Everything seemed pretty ok until the rubber mats that Audi Poole were suppling with the car we had bought were not in stock. I was told they were going to be sent on, nothing received. Now 2 months... Ver mais
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Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation... Ver mais
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Cavin Sewell was exceptionally efficient knowledgeable and did not pull the wool over one’s eyes. His manner was confident and assertive and one felt he was someone you could trust. No stone was untu... Ver mais
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Tim sold me an Audi A3 Sline. Made me feel relaxed and not pushed into purchasing anything. Listened well and answered all my questions honestly. Amazing experience and professional! So happy wi... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Poole Audi
Escrito pela empresa
WELCOME TO POOLE AUDI
Informações de contacto
Old Wareham Road, BH12 4QN, Poole, Reino Unido
- 01202 775050
- marketing@pooleaudi.co.uk
- www.pooleaudi.co.uk
4,5
Excelente
519 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The team at Poole Audi were great from…
The team at Poole Audi were great from day one. We initially received a short video showing us the vehicle which was a nice touch. They always responded quickly to any questions we had.
The handover was really nice with the big unveiling and the complimentary bottle of wine was lovely too.
11 de setembro de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Wendy,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had a fantastic experience at Poole Audi and that our team were able to support you throughout the whole purchase of your new Audi. We really appreciate your kind comments and are delighted to hear the handover was made special for you. We hope you are enjoying your new vehicle.
Kind regards,
Emma - Poole Audi
We got the car that we wanted at the…
We got the car that we wanted at the time we wanted it. Daniel helped us through the finance application and all went well.
5 de setembro de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Mohammed,
Thank you for taking the time to leave us a fantastic 5-star review. We are thrilled to hear you had a positive experience at Poole Audi.
We look forward to welcoming you back again in the future.
Kind regards,
Elysha - Poole Audi
Would have been 5 if I got some flowers…
Would have been 5 if I got some flowers and I felt rushed as the sales person had someone else waiting for them.
12 de setembro de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Audi Sue,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
We’d like to clarify that while we don’t provide flowers, we do include a complimentary bottle of Midas Wine with every handover as a gesture of appreciation.
We are very sorry to hear that you felt rushed during your visit; that’s certainly not the experience we want for our customers. Your time and comfort are extremely important to us, and I’d love to understand more about your experience so we can make sure this doesn’t happen again.
If you’re happy to share a few more details, I’d be delighted to hear from you directly. Your feedback will help us improve and ensure every customer feels valued and unhurried. You can reach out to us on www.pooleaudi.co.uk/contact
Thank you,
Elysha – Poole Audi
Buying a car at Audi
Everyone at Audi made me feel welcome, special and coffee is amazing. Every question i had was answered and I was kept informed every step of the way - Lucy was fantastic.
28 de agosto de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Suzie,
Thank you for taking the time to leave us a fantastic 5-star review. We are thrilled to hear you had a positive experience at Poole Audi and that the whole team made you feel welcome.
It's great to know we were able to keep you informed throughout your whole visit and I will pass your kind words on to Lucy.
We look forward to welcoming you back again in the future.
Kind regards,
Emma - Poole Audi
Excellent customer service
Excellent customer service. Make you so welcome. Explains everything to you feel so relaxed when you walk in there. So clean and bright. So much to choose from
4 de setembro de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Stuart,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you experienced excellent customer service with our team at Poole Audi and that you were impressed with the range of Audi models available in the showroom.
I will pass your kind words on to the whole team and we look forward to welcoming you back in the future.
Kind regards,
Emma - Poole Audi
Love Audi
Love Audi, i'm on my fourth from Poole Audi.
They are all very professional, smart and attentive.
One issue: when you call them, you go to reception, they take all your details and then try and pass you to the relevant department, if a particular agent is dealing with you only he/she can speak to you. This is where the telephone tennis starts. Bck and fourth 4 time the other day, we ended up dealing with the issue on answer phone messages. Loosen up this rule Audi, its time consuming and frustrating and take up everyones tim x 4 on this occasion.
16 de setembro de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Glen,
Thank you for your kind words and continued loyalty. We are delighted to hear that this is your fourth Audi from Poole Audi and that our team are always professional and attentive during your visits. We really appreciate your feedback and will be sure to pass this on to the team. If there is anything more we can do to assist you, please do not hesitate to contact us.
Kind regards,
Emma - Poole Audi
Excellent support and customer servic.
Excellent support and customer service from Tim Alford at Poole Audi.
He helped to navigate all our issues and still managed to get our new Q8 on time.
Overall a brilliant experience.
28 de agosto de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Louise,
Thank you for leaving us a 5-star review. We are thrilled to hear you had a positive experience at Poole Audi and that you received excellent support and customer service from Tim and the rest of the team.
We hope you are enjoying your new Audi Q8 and please do not hesitate to contact us if we can help you any further.
Kind regards.
