Picked sapphire stud earrings from the range. Stones sat evenly and posts feel firm when worn. Purchase path included one extra confirmation. Certificate came with the package. Already worn several ti... Ver mais
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Leia as opiniões dos outros
Horrific experience. I was gifted a pair of pearl earrings several years ago. Within a few months they had broken, and to be fair to QP Jewellers they did replace these quite quickly. The earr... Ver mais
Chose sapphire stud earrings from the range. Stones sat evenly and posts feel firm when worn. Purchase path included one extra confirmation. Certificate came with the package. Already worn several tim... Ver mais
I ordered a gold necklace with emerald pendant sept 7th , still no sign of delivery , feel im being fobbed off with excuses !! I have asked for a refund and nothing? So i am contacting my bank to get... Ver mais
Informações sobre a empresa
Escrito pela empresa
QP Jewellers are established purveyors of fine gemstone and diamond jewellery. With a commitment to honest, ethical service, and an appreciation for timeless design, our gemstone jewellery encapsulates excellence. We are passionate about protecting and showcasing the unique effusions of each and every gemstone in our collection. Promoting the organic beauty of the natural world alongside the finest lab grown stones, the QP collection features an array of unique designs distinguishable for their rarity and elegance.
Informações de contacto
Endurance House, NE11 0EF, Newcastle upon Tyne, Reino Unido
- 0800 488 0888
- sales@qpjewellers.com
- www.qpjewellers.com
2,7
Mau
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 62% das suas opiniões negativas
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File a chargeback claim to get your funds back!
Don’t even bother with them—you won’t receive your order, and depending on your payment method, you may not get a refund either. They consistently fail to fulfil their promises, yet they continue accepting new orders! It’s surprising that no legal action has been taken, as they appear to provide no actual service to customers.
Their registered business activity (SIC) is 73110 – Advertising agencies. So, are they an advertising agency or a jewellery retailer?
Already paid for your order? File a chargeback claim with your card provider. That’s good advice, because it’s unlikely you’ll receive anything from them.
14 de agosto de 2025
Opinião espontânea
Resposta da QP Jewellers
Good morning,
Thank you for taking the time to share your feedback. We are sorry to hear of your experience and apologise for any frustration and inconvenience caused.
We take all feedback on board and are working to improve our processes to ensure that customers receive their orders and refunds in a timely manner. We appreciate you sharing your experience, as it helps us identify areas where we need to do better and ensures future customers can have a smoother experience.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. You can reach us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com, and we’ll be happy to assist.
Kind regards,
QP Jewellers
Director of Customer Experience
Scammers
I purchased a necklace for 400 euro. It did not arrive at the delivery date. I contacted QP Jewellers and they advised that the order was delayed and offered me a refund. I accepted the refund. They then emailed to say there was a delay with processing the refund and they cannot advise me when it will be resolved. 6 weeks on and I still have no refund. Complete scammers, avoid
24 de outubro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good morning,
Thank you for your feedback. We apologise for the delays you experienced both with the delivery of your order and the subsequent processing of your refund. We completely understand how frustrating this has been.
Please be assured that your refund remains pending, and we are monitoring the situation. While we are unable to provide an exact timeframe for when this will be resolved, we will ensure the refund is completed as soon as possible.
We regret the inconvenience this has caused and appreciate your patience while we work to resolve the matter.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. You can reach us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com, and we’ll be happy to assist.
Kind regards,
QP Jewellers
Director of Customer Experience
Very disappointed.
Very disappointed.
The item my dad ordered for my mum for their ruby anniversary did not arrive and despite several emails being sent and phone calls made there is no sign of the refund being made. In fact just told by David at QP that my dad should just get a charge back on his card. Very unsatisfactory. Think twice before ordering anything from QP Jewellers.
17 de outubro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good morning Susan,
Thank you for taking the time to share your feedback.
I want to apologise for the experience you and your parents have had — the delay in processing the refund is completely unacceptable and not reflective of the standard of service we aim to provide.
