The location, facilities, kindness and meticulous consideration were all perfect. I was moved by the way he tried his best to meet the customer's needs. It was a trip for healing and it was an excelle... Ver mais
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I recently booked my stay at the Waldorf Astoria in Helsinki, Finland, and I truly cannot say enough positive things about the experience. From the moment I stepped into this exceptional property un... Ver mais
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The Carlton Cannes is an ICON along the French Rivera and they super exceeded our expectations. The General Manager, Pierre Louis Renounce, a veteran hotelier and his dream team personally met with u... Ver mais
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Informações sobre a empresa
Escrito pela empresa
PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel. PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades. The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets. PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.
Informações de contacto
4,7
Excelente
160 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The magic of Claridges starts…
The magic of Claridges starts immediately one stops a car outside. We had a memorable stay. The staff and care for guests is exemplary. We had some problems but they were magnificently resolved by management. The mark of a good organisation is how they resolve problems. You deserve a huge accolade Claridges!
23 de março de 2024
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you for your glowing review of your Claridge's stay! We're thrilled to hear that you had a memorable stay. We're glad the issues you encountered could have been resolved quickly, and we truly appreciate your kind words. We look forward to welcoming you back soon for another fantastic experience.
Best experience ever!
Luca and Juris are the best! They work with beautiful hotels and do everything to make your stay as luxurious and nice as possible. Highly recommend private upgrades to everyone!
8 de março de 2024
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you, Malika, for your great review! We're glad you enjoyed your VIP hotel stay. It's lovely to hear PrivateUpgrades made your stays even better. We appreciate your recommendation and hope to serve you again soon!
Amazing Fitzwilliam Hotel Belfast
The facilities, rooms and staff at this hotel are amazing in equal quantities. Nothing is too much trouble. I had a mix up at check in and it was handled with care and patience the staff were outstanding and a credit to their organisation.
22 de fevereiro de 2024
Opinião espontânea
Resposta da PRIVATEUPGRADES
We're thrilled to hear your experience at the Fitzwilliam Hotel Belfast was exceptional! It's lovely to know the facilities, rooms, and especially the staff met your expectations, demonstrating great care and patience during your stay. Thank you for acknowledging the outstanding service, and we hope to serve you again soon!
Does exactly what it says on the tin as…
Does exactly what it says on the tin as soon as I checked in I was upgraded to the top floor.
18 de fevereiro de 2024
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you for sharing your experience with us! We're thrilled to hear that our services met your expectations. We always aim to provide our members exceptional service, and we're glad that the upgrade to the top floor added to your satisfaction. We hope the view from the top was a highlight of your stay! We look forward to welcoming you back and ensuring another memorable experience. Thanks again for choosing us and for taking the time to leave this wonderful review.
Fantastic. Experience..
Our recent hotel stay was so successful & we enjoyed all the benefits that using private upgrades to book through brought us..
Everything promised was fulfilled and we wouldn’t hesitate to recommend the service to anyone in the future.
16 de fevereiro de 2024
Opinião espontânea
Resposta da PRIVATEUPGRADES
We're thrilled to hear about your wonderful experience! Thank you for choosing us for your hotel stay and for the glowing recommendation. We look forward to serving you soon again!
The exceptional offer that we had from…
The exceptional offer that we had from PU was superb.
The hotel was fantastic and the staff were absolutely perfect. The whole experience was faultless.
8 de janeiro de 2024
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your wonderful review, Mrs Eccles! We are thrilled to hear that your first experience with us was exceptional. Our team strives to provide an unforgettable stay, and knowing that you found the hotel fantastic is immensely gratifying. Your feedback about the faultless experience is a testament to our dedication to ensuring every guest feels special and well-cared for. We hope the memories you've created during your stay will bring you back for many more delightful experiences. Once again, thank you for choosing PrivateUpgrades for your stay. We eagerly look forward to serving you again soon!
Issues with check in.
Issues with hotel check in in January and March 2024.
I am aware I booked the room the same day so maybe it difficulted the hotel staff to see my VIP package.
In my 2nd stay ,hotel manager confirmed they didn't receive confirmation of free upgrade by P.U.
(It will be great to communicate by chat ,rather than email, phone to fix any issue promptly).
I requested to speak with Migi by email and no one helped with it.
My P.U account-profile has been deactivated by Private Upgrades after these issues not allowing more bookings.
In honour, without prejudice
a.
