Poole Alcock Solicitors Opiniões 

Poole Alcock joke of a firm. I called in regarding a high-value litigation matter and the receptionist couldn't even direct a phone call properly. I was passed through to a completely wrong department, and the woman I spoke to there still couldn't get me through to the right person. You claim to be aggressive, top-tier litigation lawyers who act fast and help people, but your front-line staff have zero competence or urgency. They are completely soft and clearly not up to the task of handling serious business. Don't waste your time calling them.

I wish I could give zero stars. My experience with this firm was absolutely appalling, unprofessional, and has caused me huge stress, delay and unnecessary worry at an already difficult time.

I instructed them solely to handle the sale of my property. They knew the full background of the transaction, they accepted the work, and everything was agreed and in place — we were very close to exchanging contracts.

Then out of the blue, I received a letter saying they could no longer act for me, using only a vague, meaningless excuse: “circumstances are such that we are unable to fulfil our professional obligations”. No proper reason, no explanation, no phone call — I was just dumped without a word.

I later found out exactly why: they made one routine call to the other party involved just to ask about fixtures and fittings in the house. Instead of answering the question, he made up dramatic, exaggerated claims — telling them he had “nowhere to live”, no money, and painting a completely false picture of chaos and crisis.

Instead of picking up the phone to ME — their actual client — to check the facts or hear my side of the story, they took his word as the truth, panicked, and ran away.

I had already told them clearly, and had signed legal proof, that everything was agreed, the finances were settled, and he had known for months that he had to make his own arrangements. But they didn’t bother to look at the paperwork, they didn’t bother to verify anything, and they abandoned me purely because they were too scared of a bit of drama.

Worse still: when I and my sister tried to call them to ask why this was happening, we were ignored for two days — told they were “in a meeting” every time, and they never called back. When my sister eventually got through, a member of staff was incredibly rude, refused to speak to her at all, and put the phone down mid‑conversation.

This is not professional service. This is cowardice, incompetence, and a total failure to act in a client’s best interests. They are property solicitors, yet clearly have no idea how to handle a situation where someone tries to cause trouble — the moment things sounded slightly tricky, they ran for the hills.

They left me stranded, having to find new solicitors at the last minute, risking the sale of my home and everything I have worked towards — all because they listened to the other side’s lies and simply refused to do their job properly.

If your matter is extremely simple and straightforward, maybe they are fine. But if there is any complexity, or any person involved who likes to cause drama or make things difficult — STAY WELL AWAY. They will drop you the second it gets slightly difficult.

I have now reported their conduct to the Solicitors Regulation Authority. Do not trust them with your most important transactions.

The communication was great, good knowledge, easy to understand and timely. Would definitely recommend

I needed a quick response and speedy turnaround, which is exactly what I got. It was a straightforward enough job but it's always a pleasure to experience professionalism and competence, as I did with Poole Alcock!

Excellent service. Great communication throughout and informed every step of the way.

Amazing service - very professional, but friendly and helpful. Everything I needed to resolve my case - which was resolved very swiftly. Very appreciated

I contacted Jamie and his team regarding an employment law settlement agreement and I could not be happier with the service I received. Jamie, Kellie and Jennifer were absolutely outstanding from start to finish.

They dealt with my inquiry immediately and the entire process was completed within one day — I was amazed by how fast and efficient everything was. Everyone I spoke to was highly professional, knowledgeable and clearly experts in their field, yet also very approachable, friendly and happy to explain every step in plain language.

There was no unnecessary delay, no confusion and I felt fully supported throughout. I would definitely recommend Jamie and his colleagues to anyone needing help with employment law matters and I would not hesitate to use them again if required. Thank you all for such a brilliant job!

How do I express how useless they were? The moment our house move ran into an issue they basically held up their hands and gave up. I managed to save the move to our dream house completely on my own because I have experience in this area however for anyone depending on them entirely, don't. They have no experience with anything more than a simple new build purchase. They made it stressful and expensive. Not worth a single penny.

