Police Mutual Opiniões 

549
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My call to Tracy was most helpful. She cheerfully updated me with procedures to follow if my wife needs a consultation regarding her sudden v. severe knee pain. (co-incidentally we're seeing a physiot... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I recently Spoke To Sue Stott who was excellent. I had been unhappy with some recent developments but she gave a very good explanation of Police Mutual products and the reasons behind some price incre... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had to call for a simple issue of forgetting a number that I needed to access my account. I was answered within seconds by Karen on the sales and service team. She was cheery, more than happy to hel... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Insuring my Land Rover has been a challenge these last few years but this would be my 3rd year with Police Mutual. I was initially disappointed with my renewal quote. However, after speaking with Paul... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Finanças e seguros

Escrito pela empresa

Financial services exclusively for serving or retired Police Officers, Staff and your families


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

549 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(549)

198 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Elaine was an absolute delight!

Elaine was an absolute pleasure to deal with. She arranged a good deal and was such a lovely person to talk to. She is a total asset to PMAS, thanks Elaine

20 de março de 2026
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Resposta da Police Mutual

Thank you so much for your lovely review.

We're thrilled to hear that Elaine was such a pleasure to deal with and that she was able to arrange a good deal for you.

Elaine really is an asset to our team and we'll be sure to share your kind words with her.

Classificada 5 em 5 estrelas

Elaine was a truly positive…

Elaine was a truly positive representative of the company. Helpful, informative and more importantly an excellent commentator.
A refreshing experience.

17 de março de 2026
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Resposta da Police Mutual

Thank you for your lovely feedback. We're so pleased to hear you had such a positive and refreshing experience with Elaine.

We really appreciate you sharing this and will make sure your review is shared with Elaine.

Classificada 5 em 5 estrelas

The police Mutual website was easy to…

The police Mutual website was easy to use. The quote I got for car insurance was very good. I had no hesitation in accepting the quote. I would recommend Police Mutual services.

12 de março de 2026
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Resposta da Police Mutual

Thank you for your feedback. We’re pleased to hear you found the Police Mutual website easy to use and that you received a competitive car insurance quote.

Classificada 5 em 5 estrelas

Needed to ring and sort out my Dad's…

Needed to ring and sort out my Dad's breakdown cover. Susan Stott was so helpful. We sorted everything out and it was so easy. This is the second time I've dealt with the company this year and each time the customer service has been brilliant. Didn't wait long either to have my call answered. Will use again.

13 de março de 2026
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Resposta da Police Mutual

Thank you for your feedback. We’re glad to hear we were so helpful in sorting out your dad’s breakdown cover. We appreciate your comments and look forward to assisting you again.

Classificada 5 em 5 estrelas

Hone insurance

I contacted PMAS today with regards to home insurance I spoke to a call handler by the mane of Rebecca who was very helpful and was able to resolve my query.
Excellent customer service received 👍

13 de março de 2026
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Resposta da Police Mutual

Thank you for your feedback. We’re pleased to hear that Rebecca was able to assist you and resolve your query. We appreciate you taking the time to share your experience.

Classificada 5 em 5 estrelas

What a fantastic experience

What a fantastic experience, professional and really put the customer at the centre of their enquiry. I spent time with Sue she sorted through all my quotes then found me an amazing deal. They do really try to help which is such a breadth of fresh air when trying to sort car insurance. I was trying to put my 19 year old son on my insurance as he had just passed his test. All other companies were giving me outrageously high quotes but Sue managed to really surprise me with this amazing overall quote. So thanks team Police Mutual for all your help. Xx

10 de março de 2026
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Resposta da Police Mutual

Thank you for taking the time to share your feedback. We’re pleased to hear that you had such a positive experience and that Sue was able to support you through what can often be a stressful process.
It’s great to know you felt supported and we understand how challenging it can be to find the right insurance.

Classificada 5 em 5 estrelas

Easy to purchase the correct cover and…

Easy to purchase the correct cover and good value. Good personal advisors if you prefer to telephone.

10 de março de 2026
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Resposta da Police Mutual

Thank you for your feedback. We're glad the cover was easy to purchase and good value, and that our advisors were helpful.

Classificada 5 em 5 estrelas

Simple to use website

Simple to use website

Awaiting paper copy of insurance by post but realise post is slow at moment

8 de março de 2026
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Resposta da Police Mutual

Thank you for your feedback. We appreciate you taking the time to share your experience

Classificada 5 em 5 estrelas

Efficient

Efficient and helpful staff. Succinct on the phone

5 de março de 2026
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Resposta da Police Mutual

Thank you for your feedback. We’re pleased to hear you found our staff efficient and helpful. We appreciate you taking the time to share your experience.

Classificada 5 em 5 estrelas

Experience WRT Cancelling my Car Insurance

5 star rating because the operative was excellent. Rebecca White listened carefully and responded very professionally to my request to cancel my car insurance. I'd sold my car that day and now no longer own a car. I have 20 years of no claims bonus (NCB) history of which the vast majority, if not all, was collected with Police Mutual. Rebecca confirmed that I had 20 yrs of NCB and have no hesitation about returning to Police Mutual if I get another car within the next 2 yrs (ie B4 my NCB expires).

