Lovely and quick delivery, good selection of products. I ordered two different sizes and returned one. I didn't get my refund so contacted customer services, and spoke to Ayushi. They were so helpful,... Ver mais
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Leia as opiniões dos outros
I ordered via ASOS, and the swimming costume wasn’t the right fit so I sent it back. After nearly a month of not receiving my refund, I emailed Ayushi from the customer services team. She was incredib... Ver mais
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First time ordering from Playful Promises. Items received quickly, great quality but unfortunately not quite the right fit for me, so had to return. Had not received a refund so contacted customer se... Ver mais
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Very quick and helpful customer service. I think your brand is brilliant. It’s my first order and I’ll definitely come back. Great range of sizes, interesting designs, good quality and brilliant p... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.
Informações de contacto
London, Reino Unido
- customerservices@playfulpromises.com
- www.playfulpromises.com
4,1
Bom
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
ordered a bikini via Debenhams
ordered a bikini via Debenhams - have tried for several days to try and return as it does not fit - debenhams are not interested and playful promises are anything but promises - the returns portal doesnt accept the original order number and cannot get any response from the company - shocking service - I wouldnt order again and i wouldnt recommend ordering from either Debenhams or direct unless you are certain the product fits - customer service is shocking - delay tactics until you are out of time to return
9 de junho de 2026
Opinião espontânea
Resposta da Playful Promises
Hi Nic,
We’re very sorry to read about the frustration you experienced while trying to arrange your return.
We understand how disappointing it must have been to receive unclear information and have difficulty locating the correct return process.
Having reviewed this with our Customer Care team, we can see that the matter has now been resolved, and we hope we were able to provide the support needed to get this sorted for you.
We truly appreciate you taking the time to share your feedback, as experiences like this help us identify where we can improve the support provided to our customers across all of our sales channels.
Warm regards,
Playful Promises
Resposta da Playful Promises
Hi there,
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that you liked our products and the material. As a small business, feedback like this genuinely means a lot to us and to the whole team.
Thank you for choosing Playful Promises and for recommending us. We hope to welcome you back again soon.
Team Playful x
Sexy but obnoxious visible labels
The underwear is pretty, very sexy. Came on time. Fits well. However, when I'm ordering skimpy underwear made of black mesh having obnoxiously large white labels is so distracting. I tried to remove one with a seam ripper but they're sewn in such a way I then had to hand sew the trim back in place. I cut the labels and slowly had to tweeze the fibres out. Either make the labels smaller and in a similar colour to the mesh or make them easier to remove.
4 de junho de 2026
Opinião espontânea
Resposta da Playful Promises
Hi there,
We are so sorry about this. We'll make sure to pass this on to our manufacturing and productions team to make sure we take this into account for our upcoming designs.
Thank you for taking time to share your feedback about our labels, we really appreciate it.
Team Playful x
Excellent selection of lingerie for…
Excellent selection of lingerie for plus size ladies. Perfect fit for my Wife every time.
Luxurious range at unbeatable prices!
My Wife buys her lingerie from Playful Promises, superb quality.
Great customer service when I enquired about sizing, discounts etc.
Customer service representative Ayushi is very knowledgeable about the brand, always extremely helpful too.
Happily recommend Playful Promises to all.
1 de junho de 2026
Opinião espontânea
Resposta da Playful Promises
Hi Simon,
Thank you so much for taking the time to leave us such a lovely review.
We're delighted to hear that you've had a positive experience with both our products and customer service. As a small business, feedback like this genuinely means a lot to us and to the whole team.
Thank you for choosing Playful Promises and for recommending us. We hope to welcome you back again soon.
Team Playful x
Resposta da Playful Promises
Hello Andrew,
Thank you so much for your wonderful review! 💕
We're thrilled to hear that you were happy with both the product and the service you received. Feedback like yours means so much to our team and helps us continue doing what we love.
Thank you for choosing Playful Promises. We look forward to welcoming you back again soon!
The Playful Promises Team
I needed assistance with a return on an…
I needed assistance with a return on an item, then follow-up help with the refund breakdown and Ayushi was very helpful, patient and polite! Thanks Ayushi :)
26 de maio de 2026
Opinião espontânea
Resposta da Playful Promises
Hello Holly,
Thank you so much for your lovely review! 💕
We're so pleased to hear that our team was able to help with your return and refund queries. We'll be sure to pass your kind words on to Ayushi, who will be delighted to hear them.
Thank you for choosing Playful Promises. We hope to welcome you back again soon!
The Playful Promises Team
Inclusive with a Flattering Selection
Wonderful selection of lingerie and bras! I was sad that some stores I was looking at were either extremely pricey, or not size inclusive for small-waisted, bigger-chested individuals. I love that there are so many sizes, even if my size isn't in stock, my sister sizes are and they fit beautifully. I can't wait to get more sets. The quality and support of the bras are top tier and the customer service is super lovely! I initially thought the sizing was in UK sizing and ordered the wrong sizing. It ended up being US sizing, so mistake on my end. Exchanges aren't offered, however they do accept returns and refund accordingly, so with my refund I was able to pick out the proper sizes and and was so glad I did. Even my partner loves each set I got and my mom is thinking about getting some as well. Would love to see more 32J styles, however I'm completely satisfied with the sister sizes I purchased too.
