I ordered a computer case for a good discount (over 50%). They confirmed the order and took my money. They then wrote a further email saying: "Unfortunately, due to a website pricing error caused b... Ver mais
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Leia as opiniões dos outros
Ordered Argyle jacket which was received within the expected time. Had some small issues with the stitching and was offered a replacement. However I declined and requested a refund. This was agreed an... Ver mais
A empresa respondeu
I hadn’t used outdoorGB before but they had the items I was looking for, ordering and delivery process all worked well and was quick. There was a small issue with one of the items I received, so I ema... Ver mais
A empresa respondeu
Excellent experience - bought a Musto jacket that was half the price on this website compare to others. Bargain. Signed up to Newsletter and immediately received free postage as well. Arrived within 2... Ver mais
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupa desportiva
- Loja de artigos para acampamento
- Loja de roupa
- Loja de artigos para desportos ao ar livre
- Loja de artigos de corrida
Escrito pela empresa
Dedicated to getting you outdoors. We are an independent online retailer offering an outstanding range of high-performance outdoor clothing, footwear, equipment and supplies from top brands such as Berghaus, Salomon, Merrell plus many more. We share your passion for the outdoors and that's why if you're planning a hike or camping adventure, whatever the season, we can keep you warm, dry and ready for the elements! With fantastic prices and free UK delivery on many items, there's nothing stopping you from kitting yourself out ready for your next epic adventure.
Informações de contacto
2-4 Bentley Way, NN11 8QH, Daventry, Reino Unido
- 01604 266 300
- sales@outdoorgb.com
- www.outdoorgb.com
4,2
Bom
17 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant product
Brilliant product. Great wee grinder - small but powerful. Regular updates on delivery too
20 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Looks great. Not yet used.
18 de abril de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Dishonest company - avoid
Ordered a cycle helmet which didn’t fit. Returned it in its original packaging but was told by outdoorGB that due to me packaging it incorrectly it was damaged and they couldn’t give me a refund. There had been no instructions that it had to go in the box a particular way round and on receiving it back it has the tiniest scuff on it. Like many others on here it appears to me that outdoorGB are dishonestly refusing to give customers refund. Seems to be happening too often to be a coincidence. Avoid this company at all costs
21 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good afternoon. Thank you for your feedback and review. We process hundreds of refunds daily, as outlined in our communications with you, and it is essential for us to be able to restock items. Unfortunately, the item was returned in a damaged condition and could not be restocked. The damage was attributed to inadequate packaging. It is the responsibility of the sender to ensure that items are properly protected during transit. regards Outdoorgb
Super quick delivery
Super quick delivery, and a great price for the fleece in their sale. Highly recommend this firm.
18 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
I purchased a Berghaus Deluge Pro 2.0…
I purchased a Berghaus Deluge Pro 2.0 Jacket and Paclite Gore-Tex Overtrousers from OutdoorGB (total: £148.43). While the products themselves are good, my experience with customer service was extremely frustrating.
The jacket took ages to be repaired with no updates provided during the wait — I had to chase them myself. I accidentally returned both items when only the trousers were supposed to go back, and instead of helping to resolve this smoothly, the company started trying to charge me extra return postage. I even offered a reasonable solution: have Berghaus return the repaired jacket to them, then send both items back to me in one parcel. But instead, I was met with policy talk and zero flexibility.
Their customer service hours are from 11am to 2pm, which is almost useless for anyone who works a standard job — most companies offer phone support between 9 and 5. I tried calling multiple times and found it incredibly inconvenient.
For a business selling high-end outdoor gear with strong margins, I expected much better service and a more customer-focused approach. Sadly, I can’t recommend OutdoorGB after this experience.
18 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good afternoon. Thank you for your review and feedback. This was the response from the Customer service team offering the option to hold the item until the repair is completed . We appreciate your input and are committed to providing solutions for the return of the item. Regarding the items, they were not supplied as a pair. In cases where they are, our policy is to address the issue with the faulty item only, rather than both. As a small family-owned business, we currently face limitations in covering additional shipping costs for returning the item. Alternatively, we can hold the item onsite in case Berghaus repairs the other item, and we can then ship them both at no additional cost. If we receive credit for the item, you will be responsible for the postage. We hope you understand that the error was not on our part. Our customer service operating hours are displayed on our website, with live chat and email support available from 9:00 am to 5:00 pm. We also offer support through Instagram and Facebook, providing multiple options for customer assistance. We strive to balance our commercial responsibilities with exceptional customer service. We have collected the faulty item at no charge, sent it to the supplier, and will cover the cost of returning the repaired item. However, the cost of shipping the item returned in error is a challenge for a small business in the current trading environment. Kind regards Outdoorgb
Quality item and service
I was offered free delivery and item came 2 days after ordering. Item is great quality and was offered at a great price, cheaper than anywhere else I could find.
