My call to Tracy was most helpful. She cheerfully updated me with procedures to follow if my wife needs a consultation regarding her sudden v. severe knee pain. (co-incidentally we're seeing a physiot... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
My call to Tracy was most helpful. She cheerfully updated me with procedures to follow if my wife needs a consultation regarding her sudden v. severe knee pain. (co-incidentally we're seeing a physiot... Ver mais
A empresa respondeu
I recently Spoke To Sue Stott who was excellent. I had been unhappy with some recent developments but she gave a very good explanation of Police Mutual products and the reasons behind some price incre... Ver mais
A empresa respondeu
I had to call for a simple issue of forgetting a number that I needed to access my account. I was answered within seconds by Karen on the sales and service team. She was cheery, more than happy to hel... Ver mais
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Insuring my Land Rover has been a challenge these last few years but this would be my 3rd year with Police Mutual. I was initially disappointed with my renewal quote. However, after speaking with Paul... Ver mais
A empresa respondeu
Financial services exclusively for serving or retired Police Officers, Staff and your families
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 88% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Elaine was an absolute pleasure to deal with. She arranged a good deal and was such a lovely person to talk to. She is a total asset to PMAS, thanks Elaine

Resposta da Police Mutual
Elaine was a truly positive representative of the company. Helpful, informative and more importantly an excellent commentator.
A refreshing experience.

Resposta da Police Mutual
The police Mutual website was easy to use. The quote I got for car insurance was very good. I had no hesitation in accepting the quote. I would recommend Police Mutual services.

Resposta da Police Mutual
Needed to ring and sort out my Dad's breakdown cover. Susan Stott was so helpful. We sorted everything out and it was so easy. This is the second time I've dealt with the company this year and each time the customer service has been brilliant. Didn't wait long either to have my call answered. Will use again.

Resposta da Police Mutual
I contacted PMAS today with regards to home insurance I spoke to a call handler by the mane of Rebecca who was very helpful and was able to resolve my query.
Excellent customer service received 👍

Resposta da Police Mutual
What a fantastic experience, professional and really put the customer at the centre of their enquiry. I spent time with Sue she sorted through all my quotes then found me an amazing deal. They do really try to help which is such a breadth of fresh air when trying to sort car insurance. I was trying to put my 19 year old son on my insurance as he had just passed his test. All other companies were giving me outrageously high quotes but Sue managed to really surprise me with this amazing overall quote. So thanks team Police Mutual for all your help. Xx

Resposta da Police Mutual
Easy to purchase the correct cover and good value. Good personal advisors if you prefer to telephone.

Resposta da Police Mutual
Simple to use website
Awaiting paper copy of insurance by post but realise post is slow at moment

Resposta da Police Mutual

Resposta da Police Mutual
5 star rating because the operative was excellent. Rebecca White listened carefully and responded very professionally to my request to cancel my car insurance. I'd sold my car that day and now no longer own a car. I have 20 years of no claims bonus (NCB) history of which the vast majority, if not all, was collected with Police Mutual. Rebecca confirmed that I had 20 yrs of NCB and have no hesitation about returning to Police Mutual if I get another car within the next 2 yrs (ie B4 my NCB expires).

Resposta da Police Mutual
Well looked after. All questions were answered at a level I was able to understand.

Resposta da Police Mutual
Very pleased with the service I received from Keith this morning. Explained everything precisely.
Police Mutual have been a first class company but I must admit I may change company when my policy is due for renewal because the cost is high!

Resposta da Police Mutual
Have been a customer of Police Mutual for many years, used them this time for contents insurance, all done online easy and problem free.

Resposta da Police Mutual
We needed to deal with Police Mutual because my sister's driving license had expired and she suffers from Parkinsons.
Their agents were incredibly helpful, caring and professional throughout.

Resposta da Police Mutual

Resposta da Police Mutual
I've had my car and house insurance with Police Mutual on /off for now over 15 yrs as the premiums have always been competitive and good value for money. However, having gone back with them this year with the house & 3 cars, I've found the application and processing procedure very substandard and disappointing. The online quoting system is so much out of sync with the telephone system, I was on the verge of pulling all the policy quotes. PMAS...what has happened? The whole experience is awful. You seriously need to test case the procedure as I do think I'll be the only customer who will become frustrated with you. I dread to think what will happen when it comes to renewal this time next year. 😤

Resposta da Police Mutual

Resposta da Police Mutual
I contacted PMAS to tell them I'd sold my car but would not be picking up my replacement car for a few days. Sue, who I spoke to was most helpful and ensured I was fully aware of the process. I was given a quote for my new vehicle policy. I felt that I was speaking to someone who knew the insurance business and was confident in a very polite way.

Resposta da Police Mutual
In the past couple of days I have spoken to several employees all of whom have been more than helpful. I am in the process of purchasing another vehicle and required to know what the various insurance costs would be in relation to the various cars. I cannot remember the names of them all except the last one who was Rebecca

Resposta da Police Mutual
Easy site to navigate and a good competitive quote.
Not impressed with having to go to my previous insurer for proof of no claims for 9 plus years.
Never had to do this before when changing insurance provider.
Otherwise it would have been 5 stars

Resposta da Police Mutual
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