As discussed during your recent telephone conversation, the two options available were for us to continue monitoring the refund until it has been successfully processed, or, if you no longer wish to wait due to the delay, you are within your rights to contact your bank to initiate a chargeback so they can assist in recovering the payment.
If you have any further questions or wish to discuss further, our team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Once again, I’m sorry for the frustration and inconvenience this has caused, and I appreciate your patience while we work to resolve this.
Kind regards,
QP Jewellers
Director of Customer Experience
Beware
A truly horrendous experience.
I placed an order for Ruby earrings and a ring on 15th July as a present for my wife for our 40th wedding anniversary on 31st August.
I was advised that the order would arrive on the 24th July. The night before at 5.00 pm I received an email saying there had been a delay.
After a number of fruitless calls I received another email again apologising for the delay due to problems with the "fulfilment team" in America . I was told the delay could be weeks or even months! I was offered a 5% discount or I could cancel the order and have my money returned.As we were now approaching my anniversary I was reluctant to cancel as I had very little time to search for replacement items. I therefore emailed the CEO, David Adams .... no reply.
After more emails with the "support " team I eventually cancelled the order on 15th August. I was informed that my refund would arrive within 14 days. I waited until the end of August but eventually had to contact my bank to instigate a chargeback which they thankfully completed immediately.
The QP site promised a 4/5 day delivery. Didn't happen
The CEO couldn't be bothered to reply at all.
The refund (promised to arrive within 14 days ) never arrived.
This was a very traumatic experience made worse by the fact that I needed the goods for a specific date. I ordered well in advance but was let down by the non delivery which was then compounded by them not returning my money.
Very unhappy !!!!.
15 de julho de 2025
Opinião espontânea
Resposta da QP Jewellers
Good morning John,
Thank you for taking the time to share your feedback. I want to apologise for the situation you’ve described — your experience was completely unacceptable and falls far below the standard of service we aim to provide.
The repeated delays, particularly so close to such an important occasion, were disappointing and understandably distressing. I also recognise how frustrating it must have been to wait beyond the stated refund timeframe and ultimately have to involve your bank to resolve the matter — this should never have been necessary.
Your feedback will be shared internally with our team to ensure it is reviewed and steps are taken to prevent similar experiences in the future.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. You can reach us on 0800 488 0888, via live chat on our website, or by emailing sales@qpjewellers.com, and we’ll be happy to assist.
Kind regards,
QP Jewellers
Director of Customer Experience
Here’s a warning for anyone looking to…
Here’s a warning for anyone looking to purchase from this company. They are advertising goods that they do not have. I placed an order on 22nd May 2025 for a ruby necklace. Received various emails that they could not get the item and subsequently cancelled the order to get my money back in September. I have now received a couple of emails stated that technical issues have prevented them from issuing my refund and still as of today have not. Beware of this company.
13 de outubro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good afternoon Martin,
Thank you for taking the time to share your feedback.
I’m sorry for the delay and the frustration this situation has caused. I completely understand how disappointing it must be to wait this long for your refund.
I’ve emailed you directly with an update regarding your refund status. Please accept my apologies for the inconvenience caused, and thank you for your patience and understanding while we work to resolve this as quickly as possible.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
Turn the corner!👍
The company seems to have had some problems recently with deliveries in particular. However, it would appear that they have now turned the corner and their business has returned to normal.
On their website, they seem to be taking orders again. So without going into any details about my recent experience with the company I would like to praise and thank Amy in Customer services and also David. They were true to their word and I can’t fault them at all and in fact I would like to recommend David and Amy for congratulations and reward by the company for the excellent customer service.
I’m waiting for 9 am to ring them up to see if I can place my order again. Hopefully, I will speak to Amy as she was really really helpful when I did last time.
If anyone from the company looks at this, I have updated my review to be very positive and five star.
👍👍👍👍👍👍👍👍👍👍
13 de outubro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good afternoon,
Thank you very much for updating your review and sharing your kind words. We appreciate you taking the time to recognise Amy and David — your comments will be passed on to the team.
It’s wonderful to hear that your experience with our customer service has been positive.
Thank you for taking the time to provide feedback.
