Oculus Opiniões 

If I could give this ZERO stars, I would.

This is an absolute waste of money - DON’T BUY THIS PILE OF RUBBISH!!

I’ve only had my Oculus Quest 2 for a few months. It worked fine - at the beginning! Now the left controller has stopped working - for no reason!! I haven’t dropped it. I’ve changed the battery but still it won’t work.

I went on YouTube to try and find a solution and was surprised to see it’s a VERY common problem. This is disappointing considering it cost £300!

I sent an email to Customer Services and, guess what? They haven’t bothered to respond. No surprise there - as I’d emailed them months ago because my sister was unable to join Oculus under my affiliate link because the system stated she’d already joined - which she hadn’t because she’d only just bought it and was trying to set it up. I emailed Customer Support for “support” and I didn’t get a response. Obviously all they’re interested in is your money - in my opinion.

Take it from me, DON’T waste £300 on this rubbish!

We took all the care it was needed on this device. One day was working the battery died and next, after charging it wasn't working anymore. Goggles stopped working and the customer service keep sending me automated msg instead of solving the problem or making a decision on the issue. They just ignored our complains.

Same issues as most, promise 12 day replacement, nothing yet 40 days later. In my case I have the delivery confirmation from 4/9, I got the e-mail saying they received the unit 5/5, yup almost a month after they actually received the unit. I have to say that this has been the absolute worst customer service I have experienced in my life. The initial contact was pleasant and seemed efficient, forget about it after that. You can't even find a number to talk to someone directly. I suppose I'll have to start shopping around for a rift or wait for some Apple competition, at least their customer service is not terrible and they actually communicate with their customers.

Absolute trash!!! I bought an Oculus quest 2 and a longer cord so I could plug it into my computer on March 22nd. $457.72. Then went on to buy 4 games $85.51. A total of $543.23 I basically just lit on fire. On 4/11 my FB account was hacked and the hacker proceeded to completely block my account by violating the terms and conditions as me. Oculus Support is no help and Meta Support is no help. There is absolutely no way to contact FB for support once your account is disabled. If you buy one of these be prepared because this same thing happened to 2 of my co-workers after they bought there's. Sure it's cool to have VR as a system it's neat but I'm now out $550 and have a glorified paper weight because I can't do poop with it all because you have to have a FB account to use it. My whole life changed when I got this I was working out and mediating things I thought I'd never do. The VR made it fun and enjoyable. And now I own a $500 fancy paperweight. Make sure if you buy one to set up 2 step Authentication on FB so it hopefully doesn't happen to you. I highly highly suggest looking at something that doesn't require FB login to use. I wasn't originally bothered by it I read the reviews, so it requires FB login no big deal. Lesson learned. I should have listened to all those complaints because now I am one. Also look on Reddit. The only way for you to get your money back is to sue them. So be prepared to take them to small claims court. They try to tell you they can't issue a refund if you've played the game for more than 2 hours but legally as a merchant if you buy the game you own it. If you can't use the game all because THEY require a FB login and you can no longer login to FB that's on them not you.

Its been well over a month i sent my headset back as there was a tiny tiny scratch on the lense

Got told i would get a replacement back in 12 days.

Got no updates. Got nothing

Contacted them mulitple times got told it would be soon.

A month later i still dont have my device back. I was told they dont have any complaints procedures or higher ups i can speak too. I have no idea what's going on or when il get my device back and im proper annoyed ive been lied to so many times.

They have said tbey will send me a replacement when they can which i find ironic as they can ship out a new device the next day direct.

If you buy one of these and you need to send it back prepare for along and silent wait

Very poor customer service
I got the oculus as a gift for all the family at Christmas for us all to take part was a great time until it started to shut down on its own
Took it back to argos and was told to contact oculus for a return code
Done that by email as that's seems to be the only way to get hold of them told them my issue wait for reply told to do some trouble shooting done that 24 email later still no return code what a joke now they are offering me a replacement one that as already had a problem and sent back and refurbished what a joke ask for a manager to phone me with no joy 😡 if I was you I would stay away from this product

THIS IS SO STUPID! I try to get the oculus app on my pc, and it keeps closing out of it. Fix this please!

The thing is I didn't even want the product as I knew Mark would have his fingers in everything turning what could be a decent device into a bad one, so Christmas 2021 I woke up at Christmas and opened my presents from my mother and there it was the Oculus Quest 2 not just that the £500 one and my heart sank knowing my mum had just chucked £500 down the drain, please remove the need to log into Facebook or Meta I don't know w t f it's called at this point it's bad enough knowing Mark owns Oculus you bet he's most probably milking people for there Data as he did with Facebook, just let us use Outlook, GMail anything other than Facebook/Meta the device itself has potential but that part of it is keeping it back it's in the box still, not used it hardly as I just feel uneasy using it for that fact the only other thing I can think of is just wiping the software all together and using something else, the battery is also terrible it's almost like they used the Logo they did for Oculus as it looks like it's a USB C charger and do you know why because it has to be plugged into one to get any decent use for it otherwise you're stuck to a USB to keep it charging as it lasts like half hour, you also need the USB to plug it into a computer to play decent games, there's no excuse either though is there looks at our phones today mAh is really good and so is streaming OC & Console games to your phone yet the Oculus struggle with battery and had bad games ?

