Protimetours 

Bought U2 tickets which I never received. I was assured that they will be dispatched one week before the concert. After numerous phone calls and emails (4 days before the concert) I have been informed that their tickets supplier failed and they are not able to deliver them on time. I as assured that a refund will be issued within 3-5 working days. Its been 3 weeks now and I still have not received my money back...
I have reported to it action fraud. I will now take further action.

Action Fraud have now been updated with the Protime scammers home address in Orlando I am now contacting the USA Federal Bureau of Investigation Internet Crime Complaint Centre. For those of you who have been victims, you may want to send them a report. They are the US equivalent of UK Action Fraud. Website is difficult to post as this site do not allow links but search for ic3 If we all work together on this, we can and will stop them.

Update: Pro Time asked for my review to be removed stating that they cannot locate me as a customer. Strange how a few hours before they requested this I had messaged them on their website asking them to contact me direct using my facebook email to discuss the refund by the end of that day but that if they didn't I would report them to the FBI Internet Crime Bureau. Needless to say they never got back to me but did find time to email TrustPilot. Infact their website was unmanned for all of yesterday and even today (little box comes up saying they are not there). They must havae been busy bes having to read nearly 100 very negative reviews. My purchases are alway made using my personal email but as I no longer trust them, I used my facebook one on here. If they want to contact me directly they know how to. Order number 3222*** but again I will not be divulge the rest until they contact me directly and not through Trust Pilot or any other third party. I can also see other reviews on here where they have contacted 'victims' stating they cannot locate them. Why did they have my review taken off it is exactly the same thing. Was it because they didn't like what I wrote about them. Hum...let me think about this...Yes it was. I know this may take us all some time but if they were look at my previous review regarding a treadmill I purchased, they will see that I will see this to the end regardless of how long it takes. I await to hear from ProTime and to see money refunded to all concerned.

We bought 2 tickets to tomorrowland a month in advance since the price was slightly cheaper than viagogo. We dealt with a guy named Zack who promised us that the tickets will be delivered on 10th July for 21july festival event. We kept calling and emailing Protime tours closer to 10th July with unsatisfactory or no response. 4 days before the event, we managed to talk to Zack and he said 'Good News we have got your tickets from the seller and it will be dispatched for the next day delivery.' Next day came and passed we did not receive out tickets. I called and emailed again. They stopped picking up the phone but emailed that they can't provide the tickets and will refund the money. I was very disappointed given that they lied on my face that they had received the tickets and will send to us the very next day.

Anyway the refund came in 5 days later and the money we received was less than what we paid for the tickets. I sent multiple emails asking for refund of flight but I got no response as well. Please never ever buy any ticket from Pro Time. They are running a scam. They will lie on your face. Never trust them with what they say. My friends bought tickets from viagogo and got the tickets on time for tomorrowland. Pro Time/Zack - Shame on you guys for lying, stealing our money and for such a bad client service.

Update - Protime tours you cancelled the day before Adele cancelled so you can't use that as an excuse. Re email below.

We would like to send our deepest apologies regarding the cancellation of Your tickets for the Adele Finale Tour 2017.
Your tickets were set to be collected from the venue by one of our company reps, all our clients that have been to the previous two shows have been experiencing severe problems with collection and gaining entry due to the original purchaser of the tickets having to show their I.D.
Therefore this has left us in an impossible situation, and we have been left with no alternative than to fully refund your booking rather than running the risk of your turning up to the show and not gaining entry.
Once again sorry that we have had to relay this message at such a late stage.
Hopefully you can understand the situation we have faced?

UPDATE - I can confirm we have finally been refunded our money that they have had for 6 months. Thank you Protine tours for letting us down but at least we got our money back in the end. Why did it take so long? You must have made some interest on that!!

Everyone REPORT to ACTION FRAUD, they will have to be investigated. My previous review has gone missing? Terrible scam company, still not got my money back after being promised it will be refunded for the Adele tickets , and 'actioned straight away and they have just done it' it will take 3 days, then 3 days goes by. Still no money, call back as no money refunded, 'oh that's not been actioned yet' lying through their teeth, it makes me so angry how people can get away with this? What gets me, is how come they are still trading? My bank is dealing with them, let's hope they get time for robbing and scamming people.

I was dubious about buying tickets with them and googled them initially in February. Everything looked legit at the time and no bad reviews! Turns out I got SCAMMED!!! Lost all my money, several hundreds of pounds and no tickets have ever arrived. Called, emailed them numerous times but no response. This was a gift for my husband. Am gutted. Does anyone have a UK address for these scumbags? Will be reporting to Action Fraud.

