QP Jewellers Opiniões 

Had to give 1 star just to put a review on ere otherwise it would be a minus number…. Disappointing and disgusting behaviour.
Ordered a necklace and earrings for my wife for Christmas spent over £700, delivery date 19th December, this came and went, nothing to give her on Christmas Day as you can appreciate this was disappointing, was really upsetting when am there opening up presents and she’s got nothing to open on Christmas Day, absolutely disgusting from QP jewellers, had no email saying there were any issues until I sent them an email 22nd December, generic email back saying problems sending out orders and they’ve given the staff Christmas holidays off, absolutely unacceptable, QP Jewellers own up to your F — up, your taking money from customers knowing full well you couldn’t deliver in time for Christmas.
It’s a wonder you have a business treating customers like this.
No time to get something else, nor was this just a few pounds spent..

I also see that QP Jewellers reply in this review section, please Director of Customer Experience, I don’t want to hear the bullcrap of “we have experienced delays due to oversea and customs delays” absolutely nonsense, how come we can order items from mainland China and these items get to us in due process. Don’t tell me what you think I want to hear, think of the paying customers who you are letting down especially at Christmas.

Please anyone reading this please think long and hard before you make a decision when buying from QP Jewellers….
If I was you I would spend my money elsewhere. Seriously I would.

Just an update, sent multiple emails asking them to cancel orders, eventually had an email back from them telling me how sorry they are for the delays in sending out the orders, but if you look QP jewellers were having issues back in September, so why were they taking money from customers knowing they weren’t going to get delivered, a load of bullcrap.
So in this email they said they were going to refund my monies. This was 5 days ago…still no refund..
Had enough now will be contacting my credit card provider and asking them to deal with it, also I will be sending a letter to Trading Standards telling them about the awful service these idiots are giving.
So anyone requesting a refund good luck, get a hold of you credit card provider and put a chargeback in.

Please please anyone reading this and then still thinking of buying from this company BEAWARE.
Go somewhere else seriously……

My son ordered a necklace as a Xmas gift weeks ago. Est delivery date 19 Dec. obviously not received and now they are closed till Jan. They are giving the staff the hols so they don’t need to deal with the disappointed customers screaming at them. Absolutely disgraceful.
Where are people meant to find hundreds of pounds to buy replacement gifts. Shame on you QP Jewellers

Purchased a Peridot Necklace at the end of November. Gave me an estimated delivery date of 15th December.
Absolutley no sign of it.
Customer service is abysmal.
No Live Chat on the website.
Phone number just cuts off.
I got one response from many messages I sent - simply saying "they dont have a deilvery date".
Awful company - DO NOT BUY FROM HERE.
If the price seems to good to be true - it is!
The same product is listed as IN STOCK on their website, DO NOT TRUST the LIES on their website.
Its simply a money capture excercise. Once they have your money, then can just take their time.
On the one message I recieved back after some delay, they offered a 5% refund - but of course - Now Silent - no means of how this refund will be processed, and now my partner will not have her main gift for Christmas Day.
Absolutely disgusted.
DO NOT BUY FROM THESE

I ordered a Christmas gift for my wife on 29/11/25 with a delivery date of 15/12/25. It’s now 18/12 and no delivery. Ok maybe a slight delay but I’ve just received an email telling me that Customer Services closes tomorrow 19/12 until after Christmas to allow employees to spend the holiday period with families. I tried phoning but rings twice and stops. I’ve emailed and await a reply: watch this space. But far from happy with the service and notifications.

Ordered a ring on Dec 2. Since then I have not received any correspondence, delivery date was down as 15.12.25. Nothing came. Since then I've been trying to contact them to no avail, no email response, when I call the phone cuts out after one ring or says no one is available. This is someone's Cmas present which has now been ruined (I doubt I'll reveive this 15th of Jan never mind 15th Dec) I will be asking for my money back before I've even received this piece. Is this company a real company? I do not know, I would avoid.

I placed an order on 1 December and was told it was due for delivery on 15 December. I heard that the order was being “crafted”. I have heard nothing since. There are other items that could be delivered next day and I have enquired about changing the order so it can be received before Christmas. Again I have heard nothing. I have no idea if my order that I specifically ordered because it was due to be received on 15 December, before Christmas. I have asked that someone contact me urgently and I haven’t heard anything. It’s extremely frustrating.

Poor communication. Order not received then when expected delivery date arrived was offer a refund then communication stopped. Scammers

I bought a lovely sapphire pendant 18 months ago. The sapphire fell out last week. Fortunately I felt it land in my lap. QP will not fix or replace the setting. They suggest I take it to a jeweller to get it fixed or buy it again from them! I had only worn it 3 times. I wouldn't buy anything from them again.

