Pillowcompany 

I was charged immediately for the pillow, but it wasn't delivered until nearly a month later. They did enclose an apology and an eye pillow. The pillow itself wasn't nearly as "overstuffed" as earlier pillows that I had bought from them, to the point that I'll have to buy some more hulls to build it up to the level that I prefer.

I ordered two millet hull pillows on Jan 17, 2018. They charged my credit card. I have not yet received the pillows (it is Feb 16). I have called and left messages but to no avail.

I love this company and the pillows are the best. I can’t imagine sleeping on any other pillow! Thank you for a great product.

I placed an order on almost 6 weeks ago and have not received. Emails to support and phone calls have gone unanswered.

Never received the pillow and wouldn't take my 3 long waiting phone calls. Took it off my charge card.

Never got the pillows, called and emailed for weeks never got a reply or return call! Terrible company! don't buy from them!

I am updating this review because I did finally get the pillows. It took much longer than it should have but I do have to say I am pleased with the pillow itself. It took some getting used to but now that I am acclimated to it, I find it to be a nice product

The truth of the matter is, I ordered my pillows from this company about a month ago and still have not received the product. I have heard amazing things about these pillows and my doctor recommended that I purchase them for some of my health issues. So I placed the order, my credit card was charged, and I promptly heard absolutely nothing from them other than an order confirmation. No estimated delivery date, no "hey, your order is delayed, I'm sorry, we will keep you posted each step of the way", no correspondence at all. Therefore, I contacted customer service after about a week and got no response to my inquiry. I gave them a couple of additional days and then I finally emailed them with a threat to dispute my credit card charge if they did not reply to my email. Apparently those were the magic words because I then got a very nice response from customer service telling me that they had had major issues with a supplier and had been hit by the flu. The response was very nice but I should not have had to threaten them with a credit card dispute just to get a simple answer to an inquiry about the status of an order. I responded back and thanked them for answering and that I looked forward to receiving my pillow. It has been another couple of weeks and I have not received any further information from them even though over the past couple of days, I have emailed them two additional times just asking for a status update. I still have no estimate for when my order might be fulfilled, there is no indication where I am in the queue, etc. The point I am making with all of this is that they could make the best pillows in the world (and I kind of expect that they do make an excellent product) but if you don't have a way to fulfill the orders that you get, you are going to have problems. I am particularly annoyed that they charged my card immediately (not on shipping) if they weren't going to be able to send my pillows in a reasonable amount of time.

In any event, I am very close to giving up on this company but I really do want to give them a chance since they seem like they do make a good product and I understand that things do happen. Perhaps once I get my pillow, I will edit this review and be able to give the actual product a great review but until I do, I am forced to rate them 2 stars based on their customer service alone.

They sent me the review for my pillow order before I even received the pillow!??

I placed my order on December 16, 2017 and my credit card was charged within two days. It is now January 23rd, 2018 and the order has not arrived. I have tried to contact the Pillow Company on five different occasions, both by email and haven’t a response. I don’t know what has happened but I wish I could at least talk to an employee and find out.

Thirty-eight days after placing my order, my items have still not arrived. Placed two voice messages on their customer service phone number and sent an email ten days ago with no reply. No tracking number for shipment or reason for delayed shipment provided. Disappointed with lack of customer service response. Will not be ordering from them again.

Beware, this company is a scam! I never received the pillow that I order on 12/20/2017. I left several messages and sent several emails, still no response. As of today I disputed the charges through my Visa.

It's been almost 5 weeks since I ordered items totalling $150+ but I have not received anything yet. Only one short conversation over the phone four weeks ago. Since then none of my calls were returned and no email answered. This is not acceptable and I am worried about the money I paid.

I have not received ANY correspondence. No email, no letter, no call and CERTAINLY no pillow. I ordered Dec 19th, credit card was charged Dec 20th. Will call tomorrow during business hours to seek resolution but reading all these reviews, I am not optimistic!

I would give 0 stars, but I cannot. This company took my money and never delivered the pillows. Horrible, horrendous experience. Do not purchase from them. I purchased on 12/17/17 and still have not received my order.

Unsatisfied customer,
When I decided to cancel my order is when Pillow company reached out to me. It's been over a month and they still can't tell me when they would refund my money. This is ridiculous and very frustrating. Because you have my money and it shouldn't take months to return it to me. They didn't even have the common courtesy to reply back and say when they would refund my money back. I will never order from them again or refer to this company again. The message below was my final attempt to reach out to them because they don't answer the phone's or get back with you unless you want to cancel your order.

Cancel my order.

It's unfortunate that this has happened to your company. But a little goes a long way. When I called to check the status of my order all I heard was a problem, attitude, and not a resolution. I was never told when I should expect my pillow. This was a Xmas present that I could not give and had to borrow money to buy another gift. I am on a fixed income so All of my money is accounted for.

I was a repeat customer and never thought a company I like and have referred friends and family to would not be able to communicate with their customers and at least keep us in the loop. So we the consumer could make a decision on what we want to do about our purchase.

Poor experience. I ordered this pillow for my son. Got an order number but never any more correspondence. Emailed, called many times without response. Re ordered and was given another order number. Still no more correspondence. Emailed and phoned again. No response. As of yesterday, the money was taken out of my credit card on 12/26. Still haven't received the pillow! Will now contact credit card company for refund

Impossible to make contact with seller. Does not respond to phone or emails. No confirmation email was sent to verify the purchase. Item was delivered 2 weeks after the stated arrival date with no explanation. Thought I had been scammed and almost reported for fraud because there was no communication from the seller whatsoever.

Two hours ago: I ordered my pillow and two pillow covers over a month ago and have not received them. My credit card for the purchase was charged two days after I placed my order, so the PillowCompany has now had my money for a month. The PillowCompany has not responded to my emails or phone calls. I am about to notify my credit card company to get my money back. This is the worst on-line shopping experience I have ever had. Their behavior borders on fraud.

Now: I just received an email from PillowCompany customer service explaining their poor responsiveness and, by way of apology, promising prompt delivery of my order plus a couple of extra items along with a gift certificate. I feel bad (sort of) for my earlier scathing review. I currently own a buckwheat/millet pillow which I bought a number of years ago from the PillowCompany, and I love it. I just wish their customer communications and customer service were as good as their merchandise.

Two months later: I have received my pillow and extra items as promised. The pillow is great as are the extra items. I just wish their customer service and communications would improve.

I placed an order with the company over a month ago and still have yet to receive it. I've called and left a message and I've sent 3 emails to then. I still have not received a response. I would like my order or my money back.
Update: I was finally contacted by the company. It took over two months to receive my order but they did apologize and add a few free items to my order.

Zero stars.

Never sent the product I ordered and PAID FOR. Never answered the phone, emails, or online messaging on company web site when I called to inquire about my order.

I have reported this company to the BBB and my credit card company.