I bought 4 pillows. 2 are perfect for me but my daughter would prefer softer. The packaging was beautiful and the sachet has such a soothing scent that fills the room. Best sleep in 6 years!! Orderin... Ver mais
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Leia as opiniões dos outros
The BEST pillows! No matter what your pillow preference may be, Pacific Coast Feather has it. The quality is OUTSTANDING. Absolutely worth the cost. Easy to order and shipping is fast. I highly recom... Ver mais
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Something i did not order was received and customer support needs pictures of the box with no resolution proposed. I also think they are based internationally so one email exchange per day. I’m not ex... Ver mais
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The pillow I ordered is well made and very comfortable…soft but not too soft. It came packaged extremely nice. All these points gives me much confidence in this product and the company. I appreciate s... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Best down comforters, pillows, feather beds and hotel bedding from Pacific Coast Bedding.
Informações de contacto
8 The Green, Ste A, 19901, Dover, Estados Unidos da América
- (949)337-0675
- service@pacificcoast.com
- www.pacificcoast.com
4,1
Bom
96 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 94% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Purchased a winter weight comforter…
Purchased a winter weight comforter because I loved my summer weight one so much. It's fantastic. Soft and warm and perfect.
8 de outubro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Welcome back, Benjamin! We’re delighted you’re enjoying the softness and warmth of your winter comforter after loving the summer one. Thank you for your continued support.
My comforter arrived beautifully…
My comforter arrived beautifully packaged and is EXACTLY what i was looking for!!
8 de outubro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Thank you, Jenny! We’re delighted the comforter is exactly what you were looking for, and it’s lovely to hear you appreciated the packaging too.
A trusted supplier of my pillows for 15…
A trusted supplier of my pillows for 15 years
7 de outubro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Thank you, MorrisLarry! Your trust over the past 15 years means so much. We’re grateful you continue to choose Pacific Coast for your pillows.
I spend the night in las vagus before…
I spend the night in las vagus before the raiders-chiefs football game. I slept so beautifully on these pillows, l ordered them immediately.
7 de outubro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Thank you, Fay! We’re delighted that a comfortable night during your Las Vegas trip led you to our pillows. We appreciate you sharing the story.
I never received my pillow
I never received my pillow. I’m still waiting for it.
30 de setembro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Hi Julie, we’re sorry for the uncertainty and frustration you described while waiting for your pillow. We understand how disappointing it is when you cannot get a clear answer about a purchase you were looking forward to.
If the delivery issue is still unresolved, please reply to your existing email thread at service@pacificcoast.com with your order reference and let us know what is still outstanding. Customer Care can review the latest delivery information alongside your earlier messages and explain the next steps. If a parcel was recorded as delivered but did not reach you, please tell the team so that distinction can be investigated.
Thank you for the opportunity to clarify the situation and help.
Pacific Coast Customer Care
10/10
There was a small hiccup in my order but when I contacted customer service they responded quickly, were very respectful, and shipped out 2 replacement pillows free of charge. The pillows themselves are great quality and feel very comfortable
29 de setembro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
We’re sorry for the initial order hiccup, Justin, and glad to hear the support was helpful. Thank you for your kind feedback about the pillows and service.
I never got my pillows
I never got my pillows. Box was completely opened up in arrival. I camt get ahold of anyone in customer service. I emailed 5 times now.
28 de setembro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Hi Kathy, we’re very sorry the box arrived open and that you did not receive your pillows. Having to send five emails without getting the help you need makes an already upsetting situation worse.
Please reply to your existing email thread with your order number if it is not already there, so Customer Care can review your previous messages together. If you still have the packaging, please keep it and include any photos of the open box and shipping label that you have not already sent. These can help establish what arrived and support a carrier investigation. We understand that you cannot provide photos of pillows you did not receive.
Our team can then assess the missing items and explain the available resolution. The contact address is service@pacificcoast.com. We’re sorry for both the delivery problem and the difficulty getting assistance.
Pacific Coast Customer Care
Excellent quality
3 de outubro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Thank you, Vic! We’re pleased you’re happy with the quality of your purchase and appreciate you taking a moment to share your feedback with us.
Resposta da PACIFIC COAST FEATHER HOME INC
Thank you, Janet! We’re delighted you love the pillows and are thinking of adding more. We appreciate your enthusiasm and your support for Pacific Coast.
I have not received my order #10071
3 de outubro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Hi Kathy, we’re sorry your order experience has left you frustrated. Thank you for sharing your concern and providing an order reference in your review.
If the delivery issue or its resolution is still outstanding, please continue in your existing email thread at service@pacificcoast.com and tell Customer Care what remains unresolved. The team can review the current order information and previous correspondence together, clarify the position, and explain whether anything further is needed from you. We do not want to give you outdated instructions or ask you to repeat steps already completed.