Kind regards,
QP Jewellers
Article commandé début septembre
Article commandé début septembre. Fabrication impossible, demande de remboursement et finalement pas de remboursement dans l’immédiat et pas de date prévue pour le remboursement
[QP Jewellers]
Good afternoon,
We have experienced a delay in processing your refund. I apologise for any inconvenience this has caused.
We are working to resolve the issue impacting refund processing. While we don’t yet have a confirmed timeline for resolution, please be assured that I will keep you updated as soon as more information becomes available.
Thank you for your understanding.
13 de outubro de 2025
Opinião espontânea
Resposta da QP Jewellers
Bonjour,
Merci d'avoir pris le temps de nous faire part de votre avis et nous vous prions de nous excuser pour le retard dans le traitement de votre remboursement.
Ce n'est certainement pas le niveau de service que nous souhaitons vous offrir. Je comprends votre déception d'attendre si longtemps pour un remboursement. Nous vous contacterons directement une fois votre remboursement traité.
Merci de nous avoir signalé ce problème et nous vous prions de nous excuser pour la gêne occasionnée.
Cordialement,
QPJ
Directeur de l'expérience client
Mise à jour.
Update du 24/10/25
Enfin le virement et remboursement a été effectué. Il aura été nécessaire d'insister longuement. Ce dossier est définitivement clos, mais le mal reste : presque 6 mois de perdus à batailler pour un cadeau d'anniversaire inexistant. Déplorable.
Et le bonus, un Mail intitulé "Comment évalueriez-vous l’aide que vous avez reçue ?". Je préfère le prendre avec humour désormais.
Mise à jour.
Suite à un achat effectué en Mai, non livré pour "difficultés d'approvisionnement", j'ai sollicité en vain un remboursement.
A ce jour, et depuis le mois de Juillet, je suis face à un mur et ces arnaqueurs ne souhaitent pas procéder au remboursement. J'obtiens en permanence le même discours bidon par Email dont je vous propose un exemple :
"Malgré plusieurs tentatives, nous n'avons malheureusement pas pu traiter votre remboursement en raison de problèmes internes persistants. Afin de vous garantir un remboursement rapide, nous vous recommandons d'effectuer une demande de rétrofacturation auprès de votre banque ou, si vous avez payé avec Klarna, de contacter directement son service client pour ouvrir un litige de remboursement.
Votre banque ou Klarna ouvrira une enquête pour récupérer les fonds en votre nom, et nous collaborerons avec eux pour faciliter et accélérer la résolution du problème.
Nous vous prions de nous excuser pour la gêne occasionnée et vous remercions de votre patience et de votre compréhension."
Fort malin de leur part car la banque en question ne peut effectuer de telle action pour récupérer les fonds, et que même en cas d'assurance achat, c'est au final la banque qui devra payer pour leur vol.
A fuir absolument !
Je mettrai à jour si jamais un miracle a lieu
21 de maio de 2025
Opinião espontânea
Resposta da QP Jewellers
Bonjour,
Merci d'avoir pris le temps de partager votre avis.
Je suis désolé d'apprendre votre expérience et de la frustration que cette situation a pu engendrer. Veuillez accepter nos excuses pour le retard persistant dans le traitement de votre remboursement et pour les multiples communications que vous avez reçues sans succès.
Ce n'est certainement pas le niveau de service que nous souhaitons vous offrir. Je comprends parfaitement votre déception d'attendre si longtemps pour un remboursement. Nous vous contacterons directement une fois votre remboursement traité.
Merci de nous avoir signalé ce problème et nous vous prions de nous excuser pour la gêne occasionnée.
Cordialement,
QPJ
Directeur de l'expérience client
Avoid like the plague
Avoid like the plague. Still waiting on refund, 14 days, seems very suspect. Customer service has been horrible, go elsewhere.
1 de outubro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good morning,
Thank you for taking the time to share your feedback. I’m sorry for the delay you’ve experienced in receiving your refund and the inconvenience this has caused.
Your refund is being handled by me, and I will continue to monitor the situation and keep you updated as soon as I have any further information via email.
We regret the frustration this has caused and appreciate your patience while we work to resolve this matter as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
I would give 0 stars if possible
I would give 0 stars if possible.