23 de maio de 2026
Opinião espontânea
Resposta da Playful Promises
Hello Helloimchan,
Thank you so much for your wonderful review! 💕
We're thrilled to hear that you've found styles you love and that our size range, quality and customer service have all met your expectations. Helping customers find beautiful, confidence-boosting lingerie in their size is exactly why Playful Promises exists.
Thank you for sharing your experience and for recommending us to your friends and family. We'll also be sure to pass your feedback regarding additional 32J styles on to our design and production team for future consideration.
We can't wait to welcome you back for your next order!
The Playful Promises Team
Great quality products with wide range
Great quality products with wide range, and also very stylish and trendy products, comfortable fabric and overall good experience, but the delivery was little late then the expected date.
7 de maio de 2026
Opinião espontânea
Resposta da Playful Promises
Hello Myles,
Thank you so much for your review!
We're delighted to hear that you loved the quality, style and comfort of your purchase. We're sorry that delivery took a little longer than expected, but we're pleased that your overall experience was a positive one.
Thank you for choosing Playful Promises. We hope to welcome you back again soon!
The Playful Promises Team
Lovely Underwear
Can’t fault customer services at all, contacted them about a refund and it was all done within a couple of days.
Lovely underwear too, it’s so pretty, only needed a refund as I needed to order a different size.
Will definitely use again ❤️
8 de maio de 2026
Opinião espontânea
Resposta da Playful Promises
Hi Michelle,
Thank you so much for your lovely review ❤️
We’re so pleased to hear that you loved the underwear and had a positive experience with our customer service team.
We can’t wait to welcome you back again soon!
Team Playful x
Resposta da Playful Promises
Hi Pieter,
Thank you so much for your review! 💕 We’re thrilled to hear that you’re happy with our products and service.
It means a lot to us that we've met your expectations. We can’t wait to welcome you back for your next order!
The Playful Promises Team
I really like Playful Promises because…
I really like Playful Promises because their styles are so pretty and fun. They have many sizes, So it is easy to find a good fit. Everything looks very cool & special. Almost like what you see in magazines.
The was fast, and the items looked just like the pictures. The fabric is okay for the price, though it is not the softest I have ever felt. Still, for the price and the unique look, it is a great choice. I will definitely shop here again when I want something cute!
21 de abril de 2026
Opinião espontânea
Resposta da Playful Promises
Hi DP,
Thank you so much for your lovely review, we’re so happy to hear how much you enjoy our styles and the range of sizes we offer.
It means a lot to us that you found pieces you love and that they lived up to what you saw online. We also really appreciate your feedback on the fabric, it’s helpful for us as we continue to develop and refine our collections.
We’re so glad to hear you’ll be shopping with us again, we can’t wait to welcome you back.
Warm regards,
Playful Promises Team
Customer service is definitely lacking…
Customer service is definitely lacking Placed an order for 4 bras. Two are brilliant, the other 2 are not as good a fit. No problems, this happens.
I returned the 2 bras for a refund and the return was accepted.
2 weeks later I hadn't received a refund, so I chased it up. I have been informed that the most expensive bra returned is "damaged" and nothing else.
The bra was returned in the same condition it was sent to me, there were no flaws I could see.
No other Information was provided, and no refund at all.
I am going to have to start a charge back via my bank.
29 de abril de 2026
Opinião espontânea
Resposta da Playful Promises
Dear Sarah,
We’re so sorry to read about your experience, and for the frustration this has caused.
This is not at all the standard we would ever wish for our customers, especially when it comes to returns and refunds. We completely understand how concerning it is to be told an item is “damaged” without clear explanation, and to be left without a resolution.
Please rest assured that this is being taken seriously. We are urgently reviewing this with our warehouse and customer service teams to understand exactly what has happened and to ensure this is resolved properly for you.
A member of our team will be reaching out to you personally as a priority to look into your return and get this sorted as quickly as possible.
Warm regards,
Playful Promises
PSA Nothing but a disappointment
I made my order weeks ago. It still has not been sent to the post office and my boyfriend, whom this was supposed to be a surprise for, was only able to find that out after putting in a claim that has gone no where like everything else concerning this company, so far. I am beyond upset. I am not able to wear this for the event it was meant for. This has been an all around disappointment! If you value your time and money, DO NOT spend with them. I have been trying for weeks just to find out wear my things are and to contact someone. The only contact information is an amil and they will not reply. I am so disappointed.
3 de abril de 2026
Opinião espontânea
Resposta da Playful Promises
Dear Sarah,
We’re so very sorry to read this - we completely understand how disappointing this must have felt, especially with something meant to be a surprise.
Having looked into your order, we can see from tracking that it was dispatched from our side within the expected timeframe, but unfortunately experienced delays once it passed customs. We know that doesn’t make the wait (or missing your event) any less frustrating.
