Fees are too high and its a constant drain on my pension pot. Currently trying to transfer to another provider but profile pensions are not responding to messages when i am requesting account i... Ver mais
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Leia as opiniões dos outros
Water Unnisa was very professional and clear with the information she shared with me. I hope to interact with her next year when I am ready.
A empresa respondeu
Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... Ver mais
A empresa respondeu
Good website to be able to review investment. Good communication when recommending strategy change. Able to send questions and queries and get a response. Able to speak to a real person with enquiries... Ver mais
Informações sobre a empresa
Escrito pela empresa
A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.
Our Company
Escrito pela empresa
- Our Mission
- We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
- Make the most of your pension
- Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
- What makes Profile Pensions different?
- We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.
Informações de contacto
Norwest Court, Guildhall Street, PR1 3NU, Preston, Reino Unido
- 01772 804404
- contact@profilepensions.co.uk
- www.profilepensions.co.uk
4,4
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Profile Pensions traced my SERPs…
Profile Pensions traced my SERPs pension and made transferring simple
27 de fevereiro de 2025
It was very informative and understanding thankyou
Your guide made me feel comfortable thankyou
17 de fevereiro de 2025
Everything was dealt with quickly and…
Everything was dealt with quickly and efficiently from the start.
Excellent service.
21 de fevereiro de 2025
Very helpful and very easy to…
Very helpful and very easy to understand and use the app a no hassle way of sorting things out and very good service
21 de fevereiro de 2025
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Tired of chasing them.
Really struggled to get a specific advisor on the phone. Repeatedly emailed/rang the contact number for this. No call back this morning when they had messaged through the portal saying they would. This is upsetting. I really feel I should speak with someone before re-choosing how the money I pay into my pension is invested but I cannot do this without fully understanding what the return has been on what I have already put in to help make an informed decision. I feel let down.
21 de fevereiro de 2025
Opinião espontânea
Resposta da Profile Pensions
Hi Elizabeth,
We understand your frustration with the difficulty in reaching your adviser. We apologise for the inconvenience caused by the lack of a callback and the delay in getting the information you need. We value your feedback and will use it to improve our communication and service.
I've been told that someone tried to call you on Friday and you also have a call scheduled with your Pension Adviser, so hopefully you've been able to speak to them and resolve your issue now.
Kind regards,
Carina Chambers
Marketing Manager
Does what it says on the tin
Does what it says on the tin.
Haven’t got a clue what you have from where?
Give them the jobs you’ve worked for and national insurance number and the rest is plain sailing
12 de fevereiro de 2025
I asked for the most tax efficient…
I asked for the most tax efficient monthly payment and find I am payng tax anyway
I found that despite telling them I dod not want my peoples pension transferred to them they did it anyway
18 de fevereiro de 2025
Resposta da Profile Pensions
Hi Dawn,
We understand your frustration with the tax implications of your monthly payments and the transfer of your pension. I can assure you that you did give digital authority for the transfer of your pension, as we wouldn't be able to do this without your authorisation.
We strive to provide clear and accurate information to our clients, and it seems we fell short in this instance. We value your feedback and will use it to improve our communication and ensure that our client's needs are met.
Please feel free to contact your dedicated Pension Adviser if you need help with these matters or anything else.
Kind Regards,
Carina Chambers
Marketing Manager
I prefer talking to an advisor rather…
I prefer talking to an advisor rather than email. Overall not too bad
18 de fevereiro de 2025
Excellent service as always
Excellent service as always, the pension advise is Jargon free, professional and friendly. I would recommend this service to anyone looking at getting advise on pension and investments.
13 de fevereiro de 2025
Opinião espontânea
Highly recommended, easy and grants peace of mind
Never had an issue with the service, website is easy to use, knowing my pension is being looked after without me having to worry is worth every penny.
13 de abril de 2024
Opinião espontânea
Transferred my pension with out consent,
Transferred my pension with out consent,
12 de fevereiro de 2025
Resposta da Profile Pensions
Hi Richard,
We understand your frustration and apologise if the authorisation communication wasn't clear. We value your trust and are committed to providing excellent service. And we can assure you we wouldn't be able to transfer a pension without you giving us authorisation to do so.
Please contact your dedicated Pension Adviser if you'd like to discuss this further.
