Kathryn at Panache was fantastic in assisting us booking our Antarctica cruise. She had been herself and passed on her knowledge. She also gave a fantastic price. First time of using panache and won... Ver mais
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Leia as opiniões dos outros
Susan at Panache Cruises has been extremely helpful with the planning of our extended families Mediterranean cruise. She has compared deals and put forward several detailed quotes for our consideratio... Ver mais
We just completed the first cruise we booked with Nikki Chitwood and we have already booked two more. On the cruise we completed, we had a change in plans after booking and she provided suggestions o... Ver mais
I have just booked a cruise to the Arctic Circle and Wendy Mulholland, our Cruise Connoisseur could not have been more helpful. An existing cruise deposit was cancelled and refunded within a couple of... Ver mais
Informações sobre a empresa
Escrito pela empresa
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Informações de contacto
Strawberry Fields, PR7 1PS, Chorley, Reino Unido
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 37% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First class Setvice
Excellent rapport with Joanne will definitely book for future cruises. Very competitive pricing.
Booked a Med cruise on Explora with…
Booked a Med cruise on Explora with Panache. Super Easy to book and very helpful Rep: Joe Hawkins
My first cruise
My first cruise and Nicola and Panache couldn't have been more helpful and patient. Nicola was very knowledgeable and patiently and expertly guided me every step of the way. Thank you Nicola, and Panache.
Extremely helpful
Extremely helpful, efficient and friendly service.
Highly recommended
Sadly my experience was far from good…
Sadly my experience was far from good for our holiday taken this May. Panache were given a £4000+ discount from Windstar of which none was passed on to us even though we had booked 2.5yrs ago. Not even given the 5% due as our 2nd cruise with Windstar. Even though quote was given 2.5yrs ago constantly asked for more money. We had to save very hard for this once in a lifetime cruise but that didn't seem to matter. The Sales Manager did not even have the courtesy to speak with me on the telephone, only by email. He even said that normally they would make more profit from us! Absolutely disgusted. Could not cancel the holiday as still would have lost our £2000+ deposit. We do not have pots of money to dip into, those who do maybe don't notice these things. To make it worse, we tried to book a holiday with Windstar this year, forced to go through Panache and then to find they tried to charge us thousands more again. Appreciate tour operators have to make money but this amount is obscene.
Lisa made the whole experience a good…
Lisa made the whole experience a good one. No pressure. Very cheerful and helpful. Friendly and knowledgeable. Efficiently found us the right cruise. Now looking forward to our cruise. Service was above expectations.
Helen Fensom our cruise consultant went…
Helen Fensom our cruise consultant went above and beyond to find exactly the river cruise we wanted and at a very competitive price. As we needed 2 single occupancy suites, I don’t think it was too easy. Very professional and approachable. Thank you
Once again quick attentive response to…
Once again quick attentive response to my booking needs. Jason understood what I wanted and completed arrangements straight away.
Booked a cruise months ago
Booked a cruise months ago. We are now on our 3rd "cruise specialist " and getting no support. If Azamara had not contacted us directly we may have lost out on airport transfers. No one from Panache contacted us nor forwarded the emails.
Jacob was our first point of contact…
Jacob was our first point of contact with Panache cruises and from that initial email to finally booking our 1st Crystal cruise he was extremely helpful, friendly and very enthusiastic. Passing on heaps of knowledge that was both informative and backed up by several calls he made to the cruiseline on our behalf.
He managed to apply several cruise line offeres and extra perks to our booking which we wouldn't have received had we just booked direct with the cruiseline. Going forward, I will happily put my faith in Jacod to find us the best cruise package as we continue to explore the more luxury lines. Thanks again Jacob.
Prompt and efficient service
Prompt and efficient service. Our agent was called Lisa Buckley and she was excellent. She listened carefully and provided exactly the information we required. Although this was our first contact with Panache Cruises it will certainly not be the last. Highly recommended.
Understood our requirements
Understood our requirements, and put together a package that suited us, and gave a very good price!
Excellent Customer Service .
Louise ,our cruise consultant ,went above and beyond to complete our booking . She made the process incredibly easy and stress free and managed to secure us a very good price.
Her knowledge of our cruise line was exceptional, and she was extremely helpful, professional and attentive throughout. It was clear that she genuinely wanted to make sure everything was right for us.We couldn't have asked for a better service and would have no hesitation recommending Louise to anyone looking to book a cruise. Thankyou so much Louise
Will use Panache again
Lisa was very patient and answered all my questions.
Definitely use Panache again
Will recommend to family and friends
Dear Joanne, an amazing and excellent agent for Panache cruise
Dear Joanne, thank you for being so patient with me when enquiring about our cruise. Your knowledge and friendliness and Kelsey’s help booking us in. You kept me informed about my enquiries plus many questions on the phone and also clear emails. You’ve made the whole booking experience a very positive experience. Thank you on behalf of all of us. We will now look forward to a fab time next year!
A huge shout out to Joanne Cottee from…
A huge shout out to Joanne Cottee from Panache she was absolutely amazing from start to finish. Never tired on the relentless questions and queries and this was over the course of several months! She found a cruise that was everything we had wanted to include for the trip. Highly Recommended!!
We always book with Catherine Divan she…
We always book with Catherine Divan she gets the best deal and looks after you throughout the whole experience
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