Not the first time I’ve used OutdoorGB, and I will have no hesitation in purchasing from them again.
17 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
The vest is like picture
The vest looks like the picture, but it took 11 days to arrive. It's crazy to wait that long when you pay for delivery that’s supposed to take 3–4 days. I’ll never buy from them again — though I doubt my dissatisfaction makes any difference to them.
12 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good morning. Thank you so much for taking the time to share your review and feedback with us. We sincerely apologise for the delay in delivering your parcel. We understand how important it is for you to receive your order on time. Some of our items are displayed as available to order with an extended lead time, which means we need to source the item directly from the supplier to fulfil your order. This practice allows us to offer a wider selection of products to our valued customers like you. Please share your order number with us so we can provide a more detailed response tailored to your order experience. We truly appreciate your patience and understanding. Kind regards Outdoorgb.
Excellent backpack
Excellent backpack, good size and very well made, looks strong and sturdy.
12 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Terrible refund process
I bought a water bottle but had to return it as it wasn't what I wanted. They received the bottle on 22nd May and said my refund would be processed in about 5 to 10 days. However,despite giving themselves that extraordinary length of time, it took until 10 June and about four emails, including a threat to take them to a small claims court, to actually receive it. And despite all the inconvenience, they reduced the refund by the postage amount. Not a good customer experience and I won't be buying from them again.
10 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Thank you for your review and feedback. We kindly request that you provide your order number so we can offer a detailed response to your review. Currently, we are processing some of our refunds manually due to an ongoing system issue, which may have resulted in an oversight due to human error. We do offer a more economical return service option, which is payable by the customer, and the deduction will only be made if we have provided our services to return the item. Please rest assured that we will not deduct any funds unless you have explicitly agreed to this. Kind regards outdoorgb
The whole process was easy
The whole process was easy. Good communication throughout.
I was kept informed and timelines kept throughout the process. The staff were very positive and supportive throughout.
1 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Purchased a jacket
Purchased a jacket, when it arrived I found it was too big.
I immediately contacted the retailer and asked for a replacement, next size down.
Repacked and sent original back on the same day.
The company have refused the process of a replacement, accusing me of causing a contamination of the jacket, a small mark on one of the sleeves.
I contacted them to refute their allegation.
After their investigation, contact with jack wolfskin who, confirmed the jacket did not have mark on the sleeve.
They again blamed me of causing the mark on the sleeve.
I unpacked the jacket and tried it on and immediately repackaged it.
They have blatantly accused me of being dishonest.
Thank you outdoorGB!!
5 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good afternoon.Thank you for reaching out and sharing your experience with us. I truly empathise with the frustration this situation has caused, especially after your prompt action to return the jacket. We strive to ensure a fair assessment of returns, which involves checking the batches of items we have in stock and verifying that the item was not previously restocked if we have issues with the product returned. We understand that you only removed the jacket from its packaging to try it on. Our returns terms and conditions state the following: We offer a 31-day returns period provided products are returned in the original condition that you received them, including all labels, tags, and packaging intact. We recognise that this is not the outcome you hoped for, and we sincerely regret any disappointment this may cause. Unfortunately, we need to be able to restock and resell the item, which is not possible with the mark on the sleeve. We appreciate your understanding and are here to assist you further if needed. Kind regards Outdoorgb
Excellent and Considerate Service
Outdoor GB provided an efficient and obliging service from the time the order was received to delivery. The attached invoice was precise and concise with regard to the return of items if needed.
5 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Afternoon. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Nope.
If you want an item, that the seller actually has in stock, and you want it delivered within the stated time, then shop elsewhere. As with all the other bad reviews on here, I'm sure there will be a unhelpful excuse, instead of an acknowledgement that they offer a poor service. It's now 8 days since I placed my order, only just been dispatched. Just rubbish, no excuses. Do better. Order number OGB12645428
4 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good morning. Could you kindly provide your order number so that we may assist you further?
