Refurb Phone Opiniões 

1404
•
TrustScore: 4 em 5

3,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Enorm goed en duidelijk klantcontact gedurende de hele looptijd. Twee keer kwam mijn gereserveerde product niet door de laatste kwaliteitstesten, maar telkens was er goed contact hierover. Uiteindel... Ver mais

Classificada 5 em 5 estrelas

Snelle levering, bij vragen snel en vriendelijk geholpen; uiteindelijk product retour gestuurd omdat ik toch naar iets anders op zoek was. Retoure verliep zonder problemen en binnen no time aankoop be... Ver mais

Classificada 2 em 5 estrelas

Getracht een telefoon te bestellen. Betaling gedaan. Volgende dag kwam een bericht: "wij versturen morgen uw product, u krijgt een verzendbevestiging". U raadt het al... niks meer gehoord. Klantense... Ver mais

Classificada 4 em 5 estrelas

phone came and was delivered quickly and was really happy all round would use again in the future and recommend to friends

Informações sobre a empresa

  1. Loja de telemóveis

Escrito pela empresa

Since our establishment in 2010, we have successfully sold over 1 million devices. Our dedication extends beyond mere cost savings; we are equally committed to environmental preservation. Building on our accomplishments, we have expanded our operations to encompass 10 European countries, broadening our reach across the continent. We take great pride in our achievements, and we would like to extend a heartfelt THANK YOU to you and our exceptional colleagues throughout Europe for your unwavering support.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(1404)

15 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Getracht een telefoon te bestellen

Getracht een telefoon te bestellen. Betaling gedaan. Volgende dag kwam een bericht: "wij versturen morgen uw product, u krijgt een verzendbevestiging". U raadt het al... niks meer gehoord. Klantenservice op het 010 nummer is onbereikbaar. Via WhatsApp duurt het dagen voor gereageerd wordt op mijn rappel. Weer toezegging: "morgen versturen wij uw product".... wederom niks meer gehoord. Zeer onbetrouwbare partij. Communicatie lijkt door Google translate te zijn gehaald.

Update: binnen 24 uur na annulering van order is het aankoopbedrag teruggestort via PayPal.

24 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Very pleased

I was asked if I would except same item in different colour when my first choise was sold out. And my order came quite quickly.

16 de julho de 2024
Classificada 5 em 5 estrelas

Flip 3 .

Next day first class dilvered. Was in excellent condition .for price and working lyk new .Just what I wanted at a special price .I usually buy new . No need too . When you get phones. Used in great condition. Always wanted a flip phone .compact .yet still big screen .would recommend yhis company.. first class.

1 de julho de 2024
Classificada 5 em 5 estrelas

Snelle levering

Snelle levering, bij vragen snel en vriendelijk geholpen; uiteindelijk product retour gestuurd omdat ik toch naar iets anders op zoek was. Retoure verliep zonder problemen en binnen no time aankoop bedrag terug gestort gekregen. Ik beveel Refurb zeker aan en als ik weer op zoek ben ga ik zeker hier eerst een kijkje nemen

31 de maio de 2024
Classificada 1 em 5 estrelas

Misleading statement on smartwatch…

Misleading statement on smartwatch functioning as a new one whereas it was not waterproof (whereas a new one is). Refurbed was not open to provide a compensation for this.

21 de junho de 2024
logótipo da Refurb Phone

Resposta da Refurb Phone

Hi Brenda,

Thank you for your recent feedback.

Our warranty covers everything except water damage and physical damage, as clearly stated on the Refurbed website. Since you purchased a second-hand device, there's no way to determine whether the water seal is still intact, which is why we do not cover this.

Thank you.

Classificada 1 em 5 estrelas

Order #3738

Order #3738

Made a order on 13/7/24 all my address details up to date with my bank never had a single issue making any purchase online, received email on the 15/7/24 saying I cancelled the order which wasn't the case, followed and chased up to be told my address details didn't match with my bank very bizarre 😉 anyway would strongly recommend avoiding this company absolutely disgraceful, ordered now through cex! Would avoid unless you like poor customer service and orders cancelled 🤣

15 de julho de 2024
Opinião espontânea
logótipo da Refurb Phone

Resposta da Refurb Phone

Hi David,

Your order was flagged as fraudulent by our card handler, resulting in its cancellation and a refund. As mentioned in our email, please ensure all cardholder details match the billing and delivery information.

Thanks.

Classificada 5 em 5 estrelas

Telefoon ziet er goed uit

Telefoon ziet er goed uit! Zoals beschreven. Ik ben erg tevreden. Mijn telefoon was zoek toen heb ik callcenter gebeld. Die hebben mij vriendelijk geholpen. Ze hebben een onderzoek gestart en binnen en dag opgelost. Ze stelden mij gerust. Ik geef de callcenter/klachtcenter een dikke 10

2 de julho de 2024
Classificada 1 em 5 estrelas

Delivered Product (Apple Watch) not working and retour is horrible

Delivered Product (Apple Watch) was not working. It could not be charged, it was getting warm and made noise. Instead of apologizing and taking the product right back there was a discussion about the use and in case water is found in the watch we will not get money. Refurbed advertizes that product are working like new - a apple watch six is water proof until 50 meters - we were not diving 50 meters! Unbelievable!
Delivery time was also not competitive

16 de junho de 2024
logótipo da Refurb Phone

Resposta da Refurb Phone

Hi Roy,

Thank you for your recent feedback.

I noticed that the return procedure was sent to you on the 4th of July, but we haven't received the device back for inspection yet. We haven't denied you a refund, nor are we intending to deny one if you are entitled to it, provided there is no water damage or physical damage, which is our standard protocol communicated to all our customers. If you are confident that the device wasn't exposed to water, there shouldn't be any issue.

Please note that we do not advertise any of our devices as waterproof or water-resistant since they are previously used models, and we cannot guarantee the integrity of their water seals. This information is clearly stated on the Refurbed website.

Thank you.

Classificada 1 em 5 estrelas

Beställde ipad 12.9 # Skulle vara lika…

Beställde ipad 12.9 # Skulle vara lika bra som ny. Ett problem direkt var att den inte gick att ladda. Skickades tillbaka för reparation. Väntar fortfarande på den. Nu har det gått över en månad.

4 de junho de 2024
logótipo da Refurb Phone

Resposta da Refurb Phone

Hej Roland,

Tack för din senaste feedback.

Vi har haft regelbunden e-postkommunikation med dig angående din retur och informerat dig om att vi väntade på en del som förväntas anlända i slutet av veckan för att reparera din enhet. På grund av att det är en äldre modell kan det ibland ta längre tid att få tag på vissa delar, särskilt när de måste köpas från länder utanför Europa.

Vi har också skickat en privat e-postuppdatering till dig i morse.

Tack

Classificada 4 em 5 estrelas

Zaterdagavond besteld, donderdag geleverd.

Zaterdagavond bestel ik hier een AppleWatch. Dinsdag kreeg ik bericht dat het zou worden verzonden die dag met: DPD. De DPD laat ook te wensen over....... Pas donderdag bezorgd. Prima product ! Niks mis mee!

4 de julho de 2024
Opinião espontânea

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