All rights reserved, UCC 1-308
13 de janeiro de 2024
Opinião espontânea
Resposta da PRIVATEUPGRADES
Dear Mrs Gallego. Between all your 1-star reviews, we appreciate at least received a 3-star rating from you. We take all inputs from our members very seriously. However, we respectfully disagree with your comments. You booked for the same day, for one night in the lowest category, requesting an early check-in and a late checkout at 8 pm. Despite the limited time before your arrival, we diligently prepared your stay. At 11:27 am (swiss time), you called us from the hotel lobby and expressed disappointment over not receiving a Suite nor the late checkout until 8 pm. Our team member tried to explain to you that booking the entry-level room should not involve the expectation of getting a top suite. At this point, we have already managed a double upgrade to a nice room and a late checkout until 3 pm for you, exceeding what we are promoting. With that, we hoped everything is fine and solved. One hour after this call, you emailed, alleging the upgraded room was unsanitary and a health hazard, and accused us again of not delivering what was promised. We promptly liaised with the hotel and responded precisely 1 hour later per email, confirming a room upgrade per your perception. We refuted your claims and reiterated that all promises were more than just fulfilled. In the end, the multiple upgrades, 100 USD credit, complimentary breakfast, 50 USD Spa pass, and free late checkout provided you with more value than the cost of your stay. We believe our response was swift and effective, even it was weekend. While we accept that we can not meet your expectations, we wish you better experiences with your future booking agent.
Privateupgrade is the best,and…
Privateupgrade is the best,and trustworthy.
They are very prompt and always there to assist .
I also would like to say a great thank you to Migi Dalida ,he never failed to give me the assistance I need .
Now I am booking again through Privateupgrade best deal,best teams and beat travel designers.
6 de janeiro de 2024
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you for your wonderful review and for choosing PrivateUpgrades for your travel needs. We're thrilled you've had such a positive experience with our service. Your kind words about our promptness and assistance are greatly appreciated. A special thanks for acknowledging Migi Dalida's efforts. She is a valuable team member, and we're glad she could provide you with the support and assistance you need. Your continued trust and satisfaction motivate us to keep delivering high-quality services.
Outstanding Service
Private Upgrades was very prompt with any response to my questions. They were able to get the rooms I wanted at a better rate than I could along with breakfast included and a $100 credit at the hotel. We stayed at the Hotel Mozart, Prague which was lovely and in a perfect location. The suite I had reserved was upgraded to a larger suite largely because I had booked through Private Upgrades. Will definitely use them again!
20 de dezembro de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you for your wonderful review! We're thrilled you had a great experience with Private Upgrades and enjoyed your stay at the Hotel Mozart in Prague. It's fantastic to know that our prompt responses, exclusive room rates, added perks and the suite upgrade contributed to your memorable stay. We look forward to assisting you with your future travel plans and ensuring another delightful experience.
We were upgraded to a larger room and…
We were upgraded to a larger room and the staff were amazing. It is a brand new hotel in an upscale area of Paris.
The staff were receptive of some minor issues with the design of the bathroom. The modern design sink splashes water and there were no surface area to keep your make up and toiletries. Overall it was a good experience but we will never return. The noise from the bar can be heard three floors above. It stopped at 11.00pm. There was no lobby area to wait for your room.
26 de dezembro de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Dear Kenny, we are thrilled to receive a review from you! Thank you for allowing us to accompany you on your journeys over the past years. You know the world, the finest hotels, and you always travel with joy and a smile. We take great pride in having you as a member of our community!
Wonderful Hotel and was upgraded to the…
Wonderful Hotel and was upgraded to the Grand Heritage Suite which was a Lovely Surprise and Beautiful.
Excellent Hospitality and Service, Highly Recommend.
18 de dezembro de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for taking the time to share your experience. We are thrilled that the surprise upgrade to the Grand Heritage Suite added a special touch to your stay. It's lovely that you found the suite beautiful and that the hospitality and our service met your expectations. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future for another memorable stay.
Wonderful experience with Privateupgrades
Have used Privateupgrades for 2 bookings recently- and was really pleasantly surprised by the level of service. In recent years I’ve been a bit reluctant to use 3rd parties to book hotels - while you may get a slightly better rate- you often get inferior rooms/ service as I think many hotels would prefer you to book directly with them. I think Privateupgrades must have a very good relationship with their hotels- as it’s the complete opposite with them- you get better rooms at better rates ( sometimes much better! ) free breakfast and hotel credit and you are treated so well by hotel staff. Have just made another booking with them and hope they continue to expand the number of hotels they offer. A special thank you to Luca who has been so helpful with all my bookings
10 de agosto de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Dear Mrs. O'Reilly, we are profoundly grateful for your generous sharing of experiences with Privateupgrades. It is genuinely heartwarming to learn of your enjoyment and appreciation of our services and benefits. We are elated at the prospect of your future stays and eagerly anticipate the opportunity to serve you again. Your feedback is a treasured gift to us, and please be assured we remain steadfastly at your service.
Upgrade de qualité à Dubaï
3 mois après notre séjour au Jumeirah Zabeel Saray***** sur la palme Jumeirah de Dubaï, nous avons été ravis de l'accueil et des prestations.
L'hôtel propose tous les services d'un palace.
Pour la première fois nous avons pu profiter d'un office manager français qui nous a grandement facilité les échanges (pas si courant a Dubaï ou l'anglais est d'usage et le français extrêmement peu pratiqué)
Nous avons pu bénéficier d'un plateau de mignardises d'accueil digne d'un restaurant étoilé d'une valeur supérieure a 100 euros ainsi qu'un départ ultra tardif le dernier jour, 20h !
