Profile Pensions Opiniões 

2720
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Fees are too high and its a constant drain on my pension pot. Currently trying to transfer to another provider but profile pensions are not responding to messages when i am requesting account i... Ver mais

Classificada 5 em 5 estrelas

Water Unnisa was very professional and clear with the information she shared with me. I hope to interact with her next year when I am ready.

A empresa respondeu

Classificada 5 em 5 estrelas

Profile pensions who ever I speak to and when they are always polite friendly and professional They helped me set up online accounts whilst on the phone as I’m nog computer literate lol I couldn’t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Good website to be able to review investment. Good communication when recommending strategy change. Able to send questions and queries and get a response. Able to speak to a real person with enquiries... Ver mais

Informações sobre a empresa

  1. Fundo de pensões
  2. Fornecedor de planos de poupança reforma

Escrito pela empresa

A better pension for a brighter financial future. Combine your old pensions into a personalised plan and we'll make sure your money works as hard as you do.

Our Company

Escrito pela empresa

Our Mission
We are on a mission to make Britain better off by giving everyone the right pension plan based on their individual circumstances.
Make the most of your pension
Saving for the future has become too complicated, with many people lacking confidence when making financial decisions. Millions of people are not making the most of their pensions or have lost track of them altogether. Many are unknowingly leaving their old pensions in poor underperforming funds with high fees, and those who decide to self-manage often make expensive mistakes.
What makes Profile Pensions different?
We use our impartiality and expert knowledge to give you the right pension plan, choosing the best funds from leading money managers from the whole of the market. Our fees are low, all-inclusive and transparent. Our service is online for your convenience, but if you need help, or things explained to you in an easy to understand way, you can ask your dedicated pension adviser at any time.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(2720)

77 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

EXTREMELY POOR CUSTOMER SERVICE

As a result of my Sons recent death contact with Pension Profile was required to confirm his pension account. Rang on three consecutive working days to be informed "nobody available will ring you back". On the fourth working day somebody did ring but could not wait for the phone to be answered. The subsequent following two calls to Pension Profile produced absolutely no result, just the usual brick wall. Cannot remember the last time I have experienced such appalling and disinterested customer service - BE AWARE !

21 de janeiro de 2025
Opinião espontânea
logótipo da Profile Pensions

Resposta da Profile Pensions

Hello,

We understand your frustration with the difficulty you experienced in reaching us. We are truly sorry for the loss of your son and the added stress this situation caused. We strive to provide excellent customer service and are implementing improvements to ensure we are meeting the needs of our customers.

I was pleased to see that you have now spoken to a member of the team and hope they were able to help you.

Kind regards,
Carina Chambers
Marketing Manager

Classificada 5 em 5 estrelas

Profile penvery proffesionalsion have given me a…

Profile pension have given me a fantastic service they have been quick in finding my lost pension and have also been very approachable nothing is to difficult and they have kept in touch with me every step of the way . I would recommend the company in a heartbeat to anyone looking for help with any pension issue .

3 de janeiro de 2025
Classificada 5 em 5 estrelas

Excellent company to deal with.

Excellent company to deal with.
Found my pensions from the late 80’s and brought them across to there pension scheme.
I found them very helpful and so easy to deal with.
If you are not using Profile Pensions, you need to ask yourself why.

5 de dezembro de 2024
Classificada 5 em 5 estrelas

REVIEW UPDATE

After finally getting through to an advisor I wanted to write another review.
My personal advisor Ashleigh was amazing.
Firstly she apologised for the inconvenience and said she was going to look into it.My query was dealt with very efficiently but also providing me with lots of help and support along the way.
Thankyou so much Ashleigh your personal approach was received gratefully.

22 de novembro de 2024
Opinião espontânea
logótipo da Profile Pensions

Resposta da Profile Pensions

Superb feedback! Well done Ashleigh!

Classificada 2 em 5 estrelas

I requested a withdrawal over 2 weeks…

I requested a withdrawal over 2 weeks ago now going in to week 3 I had no reponse of being processed I'm now considering on taking all of the funds out

26 de outubro de 2024
Opinião espontânea
logótipo da Profile Pensions

Resposta da Profile Pensions

Hi Ray,

We understand your frustration with the delay in processing your withdrawal request. The delay happened due to internal security checks and we needed some documentation from you to proceed. Once you sent that in to us your request was approved and you should have your money soon. Please know this is in place to safeguard you and your money. Thank you for your patience.

Kind regards,
Carina Chambers
Marketing Manager

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