delighted to have been introduced to Vicky at Knutsford Neptune. She is a very talented designer and we had a right laugh in the process! Her collaboration with Dan & Jeni, has made our living room a cosy, comfortable and cool space. Incredible ideas and wonderful workmanship - massive thanks to you all.

29 de dezembro de 2023
Opinião espontânea
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hello, thanks so much for leaving this lovely review for Vicky. I am so pleased you have enjoyed working with her and love the finished room. She is very talented. Rebecca

Classificada 5 em 5 estrelas

The service in the shop was pleasant

The service in the shop was pleasant. Furniture arrived on time. Only awaiting new xpsideboard first week in January and look fwd to it coming to complete my room overhaul.

25 de dezembro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi, We are so pleased you were happy with the service in our store and the furniture you have received. We hope you also love your sideboard when it arrives and the room is complete. Rebecca

Classificada 5 em 5 estrelas

Fantastic service

Fantastic service - both in store and delivery - would definitely return

18 de dezembro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Michelle, thank you for leaving a 5* review. I'm really pleased you are happy with the service and delivery and we look forward to seeing you soon. Best wishes Jo

Classificada 5 em 5 estrelas

Great advice when chthe sofa

Great advice when choosing the sofa, I was kept informed of the progress of my order, organising delivery was easy, it arrived earlier than initially thought and the delivery team were helpful, on time and took away all packaging

4 de dezembro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Rosemary, thank you so much for leaving such a lovely review, we're glad you're happy with everything and I hope you're enjoying the use of your sofa! Thanks
Jo

Classificada 5 em 5 estrelas

Regular contact re order and delivery

Regular contact re order and delivery
Very good and professional delivery team

29 de novembro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Judith, thanks for leaving us this lovely review, I am so happy you were happy with the service. We look forward to seeing you in store again soon, Rebecca

Classificada 5 em 5 estrelas

The staff at your Knutsford branch are…

The staff at your Knutsford branch are always welcoming, friendly and very helpful. They make shopping in your store a very pleasant experience.

24 de outubro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hello Jayne, Thanks so much for the lovely review. We always want you to enjoy your shopping experience, so I am so pleased our staff have helped to make you feel that way. Hope to see you again soon. Rebecca

Classificada 5 em 5 estrelas

Great experience from start to finish

Great experience from start to finish. I was purchasing remotely, so I was grateful to have advice and guidance from their in-house design team. In the end, I was delighted with the products and delivery service.

6 de novembro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Carol, thanks so much for taking the time to leave us this lovely review. I am so pleased you are happy with the service you received and the products. Rebecca

Classificada 5 em 5 estrelas

Baskets

Very helpful staff. Beautiful products. Shopping is always a pleasure. Highly recommend.

30 de outubro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Thank you for the lovely review, I am so glad you enjoyed your experience shopping at our Knutsford store. Rebecca

Classificada 5 em 5 estrelas

Neptune Knutsford- the best on planet Earth

The staff in Neptune Knutsford are the absolute best!! Nothing is too much trouble, they are helpful, full of ideas and genuinely enthusiastic about fabulous customer service. Jo and Chrissy and the flower lady go above and beyond. My unloved, unused Dining Room has become a haven of Neptune tranquility, practicality, and beauty. Ten stars ⭐️

27 de outubro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Fiona, thank you for taking the time to leave us such a lovely review. I will pass this onto Jo, Chrissy & Julie, as they will love to hear this. Thanks, Rebecca.

Classificada 1 em 5 estrelas

No response to complaint

I bought a large, framed print of an oil painting for £200 - when it arrived the print had captured what appeared to be inch long hairs or paint brush bristles in really obvious places against a pale background. I completed an online form to complain (no email address provided on Neptune's website) and no one has contacted me a week later. Appalling for such an expensive (and frankly overpriced) item.

19 de outubro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Sarah, I'm so sorry to hear this and thanks for chatting on the phone. I'll arrange for it to be collected and a refund given. Best wishes Jo

Classificada 4 em 5 estrelas

Excellent place to view and find out about Everhot products

I ordered the Everhot stove (not cooker).
Love your show rooms
Staff always friendly and well informed, or willing to find out the information required.
I gave a 4 not a 5 as they forgot to chase up a part of my order. However they responded very positively when i re contacted them.
I would recommend anyone about to do some remodelling or redecorating to check out your stores.
Love them

11 de setembro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi June, thanks so much for leaving a review. Sorry we didn't chase up part of your order, however I'm glad its all been resolved now. With the weather turning a little I hope you can start enjoying your stove. Best wishes Jo

Classificada 5 em 5 estrelas

Very friendly

Very friendly, very efficient and rang in their way.

10 de setembro de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Dear Julie, Thank you for taking the time to leave a lovely review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria

Classificada 5 em 5 estrelas

Friendly staff and attractive shop

Attentive, friendly staff and a beautiful shop.

20 de agosto de 2023
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Diane, thanks so much for taking the time to leave a review, I've shared your lovely comments about the team and store with everyone. We hope to see you soon. Best wishes Jo

Classificada 5 em 5 estrelas

Fabulous store and fantastic staff

Fabulous store and fantastic staff. Great knowledge of their product range. So so pleased with the Montague chairs and stool. Rebecca and Kate are a credit to the company

13 de agosto de 2023
Opinião espontânea
logótipo da Neptune - Knutsford

Resposta da Neptune - Knutsford

Hi Brenda, Thanks for leaving such a lovely review, the girls will be really pleased with your kind words. I'm glad you love your Montague chairs and stool. Best wishes Jo

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