I had an excellent experience with Paul Alcock Solicitors, particularly with Eleanor, my solicitor, and Kelly. They handled my redundancy settlement agreement efficiently and ensured everything was resolved in a timely manner.

Both Eleanor and Kelly were highly professional throughout the process, providing clear guidance and making what could have been a stressful situation feel straightforward and manageable. Their expertise and responsiveness gave me real confidence at every stage.

I would not hesitate to recommend their services to anyone in need of legal support. A truly great service from start to finish.

Brilliant service. Easy to engage and very helpful

Slow service and poor communication on our conveyance as buyers. We paid double the normal rate and were promised a ‘priority’ service but it was just a sales pitch and they didn’t deliver on their promise. It was the most stressful experience and they tied themselves in knots with their own internal compliance requests which we had to go back on 3 times for separate requests to explain a gift, which filtered back to the seller’s solicitors and made them nervous that we didn’t have cash in place. Just find another solicitor charging half the price. They even made a mistake on the exchange of contexts missing out one of the title numbers we corrected them on. Partner on the file was on leave with no clear senior person instructed on our file to give us the priority service we were promised. Endless unanswered calls or emails. Yet when we complained we were fobbed off and they felt entitled to keep the full legal fee. I think a 50% refund for the lack of premium service was the minimum decent thing they could do. The junior solicitor we dealt with at the end of the exchange and completion process was the only person we feel worthy of any praise.

I was carrying out a number of ReMortgages and my solicitor dealing with this was Emily Brown and her team.
Absolutely atrocious Service, never bothered to answer her phone and her team were just rude and I would never put me through to her always stating that she was busy.
We were under a tight deadline, but Emily Brown did not care at all and took her sweet time often four or five days to reply to any emails while we were desperately trying to get things over the line.
This company is an absolute joke and I would strongly recommend never never going to them.
I am now in the process of taking legal action against them as their incompetency and extremely bad service cost me a lot.

Elinor and her colleagues were so prompt and efficient with regards to my settlement agreement. I’d highly recommend them.

STAY AWAY!!!!!Conveyancing negligence at its worst. Absolutely horrible and stressful experience with Emily Victoria Brown and her supervisor Cherry Riddelsdin. Someone should get her licence revoked to stop her from making her clients life a living hell. Lost £10,000 on my first house due to her lack of action in reviewing documents, liaising with the bank and committing to an an exchange date (you know, conveyancing basics!!). 6 months into the transactions she was still refusing to provide an exchange date because she couldn't be bothered to do her job! Will be taking legal action against this awful firm.

Absolutely dreadful experience. What was promised hasn't been fulfilled. Instead of having our solicitor Emily they always fobbed us off with some trainee student whom couldn't answer any questions and always just told us that she pass a message both the trainee student and Emily herself were dismissive and arrogant when we just needed them to do what was promised. Communication non existent
They very nearly lost us our house we had purchased by auction by making errors and demanding document they have not needed.
Even the solicitors from the selling party told us that they have almost lost us the house by an hour trying to get document which was not even needed.
Extreme stress caused by such unprofessional behaviour we had never accounted before.

we paid over £2000 and it felt like Emily and her team were actively ignoring us and like if we are fighting them not that they are working for us.

The team were very knowledgeable and immediately acted on the poor compromise that I had been presented with. They tightened up the agreement and communicated with the company on my behalf.
They maintained regular contact with me throughout the process and in total it took 5 days for the agreement to be settled with a good outcome for me personally.
I would strongly recommend their services. They were friendly and gave good advice and guidance at what was a very difficult time for me.

I found the service and advice offered to be clear concisely and just what I needed. So much so, that I recommended Poole Alcock to my partner when they were recently made redundant. Need I say more?

Tim was very helpful in providing me with some initial information on what my rights are as a father during seperation/divorce and what the next steps would be should I require the services of Poole Alcock to begin mediation or obtaining a legal shared parenting agreement.

Spoke with Tim today, loved his straight forward talking/ advise. Everything spoken about made sense and was a great help.