Emma - Poole Audi
Second hand Audi car
From start to finish very good service and car delivered on time and in perfect condition very happy.
29 de agosto de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Andy,
Thank you for taking the time to leave us a review. We are thrilled to hear you had a fantastic 5-star experience with us whilst purchasing your Approved Used Audi. It's great to know your car was delivered on time and in perfect condition.
We really appreciate your kind words and please do not hesitate to contact us if we can help you any further.
Kind regards,
Emma - Poole Audi
Audi Approved Used
Bought a £26k approved used car, found out it has broken rear windscreen in the boot trim and an aftermarket replacement installed. Not declared at the time of purchasing and apparently passed the extensive 137 point check.
Refusing to address this issue and rectify to Approved Used standards.
Would avoid if you want any integrity and honesty with your car purchases
21 de agosto de 2025
Opinião espontânea
Resposta da Poole Audi
Dear Mr Norton,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi. A manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
My new car
Very helpful and quick at sending me a full detailed video of the car explaining all the options for me and always responding to my emails very quickly and all around very good service thank you
15 de julho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Madison,
We really appreciate you taking the time to leave us a 5-star review.
It's great to hear that the video walkthrough and quick responses made things easier for you. We are so pleased that we could assist you and hope you are enjoying your new Audi.
Kind regards,
Emma - Poole Audi
Don't get your vehicle worked on here…
Don't get your vehicle worked on here if you want all the bolts replaced after work being carried out.
Poole Audi forgot to replace bolts on my vehicle on a previous visit during a service when removing parts, and failed to inform me of this issue. I had a service completed approximately 3 months ago and then on the most recent visit had an MOT completed where they found the issue.
When handing my vehicle over the service advisor explained all the details will be in an email and I can review all the details on there, and handed me an MOT certificate. This was failing to inform me of the missing bolts. I was first aware they were missing after getting home and reading this email as I was quickly ushered over to me vehicle to leave.
Upon further review these missing bolts had been marked as urgent/rectify soon, and that to have the issue resolved they wanted to charge me for them.
I have tried multiple times to raise this issue with Poole Audi via email (unable to phone during office hours as I work shifts). After emailing my service advisor and customer services separately I had a single response last week saying the issue was being looked into and I would hear back by Friday 5th. It is now Tuesday 9th and haven't even had an acknowledgement of the issue, let alone a hint of resolution.
I live over an hour away from the garage so it isn't a simple pop in fix for me, and I am extremely disappointed they didn't feel I was a worthy enough customer to keep my safety a priority.
3 de setembro de 2025
Opinião espontânea
Resposta da Poole Audi
Dear Mr Leckenby,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi.
A manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
Excellent service and very…
Excellent service and very knowledgeable.
16 de agosto de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Jacky,
Thank you for taking the time to leave a 5-star review. We are thrilled to hear you received excellent service at Poole Audi and that our team were helpful and knowledgeable.
We really appreciate your kind words and hope to welcome you back in the future.
Kind regards,
Emma - Poole Audi
Audi A6 ongoing fuel system fault
I brought an A6 in December 2023. I was informed it was free of defect. It had a fuel system fault, central locking fault and a climate control fault. The car has been returned 15 times in 20 months and remains defective. Poole Audi offered to buy back at trade price not retail price or £200 toward a alternative car same model and age with less mileage priced at 9.5K more.
Certain members of the sales team could not lie straight in bed. If you want to buy an Audi, please go some where else and save yourself from an horrendous experience.
2 de setembro de 2025
Opinião espontânea
Resposta da Poole Audi
Good afternoon,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi.
After reviewing your feedback, I am aware that our General Sales Manager has been in contact with you today to discuss your experience in more detail.
If you require any further assistance, please do not hesitate to contact us.
Kind regards
Emma – Poole Audi
Buying a pre-owned Audi Q8
I knew I wanted to buy an Audi for replacement of my old car, and Hayley Keeping, Poole Audi sales, found me exactly the right vehicle to fit my planned specification at an acceptable price.
This was the Q8 model with an already built in, electrically operated tow hitch I required. The 2019 car has already covered 55,000 miles but was in immaculate condition and I was convinced it would cover more than double that in its life.
After a test drive, Hayley professionally talked me through the modern complexities of the buying process and explained and demonstrated the technicalities of the powerful, advanced modern vehicle (compared to my old car).
Poole Audi and the staff at the company gave me the service I wanted and sold me the car fit for my requirements.
John from Canford Cliffs, Poole.
6 de agosto de 2025
Opinião espontânea
Resposta da Poole Audi
Hello John,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had an excellent experience with Poole Audi and that our team were able to help you find the perfect Audi.
I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Excellent customer service
This is a company that provides an extremely high level of customer service and i would highly recommend
I dealt with Sam when buying my new car and I must say he really took really good care of me
1 de agosto de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Mr Graham,
Thank you for taking the time to leave us a 5-star review. We are thrilled to hear you had an excellent experience with Poole Audi and that our team were able to help you find the perfect Audi.
