Rendall & Rittner Opiniões 

Eugene Iroka, the building manager at Gallions view, has been extremely helpful and has made living here much easier and smoother. He is always approachable and has helped to resolve any issues quickly and efficiently. He has been very supportive, professional and reliable, and I really appreciate all of his help.

Jocelyn, from the Customer Experience Team, was prompt and helpful in her response.
Thank you

Sachin was very helpful with my enquiry and the problem was dealt with immediately

Hate to leave public reviews, but it's frustrating that over the 5+ years Ana has been at Caspian Wharf nothing has improved, just as other at least 3 reviews mentioned here. Managers don't care about her standard.

She often confronts and intimidates residents, uses a patronising, commanding tone and points her finger while communicating. This only makes straightforward interactions feel uncomfortable.

She refused to help, in a very passive aggressive way, when being approached because she would otherwise be 'off work late', despite having plenty of time left in her shift and the concierge operating 24/7.

She also declined delivery attempts, telling drivers she was 'busy', though residents are allowed to request that parcels be taken to the concierge.

One is not suitable for a concierge role if they cannot be presentable and professional. Residents should be able to make reasonable requests without being made to feel like an inconvenience to her.

Endlessly ignored by both property manager, regional managers, and now hilariously, Rendall and Rittner's complaints team.
The latter promises to respond within 15 working days, I am now up to 26 working days without a response.

I’ve had a very positive experience with Rendall & Rittner so far. Gareth, who manages our development, has been consistently helpful, responsive and professional.

One particularly useful example was getting our development added to the council’s bulky-waste collection list after he found out that the previous managers/housing association went several years without this being detected. He has also followed up properly whenever I’ve raised an issue.

It makes a real difference having a property manager who communicates well and gets things done.

I have been dealing with Jocelyn who has been extremely efficient, reliable and professional. She answered all my queries and actioned everything. She went over and above expectations. Thank you Jocelyn!

Laura Brennan, Legal Administrator, in the Property Transfer Team is amazing. She is responsive to emails and always takes the time needed to help with queries and issues. If there is something she does not know she advises who best to contact, and often chases information down herself to ensure it is available.
There are issues with the phone system at Rendall and Rittner that cause the calls to drop and Laura always calls back or if she cannot follows up with an email.
Laura's positive attitude and responsiveness is so refreshing as when you are contacting Laura in her role it is usually time sensitive and when im under pressure i know i can rely on her.

i am 88 years old and my cleaning lady comes for 6 hours every month she has been refused a parking space i wrote a recorded delivery letter to the manager of the property milliner house hortensia rd london sw10 0qb no reply after 4 weeks and phone calls all to no avail reandall and Ritner are breaking the 2010 disability act but no one cares
jean barker

In my experience, the service has been extremely disappointing.
Service charges are very high, yet the breakdown of actual costs, supporting invoices and the value residents receive are not transparent. In some cases, the figures provided do not appear to reconcile clearly with the underlying expenditure.
Resident feedback and complaints are also handled poorly. There is very limited meaningful consultation, little evidence of structured service-quality measurement, and concerns are too often dismissed rather than properly investigated and resolved.
For such a large residential management company, I would expect much stronger transparency, accountability and resident engagement.
Based on my experience, I would be very cautious about buying or renting in a development managed by Rendall & Rittner, regardless of the developer.

Several issues:
1. Despite multiple emails, seven months later I am still waiting for an important sub lease to be sorted out;
2. They respond to emails at their leisure if at all;
3. Despite being incredibly tardy in responding to residents, they are incredibly swift to impose fines for supposed late payment of service charges;
4. They have introduced a ridiculous system of fines for residents for alleged violation of rules around rubbish bags. This has caused a lot of resentment.

PS. You will see a response from Rendall & Rittner below, which is in classic corporate speak. I think it is ridiculous that it should take me having to put a blistering review like this on Trustpilot for them to finally wake up and start to take my issues seriously.

Sally has been extremely helpful, always responding to my queries promptly. She also asked if there was anything further she could assist with, which ultimately led to even more support for us.

I reported dirty communal areas, stained stairs and lifts, unpleasant smells, overflowing bins, overgrown vegetation and insect problems affecting my balcony and home.

Some of these concerns date back to 2020. I also reported insect bites that made me unwell. Despite repeated emails, the problems continued for years. The vegetation was finally cut only after I escalated the matter externally.

