Refurb Phone Opiniões 

1404
•
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Enorm goed en duidelijk klantcontact gedurende de hele looptijd. Twee keer kwam mijn gereserveerde product niet door de laatste kwaliteitstesten, maar telkens was er goed contact hierover. Uiteindel... Ver mais

Classificada 5 em 5 estrelas

Snelle levering, bij vragen snel en vriendelijk geholpen; uiteindelijk product retour gestuurd omdat ik toch naar iets anders op zoek was. Retoure verliep zonder problemen en binnen no time aankoop be... Ver mais

Classificada 2 em 5 estrelas

Getracht een telefoon te bestellen. Betaling gedaan. Volgende dag kwam een bericht: "wij versturen morgen uw product, u krijgt een verzendbevestiging". U raadt het al... niks meer gehoord. Klantense... Ver mais

Classificada 4 em 5 estrelas

phone came and was delivered quickly and was really happy all round would use again in the future and recommend to friends

Informações sobre a empresa

  1. Loja de telemóveis

Escrito pela empresa

Since our establishment in 2010, we have successfully sold over 1 million devices. Our dedication extends beyond mere cost savings; we are equally committed to environmental preservation. Building on our accomplishments, we have expanded our operations to encompass 10 European countries, broadening our reach across the continent. We take great pride in our achievements, and we would like to extend a heartfelt THANK YOU to you and our exceptional colleagues throughout Europe for your unwavering support.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
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3,8

Todas as opiniões

(1404)

17 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

I received a defective Samsung Galaxy…

I received a defective Samsung Galaxy Watch and returned it within 14 days, as allowed by EU consumer law. Instead of offering a refund, the company blamed me for the damage without proper evidence – just a photo and vague claims. Communication was slow, and after over a month of waiting, they only offered a discounted replacement. Extremely disappointing service. Be careful before ordering here.

1 de agosto de 2025
Opinião espontânea
logótipo da Refurb Phone

Resposta da Refurb Phone

Hello,

Thank you for reaching out to us, and we're truly sorry to hear about your experience.

We take all concerns seriously and would like to investigate this matter thoroughly. Could you please provide your order number so we can review the case in detail and get back to you with a proper resolution?

We appreciate your patience and hope to resolve this for you as soon as possible.

Kind regards,

Classificada 1 em 5 estrelas

A huge let down!!

I ordered a refurbished I phone 11 for my child as a birthday present it said 1-2 business days for delivery, great that would work perfectly I could pay through klana which helps the cost side of things.

I sent an email on the morning of day 2 asking where my phone was as I was eagerly waiting for the dispatch email and I’d heard nothing on the morning of the second day bearing in mind the 1-2 days at around 1530 I received an email apologising for the delay. Ok I thought then I received another email saying the phone wasn’t even ready for dispatch then I received another email telling me the phone had failed the quality control,

I started to become frustrated at this point as I wanted this phone within the boldly advertised 1-2 days! The next email read we have it in green and can send it to you today meaning I’d get it Monday/Tuesday. I replied that was not what I wanted or ordered please cancel my order.

Needless to say they closed for the weekend (not my complaint) and today being Monday I received an email to ask if I wanted the green phone I declined this as I’ve already been to a phone shop to resolve the issue myself.

The fact that that hadn’t even had the phone advertised ready to dispatch within the clearly advertised 1-2 days caused me no end of inconvenience then the Gaul to try and palm me off with something I didn’t want just astonishes me. If they’d just be honest it would save the me the customer from a tonne of hassle!!

My request for a refund has been honoured their one saving grace! Give them a swerve and go to the high street!!

10 de julho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Delivery took longer than expected to be…

Phone took longer than expected to be delivered. Phone came with screen protector fitted but the protector was interfering with the finger print function. Ordered phone in Good condition which it mainly was but when I removed the screen protector there was several marks on the screen and one very deep scratch. Phone works well but I'm disappointed with the screen damage been hidden.

23 de maio de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Good.

Bought apple watch. The watch was like new. Did not two sizes for the sport band like it should. But did get a QC charging brick. Good prices.

29 de maio de 2025
Classificada 1 em 5 estrelas

Refurbished apple watch gekocht

Refurbished apple watch gekocht, leek in eerste instantie goed. Echter na een jaar perongeluk mee in bad geweest (max 5 min), nu laadt hij niet meer op.. Waarschijnlijk waterschade. Gezien de apple watch hier eigenlijk gewoon tegen moet kunnen denk ik dat er mee geknoeid is voor ik hem kreeg.. Klantenservice geeft niet thuis en stuurt me door naar apple zelf, lekker makkelijk! Super slechte service!

10 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Only got my Apple Watch in the post…

Only got my Apple Watch in the post this morning it turned on for a few hours after I charged it but now after using it for a few hours it has stopped working completely I tryed charging it again and using a different charger but nothing. Not good enough.

30 de maio de 2025
Classificada 5 em 5 estrelas

Refurbished Samsung watch

I bought a refurbished Samsung watch arrived quickly and was in really excellent condition only a small scratch on the side but barely noticeable, came well packaged and with a charger.

28 de maio de 2025
Classificada 1 em 5 estrelas

Oplichters

Oplichters! Niet hier kopen! Verkeerde telefoon ontvangen waarvan ze zelf zeiden die niet te verkopen. De lader die erbij zat was van weer een andere telefoon. Na veel moeite en heen en weer mailen een retourformulier gekregen. Maar voordat ik kon retourneren moest ik al mijn gegevens en accounts wissen, terwijl eventuele schade aan het toestel voor mijn rekening zou zijn. Toestel moest vervolgens worden opgestuurd naar Portugal maar dat heb ik niet aangedurfd door bovengenoemde eisen. Toestel was niet duur maar wel waardeloos en onbruikbaar. Dus weggegooid geld.

18 de novembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Goede winkel

Goede winkel. Prettig contact met medewerker. Verzending duurde wel wat langer.

In eerste instantie was het model niet op voorraad, ipv bericht dat er kosteloos een upgrade zou komen. “Helaas”, bij het ontvangen bleek het om hetzelfde model te gaan. Geen probleem! Maar zeg dan niet dat het eerste model er niet is

22 de maio de 2025

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