Shortly after we installed our beautiful Monica 7 light chandelier it was accidentally damaged by a tradesman working in our home Sarah in Customer Service was extremely helpful, and arranged for... Ver mais
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Leia as opiniões dos outros
I panic bought some dining chairs which were not the right fit - my fault. I dreaded the return - not exactly a small purchase! But The customer service to get a quick return sorted and an actual pe... Ver mais
I ordered a dressing table with perch and parrow. Unfortunately the colour wasn’t quite right for my space but otherwise thought it was lovely. 5* review is because when returning it, the customer ser... Ver mais
I ordered a couple of framed pictures I saw on a Facebook ad, unfortunately they arrived with smashed glass fronts. I do feel they could have been packaged a bit better, but I'm sure the courier (... Ver mais
Informações sobre a empresa
Escrito pela empresa
Shop a range of stylish made to order sofas, beds and more. Alongside an extensive range of furniture, lighting, soft furnishings and accessories.
Informações de contacto
London, Reino Unido
- 02086291166
- customerservice@perchandparrow.com
- www.perchandparrow.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 72% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First class service
First class service, very prompt and professional and responsive to my questions
Excellent customer service
Excellent customer service. I have been furnishing my home following some building works and came across Perch & Parrow whilst searching for a new dining table. With competition from larger companies, the selection, choice and price point offered by P & P fitted my requirements perfectly. The communication and dealings I’ve had with this company go beyond that of many. Thank you.
A* for customer care
This company have been excellent and very accommodating. I received a damaged lampshade and they immediately sent me a new one. Great communication and customer care. Would recommend.
Item arrived damaged during delivery…
Item arrived damaged during delivery and the team was quick responding, sorted out the problem and very efficient. Thank you for your help again much appreciated
Exceptional customer service
Beautiful products and absolutely exceptional customer service. It is very rare to experience such personalised and attentive customer service. This makes it a brand of choice for me as a busy working mum.
I was so impressed with Perch and…
I was so impressed with Perch and Parrow. Beautiful product very well priced. The glass shade (through no fault of Perch and Parrow) broke and I contacted them to see if I could purchase a new part. They were so responsive and sent the part out free of charge. Really excellent customer service, the best I have received. recommend this company 100%
Superb quality products and super customer service
Had a few issues with my order, but Sarah in customer service took charge and resolved everything quickly and fairly to my satisfaction. The products are superb quality, delivered extremely quickly. I wouldn’t hesitate to buy from them again and would definitely recommend.
I sourced a Thomas Kent clock through…
I sourced a Thomas Kent clock through this company which unfortunately had a defect. Reported to P&P who immediately provided a replacement with minimum of fuss. No hesitation in recommending and saying you can shop with confidence at this retailer.
5* Company
I purchased 2 vases which were of high quality . Due to the measurements of one (my fault for not checking !) I requested a return and the customer service I received from Sarah was 5* - from requesting a return to receiving the refund I was kept informed at every step . Do not hesitate to purchase from this company - in fact I am thinking of redecorating another room just to do some more shopping !
I received the most beautiful lamp…
I received the most beautiful lamp stand from Perch & Parrow. Unfortunately it was too big for my daughters bedroom and had to return it. The returns process was very efficient and the item was collected from my home by the courier.
Perch and Parrow also followed up my return to ensure it was collected on the date provided. Excellent service and I hope to purchase from you again soon!
My order arrived really quickly and I…
My order arrived really quickly and I was really pleased with the quality - exactly as appeared online. Also the items I had ordered were a little bit different from the usual high street stuff - a good thing.
Quick delivery and fantastic Thomas…
Quick delivery and fantastic Thomas Kent clock.
In love with the chairs
In love with the chairs. Also best price I could find because of the discount
I recently ordered the beautiful…
I recently ordered the beautiful Dutchess bed from Perch and Parrow on pre-order. I couldn’t be more happy with the service provided, Sam from the customer service team was super helpful. I am beyond happy with the product and will most definitely be using the company again!
Great range of quality products
Great range of quality products at good prices. When I have needed assistance, customer services have been really helpful.
Great customer service
Have bought some nice quality furniture from P&P however more importantly, when I had an expensive coffee table delivered with damage I found the customer service second to none.
Absolutely beautiful quality armchair…
Absolutely beautiful quality armchair from Perch and Parrow. Delivered quickly and with great communication from the delivery company. Have no hesitation in recommending them
One of the best customer services ever
One of the best customer services ever.
These days it’s rare to get a personal service and speak to a human,
I had a lady called Sarah and she listened and helped resolve my issue.
The response is fast and personal, I will use this company again and again for that reason.
The item I bought was also stunning - delivery quick over bank holiday.
Genuinely a fantastic company.
I am excited to use these again and will trust I am in safe hands
What an absolutely fabulous tree
What an absolutely fabulous tree! Perfect for our bedroom as not too intense with ‘growth’
Excellent
Excellent website, easy to order and great communication for delivery.
The product was as described and of great quality. Would recommend to family and friends.
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