Their handling of my front entrance fire-door inspection was equally concerning. I challenged discrepancies in the inspection report and photographs, asked for the original installation and handover records, and requested a proper investigation into how the reported door-gap imbalance arose. Instead of addressing the cause, R&R relied on the contractor’s account and general statements about positive feedback from other residents, despite residents’ association correspondence showing that other leaseholders had also raised concerns about the inspections. Also visiting my property unannounced and misrepresenting the encounter.

In contrast, R&R’s financial enforcement process moved extremely quickly. Although I responded and disputed a half year billing vs. quarterly billing (which is permitted in my lease agreement), an administration fee was still applied, followed by threats of further charges and referral to solicitors.

That contrast says everything about my experience: genuine concerns affecting safety, health and living conditions can continue for years, while demands, fees and escalation are issued promptly.

I went through R&R’s complaints process and then The Property Ombudsman, but the underlying fire-door question and several longstanding property-management issues are still unresolved. I have found R&R’s handling defensive, dismissive and lacking in accountability.

I would not recommend Rendall & Rittner.

R & R continue to be terrible. Multiple emails and voicemails are ignored. Huge delays in responding to any request. They only act when you complain to the freeholder (Berkeley Homes). Service levies up 53% over a 4 year period. Currently refusing to provide supporting schedules for the charges they have claimed (which I think is a breach of Landlord & Tenant Act).

I’m a resident at Meridian One and have been dealing with Gareth Barnes over the last few months in relation to a tricky situation involving water ingress. As it is presumed to be a flat to flat leak currently, by all rights, Gareth has not been required to be involved at this point however he has gone above and beyond with assisting me, especially when the landlord disengaged. He has kept me updated, coordinated with me, provided prompt assistance and documentation as required, escalated appropriately and been extremely supportive in an otherwise unbearably stressful situation where I’ve been left to manage access across a secure block where I hold no access rights by the other relevant stakeholders. I genuinely can’t thank him enough.

I have been a homeowner for over 8 years, and the service provided by Rendall & Rittner has been extremely disappointing. I contacted them to request that my Direct Debit be adjusted to a more suitable amount, but despite sending multiple emails, I received little to no response. The lack of communication and customer service has been very frustrating.

What made matters worse was receiving multiple letters containing incorrect information about my service charge account. Instead of resolving the issue, these letters only created more confusion and concern. As a leaseholder, I expect accurate correspondence, timely responses, and competent account management, none of which I have experienced.

Based on my experience, the service charge administration and customer care have deteriorated significantly. Having lived here for over eight years, I genuinely feel the previous managing agents, Mainstay and Centrick, provided a far better service. Rendall & Rittner need to improve their communication, responsiveness, and overall management standards if they want to maintain the trust of residents.

Idris was efficient and responded to my queries promptly and professionally. Thanks, Idris.

I have been a resident of a development managed by Randall & Rittner for over five years and am increasingly concerned about the value being provided in return for the substantial service charges residents are required to pay.

I am writing this review after previously raising these concerns directly. My complaint was subsequently passed to the team responsible for managing my building, but I have not heard anything further from them. I hope that raising these issues here will encourage the team to address them and improve the standard of service provided to residents.

Over a prolonged period, several issues have occurred, including:

• Recurring lift failures affecting daily access to the building.
• An unrepaired bike shed door, creating an obvious security risk and leaving residents' property vulnerable to theft.
• Flickering basement lighting that has persisted for months despite being a potential safety concern.
• Poor upkeep of communal facilities, including cleanliness issues, unpleasant odours and regularly malfunctioning doors.
• Restrictive booking policies for communal spaces that often sit underused despite residents funding them through service charges.
• Poor communication when issues are raised and limited transparency regarding plans to address residents' concerns.
• A lack of consistent building management. Concierge staff appear to change regularly and, without a visible and engaged building manager, it is often unclear who is accountable for resolving ongoing issues.

The overall standard of maintenance feels reactive rather than proactive. Problems often take a long time to resolve, and communication regarding progress can be limited.

Residents paying significant service charges should reasonably expect a safe, secure and well-maintained living environment. Unfortunately, this has not reflected my experience.

When compared with other professionally managed developments in London, it is difficult to see how the current standard of maintenance, communication and resident experience represents good value for money.

I hope this review encourages a meaningful response and, more importantly, tangible improvements for residents. Based on my experience, I cannot currently recommend Randall & Rittner's management.

My request for information was dealt with promptly and completely met my requirements.