My call to Tracy was most helpful. She cheerfully updated me with procedures to follow if my wife needs a consultation regarding her sudden v. severe knee pain. (co-incidentally we're seeing a physiot... Ver mais
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Leia as opiniões dos outros
I recently Spoke To Sue Stott who was excellent. I had been unhappy with some recent developments but she gave a very good explanation of Police Mutual products and the reasons behind some price incre... Ver mais
A empresa respondeu
I had to call for a simple issue of forgetting a number that I needed to access my account. I was answered within seconds by Karen on the sales and service team. She was cheery, more than happy to hel... Ver mais
A empresa respondeu
Insuring my Land Rover has been a challenge these last few years but this would be my 3rd year with Police Mutual. I was initially disappointed with my renewal quote. However, after speaking with Paul... Ver mais
Informações sobre a empresa
Escrito pela empresa
Financial services exclusively for serving or retired Police Officers, Staff and your families
Informações de contacto
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Reino Unido
- www.policemutual.co.uk
4,8
Excelente
548 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
All on line simple and straight…
All on line simple and straight forward. protection setup in minutes.
23 de junho de 2026
Resposta da Police Mutual
Thank you for your review. We're pleased to hear your experience online was simple and straight forward.
Fast friendly service
Fast friendly service
Rebecca White was patient and friendly
1 de julho de 2026
Opinião espontânea
Resposta da Police Mutual
Thank you for your kind review.
We're so pleased Rebecca was able to assist you, we will pass on your kind words.
Professional and supportive
Professional and supportive. At a worrying time for myself and my wife PM made the process as easy as possible. The advice given was helpful and we are very grateful and would recommend to anyone thinking of joining.
The scheme isn’t cheap but so worth it when you really need it like we have done.
Thank you
Laurie at PM and Amy at Healix
1 de julho de 2026
Opinião espontânea
Resposta da Police Mutual
Thank you so much for your kind words. We're delighted that Laurie and Amy from our Healthcare team were able to support you and your wife during what was clearly a difficult and worrying time. We appreciate your recommendation and are pleased the scheme has delivered the value and support you expected. Wishing you both all the very best
Well explained and easy to join
19 de junho de 2026
Resposta da Police Mutual
Thank you for your feedback—I’m glad the explanation was clear and the process was straightforward.
Friendly and Helpful
I applied for a quote on line. I was surprised to get a telephone call, acknowledging this and asking if I required any help. At that time I did not. However, later that evening I realised I had made a mistake concerning the start date. The following day I telephoned to have the matter corrected and was very pleased to speak to a gentleman who was very understanding, most helpful and the matter was resolved very quickly.
24 de junho de 2026
Resposta da Police Mutual
Thank you for your kind review. We're glad we could reach out to you and offer support and that our team was able to quickly answer your enquiries when you got back in touch. We appreciate your feedback
Extremely helpful and pleasant member…
Extremely helpful and pleasant member of staff when I telephoned. Issue was resolved quickly
26 de junho de 2026
Opinião espontânea
Resposta da Police Mutual
We're pleased to hear our team member was helpful and that your issue was resolved quickly. We appreciate you sharing your experience.
Andrea went above and beyond to help me…
Andrea went above and beyond to help me and I am so appreciative. Thank you 😊
25 de junho de 2026
Opinião espontânea
Resposta da Police Mutual
Thank you for your lovely feedback.
Andrea will be delighted to hear how much you appreciated the support she provided.
Keith did his utmost to make sure I got…
Keith did his utmost to make sure I got the best deal possible which he did
Thamkyou
25 de junho de 2026
Opinião espontânea
Resposta da Police Mutual
Thank you for your review.
We're so pleased to hear you were pleased with the service. We will pass your comments on to Keith.
Competitive quote for car insurance and…
Competitive quote for car insurance and breakdown cover
13 de junho de 2026
Resposta da Police Mutual
Thank you for your feedback, we are pleased you found our quotes competitive
Can’t speak highly enough of this…
Can’t speak highly enough of this company and their amazing staff members like Christine!!!
Having thought I needed to cancel my policy due to a car change and change of circumstances, not only did Christine clarify that I didn’t, she then sorted me a quote out which saved me literally hundreds of pounds!!
The professional and diligent manner in which she dealt with me, taking time to fully understand my needs was absolutely first class. Her communication and people skills are an asset to the company.
Thank you very much Police Mutual for my continued business, and more so, even more thanks to Christine!!!!
23 de junho de 2026
Opinião espontânea
Resposta da Police Mutual
Thank you for your kind feedback. We are pleased to hear about your experience and the excellent service from Christine. We will pass on your lovely comments to her.
We truly appreciate your continued support of Police Mutual.
Resposta da Police Mutual
Thank you for your kind feedback. We're so pleased to hear you had a positive experience with our customer service. We’ll be sure to pass this on to our Healthcare team.
Elaine at Police Mutual was very…
Elaine at Police Mutual was very friendly and helpful. My policy required some adjustments and she was most helpful & gave good advice on the options available to me.
22 de junho de 2026
Opinião espontânea
Resposta da Police Mutual
Thank you for your feedback. We're really pleased to hear you found the service helpful and that everything was explained clearly. We'll pass your comments on to Elaine.
New membership are truly helpful dealing with my…
They are truly helpful dealing with my inquiries about the membership after
losing my beloved husband …
They followed up all the correspondence including refund as well as new membership status 🌸🌼🌸
11 de junho de 2026
Resposta da Police Mutual
Thank you for your kind review.
We're very sorry for the loss of your husband and are glad we could support you during this difficult time.
We'll be sure to share your feedback with the Healthcare team.
Competitive pricing
Competitive pricing, friendly phone handler and didn't have to wait long to speak to him.
19 de junho de 2026
Opinião espontânea
Resposta da Police Mutual
Glad you had a great experience – thanks for taking the time to leave your feedback
Sue was extremely helpful and made sure…
Sue was extremely helpful and made sure everything i needed was sorted. All explained clearly and cheaper than expected. Great service. 🙏🙏
18 de junho de 2026
Opinião espontânea
Resposta da Police Mutual
Thank you for your lovely feedback, we are pleased I was able to help and make everything clear and straightforward for you, and even better that it worked out cheaper!
Resposta da Police Mutual
Thank you for taking the time to leave a review
Straightforward experience
Very clear and helpful information from an extremely friendly and pleasant advisor, good job.
16 de junho de 2026
Opinião espontânea
Resposta da Police Mutual
Thank you for your kind feedback.
Great support and informative…
Great support and informative conversations at Hendon.
5 de junho de 2026
Resposta da Police Mutual
Thank you for your positive feedback. I’m pleased to hear that you found the support at Hendon helpful and the conversations informative. Your comments are greatly appreciated and will be shared with the team
Called to query a repayment made to my…
Called to query a repayment made to my account. Rebecca White handled the call with great patience and took great care to re assure me no issues. A credit to you company - thank you Mr R S Burt
12 de junho de 2026
Opinião espontânea
Resposta da Police Mutual
Thank you for taking the time to share your feedback. We are glad to hear Rebecca was able to reassure you and provide such great service.
All done on line in a very easy format,
9 de junho de 2026
Resposta da Police Mutual
Thank you for taking the time to share your feedback, it's great to hear you found the online process simple and easy to use
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