I made a purchase in August, then I was told that there was a delay with the product with no expected delivery date. I was given the option to cancel, which I did.
I still have not received a refund, despite having received no goods in the first place.
No satisfactory reason has been given to the delay and it was recommended that I approach my bank to refund rather than the simple direct return of my money from QP Jewellers.
Absolutely shocking customer service, I would never use them again and strongly suggest you don’t either.
3 de setembro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good morning Tom,
Thank you for taking the time to share your feedback.
We’re sorry for both the delay you experienced with your original order and the subsequent delay in receiving your refund. This situation falls far short of the level of service we aim to provide, and we completely understand your frustration.
Your feedback will shared directly with our teams so that we can address the issues that led to this experience and make improvements moving forward.
We apologise for the inconvenience caused and if you should require any future assistance our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
Poor comms; Unrealistic delivery expectations set
They gave an expected delivery date but missed it without update, when prompted they admitted supply chain problems but then failed to offer anything in terms of expected delivery for a further month. They then processed a refund docket but then said they are encountering difficulties in processing this - it is unclear whether I have to wait a further 14 days after they process through their system, I have incurred interest on my card waiting a refund as I have had to scramble to pay for an alternative
17 de agosto de 2025
Opinião espontânea
Resposta da QP Jewellers
Good morning Mark,
Thank you for taking the time to share your feedback, and please accept my apologies for the continued delay and inconvenience you’ve experienced. I completely understand how frustrating this has been, particularly given the impact on your credit card.
If you could respond to my latest email at your earliest convenience with a copy or statement showing the interest charges incurred as a result of the refund delay, we will ensure these are reviewed and reimbursed accordingly.
Again, I am sorry for the experience so far and appreciate your patience while we work to resolve this.
Kind regards,
QP Jewellers
Director of Customer Experience
I have made an order for a ring on 3rd…
I have made an order for a ring on 3rd September and the expected delivery wasc22nd September.They couldn’t even dispatch the parcel by this time and they it might be delayed further.’,then I asked for the refund and they agreed to give the refund,still not received the refund.When sending emails they are saying that they cannot give me a confirmed date and they still facing some internal delay.It is really frustrating and unacceptable because the amount is £229.
8 de outubro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
I completely understand your frustration, and I apologise for the unacceptable delay you’ve experienced. Unfortunately, we have been experiencing internal delays which have affected both order dispatch and refund processing.
While I do not have a confirmed date for when the refund will be fully processed, please rest assured that we are monitoring this and will keep you updated as soon as we have further information.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Thank you for your patience and understanding during this time.
Kind regards,
QP Jewellers
Director of Customer Experience
they must be close to bankrupt
they must be close to bankrupt - i had a reklamation witht was super - they now had i since may and can not retur the new product.
i dont now why the still selling if the cannot deliver.
BR
søren
1 de outubro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry for the experience you’ve had and completely understand your frustration. Due to ongoing shipping delays, we have temporarily paused new orders while we focus on resolving these issues.
Please rest assured that all active orders, including replacements and refunds, are still being processed as quickly as possible. We apologise for the inconvenience caused and appreciate your patience and understanding during this time.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Thank you for your patience and understanding during this time.
Kind regards,
QP Jewellers
Director of Customer Experience
My experience with QP Jewellers has been awful. They will swindle you…
My experience with QP Jewellers has been incredibly disappointing. I placed an order and never received the item, yet the company refuses to issue a refund. Despite multiple attempts to contact their customer service, the responses were slow, dismissive, and offered no real solution — just a generic apology.
It’s unacceptable for a company that presents itself as reputable to handle customers this way. I feel completely let down and would strongly advise others to think twice before ordering from QP Jewellers.
15 de agosto de 2025
Opinião espontânea
Resposta da QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback.
We’re sorry for the disappointing experience and completely understand how frustrating this situation has been. It’s never our intention for a customer to feel dismissed or unsupported, and we apologise that our communication and service have fallen short of your expectations.
