OUBAS Opiniões 

399
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I ordered a sweater at the beginning of September and it never shipped. Despite multiple attempts at emailing and phone calls I never received any response. When I commented that on their socials in t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I bought the fine Lambswool Brant Wrap in Silver already having another in the burnt orange colour. They are both so soft and warm as scarves but are soft and fine enough to be worn as wraps across th... Ver mais

Classificada 5 em 5 estrelas

Having a slight problem with an item ordered online, Kate ensured a replacement was sent out that same day, despite myself not having returned the original at that time. It was also the last posting d... Ver mais

Classificada 5 em 5 estrelas

I visited the new store in Flookburgh on my way to Holker Hall, it’s fabulous Although I was sad to see the move away from Ulverston I could see why this works I purchased a pink cashmere scarf as... Ver mais

Informações sobre a empresa

  1. Loja de roupa

Informação fornecida por diversas fontes externas

We are a British knitwear design studio based in Cumbria. Working with British mills to produce items of quality and longevity.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

399 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(399)

24 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Beautiful wrap cardigan

Beautiful wrap cardigan, which looks and feels wonderful. So pleased with it that I have ordered in another colour and these will get lots of wear over the cold winter months!

Thank you Oubas … your products are excellent!

22 de setembro de 2022
Classificada 5 em 5 estrelas

Very pleased with jumper

I was delighted to get the rust jumper in the sale. The wool has a lovely fleck. I'm especially pleased that it is a weight which is warmer than average but without looking like a thick heavy jumper. Not sure what size it actually is as the website said small and the invoice said extra small. There is no size label on the jumper. It measures 20 inches across the chest ( 40 inches diameter) As I measure 34 inches it is a comfortable fit. Sleeves are just about long enough for me ( I'm just under 5'5").

21 de setembro de 2022
Classificada 5 em 5 estrelas

Beautiful knitwear

Beautiful knitwear, beautiful people, beautiful local business - there is nothing not to like about Oubas.
Another fantastic treat to add to my little Oubas collection - bring on the colder months!
I bought a jumper for my partner and he is thrilled - it fits perfectly and looks ad feels fantastic.

7 de setembro de 2022
Classificada 1 em 5 estrelas

Shabby frustrating customer service faulty item…

Shocking! try to support small business but this has gone beyond being understanding.
No acknowledgement of order had to email.
Was told various versions of why my delivery was not being sent almost 3 weeks it
eventually arrived and product was obviously a 2nd with faults .Again no response to emails . Now I am angry. Very shabby and frustrating service
Will be voicing this on Instagram
customer service no mater how small a business is , is a major component in sucess

2 de agosto de 2022
logótipo da OUBAS

Resposta da OUBAS

Dear Eliz,

Apologies that you have been moved to write this review.

We were in touch during your order process to let you know at each stage what was happening. All our orders have an order confirmation which lets you know it has gone through successfully. I emailed additionally to let you know know when it would be despatched and we amended your address due to you moving houses whilst we were preparing your order.

We take on board all your comments and feedback, and will replace this item for you, as it seems there was a small error in the was the stitches are structured on one side. This is important feedback for us as this style is new for us.

Kind regards,
Kate

Classificada 1 em 5 estrelas

Anxious customer experience

This was the first time I had ordered from Oubas, a completely unknown company to me so there was an anxious moment when payment was taken at the moment of ordering, I’m used to payment being taken when my items are dispatched. The Oubas website says to allow some time for the order to be prepared. After some time & no further contact from Oubas, I decided to email Oubas customer service to ask about the order, there was no reply so I checked out the Facebook page & left a message, an automated message was sent saying they were away & would get back to me in due course. Eventually I received an email letting me know the item was being knitted & made up & that I would be informed when it as posted, I wasn’t aware that the item was made to order. The Cardigan duly arrived & it is so soft & comfortable to wear but as it was the most I’ve ever spent on a piece of knit wear & was a special treat, over all I think that the experience was marred by somewhat indifferent customer service. Customer relations is such an important component of running any business.

17 de julho de 2022
logótipo da OUBAS

Resposta da OUBAS

Dear Janette,

We apologise - over the time of you ordering and contacting us we had closed over a long weekend for a family wedding, and so it was an unusual delay in our response.

Our website explains how our items are made to order, and each product page also gives this information and also a lead time of 7-10 days. Your order was made and shipped to you within this time; I'm sorry that this information was not picked up by you. As we are a micro business, our production takes time.

I'm really glad that you are loving the cardigan and are impressed with it's comfort and style.

Thank you for your comments and we will take them on board to ensure this miss in communication doesn't happen.

Thank you.

Classificada 5 em 5 estrelas

I am currently awaiting the arrival of…

I am currently awaiting the arrival of an item purchased from Oubas so cannot comment on quality , however based on past experienced i can remotely guarantee perfection on every area of the product experience .

28 de junho de 2022
Classificada 5 em 5 estrelas

My wrap is beautiful

My wrap is beautiful. So soft and a lovely silvery colour which will blend with anything. The wrap drapes beautifully. This is my second one bought to go with a wedding outfit.

15 de junho de 2022
Classificada 5 em 5 estrelas

Beautiful knitwear

Beautiful knitwear! Fantastic company with brilliant ethics.
Very high quality item, beautiful designs, will last for years!

3 de maio de 2022
Classificada 5 em 5 estrelas

Beautiful cardigan

Beautiful cardigan! Colour, fit and quality were all as described. Sustainable packaging and no problems with the delivery.

18 de abril de 2022
Classificada 5 em 5 estrelas

Forever Style and a Clear Conscience

I knew I wanted to own some Oubas pieces a long time ago. I finally got round to it. I have worn something Oubas every day since. Finally the idea of a capsule wardrobe makes sense. Beyond fast fashion is style, elegance and a clear conscience and I am not sure anyone lives breaths and makes that ethos better than Oubas.

17 de abril de 2022
Classificada 5 em 5 estrelas

Beautiful dress

Beautiful dress. I have only worn it once but received several compliments . It is very comfortable to wear and is excellent quality. The colour is stunning .

8 de abril de 2022

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