À FUIR AU SECOURS … on nous promène, plus d’un mois pour un petit bijou, il faut appeler en Angleterre pour parler à quelqu’un… aucun interlocuteur en France. des dizaines de mails pour nous répondre que tout est ok mais qu’ils ont du retard et que le bijou est en cours de fabrication, mais oui bien sûr et la marmotte etc,,,..sans jamais donner le suivi colis demandé plusieurs fois , qui doit sûrement ne pas exister ARNAQUE . Jamais rien reçu !! On nous balade pour mieux nous arnaquer . Je n’ai jamais vu un tel manque de sérieux

We had two bracelets break. After waiting months for a replacement we eventually got a refund.
My main concern is they are still advertising items as in stock when the delivery keeps extending forward for all items.
I am not certain they will ever have stock again so why are they advertising black friday deals and items still show in stock when they are never delivered?
Even if they get stock, it seems the items are not high quality so it is not worth the risk

Je n'ai plus aucune confiance envers cette boutique.

We ordered gold and aquamarine earrings and a necklace, which I was pleased with initially. However, unfortunately, the necklace broke and the earrings clips became tarnished. QP initially agreed to replace them, but sadly they couldn't due to supply issues and they gave us a refund instead, after we returned the items. Good service, although I'm disappointed not to have the Jewellery.

Still waiting since may for replacement earings that broke ! Is paid over £400 for these and have had numerous excuses, no refund and no earings ! This’s is the worst company I have ever dealt with and advise people to shopping elsewhere
Trevor Salt Southampton

My product broke . I returned for replacement in July and I still have no product . Then requested a refund and I'm still waiting. Continue to tell me it's being processed. I am now taking to small claims court due to the value .

Bought a necklace for our anniversary, the necklace came apart after a few months, sent the necklace back under warranty in July this year, messaged them in late September for an update, they said there was a delay, and have kept sending a weekly email saying it’s still delayed with no right explanation. So I have since asked for a refund and when I asked for a refund they said they would refer it to management, and that was last week and still no update!

Je mets une étoile car je ne peux pas mettre un zéro pointé !
Cette société est à fuir absolument !
C'est une arnaque totale !
Ne commandez surtout pas sur ce site !
Suite à un achat effectué en Juillet 2025, non produit et non livré pour "difficultés chez le fournisseur", j'ai tenu bon jusqu'en octobre, en pensant qu'il s'agissait d'un souci passager et que je finirai par avoir la bague pour ma fille.
Voyant que les mails d'excuses suite à mes relances persistaient, j'ai décidé d'annuler ma commande, début octobre, en pensant que le remboursement aurait lieu rapidement.
Que j'ai été naïve !!!
Je sollicite en vain un remboursement depuis début octobre, avec des mails répétés, en gras, police 26 et, toujours les mêmes réponses vides de sens...
A ce jour, je suis face à ces arnaqueurs qui ne souhaitent pas procéder au remboursement de 519€.
J'obtiens toujours le même discours bidon par email dont voici un exemple :
"Bonjour,
Merci pour votre e-mail. Je vous prie de m'excuser pour le retard pris dans le traitement de votre remboursement et je comprends tout à fait à quel point cette situation doit être frustrante.
Malheureusement, ce retard est dû à un problème de traitement interne et, à l'heure actuelle, nous ne sommes pas en mesure de confirmer exactement quand il sera résolu. Soyez assuré que votre demande de remboursement reste active et je vous tiendrai personnellement informé dès que le remboursement aura été effectué.
Je regrette les désagréments et la frustration que cela a pu causer et vous remercie de votre patience pendant que nous nous efforçons de régler cette question le plus rapidement possible.
Si vous avez d'autres questions, n'hésitez pas à nous contacter."

A fuir absolument !
Je mettrai à jour si, après mes relances répétées, un miracle a lieu...

Mise à jour du 15/11/25 :
Après la mise en ligne de mon avis sur Truspilot et l'envoi par mail de la copie de mon avis au service client, qui me servait toujours les mêmes mails d'excuse, deux réponses m'ont été faites : une sur Truspilot directement et une par mail, m'annonçant, toutes deux, l'émission de mon remboursement.
Aujourd'hui, je fais cette mise à jour, car je viens, effectivement, de recevoir le remboursement sur mon compte bancaire.
Je suis désormais quitte avec cette société mais je ne vous la recommande toujours pas.
Vous n'aurez pas le bijou commandé et vous devrez vous battre comme jamais pour obtenir le remboursement...

I have purchased several items from QP jewellers and the customer service I have received has been excellent! I have been updated with the status of my order and any issues have been swiftly dealt with.

I bought a sapphire necklace a little over a year ago. One of the three prongs holding the gemstone in the setting broke like cast iron without any prior damage, and the gemstone fell out. I've never experienced this with any other piece of jewelry before.

Customer service told me the one-year warranty had expired and they couldn't do anything, but they offered me a discount if I wanted to buy a new article.

By the way, the finish on the gemstone wasn't great and had some scratches originally and I was thinking about getting a refund but the delivery took so much time that I just decided to give up.

I'm very disapointed with this brand.

I contacted the company after my necklace broke. It was a gift for someone special, so I really wanted it fixed. They replied within a couple of days and explained how to send it back for repair under their lifetime guarantee.

They stayed in touch the whole time and kept me updated on every step. Then less than 10 business days later, my necklace was back with me – shipped with tracking and looking brand new.

I’m very impressed with both the quality of their product and their customer service. 100% recommend.