We are currently experiencing internal delays which have unfortunately impacted both order fulfillment and refund processing times. This is not reflective of the level of service we strive to provide, and we are working to resolve these issues as quickly as possible.
Please rest assured that we are committed to ensuring your query is resolved. If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Thank you for your patience and understanding during this time.
Kind regards,
QP Jewellers
Director of Customer Experience
Cannot recommend in good faith
I had ordered a gold and garnet necklace / pendant. Initially, I was very happy with my purchase, it arrived timely and was very well presented. It was a gift, so such presentation mattered.
I held on to the gift for a few months, as it was for an upcoming birthday and I always buy well in advance. During such time, it of course wasn’t worn and remained in the box.
My partner received the gift as stated on their birthday. This is where the troubles began. On the first day of wear, the chain snapped. I contacted QP about this who offered to replace the chain. However, after some thought I decided against it, thinking the chain was likely unsuitable for the pendant. I then bought a new chain after some discussion with another reputable jeweller who advised the chain provided was more akin to costume jewellery and not suitable for daily wear if it was to last. Baring in mind, the damage to the chain occurred on the first day of wear, incredible.
8 months after the chain has been replaced, everyday wear taking place and all was good. Until the pendant hardware has now snapped. Fortunately the pendant is still being held in place, but is no longer able to be suspended by a chain, meaning it will likely require remounting (if that’s a thing).
I cannot, and will not, recommend QP Jewellers in good faith. Admittedly, they had agreed to replace the chain that first damage and I didn’t follow them up as I felt it might not be fit for purpose. However, given their have now been two faults for which I can only reasonably presume it is down to the craftsmanship, I do not believe that QP are purveyors of quality goods.
I will not be purchasing again, which is a shame because I thought they had a good selection.
I had considered applying more than 1 star, but on reflection I feel that if it wasn’t for their customer service I’d try to give them less than 1.
16 de setembro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good afternoon Andrew,
Thank you for taking the time to share your feedback, and please accept our apologies for the issues you’ve experienced with your purchase. We completely understand your frustration, especially given that the initial purchase was intended as a special gift.
We appreciate your honesty regarding the craftsmanship concerns. While we strive to provide high-quality products, it is clear in this instance that we have not met your expectations, and for that we are sorry.
We are grateful that you appreciate our customer service, and we assure you that your feedback will be reviewed with our teams to help prevent similar issues in the future.
We understand your decision not to purchase from us again, but we thank you for sharing your experience as it helps us to make improvements.
Kind regards,
QP Jewellers
Director of Customer Experience
Delivery never made
Delivery delayed. Sent refund note. Told can take up to 14 calendar days for my money back. Queried this only to be told in line with regs. Called on day 12 to be told oh it’s not 14 days yet. Complained and told manager would call, he didn’t. Instead sent apologetic email, still no payment now day 15. Avoid. You have been warned. They take your money, don’t deliver or give you your money back. Scandalous.
2 de setembro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good afternoon Andrew,
Thank you for your feedback, and I am sorry for the experience you’ve had. We have unfortunately been experiencing delays with both shipments and refunds recently, and I completely understand how frustrating this has been.
Please be assured that we are working to resolve all pending refunds, and we apologise for the inconvenience caused by this delay. Your patience is appreciated, and we are committed to keeping you updated until the matter has been fully resolved.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Thank you for your patience and understanding during this time.
Kind regards,
QP Jewellers
Director of Customer Experience
This company is a scam
This company is a scam. I ordered a ring of 450 pounds in July which did not arrive! Then I asked for a refund, which is not processed yet. Their phone number is suspended! Only email conversation. When I asked about my refund they said they cannot give an answer on when it will be processes, so far the refund is not being processed. So I lost 450 pounds. I don't have the money, nor the ring. They are a scam company, do not buy anything form them - only deceiving peoe with cheap prices, but no products being delivered. My money are stolen by QP jewellers!
24 de setembro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good afternoon,
Thank you for taking the time to share your feedback. We apologise for the delays and frustration you have experienced. This is not the standard of service we strive to provide.
At present, we are experiencing internal issues processing refunds, which have contributed to the delay. We are working to resolve the issue with your refund and will get back to you as soon as possible with an update.