There should be a zero star option! Paid for games which never came onto my oculus account. Tried to contact to resolve. Received contact at first from Rafael who said it was being looked in to. Despite 6 weeks passing and countless other chasers for refund, nothing. Thieving company. Don't trust them with your payments.

product does not work with latest Windows - they just say downgrade your PC.
I say go to their competitors and buy something that works

My Son (16 years) worked and saved to buy an Oculus Quest 2 from Amazon in The USA, it was shipped to South Africa, it lasted 6 months and the charging port caught alight and melted. Firstly this product is a safety risk to my son and family it could have set his room on fire. Secondly we have no way of getting it replaced or getting a refund as the cost to ship it back to the USA is expensive, also Oculus support maintains there's no warranty as it was purchased from Amazon, yet it's there product, when he registered the serial number there was no problem. He waited for months idolizing it talking constantly about it all excited, used all his savings to buy this product. Was having loads of fun with it and it caught alight. he could not afford to ship it back, with no way to use, it's $500 Loss. We are very disappointed and disheartened by the cold approach that he was given by Oculus Support as well as Amazon. For us in South Africa $500 is a lot of money.

Literally just threw my oculus in the garbage lost all my purchases somehow , waste of money . I don't want a refund or a new oculus I just know better not to ever purchase anything from Greedy ass mark Zuckerberg

Eigentlich möchte ich keinen Stern vergeben. Habe die Kapseln 4 Monate genommen. Es gibt nicht die geringste Veränderung außer, dass ich mein Geld los bin. Bin leider drauf rein gefallen.

I have been waiting for my refund for more than a month. I have reached out to the support team several times and they keep saying that they're waiting to receive an update from their Logistics team. They keep repeating that their Logistic team is very busy. I don't understand how this is the customer's problem (it's a problem for the company and the Logistic team to deal with).
They don't even have a complaint process in place and just treat my complaint as feedback for the Logistic team!
Oculus Quest 2 is an amazing device but the customer support is very disappointing.
UPDATE - I filed a dispute with PayPal (after waiting for 2 months) and PayPal issued me my refund quickly. Don't waste your time with the support team if you need a refund as they would just play games with you.

Product is good, their support is the worst I've ever dealt with..
Had 2 cases with them, first one lasted 3 months, and I dealt with 6-7 supporters.. The issue should have been caught and fixed by the second contact.. Since it was the info I sent in that contact that eventually solved the issue..

The second case, I started 22. november, and it is still active now 4 months later.. I only get a reply once per month, IF I am lucky.. and it is just standard copy paste responses, that shows they dont even read the case.. So yeah.. waiting a month for a non-answer.. then again wait, for another non-answer.. They are just dragging it on, and hoping I give up..

Never experienced support so bad, that I advice people to not buy a good product.. but guess there's a first time for everything..

Nemt at få byttet en højre controller.
Sendte den til Tjekkiet til tjek og ugen efter havde jeg en ny controller

I have a controller that won't stop drifting. The system is less than 1 months old. Every step of the support is 3-5 days. I'm a week into this and just got notification that shipping labels should be arriving in "3-5 days". So what should have been a "sorry about the controller, let me ship you a replacement." is going to take the better part of a month assuming there is no problems along the way. So I am heading to Best Buy to buy a second machine and swap the controllers and return it. Get yourself a VIVE!!

Jeg er edike rasende. Jeg har spildt 4 næsten 5 XXXXXXX tusind på jeres XXXXX produkt til quest 2 som ikke har de samme spil i oculus appen på mobil som på appen på pc og de spil som kun er på pc kan ikke spilles på quest 2. Grafikken er skarp og pæn i starten nå du starter op men nå man så prøver at få forbindelse til sin computter og appen derpå, bliver grafikken sløret. Steam vr er der også problemer med fordi man kan ikke åbne det op og bruge dem som man kunne i det gamle rift s. At i tænker at opgradere fra rift s til quest 2 er det værste XXXX i nogen sinde har gjort. Rift s fungerede langt bedre på vildt mange måder og i ting end skod qest 2. Jeg har prøvet at ville ha fat i jer så i havde en ærlig chance for at løse problemet men jeres hjemmeside er lige så elendig som jeres skod produkt der lige så godt kunne kyles i kværneren. På jeres side under kontakt support beder i folk om at vælge et produkt, men for XXXXXXX da... man kan jo ikke klikke på noget, hvad XXXXXX skal man så vælge et produkt for ???.. jeg er så rasende over den måde man bliver snydt og ikke har mulighed for at få ordentligt support. Hvis jeg var jer ville jeg lade vær med at bygge flere vr produkter fordi i har tydeligtvis vist at i ikke har styr på det. havde i så bare holdt fast i jeres rift s og så opgraderet den der fra, som for eksempel at jeres rift s kunne vælges tråløst med opladeligt batteri og som det nu var med strøm kabel og ikke fjerner de muligheder man havde i produktet og kalder det for en opgradering. i ser squ da heller ikke at hverken xbox eller playstation laver en ny konsol og så fjerner mange af de goder der var fra de gamle konsoller. Nej de bygger mere på... hvor er det lige i har tabt tråden ??? jeg regner ikke mere med at jeg vil spilde penge på jer igen. Så kan i squ hade mig så meget som i vil

Absolutely incompetent customer support.

After wasting about an hour with a chat representative, I resorted to reddit and found the answer there in the meantime.
For those curious, my question was as to where the locations for a specific game's save files was located, which apparently was too difficult for their ONLY level of tech supporters.

Doe jezelf een lol, koop nooit bij deze club. Support is een draak van een proces, ik wacht nu al maanden op een vervangende controller, en inmiddels negeren ze gewoon alle e-mails. Koop je set bij een verkoper die wel iets geeft om z'n klanten zodat je het supportdrama bij Oculus in ieder geval voorkomt.