5 de março de 2026
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Resposta da Police Mutual

Thank you for you for taking the time to leave a review. We are pleased to hear that Rebecca supported you so professionally and confirmed your 20 years of NCB. We really appreciate your long relationship with Police Mutual, and we’d be delighted to welcome you back should you need cover again in the future.

Classificada 5 em 5 estrelas

Well looked after

Well looked after. All questions were answered at a level I was able to understand.

24 de fevereiro de 2026
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Resposta da Police Mutual

Thank you for your feedback — We are glad to hear you felt well supported.

Classificada 5 em 5 estrelas

Very pleased with the service

Very pleased with the service I received from Keith this morning. Explained everything precisely.
Police Mutual have been a first class company but I must admit I may change company when my policy is due for renewal because the cost is high!

2 de março de 2026
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Resposta da Police Mutual

Thank you for your feedback. We are really glad Keith was able to help and explain everything clearly.
We’re delighted you’ve had great service from Police Mutual, and I’m sorry to hear the cost has you thinking about switching at renewal. We’d be very happy to review your cover nearer the time.

Classificada 5 em 5 estrelas

Easy and simple

Have been a customer of Police Mutual for many years, used them this time for contents insurance, all done online easy and problem free.

26 de fevereiro de 2026
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Resposta da Police Mutual

Thanks for your loyal custom and for the great review!
We're glad the online process was quick and easy.

Classificada 5 em 5 estrelas

Incrediby helpful and friendly

We needed to deal with Police Mutual because my sister's driving license had expired and she suffers from Parkinsons.

Their agents were incredibly helpful, caring and professional throughout.

19 de fevereiro de 2026
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Resposta da Police Mutual

Thank you for your kind review.
We are pleased to hear that our team were able to support you and your sister. Should you require any further assistance in the future, please do not hesitate to contact us.

Classificada 5 em 5 estrelas

Good value

Good value, definitely worth checking out..

27 de setembro de 2025
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Resposta da Police Mutual

Thank you for your review.
We're so pleased you found us good value and appreciate you recommending us to others.

Classificada 2 em 5 estrelas

What has happenned to PMAS Insurance ?

I've had my car and house insurance with Police Mutual on /off for now over 15 yrs as the premiums have always been competitive and good value for money. However, having gone back with them this year with the house & 3 cars, I've found the application and processing procedure very substandard and disappointing. The online quoting system is so much out of sync with the telephone system, I was on the verge of pulling all the policy quotes. PMAS...what has happened? The whole experience is awful. You seriously need to test case the procedure as I do think I'll be the only customer who will become frustrated with you. I dread to think what will happen when it comes to renewal this time next year. 😤

20 de fevereiro de 2026
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Resposta da Police Mutual

Thank you for taking the time to leave us a review. We’re sorry to hear about your experience when obtaining your insurance policies. Your feedback is really important to us and we appreciate you bringing this to our attention.

If you would like to discuss this further, please contact us on 0151 242 7640 or email info@policemutual.co.uk, and a member of our team will be happy to assist you.

Classificada 5 em 5 estrelas

Great Service from Professionals

I contacted PMAS to tell them I'd sold my car but would not be picking up my replacement car for a few days. Sue, who I spoke to was most helpful and ensured I was fully aware of the process. I was given a quote for my new vehicle policy. I felt that I was speaking to someone who knew the insurance business and was confident in a very polite way.

20 de fevereiro de 2026
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Resposta da Police Mutual

Thanks for your review. It's great to hear Sue was helpful and made the process clear whilst you arranged your insurance.

We'll be sure to pass your comments on, and we look forward to helping you with your new car.

Classificada 5 em 5 estrelas

In the past couple of days I have…

In the past couple of days I have spoken to several employees all of whom have been more than helpful. I am in the process of purchasing another vehicle and required to know what the various insurance costs would be in relation to the various cars. I cannot remember the names of them all except the last one who was Rebecca

20 de fevereiro de 2026
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Resposta da Police Mutual

Thanks for your review. It's great to hear our team were helpful while you explored insurance options for your new vehicle, especially Rebecca who assisted you most recently.

We'll be sure to pass your comments on, and we hope you enjoy your new car.

Classificada 4 em 5 estrelas

Easy site to navigate and a good…

Easy site to navigate and a good competitive quote.
Not impressed with having to go to my previous insurer for proof of no claims for 9 plus years.
Never had to do this before when changing insurance provider.
Otherwise it would have been 5 stars

10 de fevereiro de 2026
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Resposta da Police Mutual

Thanks for your feedback. We're glad you found our site easy to navigate and our quote competitive. We appreciate your feedback and value your comments, and we'll make sure this is fed back to the team.
Thanks again for your review.

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