If you have any further questions, our Customer Service team is available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays, and can be reached on 0800 488 0888. Alternatively, you can contact us via the live chat on our website or email us at sales@qpjewellers.com, and we will respond as promptly as possible.
Thank you for your patience and understanding during this time.
Kind regards,
QP Jewellers
Director of Customer Experience
Still waiting for refund
We ordered a pendant for a 45th wedding anniversary gift for my wife we ordered it 2 weeks before the date as website said 3/5days delivery my son paid for it through his account and when it hadn't arrived within a week he emailed them and asked when delivery was expected they replied there had been a delay with delivery my son emailed them again saying this was no acceptable as it was a special gift they then offered a discount or refund we chose a discount at this time which we never received after a further 2 weeks my son emailed them again and asked for a refund he was told they would sort it out in the meantime we purchased a pendant from another site and received it within 2 days now 7 weeks later they have said they are unable to refund our money £400 and to claim it back through the bank so this has made what should have been a happy occasion into a traumatic memory for 2 pensioners 1 of which saved hard for this gift for his wife
DO NOT USE THIS COMPANY THEY ARE SCAMMERS
20 de julho de 2025
Opinião espontânea
Resposta da QP Jewellers
Good afternoon Josephine,
Thank you for taking the time to share your feedback.
We are sorry for your experience and apologise for the delays and frustration this has caused. This is certainly not the standard of service we aim to provide, and we completely understand how disappointing this must have been for such a special occasion.
We are currently experiencing internal issues processing refunds, which have contributed to the delay. Your feedback is taken seriously, and we will be using it to help improve our processes moving forward.
If you should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
scammers will not refund you
I cancelled my order because it would not reach me on time on 11/08.
I have still not received a refund.
They say there are problems with refunding my credit card. They then send an email saying I need to ask the credit card company to get the money back. When I rand my credit card company they informed me this is not their usual practice. This is a scam! Beware they will hold onto your money relying on you either forgetting or not being bothered to pursue it.
I have raised a fraudulent transaction with the credit card company and will be reporting to trading standards as advised by my card company.
Appalling customer service and scammers.
AVOID at all costs.
22 de setembro de 2025
Opinião espontânea
Resposta da QP Jewellers
Good morning Kate,
Thank you for taking the time to share your feedback. We are sorry for your experience and apologise for the delay in processing your refund. We completely understand your frustration and the inconvenience this has caused.
Please be assured that we are working to resolve issues with refunds and are committed to ensuring that all customers receive their money promptly. Your feedback has been noted and will be used to improve our processes and service going forward.
I am sorry again for the inconvenience this has caused you, and if you should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
Terrible
My partner first order was a ruby necklace, it was delayed, ordered in November for a Christmas present and arrived by January. Few months after, the clasp broke and the gemstone fell off, returned it back in May for replacement, until now, still didn’t get it back. Can’t even get refunded since its over the 30 day period. My partner ordered again(never learned) in June for an engagement ring, guess what, delayed again so he had to ask for a refund, until now he still didn’t get his money back. All they can say is a sitewide delay. Even for a refund??
So we don’t know until when are we suppose to wait and what are we waiting for?
30 de novembro de 2024
Opinião espontânea
Resposta da QP Jewellers
Good morning,
Thank you for sharing your experience, and I want to apologise for the repeated delays and issues you and your partner have experienced with your orders. I completely understand how frustrating and disappointing this must be.
The delay in processing your refund and the replacement is due to internal issues on our side, which have unfortunately affected both dispatch and refund timelines. Please be assured that we are working on resolving these matters as soon as possible.
I am monitoring your order and will keep you updated on the progress until everything has been fully resolved.
I am sorry again for the inconvenience this has caused you, and if you should have any further queries, please feel free to call our customer service team at 0800 488 0888, available Monday to Friday, 9 AM to 5 PM (GMT), excluding bank holidays. Alternatively, you can reach us via the live chat feature on our website or email us at sales@qpjewellers.com, and we’ll respond as quickly as possible.
Kind regards,
QP Jewellers
Director of Customer Experience
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