Great personal service by staff at the store! Not so on line purchasing of knives which since the new rule I have not been able to use as your software kept telling me "Oops" after taking my phot... Ver mais
A empresa respondeu
Localização
Alterar localização25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED Chatham, GB
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Leia as opiniões dos outros
We went into the Chatham outlet store, after sorting my kids school uniform and to be honest, I wasn't expecting such a high quality store. The products are fantastic quality and the service was the s... Ver mais
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Been looking for a new knife set and finally settled for the 8 piece set with the lay flat block holder, important for me as it can sit in a drawer out of sight but readily available,. A well made we... Ver mais
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Outstanding Customer Service provided, along with brilliant advice. Extremely knowledgeable staff are on hand to deal with any questions you may have. We are having a new kitchen fitted with a beautif... Ver mais
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Informações sobre a empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contacto
25 Dockside Outlet Centre, Maritime Way, Chatham Maritime, ME4 3ED, Chatham, Reino Unido
4,9
Excelente
443 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer services and very…
Excellent customer services and very good quality products. It is a breath of fresh air. Just how a shopping experience should be. Thank you.
28 de junho de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Resposta da ProCook - Chatham
We're so glad you experienced great service and found our staff friendly and helpful! Thank you for your kind words.
The sales guy ( can’t remember his…
The sales guy ( can’t remember his name) went above and beyond.
26 de junho de 2026
Resposta da ProCook - Chatham
We're so happy to hear our team provided such excellent service. We appreciate your kind words!
Excellent customer service.
24 de junho de 2026
Customer service was amazing when…
Customer service was amazing when buying my item nothing was too much trouble and very friendly and polite
The shop assistant was very knowledgeable and knew all about the products
28 de junho de 2026
Excellent knowledge of products & advice
Excellent knowledge of products and advice on purchasing both knives and frying pans. Delighted with products.
24 de junho de 2026
the staff at Pro Cook Dockside Chatham…
the staff at Pro Cook Dockside Chatham was very helpful and made our purchase easy
25 de junho de 2026
Resposta da ProCook - Chatham
We appreciate your kind words.
Helpful staff
18 de junho de 2026
The staff were very helpful
The staff were very helpful, and we found what we wanted at a reasonable price.
15 de junho de 2026
Resposta da ProCook - Chatham
We're so glad our staff was helpful and you found what you wanted at a reasonable price!
The lady in the shop was extremely…
The lady in the shop was extremely helpful and knowledgeable
10 de junho de 2026
The products are first rate and the…
The products are first rate and the service at the Chatham Dockside outlet store was helpful and efficient.
7 de junho de 2026
Resposta da ProCook - Chatham
We're so happy you enjoyed our first-rate products and found our service helpful and efficient! We appreciate your kind words.
Good customer engagement
Good customer engagement, good choice of quality products, and a supportive effort in making our transaction a remarkable one.
4 de junho de 2026
Resposta da ProCook - Chatham
We're so glad you enjoyed our customer engagement, quality products, and supportive service. We appreciate your kind words!
We love pro cook products and staff are…
We love pro cook products and staff are always welcoming and helpful.
27 de maio de 2026
Resposta da ProCook - Chatham
We're so glad you love our products and find our staff welcoming and helpful! Thank you.
Staff members was welcoming and had all…
Staff members was welcoming and had all the answers we required.
Friendly service and prompt while completing the purchase
26 de maio de 2026
Resposta da ProCook - Chatham
We're so happy to hear our staff was welcoming and provided friendly, prompt service during your purchase!
I was able to sample some kitchen…
I was able to sample some kitchen knives to find suitable the weight and handle of several different brands with a variety of fruit and vegetables.
Well recommended.
7 de maio de 2026
Resposta da ProCook - Chatham
We're so glad you had a positive experience sampling our kitchen knives! We appreciate you taking the time to share your recommendation.
fab staff
fab staff. Told us about offer on cookware which was too good to turn down
19 de maio de 2026
Resposta da ProCook - Chatham
We are so glad our staff provided excellent service and informed you about our great offer!
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