Playful Promises Opiniões 

3511
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Lovely and quick delivery, good selection of products. I ordered two different sizes and returned one. I didn't get my refund so contacted customer services, and spoke to Ayushi. They were so helpful,... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I ordered via ASOS, and the swimming costume wasn’t the right fit so I sent it back. After nearly a month of not receiving my refund, I emailed Ayushi from the customer services team. She was incredib... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

First time ordering from Playful Promises. Items received quickly, great quality but unfortunately not quite the right fit for me, so had to return. Had not received a refund so contacted customer se... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very quick and helpful customer service. I think your brand is brilliant. It’s my first order and I’ll definitely come back. Great range of sizes, interesting designs, good quality and brilliant p... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de lingerie

Escrito pela empresa

Playful Promises is a London designed lingerie brand, which mixes quirky, directional design with all things playful, flirty and even a little bit dirty.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

4 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(3511)

63 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fast Shipping & Great Service!

Shipping and delivery have been incredibly fast lately, and I haven’t encountered any stock issues like before - such a great improvement! I really appreciate the efficiency. Knowing this is a small business makes it even more impressive. Keep up the fantastic work!

5 de fevereiro de 2025
Classificada 1 em 5 estrelas

Terrible customer service

The ordered item was the wrong size. Not their fault, but the return process has been hideous. I followed all the instructions. The tracking shows the returned parcel was delivered, but according to the cutomer service email, the warehouse lost it. Customer service said they would initiate the refund anyway, but it has now been over a month and I am yet to see my refund. My last email was not acknowledged.

3 de março de 2025
logótipo da Playful Promises

Resposta da Playful Promises

Hi Ben - once again, we are so deeply sorry for the inconvenience that has been caused. We understand that this must have been a disappointing experience and not one that we wish for our customers. We are an incredibly small online team of just two here at Playful Promises covering all areas and we rely on a number of systems to ensure that everything runs smoothly - when these fail us, we work as hard as we can to remedy the issue, but understand the frustrating situations that can arise. Please rest assured that we would never ignore your email, we just hadn't got to it quite yet.

Classificada 5 em 5 estrelas

Better than promised

The package arrived in great time, the craftsmanship of the garters is amazing very good hard ware to be used with or without hold ups. Very comfortable

13 de fevereiro de 2025
Classificada 4 em 5 estrelas

Pretty if plastic

I really liked the pretty underwear i brought, it was well fitting and comfortable. I got the wrong size bra and when i tried to return it their website was down which meant waiting for a reply from customer service which was about 4 working days. Not the fastest response but since they're moving their warehouse and updating a website at the same time it was still quick. I would've preferred the underwear to be more cotton for the price that i paid so they're breathable but they're still nice

12 de fevereiro de 2025
Classificada 1 em 5 estrelas

My order hasn’t shipped for weeks and…

My order hasn’t shipped for weeks and asking me to review my experience?

10 de fevereiro de 2025
logótipo da Playful Promises

Resposta da Playful Promises

Oh dear, we are so sorry to hear this, Tony.

As you may be aware, there were some sudden changes to US trading tariffs, which regrettably blocked orders at customs - please rest assured that we worked with urgency to navigate the unexpected situation as as a small company, but regrettable delivery setbacks occurred.

Your order was released and I can see from tracking that it is due for delivery today :)

Classificada 3 em 5 estrelas

The bra is pretty

The bra is pretty. But from the model photos and the name 'plunge' bra. I'm a disappointed that it fits like a full cup bra, so won't serve the purpose I bought it for. The bra itself doesn't fit for the measurements supplied

12 de fevereiro de 2025
logótipo da Playful Promises

Resposta da Playful Promises

Oh gosh - I am so sorry to hear that your order wasn't as you'd hoped it would be on this occasion, Jasmyn, and thank you for your feedback. We'll be sure to pass this along to our production department :)

Classificada 1 em 5 estrelas

Ordered for my wife for valentines day…

Ordered for my wife for valentines day plus a special box at an extra cost. Bra and g string set. On valentines morning opened the special box and only a pair of g string breifs. No bra? How could an order so simple be messed up! Totally ruined the surprise for valentines! Emailed straight away and was told it would be 5 days before a reply! Then got an email stating they are changing premises and could be 10 plus days before the bra from the set i ordered would be delivered! Totally understandable from a supposed professional company and on a special occasion!!!!! Extra for the box with basically nothing in it and no refund etc.

11 de fevereiro de 2025
logótipo da Playful Promises

Resposta da Playful Promises

Hello Eugene,

We are deeply sorry about this - as we expressed via email, this is not the experience we wish for our customers. As a small company and a very small online team of two working across all areas, we work very hard to try and ensure a customer happiness, so I am sure you can imagine how deeply disappointing a situation like this is for us.

We place a great deal of trust in our warehouse to package and ship our orders with the care they deserve; however, mistakes regrettably happen. We are always looking to improve our services, which is what has led to our system upgrades and migrating warehouse, but we know that this interim period is unfortunately a little painful for us all.

As discussed, we have noted to send out your missing bra as a point of priority as soon as we are able to ship orders once again and we shall of course reimburse shipping and gift box costs.

Classificada 5 em 5 estrelas

OMG amazing

OMG amazing! HIGHLY RECOMMEND
Being a bigger girl its hard to find a bra that fits well and looks good.
One of the bras i recieved was faulty so i sent email and photos and was sent a replacement within days. So hastle free and didnt have to send the faulty bra back. I am now a loyal customer and will return and spread the word.

7 de fevereiro de 2025
Classificada 3 em 5 estrelas

Good quality, slow shipping

I think the quality of the stuff is good and I appreciate that they have original designs. I was disappointed however that my order that they charged me $15 shipping for will not be here in time for V day as promised. It will be 4 days late. They also discounted all the stuff I bought hours after my purchase and when I contacted customer service for a price adjustment no one even responded. Disappointing for a returning customer.

3 de fevereiro de 2025
logótipo da Playful Promises

Resposta da Playful Promises

Oh goodness, our deepest of apologies about this - as you may be aware, there were some sudden changes to US trading tariffs, which regrettably blocked orders from being released at customs – please rest assured that we worked with urgency to navigate the situation as a small company and at risk to ourselves, but unfortunately all orders placed during this period regrettably incurred heavy delivery setbacks.

I am so sorry that we missed your email regarding our promotion - we are an incredibly small team of two here at Playful Promises and although we try our best to ensure there are no oversights, it seems that sadly there was on this occasion. Please look out for an email from us shortly :)

Classificada 5 em 5 estrelas

Actually fits my 34DDD true to size…

Actually fits my 34DDD true to size without the cups being too small and having the girls spill over them! Too many other companies tell you to size up the band..... (ok, now the band is too loose, the front gusset is hanging off in space and the side wires are half-way up my boobs...) Very glad this company does things the right way. Will be buying more.

5 de fevereiro de 2025

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