Nutri-Genetix (NGX) Opiniões 

Resposta da Nutri-Genetix (NGX)

8/05/2021

Hello Karen,

Thank you so much for such an epic review! All of us at NGX are incredibly invested in the journey of each Hero that joins our tribe, so a review like this puts the biggest smile on our faces.

And once again, if you every have more questions, just drop me a message on nathan@nutri-genetix.com

We are really glad you enjoyed the personalised nutrition report and NGX BodyFuel. It was important to us that we continue to provide the following:
1) The nutrients you need, in the quantity you require according to your DNA.
2) Great taste so it can be enjoyed, rather than being seen as a chore to drink.

Don't forget to tag us on @weare_ngx social when it comes to making your smoothies, we love to see people's go to recipes.

Thank you for being part of that future with us. We are lucky to have you part of the tribe.

Have a lovely weekend,
Nathan
Team NGX

Resposta da Nutri-Genetix (NGX)

8/05/2021

Hello Mo,

Thank you for leaving a review with us, I really appreciate it. I will make sure to cover all of the points you've touched on as their is some great feedback here.

Firstly, I am glad you're enjoying the flavour. The flavour boosts are a great way to change it up. My personal favourite is Cacao-Coconut because of those rich earthy notes - yummy! I can see you went for SuperBerry - also a great choice especially if you're craving something sweeter.

I can see you purchased our limited time offer earlier on in the year of the 'Subscription Trial' which provided a free DNA test when you ordered it as regular delivery, instead of one-off. This means you pay for just the personalised BodyFuel.

Within this offer, we wanted our NGX Heroes to have complete control of how they wanted to trial the product, this included the ability to choose 1-4 pouches of BodyFuel within that month which varied from £34.99 to £126, with the corresponding number of meals within the order (unfortunately I can't screen capture on a reply) to help explain this.

I want to personally apologise if the way this was communicated to you on the site was unclear. Moreover, I want to use this as an opportunity to get your thoughts on how you think we could improve our customer experience when becoming an NGX Hero, as we had no intention of misleading you.

Secondly, the point toward customer service and set-up process. I re-read the email communication we had on the 08/04/21. You reached out regarding your report being lost as you had not yet received it.

For full transparency to those reading, I highlighted that it was not an out of sync process as I could see the report had been delivered, so I politely asked if you could check your spam, but included the report within that email for convenience.

Now with that being said, re-reading this email due to the short sentence structure, I can completely get how this came across abrupt, and on that part I do apologise, it was a quick reply as I just wanted to get your personalised nutrition report in-front of you as soon as possible - it's an awesome experience after all.

As for your summary. We have experienced minor delays, you're completely correct. This has been due to slower Royal Mail delivery (getting your sample to our lab) and Covid-19 lab efforts, but I really do appreciate your patience and understanding of this. Fortunately, our delivery times are much faster now thanks to the incredible Covid-19 efforts.

I look forward to your friend getting his personalised nutrition report and BodyFuel, thank you for getting your friends to join the nutrition revolution! :)

As I said before, it would be great to get your thoughts on future improvement to the NGX experience so if you'd like to discuss this further, drop me an email at nathan@nutri-genetix.com

Have an absolutely lovely weekend,
Nathan
Team NGX

Resposta da Nutri-Genetix (NGX)

1/05/2021

Good Afternoon Loreta,

I am so glad you're enjoying your NGX journey and your ongoing deliveries of personalised BodyFuel. You're completely right, and we continue to look at ways of supporting the planet beyond our vegan-friendly nature! :)

Don't forget to tag us on social @weare_ngx - it's great to feature our NGX tribe.

Have a lovely weekend.

Nathan from team NGX

Resposta da Nutri-Genetix (NGX)

1/05/2021

Hello Omar,

Super glad to hear you and your mother are enjoying your personalised BodyFuel - you'll have to get a photo together for social @weare_ngx. It's always great to celebrate our fast growing tribe.

Have a great weekend.

Nathan from team NGX.

Resposta da Nutri-Genetix (NGX)

1/05/2021

Hello Scott,

Thanks for that legendary review and I am glad you felt supported, that's always the aim at NGX. I am super excited to hear your thoughts on your personalised nutrition. Don't forget to tag us on social @weare_ngx and we can feature you.

In the meantime, have a glorious weekend and reach out to me if you ever need further support.

Nathan from team NGX

Resposta da Nutri-Genetix (NGX)

28/03/2021

Good Afternoon Ines,

I can completely understand your frustration. Any financial investment into your personal goals is incredibly important. To have these held back due to delays can be infuriating.

As a growing start-up shaping the future of personalised nutrition, we are incredibly invested in providing a 5* service to every NGX Hero who joins our tribe. I am sorry you feel on this occasion we have under-delivered.

For full transparency, I would like to highlight between the 3rd of February and the 27th of February, we sent you a total of 7 emails. Each one of these emails is to provide you an insight into the exact stage your sample is in, and how many steps are left, with the final email sent being your personalised report.

At 10:30am on the 27th of February we sent you your personalised DNA nutrition report. This meant the turnaround from the sample reaching our lab to your report being sent was 18 working days, slightly longer than our 10-14 day average due to Covid-19 lab efforts.

I will reach out to you personally to forward your personalised report again. However, can you also check your spam/junk on the date 27th February. Every email was successfully delivered our end which is why we are saddened by this review.

Let's also arrange your free-consultation with our Head of Nutrigenetic Science, Olga. She is incredibly knowledgeable and can help provide you with any deeper insights you may want to ask from the personalised nutrition report.

I hope we are able to remedy your initial lack of trust in NGX, into a brand you come to love just as much as we do.

