Oculus Opiniões 

Support virker faktisk bare ikke. Efter at man åbner en sag og får svar på den, kan den tilsyneladende ikke findes.

Efter at skrive til support om hvordan man finder sin sag, får man den samme besked gang på gang, om at ens anmodning er blevet opdateret, men de nægter at svare på hvor den kan findes.

Bought Oculus Quest 2, and it was working fine for like few short months, but it developed bad light spam as if burned out for some reason, I have sent it back and received a new OQ2 playing around 2 months I experienced exactly the same issue with the "LCDs" burning out again when I complained about that, I sent it back and received 3rd one (non-new but refurbished version), and I would not be angry in any way if it was working good, however, the IPD is so messed up I could not set it up to the point my eyes could see images properly, it seems this VR is not useful to me at all anymore! I enjoyed flying games on my old oculus VRs but OQ2 has high def but playing games on it are simply a nightmare...

I am so frustrated with this company. I received my Oculus as a gift from my son. I enjoyed the Oculus for about six months. Then I received a message when I was using the Alcove ap that they had a new update for this ap. I went ahead and said yes to update. When it was done updating, I was missing four apps I had purchased as well as the $40 dollar credit I had remaining on my account. The app I just updated was one of the missing apps.
It is impossible to get assistance with this. It is impossible to speak with a live person. They keep sending me a link to support for me to open a ticket. When I click on the link, it takes me to a page which gives me the message that I am not authorized to access this page.

Complete garbage company, not to mention that whole you can't unlink your Facebook thing is SUS ASF.

Oculus er blevet købt af Facebook, som nu også er ved at skifte navn til META, og i den forbindelse er min gamle konto hos Oculus blevet sammenflettet med min facebook. Fint nok, hvis bare det virkede!

Når jeg skal logge på Oculus, så beder den mig om at logge på via facebook, men når jeg gør det, så beder den mig at kogge ind på Oculus, hvilket jeg ikke kan.

Alle mine køb af spil er derfor tabt.

Jeg har oprettet en ny konto på facebook, men da den allerede kan se, at jeg har logget ind med en anden tidligere, så vil den ikke give mig lov til at logge ind med den nye konto.

Jeg kan derfor nu ikke bruge mine briller, og kan heller ikke sælge dem, da en ny bruger ikke kan logge ind med sin konto! Jeg kan kun smide dem ud... :-(

Support er umulig, og jeg bliver sendt i ring.

Jeg var engang en super tilfreds kunde, men nu kan jeg ikke bruge mine VR-briller mere, så alle mine penge er tabt og jeg kan IKKE anbefale at købe Oculus VR-briller.

Gav min søn et headset i maj i konfirmationsgave, men nu kan han ikke tilgå hans profil. Vi har skrevet til support flere gange, får et autosvar at der er nyt i vores sag, men hvor ser man svarerne henne.

I bought the Oculus from Best Buy and after a week the left controller quit working. I tried all of the troubleshooting tips and nothing worked. Their online support was awful. They wanted me to return it but it was going to take forever so I declined. I took it back to BB and got a whole new system. After a week the same thing happened with the left controller. I am using the left controller to play win reality baseball and I am constantly using it to swing the bat. I think the controller is just not made to withstand that type of force. I called customer support this time and the same useless information. I’ll be taking it back again tomorrow. I think they have a major sour with their system and are just pretending it doesn’t exist. If you are looking to buy an Oculus I would not recommend it.

They’re not even reading the messages. Started a support ticket for RIGHT controller, and am now getting emails about how they’re sorry my LEFT controller isn’t working. They don’t even, or can’t even read.

I've had various problems with my Facebook account and have approached Meta for support on many occasions before (spanning over the past 24 months with zero support replies and screenshots to prove most). I wish I had known about the risks before forking out £400 for a headset that now just sits in the drawer due to issues with the platform as of July 15th 2022 which blocks me from enjoying the games I purchased.

I can’t even set up my profile in the oculus app. And their customer service is non existent. No 800 number to call- this is hubris.
My brother was excited to send me this, I was excited to get it, but Meta/ Zuckerberg has a lot of stuff to figure out about customer service if this device is to be a success.
I am packing this unit up and sending back to Amazon.
Get a customer service team in place or f off

keine Wirkung, hier werden 2 verschiedene Produkte bewertet, eine pille für die Augen und eine Brille.
ich bewerte die Pille für die Verbesserung der Augen.
Die Kapsel hat nicht gewirkt, Finger weg!!!

I cant believe oculus messed up with their air link because after some months the oculus air link will show 3 dots for me nice job oculus

Håbløs profil-system.
Oculus har ved en fejl slette min konto og dermed ALLE min køb. Så jeg har mistet for omkring 2000,- i spil og apps til min VR briller. Jeg har kun muligheden at oprette en ny profil og dermed bruge flere penge. Det kommer så ALDRIG til at ske, at jeg bruger flere penge på noget fra Oculus, og jeg vil ALDRIG anbefale andre at købe deres produkter. Det er et svindler fortagende og synder folk for deres penge. Deres support fralægger sig ethvert ansvar og virker ligeglade.

RMA'd my device 3 months ago.
No ETA, no information and a generic copy pasted response saying that they are 'looking into this for me', which they have been saying for 3 months.

This honestly feels very illegal and is some of the worst support I have received.

For context, my Oculus proximity sensor broke, which meant that it couldn't detect when you had the device on your face or not - This resulted in the device not 'waking up' when putting the headset on.
You would think this simple issue of a faulty sensor would be a quick fix.

Love what they're doing with their VR headsets, lots of features and updates and the Quest doesn't even cost much.

I see a lot of bad reviews but honestly they’ve been nothing but helpful, returned unit with damaged display and they sent me a replacement pretty much the moment they scanned my return. yodel really dropped the ball collecting my parcel to return but oculus support was there when I needed it most.
Everyone i spoke to was awesome.

Ich habe eine Oculus Meta Quest 2 über Amazon Frankreich erworben. Nach ein paar Monaten war ein Controller defekt. Nach langen E-Mails mit dem Support wurde mir mitgeteilt, dass Deutschland nicht untersützt wird. Somit kam in meinem Fall der Hersteller nicht seiner Garantie Leistung nach. Schade!! Besser keine Produkte von diesem Hersteller kaufen.

Absoulutey horrible customer service. I had my Quest 2 for 2 and 1/2 months when all of a sudden the battery wouldn't charge. I contacted support, sent the headset back expecting new one to be sent a few days after they recieved the damage unit. Almost two months and nothing, just placating emails about supply chain issues and a busy warehouse. Well there are plenty in stock online, send me a new one. I bought a faulty unit, make it right and just send over one that actually works and is not a lemon.

Efter der ved et uheld blev logget ud på brillerne har det ikke været muligt at komme ind igen. Brillerne ber ligepludselig om et mønster der skal forbindes mellem nogle prikker men jeg har aldrig set dem før og kender selvfølgelig heller ikke mønstret. Har skrevet til support 11 gange men får et computersvar som siger at de har registreret min henvendelse... Meget utilfredsstillende.!!!

Typical crappy support. Quest2 bricked itself. Sent it in for replacement. Nearly two months later all I get is "we're investigating it". W-t-f does that even mean?! Oculus, for real, go F yourself.