I will pass your kind words on to the team and please do not hesitate to contact us if we can help you any further.
Kind regards,
Elysha - Poole Audi
Sales very professional but Tow Bar Issue
Sales dept very patient and professional. The unvailing/ presentation of new car was a pleasant surprise. Only down side was i wanted a tow bar but Audi wanted 2K for it & even then had none available. If I got Tow Bar fitted by another professional fitter my 2 year warranty would be void.
8 de julho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Robert,
Thank you for your kind words. We are thrilled to hear you found our sales team professional and patient during your visit and that the unveiling of your new Audi was a pleasant surprise.
Creating a memorable and enjoyable handover experience is something we take great pride in, so it's wonderful to know that stood out to you.
We are sorry the tow bar is currently unavailable and understand how disappointing that must be. Your feedback has been shared with the relevant teams, and we truly appreciate you taking the time to let us know.
Please do not hesitate to reach out if there is anything else we can do to assist you.
Kind regards,
Emma - Poole Audi
Poor Management and Communication
Nothing but problems, since I picked up my new Q5 SLine Audi 2025
Technician cracked the consule prior to handover. This was replaced, back window cover not fitted correctly, no date for replacement. 7 faults on the car, car transported back to Poole Audi. Communication appalling throughout the experience. Technicians worked on it for three days. Could not fix initially, having to call Audi UK. Due to faults and management asked for a refund. Very poor communication from branch manager and after sales manager
Felt no alternative but to accept market value after only 3 months brand new at the time losing a lot of money. Made a official complaint to Audi UK. Outcome as the car is now traded back to Poole matter closed. Leadership and Management poor, communication poor. Would I use Poole audi again, No
9 de julho de 2025
Opinião espontânea
Resposta da Poole Audi
Good morning,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi.
A manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
Terrible customer service
Nothing but problems since the sale of my new q7 and now I need a repair and the customer service is non-existent and very frustrating! Waited over a week for a repair and they can’t even phone with an update!
Then when I call for an update it’s incorrect information again and car isn’t ready when they said it would be.
For the price of a new Audi you would expect a half decent customer service where they actually speak to each other and the departments and maybe pop you a call.
Sadly I don’t think I can deal with an unprofessional company like this for much longer so will be parting ways as soon as I can end my finance with them.
19 de julho de 2025
Opinião espontânea
Resposta da Poole Audi
Good morning,
Thank you for taking the time to share your feedback with us. We are very sorry to hear you have not had the experience you deserve at Poole Audi.
A manager will investigate this for you immediately and contact you shortly.
Please accept our apologies and thank you once again for your valuable feedback.
Kind regards
Emma – Poole Audi
Superb service from Poole Audi
I took my Audi A3 in for its major service at Poole Audi and could not fault the whole process. Everyone I dealt with was professional, friendly, and efficient.
The service centre itself is absolutely amazing, and even a while-you-wait service is not a chore at all. There are plenty of places to work, and the addition of the beauty salon is just wonderful. I took the opportunity to have a massage while I waited, and I can honestly say this was probably the most enjoyable experience I’ve ever had at a garage!
We previously owned an Audi A4 and had visited the old Poole Audi some years ago, where we always received excellent service. It’s great to see that this level of service has not changed—and has even been scaled up—since the move to the new service centre.
My car was returned lovely and clean, and the Audi Cam video from the engineer who serviced my car was clear, concise, and very reassuring. I’ll definitely be returning to Audi for my next service, knowing my car is in good hands.
19 de junho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Sarah,
Thank you for taking the time to leave us a fantastic 5-star review.
We are thrilled to hear that you had a positive experience at Poole Audi whilst your vehicle was in for its service, and that our team were friendly, professional, and efficient.
It's wonderful to know you enjoyed our award-winning showroom and were able to take advantage of some of the facilities we have on offer, such as our onsite beauty salon.
We are so pleased that our service exceeded your expectations, and I will be sure to pass your kind words on to the whole team.
Please do not hesitate to contact us if there is anything else we can do to assist you.
Kind regards,
Emma - Poole Audi
I brought my first audi from poole…
I brought my first audi from poole audi. It's my first time buying from main dealer. Sam Forester was my salesman making the sale process nice and easy. Completing on time. The audi team were all pleasant and very welcoming. I would highly recommend poole audi. Many thanks to the team.
4 de julho de 2025
Opinião espontânea
Resposta da Poole Audi
Hello Lee,
Thank you for taking the time to leave us a lovely review.
We are delighted to hear that your first experience buying from Poole Audi was such a positive one.
It’s great to know that Sam made the process smooth and straightforward, and that the rest of the team helped make you feel welcome throughout.
Your recommendation means a lot to us, and we’ll be sure to pass on your thanks to everyone involved.
We hope you are enjoying your new Audi, and we look forward to seeing you again in the future.
Kind regards,
Emma – Poole Audi
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