Everything seemed pretty ok until the rubber mats that Audi Poole were suppling with the car we had bought were not in stock. I was told they were going to be sent on, nothing received. Now 2 months... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Ver mais
A empresa respondeu
Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was untu... Ver mais
A empresa respondeu
Tim sold me an Audi A3 Sline. Made me feel relaxed and not pushed into purchasing anything. Listened well and answered all my questions honestly. Amazing experience and professional! So happy wi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Poole Audi
Escrito pela empresa
WELCOME TO POOLE AUDI
Informações de contacto
Old Wareham Road, BH12 4QN, Poole, Reino Unido
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,5
Excelente
519 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Made purchasing a new car a pleasure.
Made purchasing a new car a pleasure.
From initial enquiry to handover, everything was flawless. Kept fully informed on cars progress and all questions and queries answered promptly. Excellent video of vehicle, explaining all the new features.
Car was immaculate at handover .
Well done Poole Audi.
7 de julho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello David,
Thank you for leaving us a 5-star review.
It's wonderful to hear that our team at Poole Audi made your purchasing experience, from the initial enquiry to the handover, both seamless and enjoyable.
We are delighted to know that you felt well informed throughout the process and that we were able to answer your questions promptly.
I’ll be sure to pass your kind words on to the entire team and please do not hesitate to get in touch if there’s anything further we can help with.
Kind regards,
Emma - Poole Audi
We recently purchased a new Audi…
We recently purchased a new Audi vehicle from Audi Poole, and I was very impressed with the whole experience and team who were involved. Great customer service from the moment we walked into the showroom. We were never put under any pressure and any questions were answered and dealt with promptly. The team turned the new vehicle from showroom to handover in less than a day !!! Very impressed.
Would definitely recommend Audi Poole.
27 de junho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Stuart,
Thank you for your kind review and for choosing Poole Audi for your new vehicle purchase.
We are thrilled to hear that you had such a positive experience with our team, from the moment you walked into the showroom to the swift handover of your new Audi.
It’s fantastic to know that you felt looked after and that your questions were handled promptly and professionally.
We are so pleased that we were able to have your new Audi ready for handover on the same day and that we exceeded your expectations.
We really appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Emma – Poole Audi
Audi Poole the service was excellent…
Audi Poole the service was excellent ,beyond expectation, continued to report back to me on progress and gave the car a good clean .... highly recommend them as your first point of call for an Audi
25 de junho de 2025
Opinião espontânea
Resposta da Poole Audi
Dear Mr Malcom Barnes,
Thank you for leaving us a fantastic 5-star review. We are delighted to hear the service you received at Poole Audi was excellent and exceeded your expectations.
It's great to hear our team kept you informed throughout the service and that your car was returned to you in excellent condition.
We really appreciate your thoughtful review and recommendation and look forward to welcoming you back in the future.
Kind regards,
Emma - Poole Audi
Smooth and Professional Experience
I recently purchased a RS6 from Poole Audi and was thoroughly impressed with the entire experience. From the first enquiry to the handover, the team was professional, knowledgeable, and genuinely helpful throughout.
Communication was excellent — I was kept updated at every stage, and all of my questions were answered promptly and clearly. The process was smooth, efficient, and stress-free, which is exactly what you hope for when purchasing a car like this.
A special thank you to Luke who went above and beyond to ensure everything went to plan. It’s rare to find a dealership that combines premium products with such high levels of customer care.
Highly recommended — I wouldn’t hesitate to return or recommend Poole Audi to others.
12 de junho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello James,
Thank you for your kind words and for taking the time to share your experience.
We are thrilled to hear that your journey with Poole Audi; from your initial enquiry to the handover of your Audi RS6, was smooth, professional, and enjoyable.
We are especially pleased to hear that Luke made such a positive impression; we'll be sure to pass on your appreciation to him. Delivering exceptional service and keeping our customers informed every step of the way is something we take great pride in.
We hope you are enjoying your new Audi RS6, and we look forward to welcoming you back to Poole Audi in the future.
Kind regards,
Emma – Poole Audi
I bought a rs3 from poole Audi
I bought a rs3 from poole Audi. I don’t live close but all aspects of my purchase (including a part-exchange) were dealt with with consummate professionalism and efficiency. Joe Astley was really helpful in arranging the purchase, was non-pushy and a pleasure to work with.
30 de junho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Naj,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a positive experience with Poole Audi and that Joe and the rest of the team were able to assist you throughout the part-exchange of your vehicle.
We really appreciate your kind words and support and hope you are enjoying your new Audi RS3.
Kind regards,
Emma - Poole Audi
We arrived to very smiley helpful…
We arrived to very smiley helpful members of staff. Our salesman Tim was fantastic. He was patient with us as we were not sure what to buy at first.. He was extremely knowledgeable and explained about all the services Audi provide.. He made us feel very comfortable and kept in touch with us until our car arrived . Thankyou 😊
14 de junho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Samantha,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a positive experience with us and that our team made you feel welcome during your visit. It's great to know that Tim was patient and helpful and that he was able to support you throughout the process of finding your perfect Audi. I will pass your kind words on to the team and we hope to welcome you back to Poole Audi in the future.