I hope you have a lovely rest of your weekend,
Nathan from Team NGX

Resposta da Nutri-Genetix (NGX)

28/03/2021

Hello Jen,

This was a great review to ready, definitely made the team smile.

I am also glad to hear that you gained a lot from your consultation and really making the most out of your personalised BodyFuel. Personally, I absolutely love an NGX smoothie bowl. Whenever you make them, feel free to tag us on social @weare_ngx and we can share your skillful recipes with the rest of the growing tribe.

In the meantime, keep crushing it!

Have a lovely weekend,
Nathan from Team NGX

Resposta da Nutri-Genetix (NGX)

23/03/2021

Hello Ray,

Thank you for the positive review, it is greatly appreciated. It's great to have you as part of the NGX tribe.

I do apologise for the slight delay in delivering your report. As you mentioned, this has been created through both Royal Mail delays and Covid-19 lab efforts. With that being said, we strive to deliver a 5* customer service to the growing NGX tribe and can ensure you we are working hard to minimize wait times for results.

We are incredibly receptive to feedback, so don't hesitate to reach out to me on Nathan@nutri-genetix.com with how you feel we could better your experience with us.

Have a great day,
Nathan
Team NGX

Resposta da Nutri-Genetix (NGX)

23/03/2021

Hello Matt,

Glad you're enjoying the BodyFuel. Keep crushing it and thank you for your awesome content!

Nathan
Team NGX

Resposta da Nutri-Genetix (NGX)

23/03/2021

Hello Paula,

Thank you for your positive review, keep crushing it.

Nathan
Team NGX

Resposta da Nutri-Genetix (NGX)

11/03/2021

Hello Jma,

Thank you for expressing your concerns and I am very sad to hear about your deficiency! I have explained below the likely reason for this confusing situation, but more importantly please allow my team and I to help you overcome this Vitamin D issue with a chat about how we could change one or two things in your diet. No cost at all - just an hour of your time with Olga, our Head of Nutrigenetic Science. Could you email me at nathan@nutri-genetix.com to arrange?

To explain the difference between the blood test you have taken and the results from your NGX DNA Test, please read on.

When you take a blood test, this will be measuring the quantity of vitamins and minerals within your blood from the nutrition you had consumed prior taking the test itself. Therefore, your blood results will vary on a day-to-day basis depending on what you have consumed over the previous few days.

Our NGX DNA Test examines your genetic ability to use, process, transport or absorb different nutrients. If you get a 'normal' result on your genetic test for a nutrient (e.g. Vitamin D), we recommend that you should consume the recommended guideline amount of that nutrient on a daily basis (e.g. the EU NRV for Vitamin D is 5ug per day). If your genetic test result is not normal, we recommend increasing your daily intake of that nutrient to more than the EU NRV (e.g. to 12ug for Vitamin D).

However, it is important to note that even if your result is 'normal', you could still become deficient in a nutrient if you consume below the recommended daily amount. The best sources of Vitamin D are sunlight, mushrooms, fortified cereals, soy or almond milk, eggs, liver and oily fish.

I hope that helps explain why there may be confusion. Please do email me to arrange a chat with Olga as we would very much like to help. We can also discuss the foods you refer to that are causing bloating as there are other factors to consider as well.

Best wishes,
Nathan
Team NGX

Resposta da Nutri-Genetix (NGX)

22/02/2021

Hello Chika,

Love to hear you're enjoying the NGX BodyFuel. Glad to hear you're crushing it, keep us updated on how you're getting on.

Nathan from Team NGX

Resposta da Nutri-Genetix (NGX)

Actualizada a 28/03/2021

Hi Amy,

Having looked into your cancelled and fraudulent order (which was cancelled due to a misuse of a discount code), you never actually received either a DNA report nor any personalised BodyFuel. And so, we are rather confused by your review.

As a result from our research and the fact you aren’t a current customer - we would ask you to change or delete your review.

Please feel free to reach out to us directly if you’d like to have an actual NGX DNA report and personalised BodyFuel - we would love for you to trial the benefits of NGX.

Team NGX

Resposta da Nutri-Genetix (NGX)

27/01/2021

Hello Kat,

Thank you for your positive review and glad to have you as part of our growing NGX community. We apologise for the delay, these occur through Royal Mail and lab Covid-19 efforts. We are glad you're loving the shakes and hope they are helping crush those goals, even in lockdown.

Team NGX

Resposta da Nutri-Genetix (NGX)

26/01/2021

Hello Neil,

Thank you so much for the great feedback, and we are glad you love the NGX concept. A very warm welcome to the growing community of NGX Heroes and we hope your regular delivery of personalised BodyFuel continues to support you in crushing your goals.

Team NGX

Resposta da Nutri-Genetix (NGX)

26/01/2021

Hello Stuart,

Thank you for the kind words and joining the growing community of NGX Heroes - keep crushing it.

Team NGX

Resposta da Nutri-Genetix (NGX)

26/01/2021

Thank you Marcos, and great to have you as part of the NGX community.

Team NGX.

Resposta da Nutri-Genetix (NGX)

22/01/2021

Hello Charlotte,

Thank you so much for this amazing review, and we are very glad to hear you enjoyed Olga's consultation session and DNA results.

Hugo sends his regards. Customer service is incredibly important to us and we want our NGX Heroes to have the best experience possible, so your comments are greatly appreciated. If you ever need further support, please reach out and we will be more than willing to help.

In the meantime, keep crushing it.

Team NGX

Resposta da Nutri-Genetix (NGX)

22/01/2021

Hello Gill,

Big congratulations to those results, losing over a stone is absolutely amazing within a month - keep crushing it. We love to hear such great progress from our NGX Hero community!

All the best,

Team NGX