For your privacy, please keep personal and payment details out of this public thread. We appreciate the opportunity to help bring clarity to your experience.
Pacific Coast Customer Care
Excellent pillows
Excellent pillows! I am definitely thinking about splurging and buy the premium.
3 de outubro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Thanks, JC! We're delighted you're enjoying the pillows. If you'd like to compare the premium options, our team at service@pacificcoast.com can help you consider the different models based on your preferred feel, size, and usual sleeping position.
Nice comfortable pillows
Nice comfortable pillows. Very quick delivery in a small package. Pillows 'inflate' after opening the vacuum package.
21 de setembro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Thank you for sharing your experience! We're glad your pillows arrived quickly and feel comfortable after unpacking. Wishing you many cozy nights ahead.
You will not be disappointed!
The site is easy to navigate, the item shipped pretty fast with shipping updates. When I received the item it was packaged very nicely , which I appreciated. Initially I had never heard of Pacific Coast and found them in search of hotel style pillows and I'm glad I found them!
24 de setembro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Welcome to Pacific Coast, LaMecia! We're delighted your search for hotel-style pillows brought you here and that ordering, delivery, and packaging made a good first impression.
It was fast delivery
It was fast delivery, the pillows were packaged in such a pretty way and they are so comfortable! Would/will buy from Pacific Coast Feather Home again.
24 de setembro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Thank you, Christina! It's lovely to hear that the delivery, packaging, and comfort all made you happy. We'd be delighted to welcome you back whenever you're ready.
Love our pillows!
30 de setembro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
That's wonderful to hear, Holly! Thank you for choosing Pacific Coast and taking a moment to share your love for the pillows.
Resposta da PACIFIC COAST FEATHER HOME INC
Hi Carol, we're sorry this pillow wasn't the right fit for you. If you have any remaining questions about your return, please reply to your existing conversation at service@pacificcoast.com so Customer Care can clarify the current position without asking you to start the process again.
Resposta da PACIFIC COAST FEATHER HOME INC
Hi Glenda, we’re sorry the pillows feel too hard and lumpy. A pillow should be comfortable to rest on, and we understand why an uneven feel would be disappointing.
The level of support depends on the particular pillow’s fill and construction, but we would not want to dismiss the lumpiness you describe as simply a matter of preference. Please email service@pacificcoast.com with your order number and the pillow name shown on your order or label. A brief description of where you feel the lumps, and any useful photos, will help Customer Care check the model and assess whether there may be a product issue.
The team can also discuss a more suitable comfort option or the return process, where eligible. Please contact us before washing or returning the pillows so we can provide the appropriate guidance.
Pacific Coast Customer Care
The pillow was not as firm as I had…
The pillow was not as firm as I had been hoping. Yes, down pillows CAN be firm. This one was not, even though it said it was in the description.
They are getting a high star rating because returning the pillow was an easy process. 1. I emailed them my issue. 2. They sent me a prepaid return label. 3. I used the box and packaging the pillow came with, and sent it on its way. I still haven’t received my refund, but I’m sure it will show up soon.
30 de setembro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Thank you for your thoughtful feedback, Macromika. We're sorry the pillow felt softer than expected, and we're glad the return process was straightforward. If any questions remain about the return or refund, please continue your existing conversation at service@pacificcoast.com so the team can clarify.
I am still waiting two months for the…
I am still waiting two months for the pillow that I ordered. It still has not arrived.
21 de setembro de 2026
Resposta da PACIFIC COAST FEATHER HOME INC
Hi Janice, we’re very sorry to read that you have been waiting so long for your pillow. The two-month wait you describe is understandably upsetting, and you deserve a clear explanation of the order’s status.
Please email service@pacificcoast.com with your order number, or reply to any existing correspondence about the order. Customer Care can check the original order date, any dispatch or stock-related updates, and the carrier record to establish what has caused the delay. We do not want to assume the cause or promise an arrival date before those details are checked.
If the order cannot be delivered as expected, the team can explain the available options based on its actual status. Thank you for giving us the chance to look into this properly.
Pacific Coast Customer Care
Resposta da PACIFIC COAST FEATHER HOME INC
Hi Leo, thank you for your kind comment about the appearance of the pillows. We’re sorry the feel is not as dense or supportive as you had hoped. A pillow can look right and still be the wrong match for the way you sleep.
Pacific Coast pillows come in different fills and constructions, so we would like to identify your model before suggesting an alternative. Please email service@pacificcoast.com with your order number, pillow size, and whether you prefer a fuller, firmer feel or more consistent support. Your usual sleeping position can also help the team understand what you are looking for.
Customer Care can then compare the relevant product details with your preferences and discuss a suitable option or an eligible return. We appreciate the chance to help you find a better fit.
Pacific Coast Customer Care
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