Kind regards,
Emma - Poole Audi
Fantastic customer experience with Hayley Keeping at Poole Audi
My recent experience with Hayley Keeping at Poole Audi has been fantastic. I was slightly daunted at the thought of purchasing a car from a dealership and expected a pushy approach, however this wasn’t my experience at all and Hayley made me feel reassured throughout the entire process.
Everything was so easy - communication was great, all paperwork was sent and signed electronically, and the handover process was comprehensive. I am so delighted with my new car and Hayley’s personable and sincere demeanour made my experience relaxing and enjoyable.
31 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Lily,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear that you had such a fantastic experience at Poole Audi. It’s great to know the process was smooth and communication met your expectations.
We are especially pleased that Hayley was able to help you find the perfect Audi and provided excellent support throughout your purchase and handover.
We really appreciate your kind words and recommendation and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Great experience purchasing our new Q3
Great experience purchasing our new Q3 from Poole Audi.
Professional and personnel throughout the process.
Made us aware of all the options available with out pressure which was refreshing and appreciated.
New car was forced and made available within a week which assisted out diary.
Our new car was presented impeccably and all controls clearly explained. All in all a great experience from an attentive team.
6 de junho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello John,
Thank you for your 5-star review! We are thrilled to hear you had a great experience at Poole Audi and that our team were able to help you find the perfect Audi Q3.
We are so pleased that the purchase and handover process was relaxed and refreshing and that your new car was available in a timely manner.
I will pass your kind comments on to the team and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Highly recommend Poole Audi…
If you are looking to purchase an Audi then I highly recommend Poole Audi and especially Laura, who is an amazing sales specialist. She answered all my many questions quickly and everything was explained thoroughly.
Collecting the car felt special and Laura took the time to go through the many features of the car. This was very important to me as my new car is a huge upgrade compared to my previous car.
22 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello JPritchard,
Thank you for taking the time to leave us a review and for your kind words and recommendation. We are so pleased to hear Laura was able to answer your questions quickly and thoroughly and that she made your handover experience special.
We hope you are enjoying your new Audi and please do not hesitate to contact us if we can assist you any further.
Kind regards,
Emma - Poole Audi
Pleased to use Poole Audi
Using Poole Audi is very easy. The service staff were very attentive, polite, and knew what was needed.
I was invited to have a seat and offered a drink while I waited.
The small job didn't take long, I was offered a car wash and nothing seemed too much trouble.
I certainly wouldn't hesitate to go back for any work required.
10 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Tim,
Thank you for leaving us a 5-star review. We are delighted to hear you had a positive experience at Poole Audi. It's great to know our team were attentive, polite and that the work was completed on your vehicle in a timely manner.
Thank you again for your kind words and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Outstanding in every respect
Outstanding in every respect. The sales team are friendly, knowledgeable and extremely helpful. I trust Poole Audi implicitly for quality advice and service. I have no hesitation in recommending Poole Audi to anyone seeking a quality service.,
30 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Chris,
Thank you for your fantastic review. We really appreciate your kind words and recommendation and are delighted to hear you had an outstanding experience with us.
We are so pleased to hear that you found our sales team friendly, knowledgeable, and helpful. Earning your trust means a great deal to us, and it's fantastic to know that you feel confident in the quality of advice and service we provide.
Thank you again for choosing Poole Audi. We look forward to welcoming you back to us again in the future.
Kind regards,
Emma - Poole Audi
Audi Poole are good to deal with
Very helpful and responsive when asked. Services supplied with a courtesy car if required and the work carried out within the time given. All in all one of the best garages I have used over the past 40 years!
20 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Robert,
Thank you for leaving us a 5-star review. We are delighted to hear that you found our team helpful and responsive, and that the service met your expectations - including the courtesy car and timely completion of work.
We really appreciate your kind words and look forward to welcoming you back to Poole Audi again in the future.
Kind regards,
Emma - Poole Audi
A wonderful experience in the show…
A wonderful experience in the show room, the car all laid out perfectly and the staff are all smart and welcoming.
I part exchange my car and the car I chose was not available to see but a lower spec car was on the forecourt to see I was seen by the sales advisor Tim Alford and was very impressed with his knowledge of this car as it was new to Audi SQ5, I was worried when we went to collect the but car it excided my expectation as Tim said he was perfect in his description.
Very Impressed with Poole Audi
12 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Kate,
Thank you for sharing your 5-star experience with us. We are so pleased to hear it was a wonderful one from start to finish.
It’s great to know that our team made you feel welcome during your visit and that Tim made such a positive impression. It's wonderful to hear he helped guide you through the process with confidence and expertise. The Audi SQ5 is a fantastic choice, and we are thrilled it exceeded your expectations on collection.
Thank you again for choosing Poole Audi and we hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Good experience from start to finish.