Amazing service
Amazing service - first off an item I bought failed on first use and they replied to my email asking for a replacement within 10 minutes giving me a returns label. Then... a total fiasco with my return meant that I sent them the completely wrong parcel - a pair of super expensive running shoes meant to go to a different store. Again, they replied so quickly (after I spent 40 mins in a queue to Royal Mail... and emailed Royal Mail with no response as yet) saying they'd received the parcel and they would send them back to me. I'm so relieved - had no idea if they would be able to find them. Super impressed with their efficiency which is all the more remarkable given how inefficient certain places seem to be.
4 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Avoid this company like the plague
Avoid this company like the plague.
Selling products that they do not have despite them being advertised as being in stock. Subsequently unable to obtain the products from their suppliers.
Wasted time, poor customer service and still left without products despite them taking the money.
Truly awful.
3 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good morning. We truly appreciate your feedback and review. We deeply regret that we were unable to supply the item you ordered and sincerely apologise for any inconvenience this may have caused you. We understand how frustrating this must be, especially when the items were showing as in stock from our suppliers at the time of your order. Stock availability can change quickly, particularly as we approach the peak season for the items you ordered, and we are committed to improving this process to better serve you in the future. Kind regards Outdoorgb.
Wrong Product Received
I ordered a jacket using their website, with my mum by my side ensuring that the correct jacket was ordered.
We ordered the Musto Snug Blouson 2.0 jacket and the money for this jacket was taken. We then noticed on the order confirmation is stated Musto Snug Shell, but we just assumed it was the same jacket but a different name for the order confirmation.
Low and behold, wrong jacket arrived. We contacted them to be told they didn't stock the Blouson 2.0, when the link was sent to correct them that they did, they apologised and said "they didn't realise" but we must have ordered the wrong jacket.
We requested to exchange, but apparently this is not a service they offer. We would have to create another order, pay for the postage for that, AND pay to return the wrong jacket- so pay for postage a total of 3 times.
Their customer service has been less than helpful, and I wouldn't recommend using this company at all. Had it just been myself, I could have put this down to my error, but for two of us to check, and double check, and it still to be "wrong" and for them to say they didn't even stock the alternative (when in actual fact they do!), I know this isn't my error.
2 de junho de 2025
Opinião espontânea
Resposta da OutdoorGB
Good morning. Thank you for your review and feedback. Unfortunately, we do not offer exchanges for different items due to variations in pricing. This policy is clearly stated on our website: If you wish to exchange for a different product or if the item value is below £40, please return your order for a refund and place a new order for the desired item. For items valued over £40, you may contact us at sales@extremegb.com to receive a complimentary returns link. Please note that the Musto Blouson 2.0 and Musto Snug shell are entirely different products, which suggests that an incorrect item may have been added to your basket. Upon placing an order, we send a confirmation email to allow customers to verify that all order details are accurate. This email also includes an image of the ordered product. We process thousands of orders daily, and our system does not alter the items in customers' baskets. Kind regards Outdoorgb.
The parcel arrived quite quickly
The parcel arrived quite quickly, but on condition that the product I needed was in stock! So guys, before ordering, ask the store support about the availability of the product you are interested in. My order arrived exactly as I ordered: the model of trousers, color and size. The support works quite quickly and helps in case of problems. I recommend!
28 de maio de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Great customer service
Royal mail 24 system arrived nearly a week late. No fault to Outdoors GB but the guys at Outdoors GB were great at chasing it down and keeping in touch, following it through to delivery. Nice customer service. Would 100% use Outdoor GB again.
28 de maio de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Absolutely amazing service.
23 de maio de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Morning. Thank you for the feedback and great review, we are delighted that you are happy with the service.
Kind regards Outdoorgb
Defective sunglasses. Still awaiting a resolution...
Purchased a pair of sunglasses which were defective. Unable to get any response by email. Very disappointing.
11 de maio de 2025
Opinião espontânea
Resposta da OutdoorGB
Good Morning. Thank you so much for taking the time to provide your review and feedback. We truly appreciate it. Our email address is sales@extremegb.com, and we also offer live chat and telephone support. If you choose any of these methods to reach out, our team will be more than happy to assist you with any questions or concerns you may have. We strive to respond to emails within an hour and ensure all emails are addressed daily. Could you please confirm the email address you are trying to reach us on? We want to make sure we connect with you as soon as possible. Kind regards Outdoorgb.
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