Oculus Opiniões 

Contacted customer service for a replacement headset that was under warranty. We sent in the headset right away and we have been waiting for 2 months and nothing. I keep getting excuses and no one knows what's going on. Any time I get a response, they say it'll take 5-7 business days to get another response. There is no number to call and I can only email or chat and no one ever knows anything! I ask to talk to management and they say that's not available. Any suggestions out there!

I ordered a VR headset on Friday 18 Mar for delivery on 22 Mar. On Monday, 21 Mar, it still had not shipped.

Chatted with Oculus customer service on 21 Mar at 1630.

Oculus now says the item was shipped and UPS says it will be delivered today.

I suspect Oculus may have some kind of training or info system issue with their customer service people not being able to provide accurate information.

I was highly anticipating the product but I will not spend a single dollar at this company due to its terrible customer support.

There was an issue with my delivery, a delay is not a problem but Oculus made it a big problem for me by the way they handled it. In essence, it was a simple 10 day delay but their communication and techniques made it so frustrating I will not accept the product on delivery.

I can't handle customer support techniques that stall the conversation, ignoring what I say mixed with some automated messages.

If this already happens during the order period I will not buy from this company, they ruined my experience and I do not want to be part of their ecosystem.

It's exactly the same with facebook business support. They exploit their monopoly and screw you over all the time.

I'm clueless on which VR set to buy now, but it wont be facebook, meta, oculus or anything related to them. Every time I give them another chance they just show its their nature to screw you over. And I'm not keeping what we read about them in the news into account.

Fedt headset, MEN købte Oculus Elite Strap med batteri, som virkede rigtigt godt, indtil den knækkede.
Kontaktede Oculus Support (4 gange med et par måneders mellemrum), men det eneste svar, som kommer tilbage, er et automatsvar, derefter INTET!!!
Så INGEN support på elitestrappen og ca. 1000 kr. smidt ud af vinduet!
Det er en ommer, Oculus!

I seem to go to trustpilot just to vent my spleen at shoddy customer service. This company is no exception. Headset defunct well with guarantee. I think it would be easier to persuade someone to give me their kidney than get a replacement headset. We did get one eventually - but crikey o'riley they put more fences than a ummmm fence company...

account and games gone for no reason other than total incompetence on oculus and facebooks part. don't buy or recommend this. vr is great but please wait until a competitor comes with a better solution.

I am on day 5 of trying to get my 6 day old right controller replaced. I currently have 4 tickets in and all I get is that a dedicated team with get back to me, which they never do. Horrible customer service. Thankfully it’s still under warranty and I can return it. It’s sad too, the few times I was able to use it, I really enjoyed it.

I've always protected my headset against everything.
One day, it just showed 3 loading dots, nothing but that, it just doesn't work.

I had an extremely nice interaction with Salman A. He was fast, efficient, and extremely nice. I wish all goes well for Salman.

I'd like to say thank you to Irene E for the fantastic support she provided.

The issue I was facing has been widely discussed on forums and through YouTube videos, but none of the fixes seemed to work. I contacted the support team and was introduced to Irene who quickly instilled me with confidence that the issue could be fixed. After the logs were sent over Irene quickly came back with a fix which worked.

Thank you Irene!

My Rift S broke down, a burn in the Left Eye LCD occurred.
I opened a ticket, in the beginning the attention was perfect, i send the Goggles for repair, an 8 day wait.
The goggles were not being returned, it became difficult to contact support and the answers become to be automatic and robotic. These 8 days become weeks and then months. I received my Goggles after 3 Months when by law a company is obliged to return a damaged unit under warranty in 15 days. its not only law its reasonable. These companies make millions, don't be fooled, expect a good service, not a delayed, robotic, running away from you, Service.

Suprised they are owned by meta, I thought they would be all about keeping customer happy and safe. They are aware my account has been hacked and won't update the email as you need to jump through too many hoops to do this. Don't bother trying to contact them as they ignore you and give you a robot to talk to until you give up.

My Rifts stopped working a month ago .

The customer service is only available via chat or email and tells me that my problem will be resolved someday. First I went through their process until they asked me for shipping information after I gave them my shipping information they said they did not have the cable in the store.
You cannot talk to anyone or find when they solve issue regarding their possible solution for your problem with their DEFECTIVE headset.
I also asked if they would respond to the European Consumer Center court arbitration, but they ignored the question.

First of all, I would like to thank Mike, Jacie and Micheal from the support team for the great communication and dedication to help me solve my issue!

I have some problems regarding a mistaken refund, I was bothered by having to wait 5 days for the refund, which wasn’t such a problem, but thankfully the Oculus support team helped me with a swift manual refund (courtesy of Mike) and a 10€ store credit addition for the inconvenience! This may seem like a biased post since I got store credit, but even without this bonus, I can still confidently say that the support in itself was a wonderful and easy experience.

This event happened to be on my birthday, so thank you to the Oculus Support Team for making my day!

Much love, David.

This is probably one of the worst customer services I've ever dealt with I have been trying to get a refund on my card for several weeks now and being sent to people after people and the last person I spoke to literally stated in their message saying that they were one of the higher representative in customer service and eventually he message me back saying that he couldnt help me and had to send my ticket to someone else I was clearly double charged I sent all my debit history information and on the history It stated I was charged for beat saber twice with in the sam min grrr I dont understand why these people don't know where to send me it disput cause so would to the department that handle that not several people who are waiting my time I really don't get why they don't have phone.
Customer service line this chat service is not effective what so ever every person keep telling they need to investigate more i just don't understand what the heck the heck there investigating cause I sent my history and it little stated I was double charged and each representative also kept saying to after investigating we can look into ur many possible options huh the only option is to REFUND ME OMG this customer service is horrible

Got a defected RMA Quest headset 3 times and the 3rd was the worst (with a Pixel failure).
Been close to 2 months ever since i contacted the support regarding this matter and till now no answer, no other way of communicating other than chat.
They keep saying "im sorry you should have got an answer" every week and that they expedite it but in relaity they just used washed out words to make you think they care but they dont.
They just ignore you for weeks/months and give you no support after sending you a defected headset!

Worst service i have ever got in my life!!! Someone needs to sue them for breaking their warranty service and not supplying working products and support for paying customers

We have been waiting for over 8 weeks to get a replacement controller for my son. I have emailed and all they do is copy and paste the same reply back. I have asked if they can’t supply a replacement that we have a new one of which apparently “they can’t do” they are the worst customer service department to deal with and would definitely avoid purchasing a quest as this will be a problem for you if anything goes wrong and after reading the reviews faulty products seems to be extremely common? AVOID AVOID AVOID

Absolutely horrible. I updated my paypal account and it's even over 2 weeks I am still unable to add my new account. I was asked to refrain from using chat because every time a chat is initiated a new ticket number gets assigned. I have been waiting over 2 weeks for a resolution, I am beyond upset with the whole situation.

I would give zero stars if possible. Our Oculus stopped tracking a few months after purchasing. The customer service (if you call it that) is only availabel via chat or email and tells me that my problem will be resolved someday. That's the best they can do. Unreal. You cannot talk to anyone or find out any information regarding their possible solution for your problem with their DEFECTIVE headset.

If I could give a zero rating I honestly would. Things happen I understand that with technology. So when we had an issue with our Oculus I reached out to Customer support. The absolute worst experience. Sent it in only to receive it back still broken and not able to use they are terrible to try and get help from.