It also appears our Customer Service team has been replying to your emails, but those responses may not have been reaching you. We appreciate how upsetting that must have been when you were trying to get answers.
Our team will be reaching out to you directly, so please do keep an eye out for our email.
Warm regards,
Playful Promises
Excellent Quality
Excellent quality item, delivery was quicker than expected. I was impressed, plus size lingerie, considered sizing, not just scaled up.
Its every bit worth the hype I've been hearing and I will be a returning customer.
23 de março de 2026
Opinião espontânea
Resposta da Playful Promises
Hello,
Thank you so much for your wonderful review! 💕 We’re thrilled to hear that you’re happy with your order.
It means a lot to us that we've met your expectations. We can’t wait to welcome you back for your next order!
The Playful Promises Team
I've had a poor experience with Playful…
Edit....further to my review below, I have been contacted directly by PP who have promised to resolve the issues that I've mentioned.
I'm happy to issue a 5 star review as a result.
I've had a poor experience with Playful Promises, and I'm not sure who's at fault.
Ordered a lingerie set for my wife for Valentine's Day. ....Free briefs were part of the deal at the time of ordering....
It's my fault, I admit,..typical bloke, I ordered the wrong size bra, so I returned everything, unopened, to PP via an Evri locker, requesting a refund.
The return took 12 working days to be received back to PP...😳
I was then, instead of a refund, sent the correct size bra, minus the briefs as, I assume, the deal had ended at PP's end....😡
I'm annoyed that
a) a refund was not given and
b) the reorder didn't include the matching briefs.
Not to worry.
16 de março de 2026
Opinião espontânea
Resposta da Playful Promises
Hi P Jones,
Thank you so much for taking the time to update your review.
We’re really pleased that our team was able to resolve this for you, but we’re very sorry for the initial experience and the confusion around your return and reorder. That’s certainly not the standard we aim to provide.
We truly appreciate your understanding and your kind words following the resolution. It means a lot to us as a small business, and we’re so glad we were able to turn this around for you.
If there’s ever anything you need in the future, we’re always here to help.
Warm regards,
Playful Promises Team
Avoid
I was sent the wrong order (totally different product to what I ordered) AND it was in the wrong size AND it was covered in hair, was just filthy….
Won’t be ordering again, let’s see how long it takes them to sort it
28 de março de 2026
Opinião espontânea
Resposta da Playful Promises
Dear AD,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
Unfortunately, we’ve not been able to locate your details, please could you reach out to us again at customerservices@playfulpromises.com with your order number so we can look into this immediately and get this resolved for you.
Warm regards,
Playful Promises
Customer service is appalling!!!
Customer service is appalling! I was sent the wrong item in the wrong size and I have had to co tact them three times to even start the refund process.
Do not buy from!!
26 de março de 2026
Opinião espontânea
Resposta da Playful Promises
Dear Jamie,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
A member of our team will be reaching out to you personally.
Warm regards,
Playful Promises
Had to file bank dispute to receive refund
I returned several items from my order and Australia Post tracking confirmed delivery to Playful Promises.
I contacted customer service multiple times requesting confirmation of the return and a refund but received no resolution.
After over a month with no refund issued, I was forced to initiate a chargeback through my bank.
A very disappointing returns experience for what should have been a straightforward process.
12 de fevereiro de 2026
Opinião espontânea
Resposta da Playful Promises
Dear Ohara,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
Unfortunately, we’ve not been able to locate your details, please could you reach out to us again at customerservices@playfulpromises.com with your order number so we can look into this immediately and get this resolved for you.
Warm regards,
Playful Promises
Next Day Delivery Not Honoured and Incorrect Information from Support
I paid for Next Day Delivery, which the store states applies to orders placed before 2 pm.
My order was confirmed at 00:27 on 5 March, and I received a confirmation email immediately showing this date and time. This is well before the stated cutoff for next day delivery.
However, the parcel was not dispatched until the evening of 6 March, meaning the delivery time exceeded 48 hours, which clearly does not correspond to the service that was paid for.
When I contacted customer support, instead of acknowledging the delay, they replied claiming that the order had been placed at 18:51, which directly contradicts the timestamp in their own confirmation email.
Delays can happen, but providing incorrect information instead of taking responsibility undermines trust. If a company sells a premium delivery option, it should either honor the service or refund the delivery charge without forcing customers to dispute basic facts.
Very disappointing experience with both the delivery service and the customer support.
6 de março de 2026
Opinião espontânea
Resposta da Playful Promises
Dear Natalia,
We’re so sorry to read about your recent experience with us.
This is not at all the standard we would ever wish for our lovely customers, who mean so much to us as a small business. Every order placed with us is truly valued, and it’s incredibly important to us that you feel cared for and supported throughout your journey.
We completely understand how frustrating this must have been, and please rest assured that your experience is being taken seriously. We are looking into this closely with our team to understand exactly what happened and ensure it is properly addressed.
Unfortunately, we’ve not been able to locate your details, please could you reach out to us again at customerservices@playfulpromises.com with your order number so we can look into this immediately and get this resolved for you.
Warm regards,
Playful Promises
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