On Purchasing a British Lions ticket for the 3rd Test in Aukland, I was a little sceptical so before booking flights and hotel I emailed Protimetours and asked them to confirm that the ticket and price were guaranteed and they wouldn't let me down. After all flights to New Zealand are expensive and it's a long way to go to find you don't have a ticket. They replied within 24 hours stating the tickets were 100% GUARANTEED. Based this I made my plans.
3 months prior to the match I emailed again asking when I would receive the tickets. They said not to worry and that I would have the tickets before I leave.
4 weeks before the match they emailed to say that there supplier of the tickets had let them down and they were not able to honour the purchase and I'd get a full refund. As you could imagine I was devastated, a trip bought and paid for to NZ just to specifically watch this game. I contacted Protimetours immediately who were not aware of my email and said that it had probably been sent by the US people. When I explained my position the person was sympathetic and said he would place some calls and reply the same day, which he didn't. I had to call him again the following day and he still hadn't sorted anything, however he did promise the full refund and promised to call me after he'd spoken with the states.
I never heard from him again but fortunately the refund was in my account the following day, but that still left me the dilemma of where to purchase a ticket and what the cost would eventually be. To finish I was fortunate in obtaining a ticket from a reliable source after several days of searching.
I will never use this company again

Avoid these people like the plague!
The same story as all the other reviewers. Paid up front and was given reassurances up to two days before the show when they suddenly stopped communicating. Phone constantly engaged so now started court proceedings. Only wish I'd seen this review site before I booked. I had to book alternative tickets through viagogo who were a different class altogether.

My tickets for Coldplay were delayed and and after reading negative reviews, I was sceptical that the tickets would actually materilise. Pro Time tours did contact me regarding the delays. E Tickets were sent on the morning of the concert. I was very suspicious that when I arrived to the venue that the tickets would be fake. Zach assured me they were not. We rushed to Cardiff and guess what? The tickets were legitimate and we had better seats than I had paid for. Cold play were amazing and Pro time tours kept their promise,

Do not use its a scam iv contacted my bank for fraud for this site wish i read these reviews 1st!!!!!

ordered Tickets in January-paid for them in March. dealt with Antonnio who promised delivery by UPS 2 weeks before concert. despite several calls and e mails they were promised delivery on the concert day 29/6/17. no good as travelling from Plymouth that day. Antonnio and Zach promised delivery to the Hilton hotel opposite the 02 at 5pm on that day. tickets finally delivered at the venue at 7.15pm.i ordered and paid £280 for upstairs seating. the tickets for delivery were downstairs standing, Antonnio promised a part refund but subsequently no response from pro time tours. tel no is always engaged or not working. all e mails are not responded to. totally unacceptable. I am now progressing a case thru the small claims court and the trading standards department. if they do not respond to any judgement given I will cascade to the Bailiffs . I am a reasonable person but the team at pro time tours refuse to respond. hopefully the Government will outlaw these scam companies

Hi
Don't use them
Its a scam
You will nether get tickets or refund
However you can go to the office and collect your money
Easy
Regards
Johnk

Absolutely appalling service
Do not use this company. Purchased tickets for Coldplay in early 2017 so far they have not arrived, after numerous phone calls and being strung along I finally get an email asking me to be in on Tuesday 11th July ( day before the concert) to sign for tickets.... they didn't arrive after a whole day wasted. I have contacted action fraud as I feel this is very unfair cruel treatment for people that have spent their hard earned money. I have found this a very stressful situation as I the tickets were for my girlfriends birthday and feel I have let her down. After she phoned to speak with them they asked for permission off myself and then they would discuss it with her, I phoned back and gave permission and they still wouldn't discuss it, entario you are clearly sexist and not a professional in the slightest. Well done protime tours I really hope you don't find yourself in this situation yourself one day!!!! They clearly want to re-sell our tickets for more money as they offered a refund but in their small print of their terms and conditions they don't even provide refunds!!!

NEVER,EVER USE THIS "COMPANY", YOU WILL BE RIPPED OFF
Purchased tickets for Micky Flanagan as a Christmas present for my husband paid on 23/11/16, concert on 13/05/17, starting chasing beginning of May were told they would chased up, then told they would they emailed, then assured they would delivered registered mail on the Wednesday, never happened, then the same for the Friday never happened. At this point I told them not to bother as too much hassle and asked for a refund, then received an email to say would be delivered before 1.00pm on the Saturday, they were told this was unacceptable as we had to be in Sheffield before that time and a refund was required. Tickets were tried to be delivered at 11.45 on the day of the concert, but as stated we were not at home. After chasing up for weeks, and also providing bank details ( an empty one) as requested we never received a refund. Despite forwarding them their tracking details that they provided stating clearly the tickets were not delivered and had been returned to sender! I am seeking legal advice! They have appalling sexist customer service skills and not one of the team is professional or reliable. Zack, Antonio, Angela. Luckily we are not as desperate for money as these people seem to be but nevertheless ended up £156.00 out of pocket. Needless to say emails are no longer responded to, I am pursuing it via other avenues.