My whole experience with Poole Audi has been brilliant. I have always had BMW in the past but decided to give Audi a try and so far am not regretting it. The sales team were brilliant and were not pushy. The A1 that I have purchased has been brilliant. Fun, nippy and a pleasure to drive. Went back to manual and have found the six speed gearbox really good.
22 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Sharon,
Thank you for taking the time to leave us a positive review. We are thrilled to hear that your experience with Poole Audi has been brilliant from start to finish.
It's always great to welcome someone new to the Audi brand and we are so pleased to hear that your Audi A1 is living up to expectations.
If there is anything else we can do to support you going forward, please do not hesitate to get in touch.
Kind regards,
Emma - Poole Audi
10 out of 10. Personal service.
Would highly recommend had excellent service, answered emails promptly and returned phone calls the same day. Picked me up from the station when I came to collect my car 10 out of 10. Bottle of wine on collection of my car was a nice touch, I have never had that before from other Audi dealers and this is my fifth Audi A5.
9 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Neil,
Thank you for leaving us a fantastic 5-star review. We really appreciate your kind words and recommendation and are delighted to hear that you were pleased with the service you received.
It’s great to know that our prompt communication and personal touches, like collecting you from the station and the bottle of wine, helped make your experience a memorable one. We always aim to go the extra mile, so it means a lot to hear that this stood out, especially as this is your fifth Audi A5.
We hope you are enjoying your new car, and if there is anything more we can do in the future, please do not hesitate to get in touch.
Kind regards,
Emma - Poole Audi
Having had difficulty getting my car to…
Having had difficulty getting my car to Poole Audi due to a medical issue, the staff sorted it out and couldn’t have been more helpful. Thank you
12 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Paul,
Thank you for taking the time to leave us a 5-star review. We are delighted to hear you had a positive experience at Poole Audi and that our team were able to support you with your vehicle. It’s always our goal to make the process as smooth and enjoyable as possible, and it’s wonderful to know we achieved that for you. We really appreciate your kind words and hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Great experience
Seamless process, great communication and very professional and all questions answered thoroughly with sales executive Kyle overall great experience
29 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Rubi,
Thank you for taking the time to leave us a 5-star review. We are so pleased to hear you had a seamless experience with us at Poole Audi. It's great to know Kyle was professional and helpful throughout the process. We hope to welcome you back to us again in the future.
Kind regards,
Emma - Poole Audi
Very professional but personal service…
Very professional but personal service from start to finish. This is the 4th consecutive Audi that we have purchased from Poole Audi and none have ever let us down. This was our first brand new Audi and we had done our research and set our budget before visiting the showroom. A suitable vehicle was sourced in line with what we were looking for, delivered in 2 weeks and we were kept informed at every stage.
21 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Kevin,
Thank you for taking the time to leave us a 5-star review. We really appreciate your kind words and loyalty and are delighted to hear that your experience with Poole Audi has consistently met your expectations. We always aim to provide a personal and professional service from start to finish and its great to know that your first brand-new Audi purchase was smooth and well-informed. We hope you are enjoying your new Audi, and we look forward to welcoming you back to us again in the future.
Kind regards,
Emma – Poole Audi
My first EV Audi
I recently purchased a vehicle from Roddy McIntyre and couldn’t be happier with the experience. From start to finish, Roddy was exceptional. He took the time to really understand what I was looking for and listened carefully to my needs. He was incredibly patient throughout the whole process, never rushed me, and explained everything clearly and in simple terms — which made me feel confident and comfortable with my decision.
Nothing was ever too much trouble for Roddy. He genuinely went above and beyond to make sure I was happy with every aspect of the purchase. His professionalism, honesty, and care made the experience smooth and enjoyable. I highly recommend Roddy to anyone looking to buy a vehicle — you’ll be in great hands!
4 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Marie,
Thank you so much for your fantastic review. It truly means a lot to us here at Poole Audi. We will be sure to get this wonderful feedback over to Roddy.
We really appreciate your kind words and hope you to see you again in the future. Please do not hesitate to contact us if we can assist you again in the future.
Kind regards,
Elysha – Poole Audi
Long Distance Purchaser
To be honest, I've never left a Trust Pilot review, and never felt the urge too.... except for now. I was a very long distance purchaser, I'd never seen the car, had no chance of seeing it, and that left telephone. Except, I'm deaf.... Not a problem for these guys.... 11 out of 10 on every point. No Hassel, no problem, just consistent help. I would whole heartedly recommend.
1 Trust Pilot review ever... and fully deserved
3 de maio de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Neil,
Thank you so much for your fantastic review. It truly means a lot to us here at Poole Audi, especially knowing this is your first Trustpilot post. We are honoured you chose us for such a big purchase from a distance, and we are even more thrilled that our team could make the process smooth and stress-free for you.
We really appreciate your kind words about our service and communication and hope you are enjoying your new Audi. Please do not hesitate to contact us if we can assist you again in the future.
Kind regards,
Emma – Poole Audi
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.