I ordered a sweater at the beginning of September and it never shipped. Despite multiple attempts at emailing and phone calls I never received any response. When I commented that on their socials in t... Ver mais
A empresa respondeu
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I ordered a sweater at the beginning of September and it never shipped. Despite multiple attempts at emailing and phone calls I never received any response. When I commented that on their socials in t... Ver mais
A empresa respondeu
I bought the fine Lambswool Brant Wrap in Silver already having another in the burnt orange colour. They are both so soft and warm as scarves but are soft and fine enough to be worn as wraps across th... Ver mais
Having a slight problem with an item ordered online, Kate ensured a replacement was sent out that same day, despite myself not having returned the original at that time. It was also the last posting d... Ver mais
I visited the new store in Flookburgh on my way to Holker Hall, it’s fabulous Although I was sad to see the move away from Ulverston I could see why this works I purchased a pink cashmere scarf as... Ver mais
We are a British knitwear design studio based in Cumbria. Working with British mills to produce items of quality and longevity.
Casson Street, LA12 7JQ, Ulverston, Reino Unido
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Respondeu a 50% das suas opiniões negativas
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A really lovely jumper. Soft and warm, perfect for autumn.
Beautiful wrap cardigan, which looks and feels wonderful. So pleased with it that I have ordered in another colour and these will get lots of wear over the cold winter months!
Thank you Oubas … your products are excellent!
I was delighted to get the rust jumper in the sale. The wool has a lovely fleck. I'm especially pleased that it is a weight which is warmer than average but without looking like a thick heavy jumper. Not sure what size it actually is as the website said small and the invoice said extra small. There is no size label on the jumper. It measures 20 inches across the chest ( 40 inches diameter) As I measure 34 inches it is a comfortable fit. Sleeves are just about long enough for me ( I'm just under 5'5").
Beautiful knitwear, beautiful people, beautiful local business - there is nothing not to like about Oubas.
Another fantastic treat to add to my little Oubas collection - bring on the colder months!
I bought a jumper for my partner and he is thrilled - it fits perfectly and looks ad feels fantastic.
Shocking! try to support small business but this has gone beyond being understanding.
No acknowledgement of order had to email.
Was told various versions of why my delivery was not being sent almost 3 weeks it
eventually arrived and product was obviously a 2nd with faults .Again no response to emails . Now I am angry. Very shabby and frustrating service
Will be voicing this on Instagram
customer service no mater how small a business is , is a major component in sucess

Resposta da OUBAS
This was the first time I had ordered from Oubas, a completely unknown company to me so there was an anxious moment when payment was taken at the moment of ordering, I’m used to payment being taken when my items are dispatched. The Oubas website says to allow some time for the order to be prepared. After some time & no further contact from Oubas, I decided to email Oubas customer service to ask about the order, there was no reply so I checked out the Facebook page & left a message, an automated message was sent saying they were away & would get back to me in due course. Eventually I received an email letting me know the item was being knitted & made up & that I would be informed when it as posted, I wasn’t aware that the item was made to order. The Cardigan duly arrived & it is so soft & comfortable to wear but as it was the most I’ve ever spent on a piece of knit wear & was a special treat, over all I think that the experience was marred by somewhat indifferent customer service. Customer relations is such an important component of running any business.

Resposta da OUBAS
I am currently awaiting the arrival of an item purchased from Oubas so cannot comment on quality , however based on past experienced i can remotely guarantee perfection on every area of the product experience .
Beautiful good quality knitwear in soft natural colours
My wrap is beautiful. So soft and a lovely silvery colour which will blend with anything. The wrap drapes beautifully. This is my second one bought to go with a wedding outfit.
Overall good experience on purchasing my two scarf.
Will buy again if made in different colours, and will check for new products from this seller.
Thank you
Beautiful knitwear! Fantastic company with brilliant ethics.
Very high quality item, beautiful designs, will last for years!
So pleased with your products.
So nice to have a personal touch, with such a good service.
Would like to be alerted when products go on sale.
Thank you
Yolanda Jones
Beautiful cardigan! Colour, fit and quality were all as described. Sustainable packaging and no problems with the delivery.
I knew I wanted to own some Oubas pieces a long time ago. I finally got round to it. I have worn something Oubas every day since. Finally the idea of a capsule wardrobe makes sense. Beyond fast fashion is style, elegance and a clear conscience and I am not sure anyone lives breaths and makes that ethos better than Oubas.
Beautiful dress. I have only worn it once but received several compliments . It is very comfortable to wear and is excellent quality. The colour is stunning .
Service was excellent. Item arrived proptly and nicely packed with a personal thankyou which I appreciated.
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