Ce départ tardif à complètement changé la fin de notre séjour, notre vol n'étant qu'à 1 h du matin.
Nous avons également bénéficier d'une chambre vue piscine sur Palm Jumeirah au dernier étage (Consécutif à un contact direct avec l'hôtel)
Nous avons donc extrêmement apprécié ces prestations "offertes" qui n'ont fait qu'amplifier la qualité générale de notre expérience dans cet établissement.
Nous regrettons que la plateforme ne propose plus cet hôtel pour septembre 2024 qui va nous contraindre à envisager la réservation via luxury escapes.
1 de agosto de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Merci pour votre avis sur Jumeirah Zabeel Saray à Dubaï. C'est formidable de savoir que vous avez passé un merveilleux séjour avec d'excellents services, notamment l'assistance d'un responsable francophone. Nous souhaitons vous informer que nous avons toujours l'hôtel dans notre offre et que les tarifs pour septembre 2024 sont déjà disponibles à la réservation, afin que vous puissiez continuer à profiter de ces expériences de qualité à l'avenir.
Thank you for your review of Jumeirah Zabeel Saray in Dubai. It's great to hear you had a wonderful stay with excellent services, including the assistance of a French-speaking manager. We want to inform you that we still have the hotel in our offering, and the rates for September 2024 are already available for booking, so you can continue to enjoy such quality experiences in the future.
Excellent professionally run operator
Excellent professionally run operator
Kept up to date with booking details, great promotinal rates best price on market for Raffles Jakarta
3 de outubro de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your kind words and positive review! We are delighted to hear that you had a pleasant experience with our booking process and promotional rates. We strive to provide the best prices and services for our members, and we are glad to have met your expectations for your stay at Raffles Jakarta. We hope to have the opportunity to serve you again in the future. Thank you for being a PrivateUpgrades member!
terrible check-in experience
Maybe my previous stay was too perfect and this time it was a little bit disappointment. You might want to avoid staying during the summer time when the service
in general was not so excellent as the other season.
23 de agosto de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
We're sorry to hear about your negative check-in experience. Please provide us your reservation details so we can discuss the matter with the partner hotel. This review channel is primarily for feedback on the offerings and services of Privateupgrades, rather than the hotel itself. However, our team is always on hand to assist if any aspect of your stay could be better. Kindly email us so we can further investigate and address your concerns with the hotel.
Overall almost good experience
Overall almost good experience, despites misleading announced renovation, affecting our stay in terms of experience and service.
Service dramatically reduced from the last years, however at acceptable level.
They don't recognize the 100 USD credit of privateupgrades, converting in 3000 THB, that is a lower amount converted in USD.
19 de agosto de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you for your review. We're delighted to hear that you had a pleasant staycation. While the Beach Wing of the hotel is currently undergoing renovations, the hotel ensured us that these upgrades won't affect the guest experience. The credit difference is due to the hotel's use of their exchange rate, which is beyond our control. We genuinely appreciate your feedback and eagerly anticipate the opportunity to welcome you back in the future.
PrivateUpgrades was extremely…
PrivateUpgrades was extremely communicative and fast in their responses. They are a wonderful luxury concierge service that make anything happen! Thank you so much, will definitely be using PU again.
14 de agosto de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for your kind words! We're thrilled to hear about your positive experience with PrivateUpgrades. Delivering exceptional communication and swift responses is what we're all about. We look forward to assisting you again in the future. Your satisfaction is our priority. Have a fantastic day!
The Fullerton Singapore
We booked through private upgrades at The Fullerton Singapore and the experience was amazing, we had early check in, late check out, lounge access and room upgrade! We were extra spoilt by The Fullerton with presents and celebrations for our anniversary. We were couldn't get over all the little extras and how attentive the staff all were. It was an truely amazing experience, highly recommend booking through private upgrades.
4 de agosto de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for sharing your wonderful experience at The Fullerton Singapore! We're thrilled to hear that your stay was nothing short of amazing. Your kind words about the attention to detail and our team truly reflect the exceptional service we strive to provide. We greatly appreciate your recommendation to book through PrivateUpgrades. We look forward to welcoming you back for more memorable stays in the future!
High-quality travel consultant
Good room rate with various benefits and significant welcome amenities. Help customers to solve problems with hotels kindly and efficiently. Highly recommended!!
27 de julho de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our competitive room rates and the array of benefits we offer. It's wonderful to know that our welcome amenities made a significant impression on you. Our dedicated team takes pride in assisting our members with kindness and efficiency, ensuring a smooth and enjoyable stay. Your recommendation means the world to us! We look forward to welcoming you back for another exceptional experience.
Excellent service
Great service, great stay. Highly recommended. Took care of all our needs and special request
13 de junho de 2023
Opinião espontânea
Resposta da PRIVATEUPGRADES
We're thrilled to hear that you enjoyed your stay and found our service to be exceptional. We believe that every guest deserves personalized attention, and we strive to cater to all individual needs and requests. Your kind words are a testament to our team's hard work and dedication. Your recommendation is highly appreciated, and we look forward to hearing back from you in the future for another great stay!
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