Kind Regards,
Carina Chambers
Marketing Manager
Excellent service friendly staff what…
Excellent service friendly staff what more is it to say? Excellent all round?
4 de fevereiro de 2025
Be ready for the threats if you're not on top of your messages INSTANTLY
While the potential pension management service might be pretty good, and the dashboard etc easy enough to use, the communications, particularly the automated notifications about reading and responding to messages, is frankly, hostile, and often threatening. For example, not daring to log in immediately triggers what amounts to an avalanche of increasingly threatening and hostile reminders. There is little that is "friendly" about threatening to cut off access because a message has been unread for a week. What about people who are ill? Or on holiday? Or otherwise indisposed? No consideration to customers whatsoever. No doubt will "allocate responsibility" to systems and processes - but you know what, how about a human touch? No? Didn't think so.
Last year, no complaints. Since the changes though, wow, horrendous. Was pretty happy, now? Pretty miffed.
Could be better. Should be more polite. Must be less hostile to deal with.
6 de fevereiro de 2025
Opinião espontânea
Resposta da Profile Pensions
Hi KB,
We understand your frustration with the recent changes to our communications. We value your feedback and appreciate you taking the time to share your experience. We hear your concern about the tone of the emails and how they can feel intrusive. It's important to us that our communication is helpful and respectful, and we'll take your feedback into consideration as we continue to develop our systems.
We strive to provide a positive experience for all our users, and we're committed to making improvements that address your concerns. We're always working to ensure our systems are flexible and considerate of individual circumstances. Thank you again for sharing your thoughts, and we appreciate your continued use of our service.
Kind regards,
Carina Chambers
Marketing Manager
Resposta da Profile Pensions
Hi Allan,
We understand your frustration with our website. Your Pension Adviser has been trying to contact you to see if we can help with anything.
We are always working to improve our online experience and appreciate your feedback.
Kind regards,
Carina Chambers
Marketing Manager
Did not request the transfer
Did not request the transfer, would not use your company
4 de fevereiro de 2025
Resposta da Profile Pensions
Hi JoAnn,
Thank you for your message. You gave us the authority to transfer your pension after we found it for you, please rest assured we wouldn't be able to transfer a pension without prior authorisation. I believe someone from the team has gone through this with you.
We value your feedback and will use it to improve our communications. We appreciate you taking the time to share your experience.
Kind regards,
Carina Chambers
Marketing Manager
Profile Pensions have illegally…
Profile Pensions have illegally withheld my pension funds following a transfer out request made at the start of November. Initially they ignored the transfer request altogether, fobbing me off left, right and centre, however even after admitting I have requested this, no action has been taken to get this sorted. They are unreachable with a receptionist who refuses to transfer any calls, and make nothing but fake promises to shut you up. This is a SCAM of a company, for your own sake please stay away.
4 de fevereiro de 2025
Opinião espontânea
Resposta da Profile Pensions
Hi Edward,
We sincerely apologise for the frustration and inconvenience you've experienced during this process. We understand your concerns and want to clarify that we have not withheld your pension funds illegally. The initial request was unfortunately delayed due to additional documentation required by the platform, as you have discussed with our colleagues. While this caused an unforeseen delay, please be assured that we are actively working with you to complete the transfer as soon as possible.
We understand how this has been frustrating for you, and we deeply regret any communication issues you have encountered. We take all feedback seriously and are continuously working to improve both our processes and the level of customer service provided. To ensure better handling of future requests, we’ve implemented enhanced training for our team and have improved our internal procedures to avoid such delays moving forward.
Please know that we are committed to resolving this and getting the transfer completed promptly once we receive the necessary forms. Rest assured, we are not delaying this intentionally, and we are dedicated to ensuring that everything is processed in line with our regulatory requirements.
We value your feedback, and we appreciate your patience as we work to resolve this matter as quickly as possible. Should you need any further assistance, please do not hesitate to reach out directly.
Kind regards,
Carina Chambers
Marketing Manager
Transfer money quickly and updated me…
Transfer money quickly and updated me Very good
3 de fevereiro de 2025
What I like about Profile Pensions is…
What I like about Profile Pensions is ease of access to somebody to discuss any issues also easy access to my account. I also like the progress my money has made recently. My representative Samantha Packham has been very good. She explains everything so i'm left reassured that my investment is being handled with respect.
23 de janeiro de 2025
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