This is my second write up on PRO TIME TOURS. After my first review, they laughably posted a reply to it several weeks later asking me to confirm if I had received my refund. What a joke, the answer is NO I haven't and weeks have passed since then. After every review posted on here Pro Time Tours are replying with "can you send us your booking reference number or can you email us". I have done that several times over, I have posted a message on the actual website and have emailed I don't know how many times but no one ever responds. I actually had someone called Angela Harris (who is supposed to be their accounts manager, ha ha) send me an email out of the blue, telling me she was going to sort out my refund asap and could I send the details again. I did all that and guess what I never heard from her again. It simply beggars belief, and its very upsetting. I think we all seriously need to take this a step further now as none of us have got anything back from them and its quite obvious they have no intention of doing so. Has anyone contacted ACTION FRAUD yet with respect to these people? Please let me know if you have and what is happening with that. I think that has to be my next step. To PRO TIME TOURS, I'll say this, don't bother responding with "have you received your refund yet", it's funny how you can respond to stuff on here, but you don't respond to any of our emails. To my fellow unfortunate users of these scammers, keep these reviews coming so that everyone is up to date and people are well aware of everything.

Just an update for everyone, Pro Time Tours just reacted to this post with a reply which said and I quote " We reply to all our customers concerns". Are they having a laugh? Obviously yes. If that's the case why are all these people writing on here about not getting their tickets or any refunds back from you? There are 90 odd reviews on here about how you have fiddled people out of money, so don't tell me you answer your customers concerns, absolutely ridiculous! If you reply to your customer concerns, where is my £295 refund that I've been waiting for since April? Let's see if you can answer that one.

I have numorous emails with reference number on etc. But how do I reply to your comment ? I've had to write another review

I'm another victim like most people on here. I paid £180 for two tickets to see The Killers. Messed around with emails saying payment was declined, then he said he rectified it back in February. Called him last week to find out where the tickets are as they are playing on 8th July and he said I need to send over my card details again as he has the tickets but hasn't dispatched them. I told him that he already took the payment. Tries to act charming on the phone. Website looks fake, he is fake. Told him my 13 year old is going to be so upset. Not that he cared. Well just so you know Mr conman we will be going to the concert after all as my husband went through a proper legitimate company called "Stub hub" and guess what they have released the tickets straight away with a confirmation email. It cost us another £260 but how can you let a kid down and it puts a smile on our faces knowing you won't win. I hope the police catch up with you as I don't know how you sleep at night! Hopefully it will be in a comfy police cell very shortly.

BEWARE!!!!! don't use them - read all the dreadful reviews on Facebook and other media. I bought tickets in January and 2 days before the concert they say their seller couldn't agree to a date to post the ticket so they cancelled - look at the reviews for Ed Sheeran concert, Adele - all citing a variety of excuses the week before the concert. The company refuses to take calls and lots of people reporting them !!! USE ANOTHER PROVIDER , if you have been scammed refer to ActionFraud who advise ONLY buy a ticket from a vendor which is STAR registered .

I bought tickets for Wimbledon Tennis Championships 2017, and had such a good experience with this company. They answered every anxious question i asked (while waiting for the tickets)..assured me i could trace them if didn't arrive. The tickets arrived in time and where what I had ordered back in January.. Definitely be using again. Many thanks 😍

My boyfriend bought ed sheeran tickets costing £350 for us as I really wanted to go! The guy called ZACH is an absolute knob head and lied through his teeth about how we were going to receive the tickets! Nothing came through and was promised a refund after me shouting down the phone at him!! Still no f refund!! This t**t zach robbed our hard working money!!!!

NO REFUND, after there being no tickets for the Wednesday night concert, we stood and waited for the rep Andrew at the Hilton, he never turned up, phoned him 21 times no answer !!! Phoned Pro Timed Tours the next morning Antonio promised a refund immediately into the account they had the money from, I'm still waiting, one big scam, taking advise tomorrow, I might not get my money back but I'm going to do every thing possible to try !! Scum of the earth