Richer Sounds - Leicester Opiniões 

2469
TrustScore: 5 em 5

5,0

163 London Road, LE2 1EG Leicester, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The service i received in the shop was excellent from Levi in your Leicester branch. I did however receive a 55 inch tv instead of a 50 inch television and was worried that it wouldn’t fit fortunately... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Went into the Leicester branch with a basic idea of what I wanted in terms of hifi. After spending some considerable time with Jason I now have an amazing set up at home where I can listen to my vinyl... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First class telesales. Spoke to someone who listened to what I wanted, communicated well, made an appropriate amount of small talk while we were sorting things out, facilitated an introductory VIP dis... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Hi-fi
  2. Loja de dispositivos electrónicos
  3. Loja de televisões

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contacto

5,0

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

5,0

Todas as opiniões

(2469)

23 583 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Sonos Beam gen 2, Sonos sub mini & Sennheiser HD 560S

Rang to check stock was available for Sonos kit I was after in Leicester store. Stock was reserved for me and when I arrived to collect Levi was incredibly helpful, offered excellent advice regarding my choices along with an additional instore purchase of some Senheisser headphones! He even assisted with carrying the items out to my vehicle. Brilliant service and great to still have a store on the high street. Have used Richer sounds for years and this is exactly the reason why!

6 de abril de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

LG 48" OLED TV

LG 48" OLED TV, ordered online for collection from RS in Leicester. Excellent TV, at the best price, and with the RS six year guarantee.
Collection was very straightforward, and thanks to Levi for carrying the box out to my car for me. I hadn't expected that, but greatly appreciated it.
My second time of dealing with the shop in Leicester, but no doubt not the last. I've never had anything but excellent service from all of the different branches that I've used.

30 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

Easy to order

Easy to order. Next day delivery and good price with 6 year guarantee. What's not to like. Delivery was on time. Helpful staff who gave good info on the television I purchased. Ordered over the phone.

30 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review, it’s lovely to read your comments.

Classificada 5 em 5 estrelas

I ordered my streaming device after a…

I ordered my streaming device after a very useful conversation about options at the Leicester branch. It arrived quickly and safely, and, so far, I am very pleased with it.

30 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

Very helpful staff

Very helpful staff, purchased exactly was i required and at a very good price

30 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Classificada 5 em 5 estrelas

This is the best TV store in Leicester

This is the best TV store in Leicester! Every staff member I spoke to was extremely knowledgeable. I asked every possible technical question I could think of before buying and every time I was provided an honest detaied answer. The patience and care they have to ensure each customer is happy is something I have never experienced anywhere else.

I have been buying from here for years and will always be loyal to a company with this level of service and knowledge in what they're selling. I highly highly recommend. Best in the business.

28 de março de 2026
Opinião espontânea
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

I have been buying from RS since…

I have been buying from RS since 1982,first in Nottingham and then in Leicester. Today was my latest visit and as usual was very rewarding. Levi served me and I was very pleased to meet him.He was helpful and professional with an engaging manner. Many thanks once again.

4 de abril de 2026
Opinião espontânea
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your great feedback and for supporting local business.

Classificada 5 em 5 estrelas

First class service

First class service, reasonable prices, and Levi certainly knows the prducts and the detail.

23 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 5 em 5 estrelas

Great TV seller

Good selection of TVs. Easy to order. Fair prices. Prompt free delivery.

23 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your wonderful feedback

Classificada 5 em 5 estrelas

As soon as I walked in Richie sounds…

As soon as I walked in Richie sounds shop Leicester their friendly faces they make welcome James sales man was great and experienced in his job

21 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your 5 star review, we look forward to seeing you again next time

Classificada 4 em 5 estrelas

No demo available + no high-end compatible subwoofer stocked.

Although the units in stock where not available for demonstration, I was advised to purchase them return if not suitable. The Sony Bravia theatre quad system purchased was fine but you only stocked the small sw7 subwoofer. I tried it but returned the subwoofer for a full refund. However no explanation was given why the best pairing subwoofer, the SW5 was not stocked. I have to source from an alternative supplier. Disappointed at not getting an explanation.

20 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for taking the time to share your experience.

We’re pleased to hear that the Sony Bravia Theatre Quad system itself met your expectations, and appreciate you giving the SW7 subwoofer a try. That said, we’re sorry that you were left disappointed by the lack of explanation around why the SW5 subwoofer wasn’t available from us. We’ll be reaching out to you directly to discuss this in more detail and ensure your feedback is properly addressed. Thank you again for your honest comments..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Good service in a real shop

Very good information from Levi who helped me choose the right product. I did not feel pressurised to go in any particular direction but was given several options to choose from.
It was good to visit a real shop and talk to a knowledgable salesperson and see the products.
In the end, I got something at a good price and am very happy with what I bought.

17 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for your kind review, we look forward to your next visit.

Classificada 5 em 5 estrelas

Great advice before I ordered

Great advice before I ordered. Arrived as promised. Cannot recommend Richer Sounds enough.

17 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Classificada 4 em 5 estrelas

I think I met with Sebastian who was…

I think I met with Sebastian who was helpful and accommodating. It was unfortunate that I was unable to view the product I bought in the shop. Nevertheless I am happy with the service I received and to date the product.

16 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thanks very much for taking the time to leave your review and it was great to read your comments about Sebastian and the product itself. I’m sorry you weren’t able to view the exact model in store on the day, but I’m glad this didn’t detract too much from the overall experience.

If there’s ever anything we can help with in future, or if you’d like to discuss your system further, please don’t hesitate to get in touch with us at seniorcomplaintsteam@richersounds.com.

Tom Griffiths
Head of Customer Experience
Richer Sounds

Classificada 5 em 5 estrelas

Leicester Branch - Outstanding

Superb service from Richard in the Leicester branch. Took the time to understand my requirements, demo stuff and piece my system together for me. He was also on hand for some follow up email advice about which subs to look at. How refreshing to be able to go and talk to a passionate expert face to face rather than just rely on online sales. Great business. Highly recommended. Thank you

15 de março de 2026
logótipo da Richer Sounds - Leicester

Resposta da Richer Sounds - Leicester

Thank you for your 5 star review!

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